Redsys vs. roommaster Payments:
Which Is Right for You?

The Decision

When selecting a payments processing platform for your hotel, your primary goal is to manage transactions securely while streamlining operations. Redsys and roommaster Payments both aim to serve this purpose but diverge significantly in their market presence, reviews, and feature sets. Redsys appears to be a broad payment gateway with limited hotel-specific features, while roommaster Payments is deeply integrated into hospitality workflows, boasting a more substantial user base and recent positive feedback. Which platform aligns better with your hotel’s priorities?

Is Redsys or roommaster Payments Better for Hotels?

Both Redsys and roommaster Payments are designed to process transactions securely, but their approach varies. Redsys is a comprehensive payment gateway supporting multiple payment methods, ideal for businesses needing a flexible online payment solution across industries. Conversely, roommaster Payments is built specifically for hotels, offering in-system features like deposits, pre-authorizations, and dispute management, making it more tailored to hospitality workflows.

However, Redsys’s lack of hotel-specific features and zero reviews in the last six months suggest it’s less actively refined for hotel needs. Roommaster Payments, with its 20 recent reviews and an 8.4/10 NPS score, indicates stronger ongoing support and user satisfaction in the hospitality space. Do you want a payment platform that’s generalist or one purpose-built for hotels?

roommaster Payments vs Redsys: Which Should Your Hotel Choose?

If your hotel needs a payment system integrated directly within your property management workflow, go with roommaster Payments. Its focus on hospitality—handling deposits, refunds, and chargebacks—makes daily operations smoother especially for mid-sized hotels and resorts. If your team prioritizes an external, multi-channel payment gateway with broad industry support, Redsys might seem appealing but suffers from a lack of recent reviews and support clarity.

Considering recent reviews, roommaster Payments’s high ratings and active support team make it the safer, more reliable choice for hotels seeking integrated, ongoing service. Redsys’s generic approach and absence of recent hotel-focused feedback make it less suitable for hotel-specific needs.

Is Redsys or roommaster Payments Easier to Use?

Roommaster Payments scores a 4.4/5 for ease of use, with positive reviews about its straightforward interface and efficient onboarding process. Users appreciate how it simplifies transaction management within the PMS, reducing manual work and errors. Redsys, with no ratings or reviews available, provides little insight into its usability, but its lack of recent hotel-specific feedback hints at a less user-friendly experience.

Given the active, recent reviews praising roommaster’s intuitive design and customer support, Edge: roommaster Payments.

Which Has Better Features: Redsys or roommaster Payments?

roommaster Payments offers 13 features unique to hospitality, including authorization adjustments, refund management, contactless payments, chargeback handling, tokenization, and PCI compliance. Redsys provides no specific hotel-centric features, focusing instead on general payment gateway functionalities.

The feature set of roommaster Payments directly supports hotel workflows, making it more suitable for daily operations. Redsys’s absence of specialized features makes it less adaptable for hotels aiming for streamlined payment processing within their property systems. Edge: roommaster Payments.

Which Has Better Customer Support: Redsys or roommaster Payments?

roommaster Payments’s recent 4.45/5 customer support rating, combined with an average review score of 4.2/5 for value, indicates a support team that actively assists hotels. Users mention timely responses and helpful staff, which is critical for resolving payment issues quickly. Redsys has no recent reviews or ratings, raising concerns about support availability and quality.

Given the importance of reliable support in payment processing, Edge: roommaster Payments.

Which Has More Integrations: Redsys or roommaster Payments?

roommaster Payments boasts 56 verified integrations, including industry-standard solutions like Sage, Volo, GuestCentric, and Otelier. Redsys has only one verified partner, Yanolja Cloud, which limits its connectivity. The broader ecosystem of integrations within roommaster Payments enables smoother hotel operations through seamless data exchange with other systems.

For hotels seeking flexibility and extensive third-party tools, Edge: roommaster Payments.

Which Do Hoteliers Rate Higher: Redsys or roommaster Payments?

Since Redsys has no reviews in the last six months, it cannot be rated by hotels in recent times. roommaster Payments, with 20 recent reviews and an NPS of 8.4/10, shows strong user satisfaction across multiple hotel segments, including resorts, boutique hotels, and other mid-sized properties. Hotels consistently praise its ease of use, support, and operational benefits.

In this comparison, roommaster Payments clearly has the higher hotel-rated reputation. Edge: roommaster Payments.

How Much Do Redsys and roommaster Payments Cost?

Redsys does not publicly disclose pricing details, indicating potential custom quotes or variable costs. roommaster Payments charges a straightforward $300 monthly fee, without additional implementation or setup costs. This predictable pricing makes budgeting easier for your hotel, especially when compared to an unknown model.

If transparency and predictable costs matter, roommaster Payments offers a clear advantage.

What Type of Hotel Should Use Redsys?

• Hotels that need a broad, external payment gateway supporting multiple payment methods.
• Properties that primarily handle online payments outside of a PMS environment.
• Businesses that require integrations with various e-commerce platforms.
• Hotels with a high volume of online transactions across different industries.
• Teams seeking a flexible, multi-channel payment solution without hotel-specific features.

Not ideal if your hotel relies heavily on in-system payments, deposits, or dispute management, as Redsys lacks these functionalities.

What Type of Hotel Should Use roommaster Payments?

• Hotels that want a fully integrated payments system within their PMS.
• Properties handling deposits, refunds, and pre-authorizations regularly.
• Hotels aiming to reduce manual reconciliation and chargebacks.
• Teams prioritizing quick, reliable support and ongoing updates.
• Hotels across multiple regions seeking extensive third-party integrations.

Not ideal if your hotel only needs a simple, external payment gateway without in-system payment features.

roommaster Payments vs Redsys: The Bottom Line for Hotels

The core difference lies in integration versus generality. Redsys offers broad payment processing but lacks hotel-specific features and recent reviews, making it less suitable for operationally focused hotels. roommaster Payments, with its dedicated hospitality features, recent positive reviews, and active support, provides a more tailored and reliable solution for hotel payments.

Choose Redsys if you need a flexible, multi-industry gateway outside your PMS. But for hotels seeking a unified, feature-rich system that directly supports daily hospitality workflows, roommaster Payments is the clear choice.

If your priority is a well-supported, hotel-focused payment system with excellent user ratings, go with roommaster Payments. If your focus is on a broad, external gateway and hotel features are less critical, Redsys may meet your needs.

In conclusion: For most hotels actively managing payments within their property system, roommaster Payments offers a safer, more integrated, and better-supported solution. Redsys might appeal if your hotel’s transactions are primarily online and outside the PMS environment, but it’s less equipped for day-to-day hotel operations.