The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 58 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Razorpay shines .
Zil Money shines in ease of use and customer support , with exclusive features like Recurring Payments and Mail Order Telephone Order (MOTO) Payments.
Side-by-side ratings based on 58 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | From $400/mo |
| Verified Reviews | 0 | 58 |
After analyzing 58 verified reviews, Razorpay users most value its , while Zil Money users highlight user-friendly interface, customer experience enhancements, payment processing speed. Click any theme to see what reviewers say.
| Razorpay |
|
|---|---|
| Pros | |
|
+
User-Friendly Interface
▾
|
|
|
+
Customer Experience Enhancements
▾
|
|
|
+
Payment Processing Speed
▾
|
|
|
+
Customer Support
▾
|
|
| Cons | |
|
−
Integration Capabilities
▾
|
|
|
−
Third-Party Integrations
▾
|
|
|
−
Approval Process
▾
|
|
How each product ranks among Payments Processing Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Razorpay |
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #1 9 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #2 27 reviews |
| Large (75-199 rooms) ▾ | — | #3 12 reviews |
| X-Large (200+ rooms) | — | #3 2 reviews |
By Property Type
| Segment | Razorpay |
|
|---|---|---|
| Boutique ▾ | — | #3 17 reviews |
| Luxury ▾ | — | #3 15 reviews |
| Branded / Chain ▾ | — | #3 25 reviews |
| Extended Stay ▾ | — | #1 9 reviews |
By Region
| Segment | Razorpay |
|
|---|---|---|
| North America ▾ | — | #3 51 reviews |
| Asia Pacific | — | #3 0 reviews |
| Middle East | — | #2 1 reviews |
Choosing between Razorpay and Zil Money for your hotel’s payment processing needs hinges on your specific operational requirements. Razorpay, despite its high profile, currently has no recent reviews, an overall rating of zero, and no verified integrations or market presence, making it difficult to evaluate its suitability. Zil Money, on the other hand, boasts 54 reviews, a high recent NPS score of 8.57, and a strong user reputation, especially in financial management. Are you willing to risk an unreviewed product, or does proven recent user feedback guide your decision?
Zil Money outperforms Razorpay in nearly every metric—more recent reviews, higher ratings, and a broader feature set. With a 4.5-star usability rating and 87% likelihood to recommend, Zil Money offers a more trusted and versatile payment solution for hotels. Razorpay's lack of recent reviews and zero ratings suggest it is not a viable option at this moment.
Both platforms aim to streamline hotel payment processes, but their market presence and review data tell a very different story. Razorpay is a lesser-known payment processor without recent user reviews, leaving its reliability and features unverified in your hotel context. Conversely, Zil Money has 54 reviews over the last six months, with a high 4.5/5 on ease of use and customer support, and an 87% recommendation likelihood.
While Razorpay offers no verified features, Zil Money supplies 15 unique functionalities, including multi-currency settlements and contactless payments—features increasingly important for hotels. Razorpay's absence of recent activity makes its current suitability questionable, whereas Zil Money demonstrates active, positive engagement. Given the available data, Zil Money clearly stands as the more dependable choice. Do you want a product with proven recent support and features, or are you comfortable risking an unreviewed vendor?
If your hotel primarily needs a simple, straightforward payment platform with minimal features, Razorpay’s minimal profile might suffice—but even that is unverified. However, if your hotel values a platform with multiple payment options, recurring billing, multi-currency support, and robust security, Zil Money fits better, especially given its positive reviews.
For hotels that prioritize ease of use, customer support, and a broad feature set, Zil Money’s 4.5-star ratings and recent feedback make it the clear winner. Razorpay’s lack of recent reviews and zero feature documentation hinder a confident recommendation. If you seek proven reliability and extensive functionality, go with Zil Money.
User experience is critical for quick onboarding and smooth operations. Razorpay has a rating of zero, with no recent reviews or demonstrated user feedback, so its usability remains unverified. Zil Money, however, enjoys a 4.5/5 ease-of-use score based on recent reviews, with users praising its intuitive interface and straightforward setup.
Support ratings further favor Zil Money, which scores 4.5/5 for customer support, with users describing its responsiveness and helpfulness. Razorpay’s lack of recent reviews makes usability assessment impossible. Edge: Zil Money.
Zil Money offers 15 features, including pay-by-link, recurring payments, contactless payments, Apple Pay, Google Pay, payment splitting, and partial captures—many tailored for hotel needs. Razorpay, however, provides no documented features or integrations, making it impossible to compare on capabilities.
Given the feature gap and Zil Money’s robust offerings, it is the clear choice for hotels seeking a versatile payments platform. Razorpay’s unverified profile means you may be limited in functionality. Edge: Zil Money.
Customer support significantly influences platform success. Razorpay’s support ratings are nonexistent, indicating no recent verified feedback. Zil Money, on the other hand, scores 4.5/5, with users citing quick response times and reliable assistance.
Recent reviews highlight Zil Money’s responsiveness and helpful onboarding support, whereas Razorpay’s support quality cannot be assessed. For peace of mind, Zil Money’s support structure makes it the safer bet. Edge: Zil Money.
Integration breadth can streamline your hotel’s financial workflows. Razorpay has only one verified integration (Yanolja Cloud Solution), limiting its interoperability. Zil Money offers API access and has no verified third-party integrations but claims to support multiple accounting software, and its features imply broader potential.
Given the limited data for Razorpay and the more comprehensive feature set of Zil Money, the latter is better suited for hotels needing flexible integration options. Edge: Zil Money.
Razorpay has no recent reviews or ratings, making it impossible to gauge hotel satisfaction. Zil Money, with 54 reviews and a 4.5/5 rating, enjoys high satisfaction among its users, especially in financial management, invoicing, and online payments.
Reviewers praise Zil Money’s ease of use, security, and speed, with 87% of recent users recommending it. Based on current data, Zil Money is the preferred solution for hotelier-rated satisfaction. Edge: Zil Money.
Razorpay’s pricing is not disclosed; it appears to operate on a custom or undisclosed model, adding uncertainty for budgeting. Zil Money charges a $400 base price, with no free tier or monthly per-room fees, and offers a 15-day free trial.
Cost considerations favor Zil Money, providing transparency and a straightforward fee structure. Razorpay’s unclear pricing makes budgeting difficult. If value and clarity matter, Zil Money offers a clearer cost-benefit. Edge: Zil Money.
Not ideal if your hotel requires multiple payment options, multi-currency support, or reliable ongoing support, given Razorpay’s unverified profile.
Not ideal if your hotel operates on a very tight budget with a preference for free or low-cost solutions, as Zil Money’s base fee might be a consideration.
Razorpay, despite its high profile in some markets, currently offers no recent reviews, no documented features, and no clear pricing—making it an unreliable choice for your hotel’s payment needs. Zil Money, supported by 54 recent reviews, high usability ratings, and a feature-rich platform, clearly stands out as the better option.
If your hotel requires reliable, versatile, and well-supported payment processing, Zil Money should be your choice. Razorpay may only be suitable if your hotel’s needs are minimal, and you’re willing to risk an unverified platform. For most hotels aiming for operational efficiency and peace of mind, Zil Money is the safer, smarter investment.
According to HTR's product database, Razorpay and Zil Money share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Razorpay |
|
|---|---|---|
| Authorization Adjustments | ||
| Gratuity Function | ||
| Multi-Currency Settlements | ||
| Partial Capture | ||
| Pay by Link | ||
| Recurring Payments |
Showing top differences. 3 more features differ between these products.
What hoteliers love
Users frequently praise Zil Money for its intuitive and straightforward interface that simplifies invoicing, expense tracking, and other financial tas... Users frequently praise Zil Money for its intuitive and straightforward interface that simplifies invoicing, expense tracking, and other financial tasks. The platform’s ease of use reduces the onboarding time and enhances operational efficiency.
Several reviews indicate that minor improvements in customer experience, such as easing the verification process and reducing the time taken for setup... Several reviews indicate that minor improvements in customer experience, such as easing the verification process and reducing the time taken for setup, could make the platform even more efficient and user-friendly.
Several users highlight the speed and reliability of Zil Money's payment processing feature, which ensures timely transactions and supports the hotels... Several users highlight the speed and reliability of Zil Money's payment processing feature, which ensures timely transactions and supports the hotels' cash flow management.
Where hoteliers push back
Users value Zil Money's ability to integrate seamlessly with various accounting and financial software, which helps consolidate financial operations a... Users value Zil Money's ability to integrate seamlessly with various accounting and financial software, which helps consolidate financial operations and enhances efficiency.
Expanding integrations with more third-party applications is suggested by users, which would offer more flexibility and customization, catering to var... Expanding integrations with more third-party applications is suggested by users, which would offer more flexibility and customization, catering to varying business needs.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Razorpay and Zil Money share many core Payments Processing Software features, but each has unique capabilities. Razorpay offers 1 verified integration partners, while Zil Money offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Zil Money leads in ease of use at 4.5/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Razorpay: No. Zil Money: No. Neither product currently offers a free tier. Most Payments Processing Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Razorpay has an HT Score of 0 and Zil Money has 63. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor