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protel PMS (by Planet) vs. SIHOT:
Which Is Right for You?
TLDR
We analyzed 150 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Planet shines when it comes to functionality and features — especially for brand properties (5.0/5) , with exclusive features like Guest profiles and Guest CRM.
SIHOT shines in ease of use and customer support , with exclusive features like Mobile App and Tablet/Kiosk Check-in.
How Does protel PMS (by Planet) Compare to SIHOT?
Side-by-side ratings based on 150 verified hotelier reviews on HTR.
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| Starting Price | From $500/mo | Contact sales |
| Verified Reviews | 108 | 42 |
What Are the Pros and Cons of protel PMS (by Planet) vs SIHOT?
After analyzing 150 verified reviews, Planet users most value its functionality and features, ease of use, multi-property management, while SIHOT users highlight advanced support and training, quick issue resolution, integrations and custom interfaces. Click any theme to see what reviewers say.
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Functionality and Features
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Advanced Support and Training
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Ease of Use
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Quick Issue Resolution
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Multi-property Management
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Integrations and Custom Interfaces
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Flexibility and Adaptability
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Support Issues
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User Interface and Modernization
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Customization and Flexibility
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Financial Reporting and Customization
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System Performance and Reliability
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Detailed Reporting and Analytics
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Planet vs SIHOT: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #27 32 reviews | #40 9 reviews |
| Mid-Size (25-74 rooms) ▾ | #15 50 reviews | #26 21 reviews |
| Large (75-199 rooms) ▾ | #15 10 reviews | #16 9 reviews |
| X-Large (200+ rooms) | #17 3 reviews | #30 1 reviews |
By Property Type
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| Boutique ▾ | #21 42 reviews | #35 15 reviews |
| Luxury ▾ | #21 34 reviews | #30 11 reviews |
| Branded / Chain ▾ | #17 33 reviews | #25 13 reviews |
| Extended Stay ▾ | #20 9 reviews | #28 5 reviews |
By Region
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| North America ▾ | #29 6 reviews | — |
| Europe ▾ | #10 79 reviews | #17 31 reviews |
| Middle East | #15 2 reviews | #25 1 reviews |
The Decision
Choosing the right property management system (PMS) is critical for your hotel's daily operations, guest experience, and revenue management. Protel PMS by Planet and SIHOT by GUBSE AG both aim to streamline hotel management, but they differ significantly in customer feedback, features, and global presence. Your decision hinges on understanding their strengths and weaknesses, especially considering recent reviews and user experiences.
Protel PMS boasts a larger review base and more recent feedback, indicating a more current understanding of its performance. SIHOT, while highly rated and with fewer reviews, has a more limited presence but is lauded for its comprehensive functionality and flexible deployment options.
Is Protel PMS or SIHOT Better for Hotels?
Both products aim to automate hotel management, improve guest experiences, and integrate with other systems. Protel offers a cloud-native platform with a focus on connectivity, automation, and multi-currency support, making it ideal for hotels seeking scalable, integrated solutions. SIHOT emphasizes modularity, offering flexible deployment and a broad array of functionalities, suitable for hotels that need tailored setups.
Where they diverge is in their customer feedback: Protel has a larger volume of reviews, with recent feedback highlighting ongoing issues with support and bugs, whereas SIHOT's fewer but more recent reviews emphasize its stability and flexible integrations. Are you willing to prioritize recent positive feedback, or do you need a more established platform with extensive third-party integrations?
Protel PMS vs SIHOT: Which Should Your Hotel Choose?
If your hotel operates in multiple regions, values extensive integrations, and prefers a cloud-based system, go with Protel. Its 105 reviews in the last six months and higher recent NPS score of 9.28 suggest strong, current user satisfaction, especially among independent, boutique, and resort hotels.
If your hotel needs a highly flexible, modular system with robust multi-property management and multiple deployment options, SIHOT is the better fit. Its 39 reviews, all recent, and high overall rating of 4.77 reflect strong satisfaction among city center and branded hotels, particularly in Europe and Asia Pacific. However, SIHOT's focus on customization and deployment flexibility makes it suitable for hotels with complex operational needs.
Is Protel PMS or SIHOT Easier to Use?
Protel's interface generally receives positive remarks for being intuitive and user-friendly, with a rating of 4.12/5, and onboarding rated at 3.79/5. Several reviews cite its ease of managing daily operations, though some mention that recent updates have introduced complexity. Support response times are a concern, sometimes delaying staff adoption.
SIHOT outperforms in ease of use with a rating of 4.49/5, and onboarding rated at 4.73/5. Users praise its straightforward interface and flexible training options, which help staff adapt quickly. The consistency of support and intuitive workflows give SIHOT a slight edge here.
Edge: SIHOT
Which Has Better Features: Protel PMS or SIHOT?
Protel's 37 shared features include core PMS functionalities, with 9 exclusive features like multi-currency, guest CRM, real-time reporting, and native email marketing. It particularly shines with its large ecosystem of integrations (1,200+), booking engine, and payment solutions, making it suitable for hotels seeking a comprehensive, all-in-one system.
SIHOT offers 11 unique features, including a mobile app, online check-in/out, kiosk check-in, and EPoS — features that enhance operational flexibility. Its modular design allows hotels to pick only what they need, which can simplify workflows for specific hotel types.
Edge: Protel PMS
Which Has Better Customer Support: Protel PMS or SIHOT?
Customer support is a key differentiator. Protel's reviews highlight long response times, inconsistent support, and frustrations over unresolved bugs. Several users say, “Support response times are not always optimal,” and some mention delays that hinder daily operations.
SIHOT consistently receives praise for quick, effective issue resolution and friendly, competent support. Reviewers mention “excellent support, always helpful and friendly,” and appreciate the online training resources. Given recent reviews and support ratings, SIHOT clearly has the upper hand here.
Edge: SIHOT
Which Has More Integrations: Protel PMS or SIHOT?
Protel offers over 1,200 verified integrations, including systems like Innspire, RevControl, HotelRunner, and others, allowing extensive connectivity. Its ecosystem supports a wide variety of third-party tools, essential for hotels with complex tech stacks.
SIHOT has 60 verified integrations, with notable shared partners such as Omnibees, Profitroom, and Channel Manager. Its integrations focus on online distribution, EPoS, and guest engagement, but with fewer options than Protel.
Edge: Protel PMS
Which Do Hoteliers Rate Higher: Protel PMS or SIHOT?
Recent reviews show SIHOT's higher overall rating (4.77/5) and NPS score (9.28/10), compared to Protel's 4.11/5 and 7.7/10. Hoteliers in Europe and Asia Pacific especially favor SIHOT, citing stability, support, and flexibility.
Protel, while appreciated for its extensive features, receives mixed feedback regarding support and bugs, impacting user satisfaction. For independent, boutique, and city center hotels, SIHOT’s recent positive feedback makes it the preferred choice.
Edge: SIHOT
How Much Do Protel PMS and SIHOT Cost?
Protel's base price is listed at $500/month, with no free tier or trial, making it transparent but potentially costly depending on selected modules. SIHOT’s pricing is not publicly available, reflecting its flexible, custom configuration approach, often tailored per client.
If budget transparency is crucial, Protel provides clear pricing; otherwise, SIHOT’s costs are likely variable based on modules and deployment options.
What Type of Hotel Should Use Protel PMS?
- Hotels seeking a cloud-native, integrated platform with extensive third-party connectivity
- Resorts and boutique hotels needing reliable automation and real-time reporting
- Hotels operating across multiple countries, benefiting from multi-currency and multi-lingual support
- Teams that prioritize comprehensive integration ecosystems and automated workflows
Not ideal if your hotel requires highly customizable modules beyond core functions or has complex multi-property needs that demand extensive bug fixes and support.
What Type of Hotel Should Use SIHOT?
- Hotels with multiple properties, especially city center or branded hotels
- Hotels needing flexible deployment options like cloud, on-premise, or SaaS
- Hotels valuing modular, customizable features tailored to operational nuances
- Teams looking for straightforward user interfaces with quick onboarding
Not ideal if your hotel requires a large ecosystem of third-party integrations or if you prefer a system with a very extensive support network.
The Bottom Line for Hotels
Protel PMS excels in integration and scalability, making it suitable for hotels seeking a unified, cloud-based management platform with extensive connectivity. Its recent reviews reveal some support and stability concerns, but its feature set and ecosystem are compelling.
SIHOT is favored for its ease of use, recent positive feedback, and flexible deployment options. It appeals most to city hotels, chains, and properties that need tailored modules and high-quality support.
If your hotel prioritizes current customer satisfaction, support, and flexible deployment, SIHOT should be your choice. For extensive integrations and global reach, Protel PMS is the stronger candidate.
In conclusion, SIHOT’s recent reviews and higher ratings make it the recommended choice for hoteliers focused on support, ease of use, and modular flexibility. However, if deep integrations and multi-currency support are critical, and you're comfortable navigating support challenges, Protel offers a robust, scalable solution.
Which Features Does protel PMS (by Planet) Have That SIHOT Doesn't (and Vice Versa)?
According to HTR's product database, protel PMS (by Planet) and SIHOT share 37 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| Automated night audit | ||
| Automated reminders | ||
| Guest CRM | ||
| Guest profiles | ||
| Mobile App | ||
| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Multi-currency | ||
| Multi-lingual | ||
| Native Email Marketing | ||
| Online Check-in | ||
| Online Checkout | ||
| Tablet/Kiosk Check-in |
Showing top differences. 8 more features differ between these products.
Real-World Results: Planet vs SIHOT by Business Goal
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"It feels like a partnership, not a product. Our feedback is always heard and acted on. We’re working together for the shared goal of great guest service."
No published case study for this goal yet.
Planet vs SIHOT: The Bottom Line
What hoteliers love
Users appreciate Protel's extensive features for managing single properties, with comprehensive tools for reporting, room plans, and rate management.... Users appreciate Protel's extensive features for managing single properties, with comprehensive tools for reporting, room plans, and rate management. However, many reviews expressed disappointment that a lot of these functionalities are incomplete, buggy, or missing entirely when dealing with more complex setups or multi-property environments. Custom reports and seamless integration with other tools are also highlighted as beneficial.
The user interface is generally praised for being intuitive and easy to navigate. Many users found Protel Air particularly user-friendly and noted the... The user interface is generally praised for being intuitive and easy to navigate. Many users found Protel Air particularly user-friendly and noted the efficiency in managing daily operations. However, certain updates have made certain functions more complex and less intuitive than before.
Protel's performance in catering to multi-property environments received mixed feedback. While some users praised its organizational tools and interfa... Protel's performance in catering to multi-property environments received mixed feedback. While some users praised its organizational tools and interfaces, many found the system frustratingly limited for multi-location setups, highlighting significant bugs and reduced functionalities.
Where hoteliers push back
Customer support is a consistent area of concern. Reviews mentioned long waiting times for support requests, lack of phone availability, and poor resp... Customer support is a consistent area of concern. Reviews mentioned long waiting times for support requests, lack of phone availability, and poor response times after the acquisition by Planet. Users recommend improving the speed and reliability of customer service.
Users are generally happy with the level of customization available in Protel, allowing them to adapt the system to better fit their specific needs. H... Users are generally happy with the level of customization available in Protel, allowing them to adapt the system to better fit their specific needs. However, this flexibility often comes at a high cost, and some required features are only available through paid custom development.
Ranks higher for
Unique capabilities
What hoteliers love
Many users commend the advanced support team and the online training academy, which make it easy to resolve issues and reduce the learning curve for n... Many users commend the advanced support team and the online training academy, which make it easy to resolve issues and reduce the learning curve for new employees. Regular CRM calls are also appreciated for keeping open lines of communication.
SIHOT is praised for its quick and effective issue resolution capabilities. However, a few reviews criticize the initial reluctance to take responsibi... SIHOT is praised for its quick and effective issue resolution capabilities. However, a few reviews criticize the initial reluctance to take responsibility for certain problems, stressing an area for improvement in communication.
SIHOT significantly eases integration with other systems by actively supporting and participating in the creation of custom interfaces. This ensures s... SIHOT significantly eases integration with other systems by actively supporting and participating in the creation of custom interfaces. This ensures seamless operations and adds to the flexibility needed for modern hospitality businesses.
Where hoteliers push back
There are calls for a more modern and intuitive update of SIHOT's user interface, with users pointing out that the current system design feels dated c... There are calls for a more modern and intuitive update of SIHOT's user interface, with users pointing out that the current system design feels dated compared to other solutions on the market.
While useful, some users wish for quicker adaptation in financial report customization to fit specific regional financial requirements better. This fe... While useful, some users wish for quicker adaptation in financial report customization to fit specific regional financial requirements better. This feedback suggests a need for enhanced customization capabilities.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About protel PMS (by Planet) vs SIHOT
Can protel PMS (by Planet) replace SIHOT?
It depends on your requirements. protel PMS (by Planet) and SIHOT share many core Property Management Systems features, but each has unique capabilities. protel PMS (by Planet) offers 194 verified integration partners, while SIHOT offers 60. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. SIHOT leads in ease of use at 4.5/5 vs 4.1/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do protel PMS (by Planet) or SIHOT offer a free plan?
protel PMS (by Planet): No. SIHOT: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank protel PMS (by Planet) and SIHOT?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Planet has an HT Score of 33 and SIHOT has 74. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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