The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 208 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
eviivo shines in ease of use and customer support — especially for Vacation Rentals & Villas properties (0.0/5) , with exclusive features like Revenue management module and Payment processing.
Passepartout shines .
Side-by-side ratings based on 208 verified hotelier reviews on HTR.
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| Starting Price | From $700/mo | Contact sales |
| Verified Reviews | 208 | 0 |
After analyzing 208 verified reviews, eviivo users most value its responsive customer support, onboarding expertise, technical efficiency, while Passepartout users highlight . Click any theme to see what reviewers say.
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Responsive Customer Support
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Onboarding Expertise
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Technical Efficiency
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Booking and Reservation Efficiency
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Improvement Suggestions
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Customization and Feature Development
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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Passepartout |
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| Small (10-24 rooms) ▾ | #15 54 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #23 23 reviews | — |
| Large (75-199 rooms) ▾ | #20 8 reviews | — |
| X-Large (200+ rooms) | #18 2 reviews | — |
By Property Type
| Segment |
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Passepartout |
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| Boutique ▾ | #19 41 reviews | — |
| Luxury ▾ | #16 38 reviews | — |
| Branded / Chain ▾ | #19 21 reviews | — |
| Extended Stay ▾ | #10 18 reviews | — |
By Region
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Passepartout |
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| North America ▾ | #15 39 reviews | — |
| Europe ▾ | #6 142 reviews | — |
| Asia Pacific | #33 2 reviews | — |
| Middle East | #29 1 reviews | — |
Choosing between eviivo Suite™ PMS and Passepartout hinges on your hotel's specific needs and operational scale. Both promise to streamline property management, but eviivo boasts a proven track record supported by extensive reviews, while Passepartout’s offerings and market presence are unverified. Given the data, your choice depends on whether you prioritize a well-supported, feature-rich platform or are exploring options with less market validation.
While both platforms aim to optimize property operations, eviivo’s large user base and recent reviews make it the more reliable option today. Passepartout’s lack of reviews and presence in the market suggest limited tested value—are you willing to gamble on less proven solutions?
eviivo Suite™ and Passepartout target property managers seeking to automate and simplify operations, but they diverge significantly in market presence and maturity. eviivo offers a comprehensive, feature-packed platform integrated with major OTAs and a global footprint, proven by over 191 recent reviews with a high recommendation rate. Passepartout, by contrast, has no verifiable reviews, no reported features, and no market presence outside unspecified regions.
eviivo’s recent reviews highlight its ease of use, robust customer support, and operational efficiencies, which Passepartout lacks evidence of providing. Do you want a platform backed by current user feedback or an unverified solution with no available review data?
If your hotel manages multiple properties, values extensive integrations, and needs proven support, go with eviivo. Its large, recent review base and high satisfaction ratings underscore its reliability for a wide range of accommodation types, from boutique inns to vacation rentals. Passepartout may appeal to smaller, less demanding operations, but with no reviews or regional presence, its suitability remains uncertain.
For hotels requiring comprehensive channel management, booking engine, and guest communication tools, eviivo’s proven platform delivers. Conversely, if you’re a property manager interested in testing a minimal or emerging solution, Passepartout’s blank slate might suffice—but beware the lack of validation.
eviivo boasts a high ease of use score (4.43/5) based on nearly 200 recent reviews, with many users praising its intuitive interface and mobile app. Support during onboarding is rated highly (4.38/5), and users report quick adoption and fewer errors in daily tasks. Passepartout offers no user reviews or ratings, making its ease of use impossible to assess.
Given the available data, eviivo’s user-friendly design and support structure clearly surpass Passepartout. Edge: eviivo.
eviivo features over 51 unique modules including channel management, revenue optimization, payment processing, guest CRM, and automation tools—features not reported or claimed by Passepartout. Its integrations with 32 verified partners, including major OTAs and property services, further enhance its operational capabilities. Passepartout provides no detail on features or integrations.
The breadth and depth of eviivo’s features, consistently backed by recent reviews, give it a significant advantage. Edge: eviivo.
eviivo’s customer support scores highly at 4.42/5, with reviews highlighting responsive, knowledgeable assistance during onboarding and ongoing operations. Support staff like Mr. Guetif and Xavier earn praise for resolving issues swiftly, boosting user confidence. Passepartout has no publicly available support ratings or reviews, leaving its service quality unknown.
Given the robust support reputation, eviivo provides more assurance for smooth operations. Edge: eviivo.
eviivo offers integrations with 32 verified partners, including major OTAs (Expedia, Booking.com, Airbnb), payment processors, and marketing platforms, enabling comprehensive operational connectivity. Passepartout has no listed or verified integrations, limiting its ability to connect with other systems and channels.
The extensive integration options of eviivo streamline multi-channel distribution and operational workflows. Edge: eviivo.
eviivo’s recent reviews reveal a 95% likelihood to recommend, with an overall rating of 0.93/5 (out of 5) based on 191 reviews, many of which praise its ease of use and customer support. Its recent reviews from independent hoteliers and vacation rental managers are consistently positive, emphasizing operational improvements and time savings. Passepartout, with no reviews, cannot be rated.
The large and recent review base for eviivo indicates a satisfied user community. Edge: eviivo.
eviivo lists a fixed base price of $700 per month without a free tier or trial, which covers its extensive features and support. Passepartout’s pricing details are not available, and the absence of data implies it might be less transparent or not yet priced for the market.
Considering eviivo’s transparent pricing and comprehensive offerings, it provides predictable value. Passepartout’s unknown cost presents a risk of hidden or additional charges.
eviivo's feature set and support make it suitable for diverse property types, from boutique to vacation rentals, particularly those scaling operations or seeking reliable integrations.
Passepartout might suit minimalist operations or early-stage property portfolios, but the lack of reviews suggests caution.
eviivo is a well-established, review-backed platform offering a broad array of features, integrations, and support, proven by recent high ratings and extensive user feedback. Passepartout lacks market presence, verified reviews, and detailed features, making its value uncertain.
If your hotel demands reliability, comprehensive tools, and responsive support, choose eviivo. If you’re testing a new system with minimal requirements and no need for proven support, Passepartout could be a consideration—but proceed carefully given the lack of data.
In conclusion, for established hoteliers seeking a dependable, feature-rich PMS supported by recent user feedback, eviivo is the clear choice. Passepartout’s unverified market presence and absence of reviews make it a less advisable option at this stage.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Passepartout | |
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| Starting Price | From $700/mo | — |
According to HTR's product database, eviivo Suite™ PMS and Passepartout share 0 features. Here are the key differences — features one has that the other lacks.
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Passepartout |
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| Ancillary revenue tracking | ||
| Booking Engine | ||
| Calendar view | ||
| Channel Manager | ||
| Payment processing | ||
| Revenue management module |
Showing top differences. 39 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
No published case study for this goal yet.
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
No published case study for this goal yet.
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
No published case study for this goal yet.
What hoteliers love
Eviivo's customer support is frequently lauded for its responsiveness and efficiency. Support staff, such as Mr. Guetif, Joseph, and Xavier, provide e... Eviivo's customer support is frequently lauded for its responsiveness and efficiency. Support staff, such as Mr. Guetif, Joseph, and Xavier, provide exemplary assistance, which is crucial during the onboarding phase and when issues arise, enhancing overall user experience.
The platform offers expertise during the onboarding process, helping hotels integrate the system seamlessly. This guidance ensures consistent integrat... The platform offers expertise during the onboarding process, helping hotels integrate the system seamlessly. This guidance ensures consistent integration of information and optimal use of the PMS features, enhancing property management efficiency.
Eviivo is recognized for its technical efficiency, enabling users to complete tasks faster and with fewer errors. This reduces downtime and improves o... Eviivo is recognized for its technical efficiency, enabling users to complete tasks faster and with fewer errors. This reduces downtime and improves operational workflow, ensuring a smooth experience for hotel management.
Where hoteliers push back
Some users suggest improvements, particularly in expanding features such as mobile app development and more concrete daily usage tips to further optim... Some users suggest improvements, particularly in expanding features such as mobile app development and more concrete daily usage tips to further optimize business operations and leverage the platform’s capabilities.
While users are generally satisfied, there are requests for more customization options, including web and mobile app enhancements, which would further... While users are generally satisfied, there are requests for more customization options, including web and mobile app enhancements, which would further suit specific operational needs and provide additional value.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. eviivo Suite™ PMS and Passepartout share many core Property Management Systems features, but each has unique capabilities. eviivo Suite™ PMS offers 32 verified integration partners, while Passepartout offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. eviivo Suite™ PMS leads in ease of use at 4.5/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
eviivo Suite™ PMS: No. Passepartout: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. eviivo has an HT Score of 87 and Passepartout has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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