Effortless AI-powered Online Reputation Management: Respond to reviews in no time
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Qualitando
4.9 (35 REVIEWS)
HT Score
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Qualitando
Ranked 6 (out of 50) in Reputation Management
Qualitando is a complete CRM for your business!
99% recommended by 34 hotels
Qualitando has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of Qualitando’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Qualitando for its comprehensive approach to managing guest satisfaction and reputation. This CRM platform excels in automating feedback collection, enabling upselling opportunities, and increasing positive online reviews, all of which help boost revenue and improve customer experience. However, its aesthetic design and translation features could use enhancement. Overall, it’s a valuable tool for optimizing guest relations and operational efficiency through continuous updates and integration capabilities.
Support
Supportive
Hoteliers often praise Qualitando's customer support for its excellent availability across various channels such as chat, phone, and email, ensuring that assistance is always within reach. They note the responsiveness of the support team, highlighting how issues are promptly addressed and resolved. The expertise of the support staff is frequently mentioned, with hoteliers appreciating the knowledgeable and effective help they receive. Onboarding support is also commended, as it eases the setup and training process for new users, making their experience seamless. Additionally, hoteliers find the provided resources, including FAQs, tutorials, and documentation, to be helpful in navigating any challenges they encounter.
Owner
12 months ago
Verified
... Qualitando is a true Copernican revolution in the world of customer care for hotels. An easy-to-use CRM, without unnecessary (but expensive) frills, which provides peaceful control over the customer experience during the guest's stay. But not only that... It allows you to develop the upselling of ancillary services from a win-win perspective. Revenue growth and full immersion of the guest in the experiential offer that the hotel can provide, also making use of the opportunities offered by the territory. But it doesn't end there... This action allows you to increase the flow of positive reviews for the structure on online reference channels. A holistic tool, which grows brand reputation and revenues with ease and smoothness. All this thanks to a wonderful ...
See full reviewValue
Balanced
Hoteliers often mention the value of Qualitando's Reputation Management product in terms of delivering sufficient benefits for the cost, providing a strong return on investment. They appreciate the absence of unnecessary frills, which helps maintain cost-effectiveness while still offering essential features. There is a sense of transparency in pricing, which reduces concerns about hidden fees and contributes to the perceived value. Users also find free trials useful for evaluating the software's benefits before committing to a purchase, ensuring they understand the cost versus features offered compared to competitors.
Owner
12 months ago
Verified
... An Italian way to success in customer experience ...
See full reviewOwner
12 months ago
Verified
... Qualitando is a true Copernican revolution in the world of customer care for hotels. An easy-to-use CRM, without unnecessary (but expensive) frills, which provides peaceful control over the customer ...
See full reviewOwner
12 months ago
Verified
... Qualitando is a true Copernican revolution in the world of customer care for hotels. An easy-to-use CRM, without unnecessary (but expensive) frills, which provides peaceful control over the customer experience during the guest's stay. But not only that... It allows you to develop the upselling ...
See full reviewFunctionality
Balanced
Hoteliers often highlight the functionality of Qualitando’s Reputation Management product, noting its excellence in managing satisfaction questionnaires and producing related reports. They appreciate its reliability and effectiveness in core tasks, including the seamless handling of reporting and the capability to grow alongside their business needs. They commend the system's ability for automation, particularly in streamlining tasks like sending newsletters, and value the actionable insights derived from its reports, which are straightforward and easy to interpret.
Owner
12 months ago
Verified
... An Italian way to success in customer experience ...
See full reviewSales Manager
12 months ago
Verified
... Qualitando is an excellent partner in the management of satisfaction questionnaires, and elative reporting. In addition, it has also become our Hot Spot and is great system for sending newsletter. ...
See full reviewSales Manager
12 months ago
Verified
... Qualitando is an excellent partner in the management of satisfaction questionnaires, and elative reporting. In addition, it has also become our Hot Spot and is great system for sending newsletter. ...
See full reviewSales Manager
12 months ago
Verified
... Qualitando is an excellent partner in the management of satisfaction questionnaires, and elative reporting. In addition, it has also become our Hot Spot and is great system for sending newsletter. ...
See full reviewUser Interface
Intuitive
Hoteliers often highlight the user interface of Qualitando as being easy to navigate, with menus and features that are simple to find and use. The visual design is frequently described as modern and professional, contributing to a visually appealing experience. Users also note that the interface is responsive, with quick load times and minimal lag, ensuring smooth operation. Clarity of information is another strong point, with data, graphs, and key details presented in a clear and understandable manner. Usability scores high, as the interface is intuitive enough for first-time users without requiring extensive training. Additionally, mobile compatibility is praised, with the interface working effectively across various mobile devices, though mentions of accessibility features such as screen reader support are less frequent.
Owner
12 months ago
Verified
... Qualitando is a true Copernican revolution in the world of customer care for hotels. An easy-to-use CRM, without unnecessary (but expensive) frills, which provides peaceful control over the customer ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels Qualitando is Popular For
Size
12 | Large (75-199 room)
12 | Medium (25-74 room)
7 | X-Large (200+ room)
4 | X-Small (1-9 room)
Country
35 | Italy
Type
4 | Bed & Breakfast & Inns
5 | Boutiques
9 | Branded Hotels
8 | City Center Hotels
3 | Airport/Conference Hotels
6 | Extended Stay & Serviced Apartments
6 | Limited Service & Budget Hotels
5 | Luxury Hotels
16 | Resorts
2 | RV Parks & Campgrounds
3 | Vacation Rentals & Villas
Region
35 | Europe
Category
35 | Reputation Management
Didn’t find what you were looking for?
What is Qualitando?
Founded in 2014 | Headquarters in | 12 employees
Qualitando is a customer relationship management (CRM) platform designed specifically for hoteliers aiming to enhance guest satisfaction and reputation. This comprehensive software automates the collection of feedback, enabling hotels to quickly address guest concerns and improve service quality. It facilitates the increase of positive online reviews, which is vital for attracting future guests. Qualitando also provides tools for efficient guest communication, from informing them about available services to offering tailored promotions and upselling ancillary services. By integrating these functionalities, Qualitando helps hotels boost revenue and streamline operations, all while maintaining high standards of customer experience.
Capabilities
Qualitando doesn’t have any benefits or use cases available
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Qualitando Reviews Summary
Ease of Use
4.8/5
Customer Support
5.0/5
ROI
4.9/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Qualitando is the #16 most trending product in the Reputation Management category (out of 50) and the #798 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreQualitando’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Qualitando Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Compare Qualitando to Top Alternatives
Quickly and easily gather feedback from your guests and actively manage your online reputation
The better your reputation, the higher your revenue
Want to find out if Qualitando is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Hoteliers say
Hoteliers like Qualitando for its comprehensive approach to managing guest satisfaction and reputation. This CRM platform excels in automating feedback collection, enabling upselling opportunities, and increasing positive online reviews, all of which help boost revenue and improve customer experience. However, its aesthetic design and translation features could use enhancement. Overall, it’s a valuable tool for optimizing guest relations and operational efficiency through continuous updates and integration capabilities.
AI-generated from the text of customer reviews
Looking for specific info?
10
Qualitando, a great partner!
Sales Manager from 75-99 room City Center Hotel in Florence (Italy)
Verified
12 months ago
Qualitando is an excellent partner in the management of satisfaction questionnaires, and elative reporting. In addition, it has also become our Hot Spot and is great system for sending newsletter.
Italy
Italy
Sales Manager
Large Hotel
10
An Italian way to success in customer experience
Owner from 200 to 499 room Boutique in Rome (Italy)
Verified
12 months ago
Qualitando is a true Copernican revolution in the world of customer care for hotels. An easy-to-use CRM, without unnecessary (but expensive) frills, which provides peaceful control over the customer experience during the guest's stay. But not only that... It allows you to develop the upselling of ancillary services from a win-win perspectiv...
Italy
Italy
Owner
X-Large Hotel
10
Software with some opportunities
Hotel manager from 25-49 room City Center Hotel in Folgarida (Italy)
Verified
13 months ago
I'm glad to use this software and sure my businnes found a good partner for the quality questionnaires. Highly recommended
Italy
Italy
Hotel manager
Medium Hotel
10
Often updated, easy to use and set
GM from 75-99 room City Center Hotel in Montecatini Terme (Italy)
Verified
13 months ago
This tool is always updated to the market changes, the whole system, connected through API to other platforms let you increase and remain in contact with all your guests
Italy
Italy
GM
Large Hotel
10
Qualitando : Simply fantastic!
Revenue Manager from 1 to 4 room Bed & Breakfast & Inn in Santa Cesarea Terme (Italy)
Verified
2 years ago
Qualiando is a software that allows you not only to monitor the degree of satisfaction of guests with your business with an advanced degree of professionalism, but allows you to communicate with your guest from the moment of booking until the end of the stay. In this way, thanks to Qualiando, it is possible to establish an excellent relatio...
Italy
Italy
Revenue Manager
X-Small Hotel
10
Excellent product to improve business with guest feedback
Web Sales & Marketing Manager from 50-74 room Resort in Arbatax (Italy)
Verified
2 years ago
Thanks to Qualiando products, you can receive more feedback from guests, increasing performance both in quantitative and qualitative terms. We are talking about an excellent tool to quickly and easily understand what your hotel can improve according to your guests and consequently increase profits.
Italy
Italy
Web Sales & Marketing Manager
Medium Hotel
10
Very easy to use ... as to read the results
Finance Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Bibione (Italy)
Verified
2 years ago
QualifyingThe use of the site is simple and intuitive and does not require any particular computer skills. Once the parameters and data sources for the dispatch of the questionnaires have been set, this happens almost automatically and makes life much easier for those who have to manage this phase. A small note, but it is a matter of person...
Italy
Italy
Finance Hotel Manager
Large Hotel
10
We love these surveys!
Marketing from 25-49 room Branded Hotel in Arco (Italy)
Verified
2 years ago
Qualitando is helping us to improve since our opening in 2019. Surveys are the best way to understand the satisfaction of our customer and are helping us improving in several aspects we potentially didn't consider in the first beginning.
Italy
Italy
Marketing
Medium Hotel
9
More than just brand reputation!
Marketing from 200 to 499 room Luxury Hotel in Riva Del Garda (Italy)
Verified
2 years ago
We have been using qualitando for brand reputation management for years and have always been very satisfied. Accurate, intuitive and very useful in monitoring the sentiment of our customers.
Italy
Italy
Marketing
X-Large Hotel
10
Simple, intuitive, complete.
Responsabile Amministrazione from 50-74 room Bed & Breakfast & Inn in Forio (Italy)
Verified
2 years ago
Having the opportunity to know the direct opinion of our guests, with a profiling that allows us to acquire information that is needed to make the best business decisions and to know the strengths and weaknesses of our offer
Italy
Italy
Responsabile Amministrazione
Medium Hotel
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Support
Unverified
Qualitando has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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