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Cendyn CRS vs. SynXis Central Reservation System:
Which Is Right for You?
TLDR
We analyzed 228 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cendyn shines in customer support and ROI — especially for independent properties (4.8/5) , with exclusive features like Metasearch connectivity and Dynamic Pricing.
Aven Hospitality shines when it comes to ease of use and user experience — especially for brand properties (4.5/5) .
How Does Cendyn CRS Compare to SynXis Central Reservation System?
Side-by-side ratings based on 228 verified hotelier reviews on HTR.
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| Starting Price | From $700/mo | From $400/mo |
| Verified Reviews | 172 | 56 |
What Are the Pros and Cons of Cendyn CRS vs SynXis Central Reservation System?
After analyzing 228 verified reviews, Cendyn users most value its support team responsiveness, booking engine ease of use, rate plan management, while Aven Hospitality users highlight ease of use and user experience, connectivity and distribution reach, innovation and technology updates. Click any theme to see what reviewers say.
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Support Team Responsiveness
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Ease of Use and User Experience
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Booking Engine Ease of Use
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Connectivity and Distribution Reach
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Rate Plan Management
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Innovation and Technology Updates
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Real-Time Reporting
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Booking Engine Performance
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Customization Limitations
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Customer Service and Support
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Interface Issues
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Customization and Enhancements
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Booking Notifications Delay
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Technical Issues and Integration
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Cendyn vs Aven Hospitality: Rankings by Hotel Segment
How each product ranks among Hotel Reservations Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #2 28 reviews | #11 3 reviews |
| Mid-Size (25-74 rooms) ▾ | #1 66 reviews | #6 26 reviews |
| Large (75-199 rooms) ▾ | #1 36 reviews | #2 15 reviews |
| X-Large (200+ rooms) ▾ | #1 33 reviews | #2 6 reviews |
By Property Type
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| Boutique ▾ | #1 96 reviews | #7 20 reviews |
| Luxury ▾ | #1 67 reviews | #3 34 reviews |
| Branded / Chain ▾ | #1 53 reviews | #3 20 reviews |
| Extended Stay ▾ | #1 13 reviews | #4 6 reviews |
By Region
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| North America ▾ | #1 115 reviews | #2 34 reviews |
| Europe ▾ | #3 26 reviews | #6 8 reviews |
| Asia Pacific ▾ | #1 9 reviews | #3 6 reviews |
| Middle East | #5 4 reviews | #2 4 reviews |
The Decision
Choosing between Cendyn CRS by Cendyn and SynXis Central Reservation System by Aven Hospitality hinges on your hotel’s specific needs and operational priorities. Both platforms aim to streamline reservations, boost revenue, and improve distribution, but they diverge in scale, features, and user experience. Ultimately, your decision should reflect which system aligns best with your property type, size, and growth plans.
Cendyn CRS boasts a larger review base, more recent positive feedback, and higher ratings across key categories, making it the more tested and trusted option. Will your hotel benefit more from Cendyn’s extensive integrations and advanced features, or does Aven Hospitality’s simpler, user-friendly interface suit your team’s capabilities better?
Is Cendyn CRS or Aven Hospitality's SynXis Better for Hotels?
Both Cendyn CRS and SynXis address core reservation management issues—connecting your hotel to multiple distribution channels, managing rates and inventory, and supporting dynamic pricing. Cendyn, with its larger review count (136 vs. 50) and higher recent ratings, demonstrates a broader adoption and stronger hotel confidence.
Cendyn provides more features, including metasearch connectivity, multi-property management, and PMS integration, which are critical for larger or multi-property hotels seeking comprehensive control. In contrast, Aven Hospitality’s SynXis focuses on ease of use and connectivity, making it well-suited for hotels prioritizing straightforward operations without extensive customization.
Do you need a platform with more advanced functionalities and multi-property management? Or are you looking for a simplified system that gets the job done efficiently?
Is Cendyn CRS or SynXis Easier to Use?
Cendyn CRS’s UI scores slightly lower (4.34/5) than Aven Hospitality’s SynXis (4.38/5), but both platforms are generally rated as user-friendly. Cendyn’s onboarding process has a higher rating (4.26/5 vs. 4.08/5), indicating a smoother initial setup, which is vital for teams new to reservation systems.
However, recent reviews highlight that Cendyn’s interface can sometimes feel complex due to its extensive features, requiring more training. SynXis’s simpler design and straightforward navigation often mean faster staff adoption.
Edge: SynXis.
Which Has Better Features: Cendyn or Aven Hospitality?
Cendyn offers 21 features, including unique capabilities like metasearch connectivity, dynamic pricing, centralized user management, and multi-property control—features that are absent in Aven Hospitality’s system. These advanced features support large-scale operations and sophisticated revenue strategies.
Aven Hospitality’s SynXis doesn’t boast as many features but covers essential reservation needs effectively, with a focus on connectivity and ease of use. It’s a more streamlined solution suitable for properties that prioritize simplicity over extensive customization.
Edge: Cendyn.
Which Has Better Customer Support: Cendyn or Aven Hospitality?
Support ratings favor Cendyn, with a 4.54/5 score, compared to Aven Hospitality’s 4.07/5. Recent reviews praise Cendyn’s responsive, professional support teams, emphasizing their proactive approach and quick resolution times.
Aven Hospitality’s support is described as inconsistent, with some users citing delays and technical issues. The higher support rating for Cendyn makes it a safer choice for hotels that depend heavily on reliable assistance.
Edge: Cendyn.
Which Has More Integrations: Cendyn or Aven Hospitality?
Cendyn integrates with 116 verified partners, more than Aven Hospitality’s 80. Shared integrations include key systems like WebRezPro, SiteMinder, and SkyTouch, with Cendyn offering unique integrations with solutions like Priority Software and RoomRaccoon.
Aven Hospitality provides access to notable partners like Profitroom and Inntopia but fewer total integrations. If extensive connectivity is crucial for your hotel’s tech stack, Cendyn outperforms.
Edge: Cendyn.
Which Do Hoteliers Rate Higher: Cendyn or Aven Hospitality?
Cendyn’s overall rating of 4.47/5 and NPS score of 8.82/10 surpass Aven Hospitality’s 4.2/5 and 8.52/10. Recent reviews favor Cendyn’s reliability, feature set, and customer support, especially among boutique and resort hotels.
Aven Hospitality’s ratings are generally favorable but reflect more concerns about support responsiveness and system stability, especially among larger hotels. If recent feedback is your guide, Cendyn maintains the edge.
Edge: Cendyn.
How Much Do Cendyn and Aven Hospitality Cost?
Cendyn’s base price is $700 per month, with no free trial or discounted rates publicly listed. Aven Hospitality’s system costs $400 per month, also without trial information.
While Cendyn’s higher price reflects its broader feature set and scale, the value hinges on your hotel’s need for advanced functionalities and integrations.
What Type of Hotel Should Use Cendyn?
- Hotels with multiple properties seeking centralized control.
- Properties requiring advanced features like metasearch, dynamic pricing, and PMS connectivity.
- Larger resorts, boutique hotels, and city center hotels aiming to optimize global demand.
- Teams that need scalable, future-proof technology with robust security.
- Hotels that prioritize comprehensive support and frequent updates.
Not ideal if your hotel is small, with minimal distribution needs, or if you prefer a simple, low-cost system.
What Type of Hotel Should Use Aven Hospitality?
- Hotels seeking a straightforward, easy-to-navigate reservation system.
- Properties that prioritize connectivity to OTAs and third-party channels.
- Smaller or independent hotels without complex multi-property management needs.
- Teams valuing simplicity and quick onboarding over extensive customization.
- Hotels that want to improve direct booking without overhauling their current workflows.
Not ideal if you need advanced features like metasearch, multi-property management, or extensive integrations.
Cendyn vs Aven Hospitality: The Bottom Line for Hotels
Cendyn CRS offers a comprehensive, feature-rich platform proven at scale, with a larger user base and more recent positive reviews. Its superior integrations, support, and advanced functionalities make it well suited for hotels with complex operational needs or multiple properties.
Aven Hospitality’s SynXis shines for hotels prioritizing ease of use, quick onboarding, and essential connectivity, especially for smaller properties or those new to reservation systems. It provides a reliable but less feature-dense experience.
If your hotel values extensive capabilities, scalability, and proven support, go with Cendyn. If you prefer simplicity, lower cost, and straightforward operation, Aven Hospitality is a suitable choice.
How Much Do Cendyn CRS and SynXis Central Reservation System Cost?
Hotel Reservations Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $700/mo | From $400/mo |
Which Features Does Cendyn CRS Have That SynXis Central Reservation System Doesn't (and Vice Versa)?
According to HTR's product database, Cendyn CRS and SynXis Central Reservation System share 16 features. Here are the key differences — features one has that the other lacks.
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| Centralized user & role management | ||
| Dynamic Pricing | ||
| Metasearch connectivity | ||
| Multi-property management | ||
| PMS connectivity |
Real-World Results: Cendyn vs Aven Hospitality by Business Goal
We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Pegasus CRS has ensured that our direct booking channels remain competitive at all times. We create and update all our rate plans first in the CRS and then we distribute these to o..."
No published case study for this goal yet.
Cendyn vs Aven Hospitality: The Bottom Line
What hoteliers love
The support team’s promptness and effectiveness are frequently praised. Users appreciate the quick response times and professional assistance in resol... The support team’s promptness and effectiveness are frequently praised. Users appreciate the quick response times and professional assistance in resolving issues, which enhances their overall experience with the system.
The booking engine by Pegasus is frequently mentioned for its simplicity and user-friendliness, both for hotel staff and guests. Users appreciate how... The booking engine by Pegasus is frequently mentioned for its simplicity and user-friendliness, both for hotel staff and guests. Users appreciate how easy it is to create rate plans, manage reservations, and navigate the system, which significantly streamlines the booking process.
Many reviews note the effectiveness of Pegasus in handling rate plan configuration, offering extensive customizability to suit different hotel needs.... Many reviews note the effectiveness of Pegasus in handling rate plan configuration, offering extensive customizability to suit different hotel needs. This includes deriving rates from existing plans and making bulk updates, which improves revenue management.
Where hoteliers push back
Some users feel that certain aspects of the booking engine and rate management features could benefit from greater customization. Suggestions include... Some users feel that certain aspects of the booking engine and rate management features could benefit from greater customization. Suggestions include more flexibility in layout design and the ability to integrate personalized modifications without extensive support intervention.
Some reviews highlight interface problems, particularly with integration systems like SiteMinder. Users mention the need for regular refreshes and occ... Some reviews highlight interface problems, particularly with integration systems like SiteMinder. Users mention the need for regular refreshes and occasional connectivity disruptions, which lead to inconsistencies in rate and inventory management.
Ranks higher for
Unique capabilities
What hoteliers love
Many users highlight SynXis CR's intuitive interface and ease of use for managing rates, reservations, and multiple properties. The seamless navigatio... Many users highlight SynXis CR's intuitive interface and ease of use for managing rates, reservations, and multiple properties. The seamless navigation and efficient design make it simple for hoteliers to perform complex tasks with minimal support. Users particularly appreciate the ability to make updates easily across multiple properties, which saves significant time.
Reviewers consistently praise SynXis for its superior connectivity to multiple OTAs and partners, which improves distribution reach and direct channel... Reviewers consistently praise SynXis for its superior connectivity to multiple OTAs and partners, which improves distribution reach and direct channel conversions. The platform offers high reliability and consistent performance for various distribution channels. The integration with PMS and RMS systems is seamless, allowing hoteliers to maintain data integrity across platforms.
Sabre's commitment to continuous innovation is well-received by users, who appreciate the regular updates and new capabilities being introduced to Syn... Sabre's commitment to continuous innovation is well-received by users, who appreciate the regular updates and new capabilities being introduced to SynXis. These updates reflect the company’s dedication to staying ahead of industry trends and addressing evolving customer needs.
Where hoteliers push back
Customer support has a mixed reception; while some users find the support team helpful and responsive, others report significant delays in problem res... Customer support has a mixed reception; while some users find the support team helpful and responsive, others report significant delays in problem resolution and long wait times. Additionally, transitioning towards self-service support options has presented challenges for users needing quick and effective assistance.
While SynXis is recognized for its robust functionality, users express a need for quicker validation of enhancement requests and increased customizati... While SynXis is recognized for its robust functionality, users express a need for quicker validation of enhancement requests and increased customization options, especially for unique property needs. The delay in implementing new features and the limited scope for customization are recurring themes in the reviews.
Ranks higher for
Where the ratings diverge most
Frequently Asked Questions About Cendyn CRS vs SynXis Central Reservation System
Can Cendyn CRS replace SynXis Central Reservation System?
It depends on your requirements. Cendyn CRS and SynXis Central Reservation System share many core Hotel Reservations Software features, but each has unique capabilities. Cendyn CRS offers 116 verified integration partners, while SynXis Central Reservation System offers 80. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Cendyn CRS leads in ease of use at 4.4/5 vs 4.4/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Cendyn CRS or SynXis Central Reservation System offer a free plan?
Cendyn CRS: No. SynXis Central Reservation System: No. Neither product currently offers a free tier. Most Hotel Reservations Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Cendyn CRS and SynXis Central Reservation System?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cendyn has an HT Score of 88 and Aven Hospitality has 81. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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