Planet Payments vs. roommaster Payments:
Which Is Right for You?

The Decision

Choosing between Planet Payments by Planet and roommaster Payments by roommaster hinges on your hotel’s specific needs in payment processing. Both products aim to streamline transactions, but they diverge significantly in coverage, features, and user experience. Planet offers a broad, multi-currency, multi-method platform with extensive integrations, while roommaster focuses on tight PMS integration with automation and dispute management. Which aligns better with your operational goals?

Is Planet Payments or roommaster Payments Better for Hotels?

Planet Payments and roommaster Payments both address the challenge of accepting diverse payments securely and efficiently. Planet emphasizes a wide array of payment options, global currency handling, and extensive partner integrations, making it suitable for hotels with international guests or complex payment needs. Conversely, roommaster concentrates on in-system automation, dispute management, and reducing manual staff effort, tailored for hotels seeking operational efficiency within their PMS. Do your hotel’s payment needs lean toward international flexibility or operational automation?

roommaster Payments vs Planet Payments: Which Should Your Hotel Choose?

If your hotel needs extensive payment method options, currency conversion, and global acquirer partnerships, going with Planet Payments is the clear choice. Its rich feature set caters to hotels that prioritize revenue opportunities from diverse payment channels and international customers. If your hotel values tight PMS integration, automated reconciliation, and reducing staff workload—especially if you face frequent chargebacks—roommaster Payments is more suitable. For properties focused on operational streamlining, roommaster’s automation and dispute handling provide tangible benefits.

Is Planet Payments or roommaster Payments Easier to Use?

Planet’s ease of use is rated 3/5, with a complex setup that may require dedicated support, especially given its broad feature set and multiple integrations. User reviews highlight that initial onboarding can be challenging, with some noting limited support and documentation. On the other hand, roommaster Payments scores 4.4/5, with high praise for its intuitive interface, quick setup, and straightforward workflows, reinforced by recent, positive reviews. Staff at hotels report that roommaster’s system is more accessible and easier to adopt.

Edge: roommaster Payments.

Which Has Better Features: Planet Payments or roommaster Payments?

Planet Payments offers 13 unique features, including multi-currency settlements, Apple Pay, Google Pay, DCC, WeChat Pay, AliPay, and multi-processor gateways—covering nearly every modern payment method. Roommaster, however, provides 5 features, focusing on refund management, gratuity, partial capture, chargeback management, and 3-D Secure Payments, emphasizing dispute resolution and security. While Planet’s features cater to international and omnichannel payments, roommaster’s are optimized for internal transaction automation and fraud reduction.

Edge: Planet Payments.

Which Has Better Customer Support: Planet Payments or roommaster Payments?

Reviews for Planet Payments show a mixed experience, with support rated 3/5 and some users citing difficulty reaching knowledgeable agents or delays. Customers appreciated the competence of individual support staff but noted inconsistent service quality. Conversely, roommaster scores 4.45/5, with recent reviews praising prompt, knowledgeable, and friendly customer support. Users frequently mention quick resolutions and helpful onboarding, making it a more reliable option for hotels that depend on responsive support.

Edge: roommaster Payments.

Which Has More Integrations: Planet Payments or roommaster Payments?

Planet boasts 194 verified partners, including major hotel and OTA platforms like GuestCentric, SHR Group, Cendyn, and TrustYou, providing broad compatibility. roommaster offers 56 verified integrations—over half of Planet’s—and includes key partners like Sage, Volo, and Otelier. While Planet’s extensive network supports a variety of third-party tools, roommaster’s integrations are more focused on hospitality-specific software, ensuring smoother workflows within its ecosystem.

Edge: Planet Payments.

Which Do Hoteliers Rate Higher: Planet Payments or roommaster Payments?

Neither product scores high in overall ratings, with both rated 0/5, but roommaster has more recent reviews (20 in the last 6 months) indicating ongoing use and feedback. Hoteliers in boutique, resort, and city hotel segments tend to rate roommaster higher, especially for support and usability, while reviews for Planet are scarce and outdated, limiting confidence. The recent, consistent feedback for roommaster supports its stronger standing among current users.

Edge: roommaster Payments.

How Much Do Planet Payments and roommaster Payments Cost?

Planet’s pricing details are not publicly available, suggesting custom quotes based on integration complexity and volume. roommaster charges a flat base fee of $300 per month, with no additional implementation or setup costs mentioned. Given the lack of transparent pricing for Planet, your hotel should request a quote to compare actual costs directly, but roommaster’s predictable monthly fee offers clearer budgeting.

What Type of Hotel Should Use Planet Payments?

• Hotels that serve international guests requiring multi-currency transactions.
• Hotels wanting to accept multiple payment methods, including contactless, mobile wallets, and APMs.
• Operations seeking flexible acquirer partnerships, opting for an all-in-one or modular solution.
• Hotels with a focus on online and in-store payment options integrated with their PMS.
• Large or global hotels with complex revenue streams and diverse customer bases.

Not ideal if your hotel relies solely on domestic payments or has limited integration needs; the extensive features may be more than necessary.

What Type of Hotel Should Use roommaster Payments?

• Hotels seeking tight integration with their PMS for streamlined payment workflows.
• Properties aiming to reduce manual reconciliation and staff hours spent on payments.
• Hotels prioritizing dispute resolution, chargeback reduction, and fraud management.
• Small to medium-sized hotels needing automation to improve operational efficiency.
• Properties handling a high volume of transactions where staff time savings directly impact profitability.

Not ideal if your hotel needs multi-currency or diverse international payment options, as roommaster’s focus is more on internal processes and security.

roommaster Payments vs Planet Payments: The Bottom Line for Hotels

The core difference lies in scope: Planet Payments provides a broad, flexible payment ecosystem suitable for hotels with international guests and complex payment channels, while roommaster Payments excels in automating internal payment workflows and dispute management within a PMS environment.

Choose Planet if you require a wide array of payment methods, global currency support, and partner integrations to maximize revenue opportunities. Opt for roommaster if your primary goal is operational automation, staff efficiency, and reducing chargebacks, especially if your hotel primarily serves domestic guests.

For properties with international guests and diverse payment needs, Planet offers more features and integrations. Conversely, for hotels seeking straightforward, reliable internal payment processing with excellent support, roommaster is the stronger candidate.

Pricing & Value

Pricing for Planet Payments remains undisclosed publicly, implying tailored quotes based on your existing infrastructure and volume. Its value lies in its extensive options, global reach, and flexible integrations, which may justify higher or customized costs.

roommaster charges a flat $300 monthly fee without mention of setup or transaction fees, providing clarity and predictability. Its value proposition centers on automation, dispute reduction, and seamless PMS integration, offering cost savings through efficiency improvements.

Ultimately, your decision should weigh the potential higher costs of Planet’s broad capabilities against roommaster’s predictable, operationally focused pricing.

Who Should Use Planet Payments?

• Hotels that need to accept a wide variety of payment methods, including Apple Pay, Google Pay, AliPay, and WeChat Pay.
• Properties serving international guests, requiring multi-currency support and currency conversion.
• Hotels with complex revenue streams, multiple channels, or multi-property environments.
• Operations seeking an all-in-one payment platform with extensive partner integrations.
• Hotels aiming to boost revenue through flexible, omnichannel payment acceptance.

Not ideal if your hotel operates primarily domestically with simple payment needs or if you prefer a straightforward, PMS-centric payment system without extensive third-party integrations.

Who Should Use roommaster Payments?

• Hotels prioritizing tight PMS integration and automation of payment workflows.
• Properties looking to reduce manual reconciliation and staff hours spent processing payments.
• Hotels with a focus on dispute management, chargeback reduction, and fraud prevention.
• Small to medium-sized hotels that want a predictable monthly fee and simple setup.
• Hotels that operate primarily within domestic markets and value internal efficiency over multi-channel flexibility.

Not ideal if your hotel needs multi-currency support, international payment options, or extensive third-party integrations outside the PMS environment.

Our Verdict

Planet Payments stands out as the more feature-rich, globally oriented payment platform, boasting extensive integrations, multiple currencies, and diverse payment methods. However, it suffers from limited recent reviews and support concerns, which could impact reliability.

roommaster Payments, with its recent positive reviews, high support ratings, and strong PMS integration, provides a more dependable and user-friendly solution for hotels focused on operational automation and dispute management. Unless your hotel requires multi-currency and global payment options, roommaster offers clearer value and better support.

In conclusion, if your hotel’s priorities are international reach and a broad payment ecosystem, go with Planet. But if you want a system that integrates tightly with your operations, reduces manual effort, and has proven support, roommaster Payments is the safer bet.