Agilysys PMS vs. Preno:
Which Is Right for You?

Is Agilysys Hospitality Solutions or Preno Better for Hotels?

Agilysys Hospitality Solutions and Preno both serve the property management needs of hotels but target distinctly different hotel profiles. Agilysys excels in complex, multi-departmental operations typical of resorts and casinos, with a rich feature set supporting extensive customization and integration across hotel operations. Preno, by contrast, is tailored to independent properties such as boutique hotels, motels, and B&Bs, emphasizing simplicity, ease of use, and cloud-based access.

Both systems solve the core hotel challenge of managing reservations, guest profiles, check-ins and check-outs, and financial reconciliation. Agilysys approaches this with a comprehensive, integrated platform designed to reduce reliance on third-party vendors and handle complex workflows. Preno offers a streamlined solution focused on operational clarity and quick staff adoption, integrating tightly with accounting software and channel managers to reduce administrative burdens.

Agilysys Hospitality Solutions vs Preno: Which Should Your Hotel Choose?

If your hotel is a resort, casino, or a branded property with diverse operational departments requiring multi-currency, multi-lingual support, and integrated guest communication tools, Agilysys Hospitality Solutions is the better fit. This conclusion relies on Agilysys serving 28% resorts and 14% casinos and its 26 unique features like digital registration, guest app, and SOC2 compliance. Its average rating for resorts stands at 4.1/5 across 34 reviews, indicating operator satisfaction in complex environments.

If you operate a boutique hotel, motel, or B&B with under 50 rooms, especially in regions like Oceania where Preno is well established, Preno’s intuitive interface, cloud-based access, and native Xero integration suit your needs. Preno holds a 4.8/5 average rating across 68 boutique hotel reviews and 25% motels in its user base with 4.8/5 ratings there. Its centralized dashboard and multi-property management capabilities streamline operations for smaller teams.

Data on larger branded hotels and luxury hotels is limited for Preno but indicates positive reception (4.8/5 across 54 luxury hotel reviews). However, Preno's review volume in the last six months has sharply declined (3 reviews versus an average of 23.3), suggesting recent performance may differ from historical ratings. Agilysys lacks recent review activity, so both products’ current states require direct evaluation.

Is Agilysys Hospitality Solutions or Preno Easier to Use?

Preno leads on ease of use and onboarding with ratings of 4.8/5 and 4.7/5, respectively, versus Agilysys’s 4.4/5 ease of use and 3.7/5 onboarding. Preno’s users emphasize its intuitive design and quick staff training, enabling new employees to become productive rapidly, which is crucial for independent properties with smaller teams. One reviewer noted, "It is very user-friendly, very intuitive. New staff can be trained on it very quickly."

Agilysys has a steeper learning curve due to its extensive feature set. Reviewers mention an initial overwhelm from numerous buttons and sub-buttons but acknowledge that comfort grows with use: "It was an easy software to learn... once you put some time into it, you become comfortable very quickly." The system’s complexity can increase training time, which is less ideal for properties with high staff turnover or limited training resources.

Edge: Preno.

Which Has Better Features: Agilysys Hospitality Solutions or Preno?

Agilysys Hospitality Solutions offers 26 features unique to its platform, vastly outnumbering Preno’s two exclusive features. Agilysys supports multi-currency and multi-lingual capabilities, essential for international resorts and casinos. It includes guest communication via SMS, gift vouchers, task management with automated reminders, tablet/kiosk check-in, and integrated ID/passport scanning, which streamline front desk workflows and guest processing. The availability of a housekeeping mobile app and shift planning tools supports operational departments beyond front desk staff.

Preno’s unique features are its cloud-based architecture and integrated EPoS system. The cloud model facilitates multi-property management and remote staff access. Its EPoS integration simplifies F&B transactions within smaller properties that manage in-house dining. However, Preno lacks advanced guest communication automation and complex rate management found in Agilysys, limiting its suitability for properties requiring granular operational controls.

Edge: Agilysys Hospitality Solutions.

Which Has Better Customer Support: Agilysys Hospitality Solutions or Preno?

Preno outperforms Agilysys in customer support, with ratings of 4.8/5 on both support and onboarding compared to Agilysys’s 3.9/5 support and 3.7/5 onboarding. Preno users frequently praise its responsive support team and hands-on assistance during onboarding, with comments like "The support team took the PDF of 2 years before and after transition date and imported for the hotel no fuss" and "The team is very responsive whenever I have an issue."

Agilysys customers note some delays in response and enhancements: "Enhancement times do take a little while so be prepared to wait," and "Would love some assistance with writing standard operations procedures." While Agilysys listens to feedback, slower support can impact daily guest interactions, especially in large-scale operations that rely on timely issue resolution.

Edge: Preno.

Which Has More Integrations: Agilysys Hospitality Solutions or Preno?

Agilysys Hospitality Solutions integrates with 23 verified partners, 35% more than Preno’s 17. Both share three major integrations: SiteMinder, Revinate, and Cendyn. Agilysys connects with specialized systems like SEVENROOMS for guest experience and Springer-Miller Systems for spa management, valuable for resorts and casinos requiring multi-department integration. It also includes unique partners like Zaplox for mobile key access and Whistle for guest messaging.

Preno’s integrations focus on accounting and channel management, such as Xero, STAAH, and Bookboost, which cater to smaller independent hotels’ needs for streamlined financial and booking workflows. Its Zingle integration supports guest messaging, and Lightspeed and HelloShift enhance operational tasks.

Hotels with complex operations needing broad system interoperability benefit from Agilysys’s deeper integration ecosystem. Smaller independent properties prioritizing financial and channel management will find Preno’s integrations sufficient.

Edge: Agilysys Hospitality Solutions.

Which Do Hoteliers Rate Higher: Agilysys Hospitality Solutions or Preno?

Preno holds a higher overall rating of 4.8/5 across 170 reviews, compared to Agilysys’s 4/5 from 43 reviews. This rating advantage spans key hotel segments: Preno scores 4.8/5 in boutique hotels (68 reviews) and motels (55 reviews), while Agilysys records 4.3/5 in boutique hotels (15 reviews) and 4.4/5 in casinos (20 reviews). Preno’s broad user base and ratings reflect strong satisfaction in independent property segments.

However, Preno’s recent review activity has dropped sharply, with only 3 reviews in the last six months compared to an average of 23.3 per six months over the prior two years, indicating potential changes in product or support quality that are not yet fully reflected in ratings. Agilysys has had no recent reviews, so its current rating may also be outdated.

Edge: Preno.

How Much Do Agilysys Hospitality Solutions and Preno Cost?

Agilysys Hospitality Solutions charges a base price of $1,000 with no published per-room, monthly flat fees, or implementation fees. There is no trial offered. This pricing structure likely suits larger properties requiring extensive customization and integration.

Preno’s base price is $500, half that of Agilysys, and it offers a 30-day trial. Like Agilysys, Preno does not publish per-room or flat monthly fees and has no implementation fee. This lower entry cost and trial availability favor smaller hotels looking for low-risk adoption.

Neither vendor discloses detailed tiered pricing publicly, so buyers must contact sales for comprehensive quotes. The lack of per-room pricing makes cost comparison dependent on property size and required modules.

What Type of Hotel Should Use Agilysys Hospitality Solutions?

• Hotels that operate resorts, casinos, or multi-departmental properties needing multi-currency and multi-lingual support.
• Teams requiring comprehensive guest communication tools such as SMS messaging, digital registration, and guest apps.
• Properties that benefit from integrated housekeeping mobile apps and shift planning to coordinate large staff teams.
• Operations that demand strong integrations with systems like SEVENROOMS, Zaplox, and specialized spa or POS vendors.
• Hotels aiming to reduce third-party vendor reliance by consolidating functionalities like rate management and payment processing.

Not ideal if:

• Your property is small or independent with simple operational needs; Agilysys’s complexity may increase training time.
• You require quick onboarding and an intuitive interface for a small or transient staff.
• You prioritize lower upfront costs and cloud-native access over extensive on-premise features.

What Type of Hotel Should Use Preno?

• Independent boutique hotels, motels, B&Bs, and pubs with rooms, particularly with fewer than 50 rooms.
• Teams that value cloud-based, remote access to property management and multi-property dashboards.
• Hotels that rely on seamless integration with accounting software like Xero for automated invoicing.
• Properties prioritizing ease of use to train staff quickly and reduce administrative overhead.
• Hotels seeking straightforward channel management integration with providers like SiteMinder and STAAH.

Not ideal if:

• Your hotel needs advanced rate management, detailed reporting, and automation for complex pricing strategies.
• You require extensive guest communication automation beyond email templates.
• Your property demands robust mobile app functionality or customization of booking engines.

Agilysys Hospitality Solutions vs Preno: The Bottom Line for Hotels

Agilysys Hospitality Solutions is a feature-rich, hospitality-centric PMS designed for large, complex operations such as resorts and casinos. Its 26 unique enterprise-grade features and 23 verified integrations enable comprehensive management across departments, supporting rigorous workflows and international operations. However, its complexity increases onboarding time and requires staff training investment.

Preno focuses on independent hotels and motels, delivering a cloud-based, easy-to-use PMS with strong accounting and channel management integration. Its 4.8/5 rating across 170 reviews reflects operator satisfaction, particularly in boutique and small hotel segments. Preno’s rapid onboarding and intuitive interface reduce operational friction but trade off advanced features and depth.

Choose Agilysys if your property demands extensive operational control, multi-currency support, and broad integrations to manage diverse teams and services. Its robust guest communication and task management tools improve guest experience and internal coordination.

Choose Preno if your hotel is a small to mid-sized independent property prioritizing simplicity, cloud access, and seamless Xero integration to reduce administrative burden. Its high ease-of-use ratings and support make it ideal for fast staff adoption.

Note that Preno’s review activity has sharply declined recently (3 reviews in the last 6 months vs. a prior average of 23.3), so its all-time ratings may not reflect current product or support quality. Agilysys lacks recent reviews, leaving its current performance less certain. Both systems warrant direct trial and vendor interaction before final selection.

Edge: Preno.