Plusgrade vs. Upgreats:
Which Is Right for You?

The Decision

Choosing the right upselling software for your hotel hinges on your specific needs, operational preferences, and strategic goals. Both Plusgrade and Upgreats aim to enhance ancillary revenue, but they do so with different approaches and feature sets. Plusgrade offers a more mature, globally recognized platform with extensive integrations and a proven track record of boosting revenue, especially in luxury and resort segments. Upgreats, while newer, emphasizes simple, personalized pre-arrival communication to increase revenue through tailored offers. How do these differences play out in your hotel’s context?

Is Plusgrade or Upgreats Better for Hotels?

Both products focus on increasing guest spend through pre-arrival upselling, but Plusgrade has a broader scope, including multiple channels and advanced segmentation, making it suitable for hotels with complex operations or larger portfolios. Upgreats, however, centers on a straightforward, personalized email approach, which works well for hotels seeking a lightweight solution that can be easily customized. Given Plusgrade’s comprehensive feature set and large market presence, it’s better suited for hotels aiming for a sophisticated, multi-channel upsell strategy.

The key difference is market maturity: Plusgrade boasts 29 recent reviews with an overall 5-star rating, indicating high customer satisfaction and ongoing product refinement. Upgreats, with no recent reviews or ratings, lacks the same validation. Are you ready for a platform with proven results and extensive support, or are you seeking a simple, quick-to-implement tool?

Plusgrade vs Upgreats: Which Should Your Hotel Choose?

If your hotel needs a comprehensive upselling system with advanced segmentation, multi-channel delivery, and proven ROI, go with Plusgrade. Its extensive feature set, including Room Upgrade Merchandising, Offer Templates, and Offer Orchestration, makes it ideal for larger properties or chains aiming to maximize revenue across multiple touchpoints. Conversely, if your hotel prioritizes personalized pre-arrival communication with minimal setup and costs, Upgreats might be suitable—though its lack of recent reviews and limited features should be considered.

For properties targeting luxury, resorts, or extensive portfolios, Plusgrade’s large integration network and market presence make it the safer choice. Smaller hotels or those new to digital upselling, seeking a straightforward, low-maintenance solution, may find Upgreats appealing—if it can meet their needs.

Is Plusgrade or Upgreats Easier to Use?

Plusgrade’s UI scores a 4.75 out of 5, reflecting an intuitive, well-designed platform that most users find easy to navigate. Its onboarding process averages 4.39 out of 5, with many reviews praising prompt support and straightforward setup, especially for larger hotel groups. Upgreats offers a full 2-way integration with a simple setup process, but without recent user feedback, it's difficult to assess usability fully.

Given Plusgrade’s high ratings, extensive experience, and active support, it’s clearly more user-friendly for teams managing multiple properties or complex operations. Edge: Plusgrade.

Which Has Better Features: Plusgrade or Upgreats?

Plusgrade leads significantly in feature depth, offering 9 unique functionalities like Segmentation, Multi-Channel Delivery, Dynamic Upgrade Pricing, Offer Templates, and Offer Orchestration. These allow for sophisticated, targeted upselling campaigns across multiple customer journey points. Upgreats provides a key feature—Digital Acceptance & Payment Capture—but only has one exclusive feature, limiting its scope.

If your hotel requires granular control over offers, testing options, and multi-channel campaigns, Plusgrade’s feature set is unmatched. Upgreats may suit simpler needs but lacks the comprehensive tools necessary for larger-scale upselling. Edge: Plusgrade.

Which Has Better Customer Support: Plusgrade or Upgreats?

Plusgrade’s support scores 4.79 out of 5, with reviews highlighting their prompt, helpful assistance and active onboarding. Customers appreciate the responsiveness and clarity, especially when integrating with complex PMS systems. Upgreats has no recent reviews to assess their support quality, which raises questions about ongoing service and responsiveness.

Given the importance of support in optimizing upselling campaigns, Plusgrade’s established reputation makes it the clear leader here. Edge: Plusgrade.

Which Has More Integrations: Plusgrade or Upgreats?

Plusgrade boasts 16 verified partners, including industry leaders like Winhotel, SiteMinder, RMS, and Oracle Hospitality, making it highly adaptable to diverse property management systems. Upgreats has only four verified partners, including major players like Cloudbeds and SnapShot, limiting its integration scope.

For hotels with existing tech stacks or complex distribution channels, Plusgrade’s extensive integration network ensures smoother implementation. Upgreats’ limited integrations may require additional customization. Edge: Plusgrade.

Which Do Hoteliers Rate Higher: Plusgrade or Upgreats?

Plusgrade’s ratings are outstanding: 5/5 overall, 4.75/5 in ease of use, and 4.79/5 in support, based on 29 recent reviews. Hoteliers praise its contribution to revenue and operational efficiency, especially in luxury and resort segments. Upgreats lacks recent reviews and ratings, making it impossible to gauge user satisfaction or property type preferences.

Given the data, hoteliers clearly rate Plusgrade higher, especially in critical areas like support, usability, and overall value. Edge: Plusgrade.

How Much Do Plusgrade and Upgreats Cost?

Plusgrade charges a base price of $400, with no freemium model, monthly flat fees, or per-room charges. Its pricing is straightforward, but additional costs might depend on deployment scale or integration complexity. Upgreats does not disclose pricing details, which may indicate customized quotes or a less transparent model, possibly higher or variable.

If predictable, transparent costs matter to you, Plusgrade offers clarity. Upgreats’ pricing may require direct inquiry, making budgeting more uncertain.

What Type of Hotel Should Use Plusgrade?

• Hotels that operate large portfolios or chains seeking to maximize ancillary revenue through multiple channels.
• Properties in luxury, resort, or city center segments targeting high-value upgrades.
• Hotels with existing tech infrastructure needing deep integration and segmentation.
• Teams that want detailed A/B testing and offer experimentation.
• Hotels looking for a proven, scalable solution with extensive support.

Not ideal if your hotel is small, just starting out, or prefers a very simple, low-cost upselling approach.

What Type of Hotel Should Use Upgreats?

• Hotels prioritizing a lightweight, easy-to-implement upselling tool focused on pre-arrival communication.
• Properties looking for personalized, email-based offers without extensive technical setup.
• Small hotels or boutique properties with limited resources for complex integrations.
• Teams seeking a cost-effective solution that can be quickly deployed and customized.
• Hotels willing to accept fewer features and less proven market presence.

Not ideal if your hotel needs multi-channel campaigns, advanced segmentation, or integration with multiple PMS systems.

The Bottom Line for Hotels

Plusgrade stands out as the more mature, feature-rich, and well-rated platform, making it the safer choice for most hotels aiming to maximize revenue through upselling. Its extensive integrations, proven support, and broad market presence make it well-suited for large or complex operations.

Upgreats offers a simple, personalized communication tool ideal for small hotels or those just starting with pre-arrival upselling, but it’s limited by its lack of recent reviews, integrations, and advanced features. It may serve as an entry-level option, but for long-term growth, Plusgrade’s comprehensive capabilities are more compelling.

In summary, choose Plusgrade if your hotel needs a scalable, proven system with extensive support and features. Opt for Upgreats only if your focus is on a straightforward, low-cost, personalized email campaign without the demand for advanced functionality.