Cloudbeds HMS vs. Preno HMS:
Which Is Right for You?

Is Cloudbeds HMS by Cloudbeds or Preno HMS by Preno Better for Hotels?

Cloudbeds and Preno both address hotel management needs but diverge sharply in scale and complexity. Cloudbeds offers a comprehensive, fully integrated platform with 97 unique hotel-focused features absent in Preno’s system. This breadth serves independents, boutique hotels, hostels, resorts, and growing multi-property groups aiming to consolidate PMS, channel management, booking engine, payments, and guest communications into one unified workflow. Preno targets smaller independent properties, motels, and B&Bs with simpler operations, emphasizing ease of use and native integration with accounting tools like Xero but lacking advanced features and integrations.

Both platforms centralize reservations, billing, housekeeping, and reporting to reduce manual administration and streamline front desk operations. Cloudbeds particularly excels in powering multi-channel distribution and revenue management with embedded AI tools, while Preno’s value lies in cost-effective simplicity and responsive customer support for smaller teams.

Cloudbeds HMS by Cloudbeds vs Preno HMS by Preno: Which Should Your Hotel Choose?

If your property is an independent or boutique hotel, hostel, or resort with 20+ rooms and complex distribution needs, choose Cloudbeds. Its 1600 reviews averaging 4.6/5 overall (4.8/5 in the last 6 months) reflect wide adoption across 107 countries and multiple segments, including 19% boutique hotels and 14% hostels. Cloudbeds’ advanced PMS connectivity, channel manager, revenue management, and booking engine automate rate control, reduce overbooking, and support multi-currency operations, critical for hotels pursuing scalable growth and global reach.

If you run a smaller independent property, motel, or B&B with under 20 rooms, particularly in Australia or New Zealand where Preno is established, Preno’s 92 reviews averaging 4.8/5 (4.6/5 recent) highlight excellent ease of use and support. Preno’s strengths include native Xero and Lightspeed integrations and simple housekeeping workflows that reduce admin burden for lean teams. However, Preno lacks multi-channel rate shopping, advanced revenue management, and mobile app capabilities. If your hotel demands those, Cloudbeds is the stronger fit. Preno’s more limited presence in only 19 countries and narrower feature set means it suits smaller, less complex operations best.

Is Cloudbeds HMS by Cloudbeds or Preno HMS by Preno Easier to Use?

Cloudbeds and Preno score closely for ease of use and onboarding: 4.6/5 and 4.8/5 ease of use, 4.5/5 and 4.6/5 onboarding respectively, from 1600 and 92 reviews. Users praise Preno for its straightforward interface and rapid staff adoption, especially for teams transitioning from legacy systems or with minimal IT support. Reviewers note Preno’s simple navigation reduces training time and accelerates daily workflows.

Cloudbeds reviewers also emphasize its intuitive design and clean interface that empower front desk teams to manage complex reservations, housekeeping, and billing with less friction. Some mention Cloudbeds’ learning curve is higher due to its feature depth, but training resources and onboarding are rated highly overall.

Edge: Even.

Which Has Better Features: Cloudbeds HMS by Cloudbeds or Preno HMS by Preno?

Cloudbeds leads decisively in feature count, offering 97 unique hotel-specific features beyond the 29 shared with Preno. These include advanced PMS connectivity, a comprehensive analytics dashboard, real-time 2-way integrations, multi-currency and multi-lingual support, unlimited channels at no extra cost, channel self-mapping, integrated revenue management and CRS, a native booking engine, automated night audit, group functionality, guest communication tools (SMS, email marketing, urgency messaging), housekeeping mobile app, digital registration, mobile app, tablet/kiosk check-in, rules-based room assignments, and PCI compliance.

These features transform hotel operations by enabling centralized inventory and rate control across OTAs, automating billing and payments, supporting personalized guest communications, and streamlining housekeeping and front desk workflows. For example, the integrated booking engine and payment processing reduce friction in direct bookings and checkout, improving revenue capture and guest satisfaction.

Preno offers no unique features beyond the shared core functionalities. It focuses on simplicity and essential tasks like reservations, billing, housekeeping, and reporting but lacks advanced modules and automation.

Edge: Cloudbeds HMS by Cloudbeds.

Which Has Better Customer Support: Cloudbeds HMS by Cloudbeds or Preno HMS by Preno?

Preno has a higher customer support rating (4.8/5 from 92 reviews) versus Cloudbeds at 4.4/5 from 1600 reviews. Preno users frequently commend its prompt, helpful, and personalized support, often noting real people answer the phone and respond quickly to issues. For example, multiple reviewers highlight Preno’s support as “second to none” and “very responsive,” which is critical for smaller teams without dedicated IT resources.

Cloudbeds users appreciate its support and onboarding but report occasional delays, reliance on chatbots, and outsourced help that can frustrate users seeking immediate resolution. Some negative reviews cite slow or inadequate issue follow-up, especially when addressing complex integration or reporting problems.

Edge: Preno HMS by Preno.

Which Has More Integrations: Cloudbeds HMS by Cloudbeds or Preno HMS by Preno?

Cloudbeds vastly outnumbers Preno with 208 verified partners compared to Preno’s 17, sharing 13 common integrations like GuestTraction, TrustYou, HelloShift, SiteMinder, Cendyn, Lightspeed, and Revinate. Cloudbeds supports specialized integrations such as AdsHotel, Trevo, FLEXIPASS Keyless Mobile Access, ManCloud, 4SUITES, HOTELTIME, Sirvoy, Umi Digital, and HiJiffy, enabling hotels to tailor their tech stack extensively.

Preno’s integrations primarily focus on accounting (Xero), messaging (Zingle), guest engagement (MyStay), and its own platform tools, reflecting its focus on smaller properties with straightforward needs.

Hotels requiring wide distribution, advanced revenue management, CRM, and guest experience tools will benefit from Cloudbeds’ extensive ecosystem. Preno’s integration set suits smaller hotels prioritizing simple accounting and billing workflows.

Edge: Cloudbeds HMS by Cloudbeds.

Which Do Hoteliers Rate Higher: Cloudbeds HMS by Cloudbeds or Preno HMS by Preno?

Overall ratings are close: Cloudbeds averages 4.6/5 from 1600 reviews, Preno 4.8/5 from 92 reviews. However, Cloudbeds’ last 6 months’ rating is slightly higher at 4.8/5 (188 reviews) while Preno’s recent rating is 4.6/5 (11 reviews), indicating Cloudbeds’ current product is rated slightly better by a larger sample.

By segment, Cloudbeds dominates larger hotel types and multi-property groups, including boutique hotels (4.6/5, 652 reviews), hostels (4.6/5, 306), resorts (4.6/5, 450), and luxury hotels (4.6/5, 260). Preno’s ratings are strong for smaller segments like motels (4.8/5, 27 reviews), bed & breakfasts (4.8/5, 38), and boutique hotels (4.7/5, 35), reflecting its niche.

Cloudbeds’ review volume and global presence across 107 countries provide more confidence in broader applicability. Preno’s smaller, mostly Australasian user base and fewer reviews limit the weight of its ratings.

Edge: Even.

How Much Do Cloudbeds HMS by Cloudbeds and Preno HMS by Preno Cost?

Cloudbeds lists a base price of $500 without implementation fees or published per-room pricing. Preno’s base price is $400, also with no implementation fees and includes a 30-day trial.

Neither offers a freemium or monthly flat rate; pricing likely scales by property size or features but is not transparent. Preno’s slightly lower base price may appeal to smaller properties seeking lower entry costs. Cloudbeds’ pricing reflects its broader functionality and global support infrastructure.

What Type of Hotel Should Use Cloudbeds HMS by Cloudbeds?

• Hotels that operate 20+ rooms, including boutique hotels, hostels, resorts, and small multi-property groups, as supported by 652 boutique hotel and 450 resort reviews.
• Teams requiring a unified platform integrating PMS, channel management, booking engine, payments, and guest communication to reduce manual tasks.
• Properties needing multi-currency, multi-lingual support, and 2-way real-time OTA integrations for global distribution across 107 countries.
• Operators seeking advanced revenue management and analytics dashboards to optimize pricing and occupancy.
• Properties with moderate IT resources or desire for scalable workflows and API-enabled custom integrations.

Not ideal if:

• Your team needs immediate, highly personalized support consistently, as some users report Cloudbeds’ outsourced support can delay resolutions.
• Your property is very small (<20 rooms) with simple operations better served by a simpler, more affordable system.
• You require fully mobile-enabled management for front desk and housekeeping staff; Cloudbeds’ mobile app is limited mostly to viewing.

What Type of Hotel Should Use Preno HMS by Preno?

• Small independent hotels, motels, B&Bs, and pubs with rooms, especially those under 20 rooms, supported by 27 motel and 38 B&B reviews rating Preno highly.
• Teams prioritizing ease of use and rapid staff adoption, benefiting from simple UI and straightforward workflows.
• Properties that use Xero or Lightspeed accounting software and need native, reliable integrations to reduce manual accounting work.
• Operators seeking responsive, real-person customer support and no lock-in contracts.
• Hotels with simple housekeeping and billing needs that want to reduce admin without complex features or automation.

Not ideal if:

• Your hotel requires advanced revenue management, rate shopping, or multi-channel automation.
• You need a powerful booking engine or integrated channel manager to maximize distribution.
• Your property requires mobile apps for operational staff or advanced guest communication tools.
• Reporting needs extend beyond basic financial and operational summaries.

Cloudbeds HMS by Cloudbeds vs Preno HMS by Preno: The Bottom Line for Hotels

Cloudbeds and Preno serve distinct hotel segments with limited overlap. Cloudbeds is a comprehensive, global, feature-rich hotel management system designed for independent hotels, hostels, and resorts with 20 or more rooms that need integrated PMS, channel management, booking engine, payments, and guest experience tools in one platform. It excels in automation, distribution control, and revenue optimization across multiple currencies and languages.

Choose Cloudbeds if you want a single platform with advanced functionality: it offers unlimited channels at no extra cost, real-time OTA integrations, integrated revenue management, and a rich ecosystem of 208 verified partners. Its scalability and API access support customization and multi-property operations, backed by 1600 reviews averaging 4.6/5 globally.

Preno is built specifically for smaller independents, motels, and B&Bs with simpler operational needs and fewer rooms. It focuses on ease of use, native Xero and Lightspeed integrations, and responsive customer support rated 4.8/5. Preno’s streamlined workflows help small teams reduce admin and accelerate staff onboarding but lack advanced PMS features, mobile apps, and broad distribution capabilities.

Choose Preno if you run a small property under 20 rooms with straightforward workflows, require excellent accounting integration, and value responsive support over complex features. Its 92 reviews averaging 4.8/5 reflect niche strength in Australasia and similar markets.

In summary, Cloudbeds fits hotels seeking a scalable, all-in-one system for complex operations and growth, while Preno suits smaller, simpler properties prioritizing ease and cost efficiency. Both deliver core PMS functionality well but differ sharply in scope and market focus.