Compare Qualitando vs FornovaEC (E-Commerce Optimizer) vs TrustYou Customer Experience Platform (CXP)

Qualitando

Qualitando

35 reviews
Fornova

FornovaEC (E-Commerce Optimizer)

4 reviews
TrustYou

TrustYou Customer Experience Platform (CXP)

290 reviews

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Compare Qualitando vs FornovaEC (E-Commerce Optimizer) vs TrustYou Customer Experience Platform (CXP)

Reputation Management vendor comparison between Qualitando vs FornovaEC (E-Commerce Optimizer) vs TrustYou Customer Experience Platform (CXP). Find out which Reputation Management is right for you based on realtime data from 329 verified hotelier reviews across 68 countries.

Qualitando

Qualitando

Ranked 7 (out of 55)

5.0
35 reviews
View profile
Fornova

Fornova

Ranked 14 (out of 26)

4.9
4 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 55)

4.4
290 reviews
View profile

Ratings Summary

HT Score

Qualitando

78 HTScore Icon

FornovaEC (E-Commerce Optimizer)

unranked HTScore Icon

TrustYou Customer Experience Platform (CXP)

91 HTScore Icon
Popularity

Qualitando

35 verified reviews

FornovaEC (E-Commerce Optimizer)

4 verified reviews

TrustYou Customer Experience Platform (CXP)

290 verified reviews
Likelihood to Recommend

Qualitando

99%

FornovaEC (E-Commerce Optimizer)

98%

TrustYou Customer Experience Platform (CXP)

88%
Ease of Use

Qualitando

4.8

FornovaEC (E-Commerce Optimizer)

5

TrustYou Customer Experience Platform (CXP)

4.5
ROI

Qualitando

4.9

FornovaEC (E-Commerce Optimizer)

4.8

TrustYou Customer Experience Platform (CXP)

4.2
Implementation

Qualitando

4.8

FornovaEC (E-Commerce Optimizer)

Not enough data available

TrustYou Customer Experience Platform (CXP)

4.3
Customer Support

Qualitando

5

Verified Customer Support

FornovaEC (E-Commerce Optimizer)

5

Verified Customer Support

TrustYou Customer Experience Platform (CXP)

4.5

Verified Customer Support

Certificate of Excellence

Qualitando

FornovaEC (E-Commerce Optimizer)

TrustYou Customer Experience Platform (CXP)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

Case Management

SMS text messaging

Qualitando

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

FornovaEC (E-Commerce Optimizer)

Services

Reporting & Analytics

Other

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Qualitando
vs.
Fornova
vs.
TrustYou

Customers

Top 3 Segments

Qualitando

Resorts - 26%
City Center Hotels - 11%
Luxury Hotels - 9%

FornovaEC (E-Commerce Optimizer)

Resorts - 75%
Hostels - 25%
Motels - 0%

TrustYou Customer Experience Platform (CXP)

Resorts - 19%
Branded Hotels - 16%
Other - 13%
Featured clients
-
-

TrustYou Customer Experience Platform (CXP)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Qualitando Average Qualitando

Pricing Available By Request

Fornova has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Qualitando

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

FornovaEC (E-Commerce Optimizer)

Pricing Available By Request
Fornova has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Qualitando
vs.
Fornova
vs.
TrustYou

What Customers Are Saying

Most Recent Review

Qualitando

Qualitando, a great partner!

Sales Manager from Montecatini Terme (Italy)

FornovaEC (E-Commerce Optimizer)

Excellent

Executive OTA and Distribution

TrustYou Customer Experience Platform (CXP)

Sales people tell lies to get you to sign the contract and will never rectify it.

Marketing Manager from Marumbi (Zanzibar Archipelago)
Most Positive Review

Qualitando

A key partner for reputation management

Hotel Manager

FornovaEC (E-Commerce Optimizer)

Good system with great support

Revenue Manager

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources
Most Critical

Qualitando

A key partner for reputation management

Hotel Manager

FornovaEC (E-Commerce Optimizer)

Good system with great support

Revenue Manager

TrustYou Customer Experience Platform (CXP)

Focus to the Target!

GM
References
-
-

TrustYou Customer Experience Platform (CXP)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

General Info

Screenshots
Integrations

Qualitando

Booking Engine (5) Channel Managers (4) Property Management Systems (4)

FornovaEC (E-Commerce Optimizer)

Property Management Systems (4) Revenue Management Systems (2) Hotel Restaurant POS Systems (2)

TrustYou Customer Experience Platform (CXP)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)
Recent Articles

Qualitando

Qualitando doesn’t have any recent articles

FornovaEC (E-Commerce Optimizer)

Fornova doesn’t have any recent articles