PaySimple vs. ROH:
Which Is Right for You?

The Decision

As you evaluate payment processing options for your hotel, the choice hinges on your specific needs and priorities. PaySimple and ROH both aim to streamline payments, but they diverge significantly in scope, features, and user experience. Your team needs a solution that fits your operational complexity and growth plans—so which is the better fit?

PaySimple offers broad, traditional payment management but lacks recent reviews and a strong online presence. ROH, by contrast, is a dedicated hospitality payment platform with a proven track record, more recent feedback, and a higher overall rating. Which platform aligns better with your hotel’s strategic goals?

Is PaySimple or ROH Better for Hotels?

PaySimple was designed for service-based businesses seeking flexible payment acceptance, including online, mobile, and POS transactions. However, it has no recent reviews or verified customer feedback, making its current effectiveness uncertain. ROH, on the other hand, has 65 reviews in the last six months, with a 99% likelihood to recommend, indicating strong recent user satisfaction.

While PaySimple claims to integrate with SaaS applications via a robust API, it lacks verified partnerships and has no listed integrations for hotels. ROH, by contrast, offers just one verified integration—Oracle Hospitality—yet many users praise its ease of use and automation capabilities. Are you willing to trust a platform with limited recent validation, or do you prefer a solution with tangible, current user feedback?

PaySimple vs ROH: Which Should Your Hotel Choose?

If your hotel needs a straightforward, flexible payments platform supporting online and mobile payments, PaySimple might seem appealing. But given its zero reviews and an overall rating of 0/5, its current standing offers no confidence in its performance or support.

If your hotel values automation, detailed invoicing, and strategic cash flow management, ROH is the clearer choice. Its 65 recent reviews, high NPS score, and 4.97 support rating make it a reliable partner for hospitality payments.

For hotels seeking proven, recent, and highly rated payment solutions, ROH is the recommended option. PaySimple’s lack of recent validation makes it too risky for immediate deployment.

Is PaySimple or ROH Easier to Use?

PaySimple earns a 0/5 ease-of-use rating, with no recent reviews or customer feedback to substantiate its UI or onboarding experience. Its lack of documented support or onboarding details suggests significant uncertainty regarding usability.

ROH, by contrast, boasts a near-perfect 4.95/5 ease-of-use score based on 10 recent reviews. Users consistently mention its intuitive platform, straightforward onboarding, and minimal learning curve. Hotel staff have commented that ROH makes payment processing simple and hassle-free.

Edge: ROH.

Which Has Better Features: PaySimple or ROH?

PaySimple’s feature set appears nonexistent, with no unique features listed or demonstrated in the available data. Its offering seems limited to basic payment acceptance, which is insufficient for modern hotel needs.

ROH provides 19 distinct features not available in PaySimple, including refund management, pre-authorizations, payment splitting, recurring payments, Apple Pay/Google Pay acceptance, chargeback management, and PCI compliance. These functionalities support complex hotel transaction scenarios and operational automation.

Edge: ROH.

Which Has Better Customer Support: PaySimple or ROH?

PaySimple’s support ratings are unavailable, and no recent reviews mention support quality or onboarding. This lack of data raises questions about post-sale assistance and user satisfaction.

ROH’s support scores are outstanding, with a 4.97/5 rating based on recent reviews. Users describe their support as “great,” emphasizing effective onboarding and ongoing assistance. Many mention support staff’s responsiveness and helpfulness, which is crucial when implementing new payment systems.

Edge: ROH.

Which Has More Integrations: PaySimple or ROH?

PaySimple has no verified integrations listed, limiting its appeal for hotels seeking seamless system connectivity. Its API may be available, but without verified partners, integration confidence remains low.

ROH offers one verified integration: Oracle Hospitality. While limited, this demonstrates a commitment to connecting with hospitality-specific systems. Users would benefit from more integrations, but the current verified offering supports core hotel operations.

Edge: ROH.

Which Do Hoteliers Rate Higher: PaySimple or ROH?

With zero reviews and ratings, PaySimple provides no current feedback from hotel users, making it impossible to assess satisfaction or segment preference.

ROH, however, has a 4.91/5 overall rating based on 65 recent reviews. Hotels across various segments, including luxury, boutique, and resorts, praise its ease of use, automation, and support. Notably, property types like resorts and independent hotels often rate it higher for its operational efficiency.

Edge: ROH.

How Much Do PaySimple and ROH Cost?

PaySimple does not list pricing; it appears to follow a traditional SaaS model without transparent fees or trial offers. This opacity can complicate budget planning and decision-making.

ROH charges a straightforward $100 monthly base fee, with no additional implementation or per-room charges. Although the platform's full pricing details aren’t extensive, its clear fee structure simplifies budgeting for hotels.

Edge: ROH.

What Type of Hotel Should Use PaySimple?

• Hotels that prioritize basic payment acceptance and don’t require advanced automation.
• Small boutique hotels or independent properties seeking a simple solution.
• Teams that want a flexible, API-based payment system for integration with other business tools.
• Hotels with minimal transaction volume that prefer no monthly fees or hidden costs.

Not ideal if your hotel needs detailed features like refunds, pre-authorizations, or automated scheduling. Larger properties or those seeking comprehensive financial automation should look elsewhere.

What Type of Hotel Should Use ROH?

• Hotels aiming to automate their payment processes and improve cash flow management.
• Resorts, luxury, or branded hotels that handle complex billing and need detailed invoicing.
• Properties seeking a user-friendly platform with strong support and recent positive reviews.
• Hotels that want a platform with real-time reporting and notification features.

Not ideal if your hotel operates on a very tight budget without room for monthly fees or if you require extensive third-party system integrations beyond Oracle Hospitality.

ROH vs PaySimple: The Bottom Line for Hotels

ROH is a dedicated hospitality payments platform with a proven track record, recent high reviews, and comprehensive features. Its automation and support make it well-suited for hotels looking to optimize financial workflows.

PaySimple, while potentially flexible, currently offers no recent reviews, feature set, or demonstrated hotel-specific capabilities. Its lack of validation makes it unsuitable for hotels seeking a reliable, feature-rich payment solution today.

If your hotel prioritizes ease of use, automation, and proven support, choose ROH. Its recent reviews and high ratings provide confidence in its ability to meet hospitality needs.

If your hotel only requires basic, minimal payments processing and is comfortable with a less validated solution, PaySimple may be considered, though caution is advised given the current data gaps.