Qualitando

Ranked 4 (out of 38) in Reputation Management

Reputation Management

Qualitando is a complete CRM for your business!

Ratings Snapshot

Certificate of Excellence
Read 23 reviews
98%
Recommend
HTR Score icon
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #4 out of 38 in Reputation Management

Ease of Use
4.6/5
ROI
4.9/5
Implementation
4.9/5
Customer Support
5.0/5
Verified Customer Support

Qualitando’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Resorts Leader: TrustYou
    100%
    5 verified reviews
  • Branded Hotels Leader: TrustYou
    100%
    3 verified reviews
  • City Center Hotels 2 verified reviews
    90%
    2 verified reviews
  • Vacation Rentals & Villas 2 verified reviews
    100%
    2 verified reviews
  • Boutiques Leader: GuestRevu
    100%
    2 verified reviews
  • Extended Stay & Serviced Apartments 2 verified reviews
    100%
    2 verified reviews
  • Luxury Hotels 1 verified reviews
    100%
    1 verified reviews
  • RV Parks & Campgrounds 1 verified reviews
    100%
    1 verified reviews

Qualitando Overview

Top Alternative: Revinate (Reputation)

Qualitando Overview

Manage the relationship with your customer, prevent any complaints, send satisfaction questionnaires, convert the satisfaction of your guests into valuable reviews and many other tools to excel in communication and reputation. All in one platform! With Qualitando's functionalities you can: - Improve your reputation right away - Create a database of profiled contacts - Manage communication with yo...

About Qualitando

Founded in 2014 | Headquarters in | 12 employees

Qualiando is a CRM designed to create relationships with your customers and follow them in all phases of their Customer Journey: from quality questionnaires tha...

Integrates with

  • Property Management Systems
  • Booking Engine
  • Hotel Management Software
Browse integrations (8 verified)

Pros & Cons

Like 98% recommend

Marketing

We use questionnaires to measure guest satisfaction in our 3 hotels in Italy (Beach resorts in Puglia and Sardinia). In addition to being convenient because it is automated, it is easy to use even for those without techn...

RESP MARKETING

The real work is initial setup, then it helps to understand the needs and improve the service in real time and increase profitability

Imprenditore

The system integrates various services from when the guest arrives at the structure with the internet connection portal, follows him step by step during the holiday, anticipates problems and reports them to the manager, ...

Chief Commercial Officer

Everything that I think can be improved, from time to time is always promptly resolved, so for the moment I have nothing to report.

Hotel Manager

Just some check over the language translate in costumer satisfaction query in default for German languages. not other things to mae segnalation

Tourism Manager McArthurGlen

Honestly is perfect as it is. If any recommendations is needed, I would only suggest to keep on with the innovation. Every new release is exciting and useful.

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

Qualitando hasn’t been recommended by any experts or partners yet

Learn more about expert recommendations
Recommended by

Qualitando Alternatives

View Qualitando alternatives

Find the perfect fit

Want to find out if Qualitando is the best fit for your hotel?

Take the Quiz
Quiz image profile

GETTING STARTED

Download the 2021 Reputation Management buyer’s guide

Free download
Buyers cover image buyes image guides

Features

Surveys & Feedback

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Channels

4/5 features

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • Europe
VERIFIED MARKETS
  • Italy

23 Verified Qualitando Reviews

Likelihood to Recommend
Filter by property type
Filter by geography
notification
Low review volume alert

This vendor is 70% below the category average..

October 06, 2022

Qualitando Review: TOP TOOL!

Hotel Sales Executive from Other in Bari Sardo (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I'm using Qualitando since many years and I'm really enthusiastic.We improved our brand reputation and the tool hepls us to check the quality of our services and the guests'satisfaction day by day to give...

What do you dislike or think could be improved?

The tool is complete and the company keeps improving it with new functionalities so no need to tell them what should be improved

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 06, 2022

Qualitando Review: Excellent tool for managing customer relations

Marketing manager from Resorts in Arbatax, Tortolì (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ease of use, ease in creating reports and therefore the possibility of improving the criticalities highlighted by customers. I also find very effective first impression questionnaires that allow you to in...

What do you dislike or think could be improved?

The product is constantly evolving and often the news anticipate implementation requests. So I have nothing to report!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 06, 2022

Qualitando Review: Useful and performing

RESP MARKETING from Other in Rivanazzano Terme (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The real work is initial setup, then it helps to understand the needs and improve the service in real time and increase profitability

What do you dislike or think could be improved?

I think it is already set up to work at its best and provide all the useful supports for a correct management of the guest before, during and after his stay.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 06, 2022

Qualitando Review: Performing and intuitive

RESP AMMINITRATIVO from Other in Rivanazzano (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The real work is the initial setting, then the program goes by itself, it is as if there were a staff dedicated to managing the client effortlessly.

What do you dislike or think could be improved?

For us it is perfect as well, the back office of Qualiando intervenes periodically to keep the program in step with the times and guarantee an excellent service

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 06, 2022

Qualitando Review: Qualitando About Everything!

Marketing from Resorts in (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We use questionnaires to measure guest satisfaction in our 3 hotels in Italy (Beach resorts in Puglia and Sardinia). In addition to being convenient because it is automated, it is easy to use even for tho...

What do you dislike or think could be improved?

They could put a drop-down menu to switch between properties in the dashboard (for Company, like ours, which has 3 Q-boxes)

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

October 05, 2022

Qualitando Review: Finally an integrated ecosystem for customer satisfaction

Imprenditore from Other in Roma (Italy)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The system integrates various services from when the guest arrives at the structure with the internet connection portal, follows him step by step during the holiday, anticipates problems and reports them ...

What do you dislike or think could be improved?

Once the system has been set up in the best possible way, I have nothing to report. We are fully satisfied and the more you use, the more interesting features you discover

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

One time upfront purchase (flat rate)

Recent News & Content

Related articles

View all

Related industry news

View all

Resources & reports

View all

Popular Qualitando Integrations

View all (8 Qualitando Integrations)