Preno HMS vs. RMS:
Which Is Right for You?

Is Preno HMS by Preno or RMS by RMS Better for Hotels?

Preno and RMS address hotel management but diverge sharply in target property size and complexity. Preno is tailored exclusively for independent properties such as boutique hotels, motels, B&Bs, and pubs with rooms. Its design prioritizes simplicity and ease of use to get small teams operational quickly, supporting properties typically under 20 rooms with straightforward workflows. RMS, by contrast, serves a broader market including multi-property groups and branded hotels, offering an extensive feature set suited to larger and more complex operations.

Both products solve core problems of connecting reservations, payments, housekeeping, and reporting. Preno emphasizes reducing admin burden with a simplified interface and native Xero integration, ideal for smaller teams. RMS provides a wide-ranging platform integrating channel management, revenue management, guest CRM, and EPoS, aiming to enhance operational control and revenue optimization at scale.

Preno HMS by Preno vs RMS by RMS: Which Should Your Hotel Choose?

If you run a boutique hotel, motel, or B&B with fewer than 20 rooms and prioritize ease of use and quick staff adoption, Preno is the better choice. This fits the 92 reviews from small independent properties showing a 4.8 overall rating and specific praise for its Xero accounting integration and responsive support. Preno’s simpler feature set reflects these users’ needs, as it lacks advanced rate management and channel integration compared to RMS.

If your property is medium to large, a branded hotel, or part of a multi-property group needing advanced features like integrated channel management, comprehensive revenue management, or guest CRM, RMS suits your needs better. RMS has 247 reviews across diverse segments with a 4.3 average rating, supported by 118 verified integrations and modules like EPoS and automated night audit. However, note that RMS’s review volume dropped 60% in the last six months, which may indicate recent challenges.

The data for very small independent hotels strongly favors Preno for its operational simplicity and cost-effectiveness. RMS’s strength lies in scale and feature depth, though its recent decline in review activity suggests caution.

Is Preno HMS by Preno or RMS by RMS Easier to Use?

Preno leads ease of use with a 4.8 rating versus RMS’s 4.3, supported by onboarding scores of 4.6 against 4.1. Reviewers repeatedly highlight Preno’s simple, intuitive interface and quick learning curve for front desk and housekeeping staff. One Preno user noted that new team members familiar with other systems quickly adopt Preno, speeding daily tasks like reservations and check-in.

RMS users appreciate the system’s user-friendly interface, but some mention complexity in rate entry and refund processing. Training times tend to be longer due to the breadth of features. While RMS provides customization to fit specific workflows, this adds complexity for frontline staff.

Edge: Preno.

Which Has Better Features: Preno HMS by Preno or RMS by RMS?

RMS offers 47 unique hotel-relevant features beyond the 27 shared with Preno, including integrated channel management, revenue management module, guest CRM, booking engine, EPoS, guest messaging, and housekeeping mobile app. These features enable larger properties to automate revenue optimization, streamline OTA connections, and manage guest communications across multiple channels, reducing manual work and improving operational insight.

Preno’s unique features are limited to website development and a drag-and-drop tape chart, which aid smaller properties in managing availability visually and building a basic web presence. Preno lacks RMS’s advanced modules such as group booking functionality, automated night audit, multi-currency support, and integrated payment terminals.

The operational impact is significant: RMS’s broad feature set supports complex workflows and multi-department coordination, while Preno keeps operations lean and straightforward for small teams.

Edge: RMS.

Which Has Better Customer Support: Preno HMS by Preno or RMS by RMS?

Preno scores 4.8 for customer support and 4.6 for onboarding, compared to RMS’s 4.5 support and 4.1 onboarding ratings. Preno reviewers frequently praise prompt, reliable, and personalized support from real people, noting quick issue resolution and ongoing improvements based on user feedback. Some mention limited weekend coverage as a drawback.

RMS users acknowledge the support team’s responsiveness and problem-solving skills, valuing their proactive communication. However, a few reviews criticize slower responses from account managers and delayed updates on system upgrades.

Edge: Preno.

Which Has More Integrations: Preno HMS by Preno or RMS by RMS?

RMS offers 118 verified partner integrations against Preno’s 17, with 10 shared partners including major names like SiteMinder, TrustYou, and Revinate. RMS’s unique integrations cover critical systems such as Sage accounting, STR analytics, Event Temple, HiJiffy guest messaging, and more, supporting complex multi-department and multi-property workflows.

Preno’s exclusive integrations include Xero accounting, Bookboost, and HelloShift, focusing on essential connections for small independents to maintain efficient accounting and basic messaging workflows.

Hotels requiring extensive OTA connectivity, advanced revenue tools, or complex accounting benefit from RMS’s broad integration ecosystem. Smaller independent hotels with simpler needs generally find Preno’s integrations sufficient.

Edge: RMS.

Which Do Hoteliers Rate Higher: Preno HMS by Preno or RMS by RMS?

Preno holds a higher overall rating of 4.8/5 from 92 reviews compared to RMS’s 4.3/5 from 247 reviews. In the last six months, Preno maintains a strong 4.6 average from 11 reviews, while RMS’s 5 recent reviews are too few for a reliable current rating. RMS’s review activity dropped 60% in recent months, suggesting its historical ratings may not reflect current performance.

Segment-specific ratings confirm Preno’s strength with small properties: Bed & Breakfasts have 4.8 vs RMS’s 4.3, Motels 4.8 vs 4.4, Boutique Hotels 4.7 vs 4.2, and Extended Stay 4.8 vs 4.1. RMS outperforms slightly or is competitive in large segments like Resorts (4.8 Preno vs 4.2 RMS) but has fewer reviews there.

Edge: Preno.

How Much Do Preno HMS by Preno and RMS by RMS Cost?

Preno charges a base price of $400 with no implementation fee or per-room charges and offers a 30-day trial. RMS’s base price is $700 with no publicly available trial or implementation fee, and no per-room pricing published. Neither vendor has freemium or flat monthly pricing models.

Preno’s transparent pricing suits smaller properties seeking predictable costs without hidden fees. RMS’s higher base price reflects its enterprise-grade features and broader market but lacks transparent trial access for evaluation.

What Type of Hotel Should Use Preno HMS by Preno?

• Hotels that are independent and small, typically under 20 rooms, such as motels, boutique hotels, and B&Bs.
• Teams seeking fast staff onboarding and easy-to-use front desk software with minimal training.
• Properties wanting native Xero integration to streamline accounting and finance workflows.
• Operators looking for straightforward housekeeping task management and billing integration.
• Hotels that value responsive, personalized customer support during business hours.

Not ideal if:

• The property requires advanced revenue management, integrated channel management, or multi-currency support.
• The hotel needs extensive OTA integrations beyond the core set Preno offers.
• The operation demands mobile apps or automated nightly audits.
• The team requires detailed customizable reporting or group booking functionality.

What Type of Hotel Should Use RMS by RMS?

• Medium to large hotels, multi-property groups, and branded hotels needing comprehensive feature coverage.
• Hotels requiring integrated channel management, guest CRM, and revenue management modules.
• Properties that benefit from extensive third-party integrations for accounting, analytics, and guest services.
• Teams that use EPoS systems and require mobile apps for housekeeping and guest communications.
• Hotels aiming to automate billing, housekeeping, and operational tasks with robust workflows.

Not ideal if:

• The hotel is a small independent property with a lean team and limited need for complex features.
• The operation prioritizes ease of use and fast onboarding over feature depth.
• The budget is constrained by higher base pricing without published trial access.
• The property requires frequent, personalized support and simpler interfaces.

Preno HMS by Preno vs RMS by RMS: The Bottom Line for Hotels

Preno and RMS differ primarily in scope and complexity. Preno focuses on simplicity and cost-effectiveness for small independents, offering essential hotel management functions with excellent ease of use and support. RMS targets larger and more complex operations with a broad feature set that supports multi-department coordination, advanced revenue management, and extensive integrations.

Choose Preno if you operate a small hotel or motel and want a system that your team will adopt quickly, with native Xero accounting integration and responsive support that reduces daily admin. Choose RMS if your property or group requires integrated channel management, guest CRM, and modules like EPoS and automated night audits to scale operations and optimize revenue.

Be aware that RMS’s review activity has dropped sharply, with only 5 reviews in the last six months compared to an average of 12.5 previously, so its historical ratings may not fully reflect recent user experience. Preno maintains steady recent review volume and consistently high ratings, making it a safer choice for small properties prioritizing operational simplicity.