Preno vs. RMS:
Which Is Right for You?

Is Preno or RMS Better for Hotels?

Preno and RMS both serve the property management system (PMS) market but target different hotel segments and operational complexities. Preno is built exclusively for independent properties such as boutique hotels, motels, and B&Bs, emphasizing simplicity, ease of use, and seamless integration with accounting tools like Xero. RMS, by contrast, targets a broader hospitality market including RV parks, serviced apartments, resorts, and multi-property groups, offering a more comprehensive and configurable platform with extensive features.

Both systems solve the core hotel operational needs: managing reservations, channels, payments, and guest communication in one platform. Preno excels in reducing admin for smaller, simpler operations with an intuitive interface and centralized dashboards. RMS focuses on supporting complex operations at scale, integrating trust accounting, housekeeping, and multi-property workflows. The choice depends largely on the size, complexity, and growth plans of the property.

Preno vs RMS: Which Should Your Hotel Choose?

If you run an independent property under 50 rooms, especially a boutique hotel, motel, or B&B, Preno’s 4.8 overall rating from 170 reviews and its strong Xero integration make it a top choice. Its user-friendly interface cuts training time and reduces administrative tasks, proven by 68 boutique hotel reviews averaging 4.8/5. However, Preno’s review activity has dropped sharply—down 87% in the last six months—meaning its all-time excellent ratings may not fully reflect the current product state.

For medium to large hotels, multi-property portfolios, resorts, or RV parks, RMS’s 4.2 rating across 326 reviews with 54% fewer recent reviews still signals broad adoption and robustness. RMS offers 45 features Preno lacks, including guest CRM, channel management, housekeeping, and multi-currency support, aiding complex operations. Its scalability is evidenced by clients like Lafayette Hotels deploying 26 properties with RMS. Yet, RMS’s steep learning curve and lower onboarding scores suggest it’s best for teams ready for more complexity.

Data for very small properties (under 10 rooms) or niche segments like serviced apartments is limited for Preno but RMS has a small presence there. For properties needing extensive reporting, automation, and channel management, RMS is better equipped. Preno suits hotels prioritizing simplicity, faster staff adoption, and direct Xero accounting integration.

Is Preno or RMS Easier to Use?

Preno leads in ease of use with a rating of 4.8 across 170 reviews, compared to RMS’s 4.3 from 326 reviews. Preno users frequently mention its intuitive interface and fast staff training, highlighting drag-and-drop room assignment and clear email communication logs. Reviews emphasize how new employees can become proficient in hours, not days.

RMS, while praised for powerful functionality, has a steeper learning curve and some workflow complexity. Multiple reviewers note the need for more digital learning materials and that some features—like refund processing—are not as user-friendly for frontline staff. Despite this, RMS’s support team helps mitigate challenges, but staff adoption generally takes longer.

Edge: Preno.

Which Has Better Features: Preno or RMS?

RMS offers 45 hotel-relevant features Preno lacks, including guest CRM, multi-lingual and multi-currency support, integrated channel manager, housekeeping modules, point of sale, group booking engine, and guest feedback management. These features support complex daily operations, multi-property management, and diverse guest engagement workflows. For example, RMS’s guest portal and mobile housekeeping app enable operational efficiency and better guest service in larger or multi-faceted properties.

Preno’s only unique feature is a drag-and-drop tape chart, which simplifies room assignment and visual reservation management for smaller properties. While less feature-rich, Preno focuses on streamlining core tasks like booking management and accounting integration.

Given RMS’s broader functionality, especially for larger operations, it is the stronger feature set.

Edge: RMS.

Which Has Better Customer Support: Preno or RMS?

Preno scores 4.8 in customer support and onboarding versus RMS’s 4.5 and 4.1 respectively. Users of Preno praise the responsiveness and personalized support, noting smooth onboarding and helpful assistance during setup. One review highlighted the support team’s willingness to incorporate feature requests promptly.

RMS’s customer support is also rated positively, with multiple mentions of knowledgeable and patient staff. However, some reviews mention delays and a need for more up-to-date help documentation. The onboarding process, while comprehensive, can be complex due to RMS’s feature depth, leading to a longer ramp-up period.

Support quality is strong for both, but Preno’s higher scores and consistent praise for onboarding speed give it the edge.

Edge: Preno.

Which Has More Integrations: Preno or RMS?

RMS has a significant advantage in integrations with 118 verified partners compared to Preno’s 17. Both platforms share key channel management and guest engagement partners such as SiteMinder, TrustYou, and Revinate. However, RMS supports industry staples like STR, Sage, Booking.com, and OpenKey, enabling a broader ecosystem for revenue management, accounting, and guest services.

Preno integrates closely with Xero and MYOB for accounting and includes niche integrations like Zingle and HelloShift tailored for independent hotels.

For properties requiring extensive third-party connections, especially larger hotels or multi-property groups, RMS’s integration marketplace offers greater flexibility and scalability.

Edge: RMS.

Which Do Hoteliers Rate Higher: Preno or RMS?

Preno holds a 4.8 overall rating from 170 reviews, while RMS scores 4.2 across 326 reviews. Preno’s higher ratings are consistent across segments including boutique hotels (4.8/5, 68 reviews), motels (4.8/5, 55 reviews), and luxury hotels (4.8/5, 54 reviews). RMS’s ratings cluster around 4.2 to 4.4 for similar segments but with greater volume—e.g., 106 boutique hotel reviews at 4.2/5, 83 motels at 4.2/5, and 60 luxury hotel reviews at 4.2/5.

Recent review volumes have dropped sharply for both: Preno’s last six months saw only 3 reviews versus a prior average of 23.3 per 6 months (87% decrease), RMS had 7 versus 15.3 (54% decrease). This decline means current ratings may not fully reflect recent product quality or support changes.

Despite RMS’s larger user base, Preno rates higher in overall satisfaction and likelihood to recommend (95% vs 85%). Preno’s ratings are more favorable for small to mid-size independent hotels, while RMS’s volume reflects broader, more complex operations.

Edge: Preno.

How Much Do Preno and RMS Cost?

Preno’s base price is $500 with no implementation fee or monthly flat/per-room charges publicly listed. It offers a 30-day trial period. RMS’s base price starts higher at $800, also without implementation fees and no trial. Neither offers freemium or simple per-room monthly models.

For small properties, Preno’s lower entry price and trial may reduce risk. RMS’s pricing aligns with its enterprise feature set and scalability but may be less attractive for smaller independents.

What Type of Hotel Should Use Preno?

• Hotels that are independent boutique hotels, motels, or B&Bs with under 50 rooms looking for simplicity and fast onboarding.
• Teams that require tight integration with Xero or MYOB accounting to automate invoicing and reconciliation.
• Properties prioritizing easy multi-property management through a centralized dashboard.
• Operations needing a clean, intuitive interface to reduce staff training time and administrative burdens.
• Hotels that benefit from seamless channel manager integration with SiteMinder or similar platforms.

Not ideal if:

• The property requires advanced rate management, automated reporting, or complex group booking capabilities.
• The team expects to manage multi-currency bookings or needs multi-lingual support.
• A mobile app with offline capabilities and deeper feature sets is important.
• The hotel requires a broad ecosystem of third-party integrations beyond core accounting and channel management.

What Type of Hotel Should Use RMS?

• Medium to large hotels, resorts, and serviced apartments that require extensive features like housekeeping, POS, and guest CRM.
• Multi-property groups seeking a scalable, configurable PMS to standardize operations across locations.
• Properties needing robust channel management with real-time OTA integration and an in-house booking engine.
• Hotels managing diverse payment types including trust accounting and pre-authorizations.
• Properties requiring multi-currency and multi-lingual support, and guest engagement tools like loyalty programs and portals.

Not ideal if:

• The property lacks the technical resources or prefers simpler software with a shorter learning curve.
• Staff turnover is high and rapid onboarding is critical.
• Advanced reporting customization is needed but the team lacks training capacity to build complex reports.
• Smaller independent hotels under 20 rooms where the feature depth may be excessive and costly.

Preno vs RMS: The Bottom Line for Hotels

Preno and RMS cater to different hotel operational scales and complexity. Preno is focused on independent, smaller properties seeking an easy-to-use, streamlined PMS with efficient accounting integration and channel management. RMS aims at larger, more complex operations, multi-property groups, and diverse accommodation types with a broad feature set that includes housekeeping, POS, guest CRM, and advanced reporting.

Choose Preno if you operate a boutique hotel or motel under 50 rooms and want a system that is intuitive, fast to train on, and seamlessly integrates with Xero to reduce administrative workload. Its 4.8 rating across 170 reviews and strong support scores back this choice, but note that recent review activity has dropped sharply, which could mean changes in the solution or support that need monitoring.

Choose RMS if you require a highly configurable system to manage multiple properties or complex operations with features like in-house channel management, guest portals, and multi-currency support. RMS’s extensive integrations, scalability, and proven use in medium to large hotel groups make it suitable for properties that can invest in longer onboarding and staff training. Despite a lower overall rating of 4.2, it serves a broader hotel segment and offers capabilities beyond Preno’s reach. Like Preno, RMS’s review volume has also declined recently, so prospective buyers should verify current performance and support responsiveness.