Qualitando

4.9 (35 REVIEWS)

HT Score

78 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Qualitando

Name: Qualitando
Rating: 4.9 (35 reviews)

5.0 (35 REVIEWS)

Ranked 7 (out of 54) in Reputation Management

Qualitando is a complete CRM for your business!

99% recommended by 34 hotels

Qualitando has 0 reviews from United States of America so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of Qualitando’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Qualitando for its comprehensive approach to managing guest satisfaction and reputation. This CRM platform excels in automating feedback collection, enabling upselling opportunities, and increasing positive online reviews, all of which help boost revenue and improve customer experience. However, its aesthetic design and translation features could use enhancement. Overall, it’s a valuable tool for optimizing guest relations and operational efficiency through continuous updates and integration capabilities.

Read their reviews

What Types of Hotels Qualitando is Popular For

Size

4 | X-Small (1-9 room)

12 | Medium (25-74 room)

12 | Large (75-199 room)

7 | X-Large (200+ room)

Country

35 | Italy

Type

16 | Resorts

9 | Branded Hotels

8 | City Center Hotels

6 | Extended Stay & Serviced Apartments

6 | Limited Service & Budget Hotels

5 | Boutiques

5 | Luxury Hotels

4 | Bed & Breakfast & Inns

3 | Airport/Conference Hotels

3 | Vacation Rentals & Villas

2 | RV Parks & Campgrounds

Region

35 | Europe

What is Qualitando?

Founded in 2014 | Headquarters in | 12 employees

This description was generated by AI which analyzed the following sources to summarize a description of Qualitando products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

Qualitando Reviews Analyzed: 35

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Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

Qualitando Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by Qualitando

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

Qualitando's Provided Description:

"Manage the relationship with your customer, prevent any complaints, send satisfaction questionnaires, convert the satisfaction of your guests into valuable reviews and many other tools to excel in communication and reputation. All in one platform! With Qualitando's functionalities you can: - Improve your reputation right away - Create a database of profiled contacts - Manage communication with your guests - Inform them of all the services you can offer - Deliver effective offers - Propose ancillary services"

FAQs

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Qualitando doesn’t have any benefits or use cases available

Features

Surveys & Feedback

4/5 features

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Reporting, Analytics & Insights

4/5 features

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

Social Media
Tripadvisor
Booking.com
Google

Admin & Settings

4/5 features

Multi-property Management
Mobile Accessibility

Qualitando Reviews Summary

4.9

Excellent

35 reviews

Ease of Use

4.8/5

Customer Support

5.0/5

ROI

4.9/5

Implementation

4.8/5

Qualitando Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

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Qualitando Integrations

Company	Functionality
Oracle Hospitality 92% recommended by 588 hotels	Property Management Systems
This integration hasn’t been verified by Amadeus yet. Amadeus 83% recommended by 154 hotels	Property Management Systems
Blastness 100% recommended by 80 hotels	Hotel Reservations Systems +2 more
D-Edge 91% recommended by 260 hotels	Booking Engine
Planet 80% recommended by 105 hotels	Property Management Systems
Vertical Booking 91% recommended by 45 hotels	Booking Engine
Simple Booking 97% recommended by 29 hotels	Channel Managers
Hoxell 98% recommended by 28 hotels	Housekeeping Software
Lodgical Solution 80% recommended by 5 hotels
This integration hasn’t been verified by Tripadvisor yet. Tripadvisor 100% recommended by 1 hotels	Guest Survey Software

Support

Unverified

Qualitando has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

78/100

Recommended

99%

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Qualitando

What is Qualitando?

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Social Media

Tripadvisor

Booking.com

Google

Multi-property Management

Mobile Accessibility

Qualitando Reviews Summary

Qualitando Pricing

Qualitando Reviews

Qualitando Integrations

Support

Unverified

Support Not Verified

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