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PT. Supranusa Sindata vs. Stayntouch:
Which Is Right for You?
TLDR
We analyzed 374 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
PT. Supranusa Sindata shines .
Stayntouch shines in ease of use and customer support — especially for brand properties (4.9/5) , with exclusive features like Revenue management module and Ancillary revenue tracking.
How Does PT. Supranusa Sindata Compare to Stayntouch?
Side-by-side ratings based on 374 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $800/mo |
| Verified Reviews | 0 | 374 |
What Are the Pros and Cons of PT. Supranusa Sindata vs Stayntouch?
After analyzing 374 verified reviews, PT. Supranusa Sindata users most value its , while Stayntouch users highlight smooth transition and training, user experience and interface, housekeeping and operational efficiency. Click any theme to see what reviewers say.
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PT. Supranusa Sindata
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Stayntouch
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Smooth Transition and Training
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User Experience and Interface
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Housekeeping and Operational Efficiency
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Reservation and Rate Management
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Reports and Analytics
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Limited Group and Invoice Management
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PT. Supranusa Sindata vs Stayntouch: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
PT. Supranusa Sindata
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Stayntouch
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #18 51 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #5 208 reviews |
| Large (75-199 rooms) ▾ | — | #7 29 reviews |
| X-Large (200+ rooms) ▾ | — | #2 58 reviews |
By Property Type
| Segment |
PT. Supranusa Sindata
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Stayntouch
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|---|---|---|
| Boutique ▾ | — | #6 220 reviews |
| Luxury ▾ | — | #6 180 reviews |
| Branded / Chain ▾ | — | #3 152 reviews |
| Extended Stay ▾ | — | #14 17 reviews |
By Region
| Segment |
PT. Supranusa Sindata
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Stayntouch
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| North America ▾ | — | #4 262 reviews |
| Europe ▾ | — | #12 64 reviews |
| Asia Pacific | — | #21 3 reviews |
The Decision
Choosing between PT. Supranusa Sindata and Stayntouch hinges on your hotel’s size, location, and operational needs. Both platforms aim to streamline hotel management, but they differ significantly in scope, user experience, and global reach. PT. Supranusa Sindata offers a traditional, Indonesia-focused system with a long history, while Stayntouch provides a modern, cloud-based PMS with extensive third-party integrations and a broader international footprint. So, which suits your hotel best?
Is PT. Supranusa Sindata or Stayntouch Better for Hotels?
PT. Supranusa Sindata has been serving the hospitality industry in Indonesia for over 27 years, primarily focusing on multi-property and fully integrated solutions within the Asian market. Its offerings include hotel management, POS, conference, and leisure management systems, with a strong emphasis on enterprise support and consulting services. Conversely, Stayntouch is a cloud-native platform celebrated for its ease of use, rapid deployment, and extensive integrations, with a presence across North America, Europe, and beyond.
The core difference lies in geographic focus and product maturity. PT. Supranusa Sindata’s traditional on-premise solutions are tailored for Indonesian clients and similar markets, while Stayntouch’s cloud platform is designed for global hotels seeking agility and remote management. If your hotel operates internationally or plans to expand, Stayntouch’s global presence and cloud infrastructure make it a more future-proof choice. Are you looking for a product rooted in local expertise, or do you need a scalable, cloud-based solution?
PT. Supranusa Sindata vs Stayntouch: Which Should Your Hotel Choose?
If your hotel needs a system tailored for the Asian hospitality market with a focus on locally supported enterprise solutions, PT. Supranusa Sindata could be suitable. Its long-standing presence and 24/7 support from experienced engineers are compelling for hotels in Indonesia or similar regions.
On the other hand, if your hotel requires extensive third-party integrations, a user-friendly interface, and a scalable cloud system, Stayntouch is the stronger option. It’s ideal for hotels seeking quick onboarding, mobile management, and multi-property oversight, especially in North America or Europe. For chains or properties with international ambitions, Stayntouch’s broader ecosystem and continuous updates make it the safer bet.
Is PT. Supranusa Sindata or Stayntouch Easier to Use?
Stayntouch scores an impressive 4.7/5 for ease of use, with users praising its intuitive, mobile-friendly design, and straightforward onboarding process. Reviewers highlight that new staff adapt quickly, and the platform’s clean screens and visual cues improve operational speed. Support is rated 4.68/5, with many reviewers mentioning effective training and proactive assistance.
PT. Supranusa Sindata, by contrast, has no available ease-of-use ratings or recent reviews, indicating limited recent user feedback or possibly less focus on UI/UX. Given the modern design and high user ratings for Stayntouch, it clearly offers a more user-friendly experience.
Edge: Stayntouch.
Which Has Better Features: PT. Supranusa Sindata or Stayntouch?
Stayntouch offers an extensive suite of 49 features, covering revenue management, online check-in, group booking, mobile apps, digital registration, and integrated payment solutions. Its feature set supports modern hotel operations with real-time reporting, automation, and multi-lingual capabilities.
PT. Supranusa Sindata, meanwhile, provides no specific feature count and appears to focus more on enterprise solutions like POS and integrated hotel management, but without the extensive front-end or guest-facing features found in Stayntouch.
Edge: Stayntouch.
Which Has Better Customer Support: PT. Supranusa Sindata or Stayntouch?
Stayntouch’s support ratings are high, with a 4.68/5 score and numerous reviews praising its quick, friendly, and thorough assistance. Customers appreciate the onboarding process, ongoing support, and responsive tech team, often citing personalized attention and effective problem-solving.
PT. Supranusa Sindata, with no recent reviews or ratings available, cannot compete with the demonstrated support quality of Stayntouch. Given the importance of reliable support in hotel operations, Stayntouch’s stellar ratings make it the preferable choice.
Edge: Stayntouch.
Which Has More Integrations: PT. Supranusa Sindata or Stayntouch?
Stayntouch boasts 188 verified partners, including key integrations like RoomPriceGenie, STAAH, and others, enabling seamless connectivity with revenue management, channel managers, and guest engagement tools. Its open API architecture allows flexible customization, vital for complex multi-vendor hotel environments.
PT. Supranusa Sindata has only 7 verified partners, primarily focused on regional integrations within Indonesia, limiting its ability to connect with international or third-party systems.
Edge: Stayntouch.
Which Do Hoteliers Rate Higher: PT. Supranusa Sindata or Stayntouch?
Stayntouch enjoys an overall rating of 4.56/5 based on 317 reviews, with recent feedback emphasizing its ease of use, mobile functionality, and support quality. Hotels across segments, especially boutique and independent properties, praise its intuitive interface and quick onboarding.
PT. Supranusa Sindata has no recent reviews or ratings, making it difficult to gauge user satisfaction. Given the stronger, more recent feedback for Stayntouch, it’s the clear leader in customer satisfaction.
Edge: Stayntouch.
How Much Do PT. Supranusa Sindata and Stayntouch Cost?
PT. Supranusa Sindata does not publish specific pricing details, but as an enterprise-focused provider, costs are likely tailored and may include implementation fees and ongoing support charges. Stayntouch charges a $800 monthly fee, with no additional implementation or setup costs, offering predictable budgeting for hotels.
Without concrete data for PT. Supranusa Sindata, the transparent pricing of Stayntouch makes it easier for your team to plan expenses.
What Type of Hotel Should Use PT. Supranusa Sindata?
- Hotels that primarily operate in Indonesia or Southeast Asia, especially those needing a locally supported, enterprise-grade system.
- Teams that value long-term, dedicated support from experienced local engineers.
- Hotels with existing infrastructure looking for an on-premise or hybrid setup.
- Larger hotels or chains seeking integrated POS, banquet, and leisure management within a unified platform.
Not ideal if your hotel operates internationally or seeks rapid deployment and modern cloud features. Smaller or tech-savvy properties aiming for mobility and third-party integrations may find PT. Supranusa Sindata limiting.
What Type of Hotel Should Use Stayntouch?
- Hotels of all sizes looking for a cloud system with quick onboarding.
- Properties that value mobile management, contactless check-in, and guest-facing features.
- Multi-property hotel groups seeking centralized control and extensive third-party integrations.
- Hotels aiming to increase staff productivity and guest satisfaction with a user-friendly interface.
Not ideal if your hotel operates exclusively in regions where PT. Supranusa Sindata has strong regional support. Properties needing on-premise solutions or with minimal tech infrastructure may prefer other options.
The Bottom Line for Hotels
PT. Supranusa Sindata offers a traditional, enterprise-focused PMS with deep regional roots and long-standing support, particularly suited for Indonesian hotels or those with specific local needs. Its lack of recent reviews and limited international presence make it less appealing for global or tech-forward properties.
Stayntouch, by contrast, is a cloud-first platform with extensive features, integrations, and recent high reviews from a broad range of hotels worldwide. Its ease of use, mobile capabilities, and proven support make it the superior choice for most modern hotels aiming for scalability and guest satisfaction.
If your hotel values global reach, ease of use, and comprehensive integrations, opting for Stayntouch is the clear decision. Conversely, if your property operates primarily within Indonesia and requires a locally supported, enterprise system, PT. Supranusa Sindata might meet your needs—though its limited recent feedback suggests it may lack the agility and modern features your team desires.
How Much Do PT. Supranusa Sindata and Stayntouch Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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PT. Supranusa Sindata
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Stayntouch
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| Starting Price | — | From $800/mo |
Which Features Does PT. Supranusa Sindata Have That Stayntouch Doesn't (and Vice Versa)?
According to HTR's product database, PT. Supranusa Sindata and Stayntouch share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
PT. Supranusa Sindata
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Stayntouch
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| Ancillary revenue tracking | ||
| Calendar view | ||
| Custom rates | ||
| Housekeeping module | ||
| RevPaR & ADR Reports | ||
| Revenue management module |
Showing top differences. 37 more features differ between these products.
Real-World Results: PT. Supranusa Sindata vs Stayntouch by Business Goal
We analyzed 5 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
PT. Supranusa Sindata
No published case study for this goal yet.
Snowflake Mountain Resort & Spa
Small
"Before leveraging Stayntouch PMS and Owner Relations, much of our old accounting processes were completed manually, including printing and hand-delivering statements to units, and..."
PT. Supranusa Sindata
No published case study for this goal yet.
The TWA Hotel
Small
"As an independent hotel that runs above 100% occupancy on many nights, the TWA Hotel finds Stayntouch integral to our operations."
PT. Supranusa Sindata vs Stayntouch: The Bottom Line
What hoteliers love
Stayntouch receives high praise for its seamless transition and training processes, greatly aided by trainers like David and Julia, who are consistent... Stayntouch receives high praise for its seamless transition and training processes, greatly aided by trainers like David and Julia, who are consistently mentioned for their support and comprehensive guidance. Many reviews highlight the ease of moving from previous systems, an aspect noted particularly for its stress-reduction during onboarding.
The software is largely favored for its intuitive and user-friendly design, supporting efficient training and ease of user adoption, especially for st... The software is largely favored for its intuitive and user-friendly design, supporting efficient training and ease of user adoption, especially for staff with varying technical proficiencies. This contributes significantly to positive front-desk and operational performances.
The housekeeping management features of Stayntouch are frequently highlighted for simplifying room assignments and tracking housekeeping status. This... The housekeeping management features of Stayntouch are frequently highlighted for simplifying room assignments and tracking housekeeping status. This boosts operational efficiency by providing real-time updates that enhance day-to-day workflow.
Where hoteliers push back
While reporting features are appreciated for being comprehensive and aiding in operational oversight, several reviews indicate room for improvement in... While reporting features are appreciated for being comprehensive and aiding in operational oversight, several reviews indicate room for improvement in terms of report customizability and clarity. Challenges in generating detailed reports have been a noted setback for some users.
Some reviews highlight difficulties in managing group bookings and invoicing, noting that certain processes could be more streamlined and intuitive. I... Some reviews highlight difficulties in managing group bookings and invoicing, noting that certain processes could be more streamlined and intuitive. Issues with shifting client accounts and historical data access suggest there's room for feature expansion.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About PT. Supranusa Sindata vs Stayntouch
Can PT. Supranusa Sindata replace Stayntouch?
It depends on your requirements. PT. Supranusa Sindata and Stayntouch share many core Property Management Systems features, but each has unique capabilities. PT. Supranusa Sindata offers 7 verified integration partners, while Stayntouch offers 192. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Stayntouch leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do PT. Supranusa Sindata or Stayntouch offer a free plan?
PT. Supranusa Sindata: No. Stayntouch: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank PT. Supranusa Sindata and Stayntouch?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. PT. Supranusa Sindata has an HT Score of 0 and Stayntouch has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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