Sihot (by GUBSE AG)

4.5 (20 REVIEWS)

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0 out of 100

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Sihot (by GUBSE AG)

Name: Sihot (by GUBSE AG)
Rating: 4.5 (20 reviews)

4.5 (20 REVIEWS)

Unranked in Property Management Systems

Complete hotel management software by SIHOT

90% recommended by 20 hotels

GUBSE AG has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of GUBSE AG’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Support

Supportive

hoteliers often find the customer support for Sihot by GUBSE AG to be highly accessible and knowledgeable. The support channels, including chat, phone, and email, provide responsive and effective assistance. The support team demonstrates considerable expertise, quickly resolving issues and effectively aiding in the onboarding process for new users. Additionally, the online manual and resources such as FAQs and tutorials are regarded as helpful in facilitating understanding and use of the system's functions.

Revenue Manager

1 months ago

Verified

... The system can do anything, you just have to know how. The support and the online manual are very helpful when it comes to unknown functions. The new training system is also very helpful when it ...

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Revenue Manager

1 months ago

Verified

... Pay more attention to the specific needs of individual houses. This usually only happens at a higher escalation level, where experts then get involved and help to find a solution very quickly. ...

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Support

8 days ago

Verified

... Satisfaction with the service ...

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Support

8 days ago

Verified

... When there are questions about the functionality and possibilities of SIHOT, the response is quick, effective, and helpful. Thanks a lot. ...

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Support

8 days ago

Verified

... When a glitch, bug, or configuration issue arises, the tendency is to avoid accepting responsibility, externalize the problem (by claiming it’s another company’s responsibility or placing the ...

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Support

8 days ago

Verified

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Automation

Streamlined

Hoteliers often highlight the automation capabilities of GUBSE AG’s Property Management System, SiHOT, as a key strength. They appreciate the system's ability to control rates and arrangements through scripts, indicating a high level of flexibility and precision. The SiHOT Web XML interface is frequently mentioned for enabling seamless integration and communication with other systems. Users describe the Autoupdate Channel Manager as particularly flexible, simplifying the often complex process of managing reservations across multiple platforms. Additionally, the system's reservation management and search engine features are praised for enhancing operational efficiency by automating repetitive tasks, allowing staff to focus more on guest services. Overall, SiHOT’s automation tools contribute significantly to streamlined operations, reducing manual workload and minimizing errors.

1 months ago

Verified

... Controlling rates (arrangements/packages) with scripts,SiHOT Web XML interface,Flexibility of Autoupdate Channel Manager, flexibility of reservation management, search engine of reservation. ...

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1 months ago

Verified

... Controlling rates (arrangements/packages) with scripts,SiHOT Web XML interface,Flexibility of Autoupdate Channel Manager, flexibility of reservation management, search engine of reservation. ...

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1 months ago

Verified

... Controlling rates (arrangements/packages) with scripts,SiHOT Web XML interface,Flexibility of Autoupdate Channel Manager, flexibility of reservation management, search engine of reservation. ...

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Integrations

Connected

Hoteliers often highlight the integration capabilities of GUBSE AG’s Sihot system as a significant advantage. The software's ability to control rates through scripts and its Web XML interface allows seamless communication with external systems, enhancing operational efficiency. The flexibility of the Autoupdate Channel Manager is particularly praised for managing rates and availability across multiple platforms without inconsistencies. Furthermore, Sihot's integration with GDS through the Channel Manager functionality ensures that reservations can be efficiently and accurately managed. Users appreciate that these integrations are reliable and consistently perform without syncing issues, although there is room for simplification in the setup process. Overall, the integration features enable hoteliers to tailor connections to fit specific needs, making Sihot adaptable to various operational requirements.

1 months ago

Verified

... Controlling rates (arrangements/packages) with scripts,SiHOT Web XML interface,Flexibility of Autoupdate Channel Manager, flexibility of reservation management, search engine of reservation. ...

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1 months ago

Verified

... Controlling rates (arrangements/packages) with scripts,SiHOT Web XML interface,Flexibility of Autoupdate Channel Manager, flexibility of reservation management, search engine of reservation. ...

See full review

1 months ago

Verified

... Controlling rates (arrangements/packages) with scripts,SiHOT Web XML interface,Flexibility of Autoupdate Channel Manager, flexibility of reservation management, search engine of reservation. ...

See full review

1 months ago

Verified

... Controlling rates (arrangements/packages) with scripts,SiHOT Web XML interface,Flexibility of Autoupdate Channel Manager, flexibility of reservation management, search engine of reservation. ...

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1 months ago

Verified

... In PMS handling of groups/blocks - user friendlier GUI, managing SiHOT Web restrictions also in fat client, Remove Rate Segment logic from rate definitions its useless. integration with GDS through ...

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Value

Balanced

Hoteliers often highlight the value provided by Sihot's Property Management Systems product from GUBSE AG. They note that the software delivers strong return on investment by offering extensive features at a competitive cost compared to alternatives. Users appreciate the clear pricing model, which avoids unexpected fees, allowing them to accurately assess the financial commitment involved. Additionally, hoteliers find the offered free trials and demos valuable for thoroughly evaluating the software prior to purchase, ensuring it meets their specific needs and expectations.

Revenue Manager

1 months ago

Verified

... Loyal partner ...

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Functionality

Balanced

Hoteliers often highlight the extensive functionality of GUBSE AG's SiHOT Property Management System. The core features are robust, effectively handling booking and reservation management with a flexible XML interface. Hoteliers commend the system's flexibility, particularly in managing rates through scripts and the versatile Autoupdate Channel Manager. The system also offers strong reservation search capabilities. In terms of reporting, users appreciate the clarity and actionability of the provided insights. While there are some criticisms about certain obsolete logic in rate definitions, the system's functionality overall scales well with business growth, supporting multiple languages and currencies to accommodate global operations.

Revenue Manager

1 months ago

Verified

See full review

1 months ago

Verified

... Controlling rates (arrangements/packages) with scripts,SiHOT Web XML interface,Flexibility of Autoupdate Channel Manager, flexibility of reservation management, search engine of reservation. ...

See full review

1 months ago

Verified

See full review

1 months ago

Verified

See full review

1 months ago

Verified

... Controlling rates (arrangements/packages) with scripts,SiHOT Web XML interface,Flexibility of Autoupdate Channel Manager, flexibility of reservation management, search engine of reservation. ...

See full review

1 months ago

Verified

... Controlling rates (arrangements/packages) with scripts,SiHOT Web XML interface,Flexibility of Autoupdate Channel Manager, flexibility of reservation management, search engine of reservation. ...

See full review

1 months ago

Verified

See full review

1 months ago

Verified

... Controlling rates (arrangements/packages) with scripts,SiHOT Web XML interface,Flexibility of Autoupdate Channel Manager, flexibility of reservation management, search engine of reservation. ...

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Inhaberin Hotel Uhland, Windhoek

22 days ago

Verified

... Flexible structure that can be easily adapted to changing situations. Clear, well-organized room occupancy page that is understandable even for less trained staff. The debtor management makes ...

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Inhaberin Hotel Uhland, Windhoek

22 days ago

Verified

... Flexible structure that can be easily adapted to changing situations. Clear, well-organized room occupancy page that is understandable even for less trained staff. The debtor management makes ...

See full review

Inhaberin Hotel Uhland, Windhoek

22 days ago

Verified

... Flexible structure that can be easily adapted to changing situations. Clear, well-organized room occupancy page that is understandable even for less trained staff. The debtor management makes ...

See full review

Inhaberin Hotel Uhland, Windhoek

22 days ago

Verified

... Flexible structure that can be easily adapted to changing situations. Clear, well-organized room occupancy page that is understandable even for less trained staff. The debtor management makes ...

See full review

Inhaberin Hotel Uhland, Windhoek

22 days ago

Verified

... Flexible structure that can be easily adapted to changing situations. Clear, well-organized room occupancy page that is understandable even for less trained staff. The debtor management makes ...

See full review

User Interface

Intuitive

Hoteliers often highlight that the user interface of SiHOT could be more intuitive for first-time users, which sometimes leads to challenges in understanding and navigation for new employees. They point out the need for a friendlier GUI when managing group bookings and the importance of having a clear, well-organized room occupancy page. Some hoteliers suggest improvements like enabling partial name searches in guest search functions to enhance usability. While the debtor management aspect simplifies accounting, overall, the interface could be more accessible and adaptable to users with varying levels of training.

1 months ago

Verified

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Inhaberin Hotel Uhland, Windhoek

22 days ago

Verified

... Flexible structure that can be easily adapted to changing situations. Clear, well-organized room occupancy page that is understandable even for less trained staff. The debtor management makes ...

See full review

Inhaberin Hotel Uhland, Windhoek

22 days ago

Verified

... Some processes are not yet really intuitive and lead to problems of understanding for new employees. It would be nice if you could search for parts of the name when searching for guests, or if you ...

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Inhaberin Hotel Uhland, Windhoek

22 days ago

Verified

See full review

Didn’t find what you were looking for?

Features

Accounting & Finance

4/5 features

Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual
Cloud based
On premise

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

EPoS

Spa

4/5 features

Spa & Wellness Module

GUBSE AG Reviews Summary

4.5

Very Good

20 reviews

Ease of Use

4.2/5

Customer Support

4.6/5

ROI

4.2/5

Implementation

4.6/5

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Sihot (by GUBSE AG)

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Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Cloud based

On premise

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates