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Planet Payments vs. roommaster Payments:
Which Is Right for You?
TLDR
We analyzed 25 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Planet shines , with exclusive features like GlobalPayments (Credit Card Processing) and Mail Order Telephone Order (MOTO) Payments.
roommaster shines in ease of use and customer support , with exclusive features like 3-D Secure Payments.
How Does Planet Payments Compare to roommaster Payments?
Side-by-side ratings based on 25 verified hotelier reviews on HTR.
| HTScore |
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| Likelihood to Recommend |
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| Ease of Use |
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| Customer Support |
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| Value for Money |
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| Starting Price | Contact sales | From $300/mo |
| Verified Reviews | 2 | 23 |
Planet vs roommaster: Rankings by Hotel Segment
How each product ranks among Payments Processing Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #2 6 reviews |
| Mid-Size (25-74 rooms) ▾ | #5 2 reviews | #3 7 reviews |
| Large (75-199 rooms) | — | #4 1 reviews |
| X-Large (200+ rooms) | — | #4 0 reviews |
By Property Type
| Segment |
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|
|---|---|---|
| Boutique ▾ | #8 0 reviews | #4 7 reviews |
| Luxury | #4 1 reviews | #5 0 reviews |
| Branded / Chain | #9 0 reviews | #4 1 reviews |
| Extended Stay | #5 0 reviews | #4 0 reviews |
By Region
| Segment |
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|---|---|---|
| North America ▾ | #8 0 reviews | #4 14 reviews |
| Europe | #1 2 reviews | #5 0 reviews |
| Middle East | — | #3 0 reviews |
How Much Do Planet Payments and roommaster Payments Cost?
Payments Processing Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $300/mo |
Which Features Does Planet Payments Have That roommaster Payments Doesn't (and Vice Versa)?
According to HTR's product database, Planet Payments and roommaster Payments share 8 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| 3-D Secure Payments | ||
| Accepts Apple Pay | ||
| Accepts Discovery | ||
| Accepts Google Pay | ||
| Accepts WeChatPay | ||
| Chargeback Management | ||
| Dynamic Currency Conversion (DCC) | ||
| Gratuity Function | ||
| Multi-Currency Settlements | ||
| Partial Capture | ||
| Refund Management |
Showing top differences. 6 more features differ between these products.
Planet vs roommaster: The Bottom Line
Ranks higher for
Unique capabilities
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Planet Payments vs roommaster Payments
Can Planet Payments replace roommaster Payments?
It depends on your requirements. Planet Payments and roommaster Payments share many core Payments Processing Software features, but each has unique capabilities. Planet Payments offers 195 verified integration partners, while roommaster Payments offers 56. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. roommaster Payments leads in ease of use at 4.2/5 vs 3.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Planet Payments or roommaster Payments offer a free plan?
Planet Payments: No. roommaster Payments: No. Neither product currently offers a free tier. Most Payments Processing Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Planet Payments and roommaster Payments?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Planet has an HT Score of 0 and roommaster has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Payments Processing Software Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
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