ReGuest Guest Communication vs. Trilyo:
Which Is Right for You?

The Decision

Choosing the right guest messaging software can significantly impact your hotel's communications and guest experience. Both ReGuest by Reguest and Trilyo aim to streamline guest interactions, but they diverge in features, target markets, and review history. Your decision hinges on your hotel’s size, segment, and specific needs for automation and integration.

ReGuest is a more established platform with numerous features, extensive integration options, and a broader hotel segment reach. Trilyo, though newer and with fewer reviews, focuses heavily on AI-driven engagement tailored for resorts and millennial travelers.

Do you need a comprehensive, feature-rich system with extensive integrations or a streamlined, AI-powered engagement platform?

Is ReGuest or Trilyo Better for Hotels?

ReGuest stands out with its 29 recent reviews, a high overall rating, and a score of over 75 on the HotelTechReport (HTR) scale. It offers 37 unique features, including advanced messaging, automation, and omnichannel communication, making it suitable for hotels that require complex workflows and customization.

Trilyo, with only one recent review and a perfect 5-star rating, emphasizes AI-driven voice and chat solutions designed for direct bookings and guest loyalty. Its streamlined approach is ideal for resorts and properties targeting millennial travelers seeking innovative engagement tools.

If your hotel needs in-depth automation, extensive integrations, and detailed reporting, ReGuest is the better choice. If your focus is on AI-powered engagement for modern travelers and simple setup, Trilyo may be sufficient.

Edge: ReGuest.

ReGuest vs Trilyo: Which Should Your Hotel Choose?

If your hotel needs a guest communication platform that supports multiple channels, automation, and extensive customization, go with ReGuest. Its broad feature set, including guest surveys, chatbot booking, digital check-in, and team messaging, caters to larger and more complex properties.

If your hotel prioritizes AI-driven guest interactions, real-time campaign tracking, and a focus on millennial engagement, Trilyo is the better fit. It’s especially suited for resorts and properties aiming for direct bookings and social media integration, despite fewer features overall.

For hotels seeking versatility and proven performance, ReGuest offers a comprehensive solution. If simplicity, AI focus, and modern marketing are your priorities, Trilyo is the leaner, targeted option.

Edge: ReGuest.

Is ReGuest or Trilyo Easier to Use?

ReGuest scores a 4.83/5 for ease of use, with many reviews mentioning its intuitive interface and quick onboarding process. However, some users note that setting up templates can be limited and that workflows could be more flexible.

Trilyo scores a perfect 5/5, with reviews highlighting the dashboard’s simplicity and effective response times. Its user interface is straightforward, making it easy for staff to adopt quickly, especially for smaller teams or properties with limited technical resources.

Edge: Trilyo.

Which Has Better Features: ReGuest or Trilyo?

ReGuest offers 37 unique features, including messaging guest surveys, automated workflows, open API, live translations, and a ticketing system—far surpassing Trilyo’s 5 features. These capabilities enable deep customization, automation, and omnichannel communication.

Trilyo’s notable features are limited but include AI-based guest sentiment analysis, voice and chat engagement, and integrations with Facebook Messenger. Its features are targeted at engagement and loyalty, but lack the breadth of ReGuest’s platform.

If your hotel needs advanced automation, multi-channel messaging, and extensive customization, ReGuest has the edge. For basic AI-driven engagement and social media integration, Trilyo suffices.

Edge: ReGuest.

Which Has Better Customer Support: ReGuest or Trilyo?

ReGuest receives a 4.97/5 rating for support, with reviews praising its quick, knowledgeable responses and proactive assistance. Users appreciate support’s responsiveness, especially during onboarding and troubleshooting.

Trilyo also scores a perfect 5/5, with reviews emphasizing their rapid response times and willingness to implement new ideas. The smaller user base might contribute to more personalized support, but data is limited.

Both platforms excel in support, but ReGuest’s larger user base and recent reviews provide more confidence in ongoing support quality.

Edge: ReGuest.

Which Has More Integrations: ReGuest or Trilyo?

ReGuest integrates with 20 verified partners, including Mews, Vertical Booking, Simple Booking, and others, providing extensive options for PMS, booking engines, and distribution channels. Its open API allows for further customization.

Trilyo has only one verified integration with Cloudbeds, limiting its connectivity options. While sufficient for some properties, it may restrict scalability and automation across different systems.

If integrations are vital, ReGuest’s extensive partner network makes it the clear choice. For a minimal setup, Trilyo’s single integration may suffice.

Edge: ReGuest.

Which Do Hoteliers Rate Higher: ReGuest or Trilyo?

ReGuest, with 29 reviews in the past six months, has a high 97% likelihood to recommend and a 75.9/100 HTR score, indicating solid satisfaction across segments including luxury, boutique, and resorts. Hotels of various sizes appreciate its feature set and support.

Trilyo, with only one review, scored a perfect 5/5 and a 10/10 NPS score from that user, but the sample size is too small to generalize. It’s primarily rated by resorts focusing on millennial travelers.

Given the larger, more recent review base, ReGuest’s higher overall ratings and broader hotel segment satisfaction make it the preferred option.

Edge: ReGuest.

How Much Do ReGuest and Trilyo Cost?

Both products do not publicly specify pricing models, indicating custom quotes based on hotel size, needs, and integrations. ReGuest’s higher feature count and extensive integrations suggest a more premium pricing tier.

Trilyo’s simpler platform may mean more straightforward pricing, but both lack transparent pricing details, requiring direct contact for quotes.

Choosing based on budget depends on your property’s requirements—ReGuest’s comprehensive solution likely involves higher investment, while Trilyo may be more accessible for smaller properties.

What Type of Hotel Should Use ReGuest?

• Hotels that need a robust CRM with automation and multi-channel communication.
• Properties aiming to personalize guest interactions at every touchpoint.
• Larger hotels or resorts with complex workflows and integration needs.
• Teams looking for detailed reporting and analytics to optimize marketing strategies.
• Hotels that value extensive customization and scalable solutions.

Not ideal if you prefer a simple, plug-and-play tool with minimal setup or have budget constraints limiting investment in a feature-rich platform.

What Type of Hotel Should Use Trilyo?

• Resorts and properties targeting millennial travelers seeking innovative engagement.
• Hotels focused on AI-driven voice and chat solutions for direct bookings.
• Teams wanting a straightforward, easy-to-adopt platform with real-time campaign tracking.
• Properties looking to enhance guest loyalty through social media and digital channels.
• Hotels that prioritize modern marketing tools over deep automation.

Not ideal if you require extensive integrations, advanced workflows, or detailed reporting features.

ReGuest vs Trilyo: The Bottom Line for Hotels

ReGuest provides a comprehensive, feature-rich platform suitable for larger hotels and resorts seeking advanced automation, integrations, and customized workflows. Its extensive review base and recent positive feedback make it a dependable choice for property managers prioritizing operational efficiency.

Trilyo, with its focus on AI-driven engagement and ease of use, appeals to resorts and properties targeting millennial guests. Its limited features and integrations make it better suited for smaller properties or those prioritizing modern guest interactions over complex automation.

If your hotel needs a full-scale CRM and communication system, ReGuest is the clear winner. For targeted AI engagement and simplicity, Trilyo offers a lightweight alternative, but with fewer features.

Final recommendation: For most hotels, especially those seeking scalability and proven performance, ReGuest is the stronger choice. Trilyo may appeal to niche properties focused on AI and social media integration, but its limited reviews and features position it as a secondary option.