Name: Qualitando
Rating: 4.9 (32 reviews)

Qualitando

4.9 (32 REVIEWS)

HT Score

82 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

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Qualitando

4.9 (32 REVIEWS)

Ranked 4 (out of 45) in Reputation Management

Qualitando is a complete CRM for your business!

99% recommended by 31 hotels

Ratings Summary

4.9

Excellent

32 reviews

Ease of Use

4.8/5

Customer Support

5.0/5

ROI

4.8/5

Implementation

4.8/5

Features

Surveys & Feedback

4/5 features

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Reporting, Analytics & Insights

4/5 features

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

Social Media
Tripadvisor
Booking.com
Google

Admin & Settings

4/5 features

Multi-property Management
Mobile Accessibility

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Popularity by Segment

Size

10 | Medium (25-74 room)

8 | Large (75-199 room)

8 | X-Large (200+ room)

4 | X-Small (1-9 room)

2 | Small (10-24 room)

Type

10 | Resorts

3 | Branded Hotels

3 | City Center Hotels

2 | Boutiques

2 | Extended Stay & Serviced Apartments

2 | RV Parks & Campgrounds

2 | Vacation Rentals & Villas

1 | Luxury Hotels

Region

32 | Europe

Company	Functionality
Oracle Hospitality 89% recommended by 414 hotels	Property Management Systems
Planet 81% recommended by 100 hotels	Property Management Systems
Vertical Booking 91% recommended by 44 hotels	Booking Engine
This integration hasn’t been verified by Qualitando yet. Blastness 100% recommended by 2 hotels
D-Edge 91% recommended by 260 hotels	Booking Engine
This integration hasn’t been verified by Amadeus yet. Amadeus 84% recommended by 155 hotels	Property Management Systems
This integration hasn’t been verified by ReviewPro yet. ReviewPro 80% recommended by 28 hotels	Guest Messaging Software
Hoxell 98% recommended by 18 hotels	Housekeeping Software
This integration hasn’t been verified by Tripadvisor yet. Tripadvisor 100% recommended by 1 hotels	Guest Surveys & Feedback
5Stelle 60% recommended by 0 hotels	Hotel Management Software

Discover Apps

Resources

Get Advice

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Case Management

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Social Media

Tripadvisor

Booking.com

Google

Multi-property Management

Mobile Accessibility