RateGain Hotel Booking Engine vs. Roiback | Booking Engine:
Which Is Right for You?

The Decision

When your hotel considers a booking engine, you're looking for a platform that increases direct bookings, enhances guest experience, and integrates smoothly with your existing systems. RateGain Hotel Booking Engine and Roiback | Booking Engine both promise to deliver these benefits, but they differ significantly in their approach, reviews, and features. RateGain offers a more mature platform with a strong global presence, while Roiback emphasizes personalized support and a broader feature set. Which one aligns best with your hotel’s needs?

Is RateGain or Roiback Better for Hotels?

Both platforms aim to boost your direct bookings and streamline reservations. RateGain has been in the market since 2004, boasting a higher review count (21 reviews) but fewer recent reviews, with no new feedback in the last six months, which raises questions about ongoing support and development. Roiback, founded in 2010, has 43 reviews with five recent ones, signifying active user engagement and continuous improvements. Given that recent reviews often reflect current performance, Roiback’s rating of 72.07 out of 100 is a more reliable indicator of its current state.

RateGain’s overall rating is zero, indicating no recent or current reviews, which makes it difficult to assess its present-day effectiveness. Roiback’s strength lies in its dedicated customer support and regular feature updates, which are reflected in positive recent reviews. Are you confident in investing in a platform with no recent data, or do you prefer a solution showing active, recent user feedback?

RateGain vs Roiback: Which Should Your Hotel Choose?

If your hotel needs a booking engine with a longstanding reputation, broad regional coverage, and a high ease of use rating of 4.71/5, RateGain might appeal. It’s suited for hotels that prioritize familiarity, extensive language support, and a large partner network, especially if you're operating in Asia Pacific or the Middle East.

Roiback, with its 4.49/5 ease of use rating and more recent reviews, is better for hotels seeking active support, continuous feature development, and a strong focus on increasing direct sales. Its integrations with a variety of channels and markets, plus multi-language capabilities, make it ideal for properties looking for a flexible, globally-oriented platform. If you want a solution with recent user validation, Roiback is the safer, more modern choice.

Is RateGain or Roiback Easier to Use?

RateGain scores a 4.71/5 for ease of use, with reviewers praising its intuitive interface, quick onboarding, and straightforward training process. Users highlight that its familiar options and swift updates make handling bookings and staff training simple, even for new team members. Some mention minor issues with inventory updates, but overall, it’s regarded as user-friendly.

Roiback’s 4.49/5 rating stems from its intuitive interface and smooth multi-language support. Reviewers appreciate its clear booking grid, flexible rate setup, and ease of managing promotions. However, some feedback suggests that speed and interface design could be improved, especially as the platform expands its features.

Edge: RateGain.

Which Has Better Features: RateGain or Roiback?

RateGain offers 25 shared features plus three unique functionalities: A/B testing & optimization, flat/floating/discounted rates, and availability blocks. These advanced tools support testing different offers and fine-tuning pricing strategies, giving RateGain a slight edge if you seek experimental flexibility.

Roiback also has 25 shared features but offers 11 unique functionalities, including urgency messaging, booking abandonment recapture, loyalty program integration, social media bookings, Apple Pay, and Stripe. These features cater to modern direct booking strategies, encouraging conversions and guest engagement.

Edge: Roiback.

Which Has Better Customer Support: RateGain or Roiback?

RateGain’s 4.76/5 customer support rating is supported by reviews highlighting its timely problem resolution, friendly staff, and effective onboarding. Users describe their support as “helpful and responsive,” which is critical during platform implementation and troubleshooting.

Roiback’s 4.72/5 rating also reflects responsive, knowledgeable support, with reviews praising its dedicated account managers and personalized consulting. Users appreciate the proactive communication and ongoing advice that help optimize their direct sales.

Both platforms excel here, but RateGain’s slightly higher rating and broader global presence might appeal if you prioritize support quality.

Edge: RateGain.

Which Has More Integrations: RateGain or Roiback?

RateGain boasts 95 verified partners, including a wide array of channel managers, PMS systems, and hotel tech providers. Shared partners like GuestCentric and Oracle Hospitality ensure smoother integrations, especially for hotels with complex distribution needs.

Roiback has 27 verified partners, with notable integrations like SiteMinder, YieldPlanet, and Triptease. While fewer in number, these integrations are deep and well-supported, especially for European and American markets.

RateGain’s larger partner network offers greater flexibility, especially if you rely on diverse systems.

Edge: RateGain.

Which Do Hoteliers Rate Higher: RateGain or Roiback?

Roiback’s recent reviews indicate a strong user satisfaction, with a 90% likelihood of recommending it, and notable praise from hotels in Europe and the Americas. Its recent review scores and active support contribute to a positive perception among diverse hotel types, including resorts and boutique hotels.

RateGain’s reviews are scarce and outdated, making it difficult to gauge current hotel satisfaction. Given the more recent reviews favoring Roiback, hoteliers seeking proven, current satisfaction should lean towards Roiback.

Edge: Roiback.

How Much Do RateGain and Roiback Cost?

RateGain’s base price is $400 per month, with no free tier or trial, and no mention of implementation fees. Its pricing structure suggests a straightforward monthly fee, but details on volume discounts or custom quotes are unavailable.

Roiback charges $500 per month, also without a free plan or trial, and no implementation fees. While slightly more expensive, it includes comprehensive features supported by ongoing updates and personalized support.

Pricing is comparable, but the value depends on the features and support you prioritize.

What Type of Hotel Should Use RateGain?

• Hotels that value a globally proven platform with broad regional coverage.
• Properties that need extensive language support, especially in Asia Pacific and Middle East.
• Teams that prefer a familiar, straightforward interface with minimal learning curve.
• Hotels that prioritize advanced testing, dynamic rates, and inventory management.
• Larger hotels or chains seeking a broad partner network for integrations.

Not ideal if your hotel relies heavily on rapid feature updates or localized, tailored support, as recent reviews show limited activity.

What Type of Hotel Should Use Roiback?

• Hotels seeking active, ongoing support and continuous feature improvements.
• Properties aiming to increase direct bookings through targeted marketing and loyalty.
• Hotels with a focus on European, American, or global markets requiring multi-language support.
• Teams that desire a flexible, customizable platform with multiple integrations.
• Hotels looking for a platform with a strong track record of recent updates and customer satisfaction.

Not ideal if your hotel prefers a mature, heavily regionalized platform with a large partner network solely in Asia-Pacific or Middle East.

Roiback vs RateGain: The Bottom Line for Hotels

The core difference lies in their current engagement and focus. RateGain provides a long-established platform with extensive regional reach, but its lack of recent reviews raises questions about ongoing development and support. Roiback, with more recent, positive reviews and ongoing feature updates, offers a more current and responsive solution.

Choose RateGain if you need a broad, mature platform with extensive language support and a large partner ecosystem, especially in Asia-Pacific or Middle East. Its advanced testing and inventory management features suit larger, global chains aiming for stability.

Opt for Roiback if your hotel values active support, recent user validation, and a flexible set of features to enhance direct sales. Its continuous development and strong support network make it ideal for hotels prioritizing growth and innovation.

In conclusion, Roiback’s more recent reviews and active user base position it as the more reliable choice today. However, if your hotel operates in regions where RateGain’s extensive network is a necessity, it remains a viable option—though less validated in recent user feedback.