The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 887 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Mews shines in ease of use and customer support — especially for independent properties (4.9/5) , with exclusive features like Revenue management module and Guest CRM.
PT. Supranusa Sindata shines .
Side-by-side ratings based on 887 verified hotelier reviews on HTR.
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| Starting Price | From $900/mo | Contact sales |
| Verified Reviews | 887 | 0 |
After analyzing 887 verified reviews, Mews users most value its ease of use, automation and integrations, customizability and flexibility, while PT. Supranusa Sindata users highlight . Click any theme to see what reviewers say.
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Ease of Use
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Automation and Integrations
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Customizability and Flexibility
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Onboarding and Support
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Billing and Invoicing
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Reporting and Analytics
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Multi-Property Management
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #3 329 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #1 397 reviews | — |
| Large (75-199 rooms) ▾ | #3 45 reviews | — |
| X-Large (200+ rooms) ▾ | #3 49 reviews | — |
By Property Type
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| Boutique ▾ | #1 483 reviews | — |
| Luxury ▾ | #5 220 reviews | — |
| Branded / Chain ▾ | #2 170 reviews | — |
| Extended Stay ▾ | #1 130 reviews | — |
By Region
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| North America ▾ | #8 106 reviews | — |
| Europe ▾ | #1 660 reviews | — |
| Asia Pacific ▾ | #10 17 reviews | — |
| Middle East ▾ | #28 8 reviews | — |
Choosing the right property management system (PMS) is critical for your hotel's efficiency and guest satisfaction. While PT. Supranusa Sindata offers a long-standing Indonesia-based solution, Mews stands out with its extensive global presence, high user ratings, and broad feature set. Their recent reviews and large review count give them a clear advantage. Are you ready to explore which system better aligns with your hotel’s needs?
Both Mews and PT. Supranusa Sindata aim to streamline hotel operations, but they diverge sharply in scope and user feedback. Mews, with a score of 99.5 and nearly 760 reviews, has proven its value for diverse hotel types worldwide, especially for independent and boutique properties. PT. Supranusa Sindata, with no recent reviews or overall rating, has a less visible market impact and limited recent customer feedback. Does your hotel prioritize proven innovation or local expertise?
If your hotel needs a highly flexible, modern PMS with extensive integrations and a wide regional reach, go with Mews. Its cloud-native architecture and over 336 verified partners make it suitable for hotels seeking scalability and cutting-edge features. Conversely, if your hotel operates primarily within Indonesia and values long-term local support, PT. Supranusa Sindata could be a fit, despite its lack of recent reviews and limited international presence. For most international hoteliers, Mews offers a more compelling choice.
Mews scores a 4.7/5 in ease of use, with recent reviews praising its intuitive interface and fast onboarding — “The platform was so easy to implement, and staff adapted quickly,” says a hotelier. PT. Supranusa Sindata, without recent feedback, offers a solution rooted in legacy systems with limited insight into user experience. Based on current data, Mews clearly provides a more user-friendly experience. Edge: Mews.
Mews boasts over 59 exclusive features, including multi-lingual support, revenue management, guest CRM, online check-in, automated night audits, and a marketplace with 1,000+ integrations. PT. Supranusa Sindata provides comprehensive business intelligence solutions, but lacks detailed info on feature depth or recent innovation. Given Mews’ extensive, modern feature set, it’s the clear leader. Edge: Mews.
Mews maintains a 4.27/5 support rating, with recent reviews highlighting responsive, helpful support, especially during onboarding and troubleshooting. PT. Supranusa Sindata, with no recent reviews or data, cannot match this support clarity. For hotels prioritizing reliable, modern customer care, Mews is the better option. Edge: Mews.
Mews integrates with 336 verified partners, including major channel managers, revenue tools, and payment systems, with shared integrations like Revinate and RateGain. PT. Supranusa Sindata offers far fewer verified integrations—only 7—limiting connectivity options. For a flexible, ecosystem-rich environment, Mews leads decisively. Edge: Mews.
Mews' average rating of 4.62/5 from 758 reviews reflects broad satisfaction, especially among boutique, independent, and chain hotels worldwide. PT. Supranusa Sindata lacks recent reviews, providing no current data on hotel ratings. Based on available info, Mews is the preferred choice for hotelier approval. Edge: Mews.
Mews offers a $900 monthly base price with no free tier or trial, whereas PT. Supranusa Sindata’s pricing is undisclosed, typical of legacy providers. The transparency and modern pricing model favor Mews, especially considering its feature-rich platform and support. Cost considerations lean toward Mews’ predictable structure.
Mews clearly leads with its global reputation, recent reviews, and extensive feature set, making it the top choice for most hotels. Its ease of use, broad integrations, and proven customer support make it ideal for properties seeking operational agility and guest satisfaction. PT. Supranusa Sindata may serve local markets well, but its lack of recent reviews and limited visibility put it at a disadvantage in today’s competitive hotel tech landscape.
For most hoteliers, especially those with an eye on growth and innovation, Mews stands out as the more reliable, scalable, and user-rated option. If your hotel needs a flexible, modern PMS supported by a vibrant ecosystem, Mews is the clear choice.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $900/mo | — |
According to HTR's product database, Mews PMS and PT. Supranusa Sindata share 0 features. Here are the key differences — features one has that the other lacks.
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| Booking Engine | ||
| Guest CRM | ||
| Guest profiles | ||
| Multi-currency | ||
| Multi-lingual | ||
| Revenue management module |
Showing top differences. 47 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
No published case study for this goal yet.
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
No published case study for this goal yet.
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
No published case study for this goal yet.
What hoteliers love
Many reviews highlight the user-friendliness of Mews, citing its intuitive interface that simplifies tasks across various hotel operations. Users find... Many reviews highlight the user-friendliness of Mews, citing its intuitive interface that simplifies tasks across various hotel operations. Users find the platform easy to navigate, which aids in quicker team onboarding and daily use.
Reviews frequently praise Mews for its automation of routine tasks like check-in, billing, and invoicing, reducing manual workload and minimizing erro... Reviews frequently praise Mews for its automation of routine tasks like check-in, billing, and invoicing, reducing manual workload and minimizing errors. Users appreciate the extensive integration options with other tools, which streamline overall operations and enhance efficiency.
Mews allows customization to fit diverse business needs, from rate structures to integration setups. Users appreciate this flexibility, although they... Mews allows customization to fit diverse business needs, from rate structures to integration setups. Users appreciate this flexibility, although they note room for improvement in adapting complex booking conditions and enhancing user-friendly navigation for settings.
Where hoteliers push back
Users point out that while Mews offers efficient billing processes, there are complexities and areas needing improvement, such as handling group billi... Users point out that while Mews offers efficient billing processes, there are complexities and areas needing improvement, such as handling group billings, splits, and providing more customizable invoice formats. This can affect the ease of financial operations within the system.
While Mews provides solid reporting and analytics functionalities, several reviews mention the need for more customizable and flexible reporting featu... While Mews provides solid reporting and analytics functionalities, several reviews mention the need for more customizable and flexible reporting features. Users express the desire for more granular data insights, particularly in reservations and revenue analysis.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Mews PMS and PT. Supranusa Sindata share many core Property Management Systems features, but each has unique capabilities. Mews PMS offers 335 verified integration partners, while PT. Supranusa Sindata offers 7. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Mews PMS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Mews PMS: No. PT. Supranusa Sindata: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Mews has an HT Score of 99 and PT. Supranusa Sindata has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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