ReGuest vs. SimpleView:
Which Is Right for You?

The Decision

When comparing ReGuest by Reguest and SimpleView by SimpleView, you’re evaluating two software solutions designed to enhance your hotel’s direct booking and guest engagement efforts. ReGuest is a dedicated hotel CRM with features focused on personalizing offers, automating communication, and boosting sales at every guest touchpoint. SimpleView primarily serves destination marketing organizations with CRM and content management tools, but offers limited hotel-specific features. Given the focus on direct booking tools, ReGuest is more aligned with your hotel’s needs.

Both products aim to streamline guest interactions, but ReGuest’s specialization in hotel CRM and direct booking automation makes it the more relevant choice. Does your hotel need a comprehensive CRM focused on guest sales and communication? Or are you looking for a broader marketing platform with less hotel-specific functionality? The answer will guide your decision.

Is ReGuest or SimpleView Better for Hotels?

ReGuest offers a robust suite of features tailored explicitly for the hotel industry, including live chat, messaging analytics, personalized segment messaging, and real-time booking engine data sync. Its focus on automating guest communication and optimizing sales processes has garnered a high user rating of 5/5 from 44 reviews, with recent feedback reaffirming its effectiveness.

SimpleView, on the other hand, is primarily designed for destination marketing organizations, offering CRM and CMS tools that facilitate marketing campaigns and visitor data management. It lacks hotel-specific features like live chat or direct booking automation and has a review count of zero, with no recent customer feedback to support its effectiveness in a hotel context.

ReGuest’s high rating, recent reviews, and extensive feature set make it the stronger choice for hotel direct booking enhancements. Does SimpleView provide the specific hotel-focused functionalities you need? Or does its broader destination marketing scope make it less suitable? The choice hinges on your hotel’s priorities.

ReGuest vs SimpleView: Which Should Your Hotel Choose?

If your hotel needs a dedicated system to increase direct bookings, personalize guest offers, and automate communication, ReGuest is the clear choice. Its features like live chat, messaging analytics, and booking engine data sync directly support revenue growth from your existing guest base.

If your primary goal is destination marketing, managing visitor data, and creating engaging website content, SimpleView’s CRM and CMS tools could be suitable. However, its lack of hotel-specific features and zero recent reviews suggest it’s not the most effective tool for direct booking optimization.

For hotels focused on enhancing direct revenue through personalized communication and automation, ReGuest’s proven performance makes it the better fit. Conversely, if your priorities are marketing and visitor engagement at a broader scale, SimpleView might suffice, though its hotel-specific capabilities are limited.

Is ReGuest or SimpleView Easier to Use?

ReGuest boasts a user rating of 4.8/5 for ease of use, backed by onboarding ratings of 4.84/5. Users highlight a straightforward interface, quick setup, and minimal staff training, making adoption smooth even for less tech-savvy team members. Customers also appreciate the helpful support team that swiftly addresses issues, contributing to a positive user experience.

SimpleView’s ease of use cannot be assessed due to a lack of reviews and data. Its platform, designed mainly for destination marketing, might be less tailored to hotel staff workflows, potentially requiring more time to learn and adapt if used outside its typical scope.

Edge: ReGuest.

Which Has Better Features: ReGuest or SimpleView?

ReGuest offers six hotel-specific features absent in SimpleView: live chat, messaging analytics, custom segment messaging, analytics dashboard, booking engine data sync, and form autofill. These features directly support personalized guest communication, data-driven marketing, and revenue optimization, making ReGuest more feature-rich for hotel use cases.

SimpleView lacks hotel-focused features and instead provides general CRM and CMS tools suited for destination marketing organizations. Its absence of direct booking tools and guest interaction modules limits its utility for hotel-specific direct booking strategies.

Edge: ReGuest.

Which Has Better Customer Support: ReGuest or SimpleView?

ReGuest’s support ratings are outstanding, with a 4.84/5 for support and 4.84/5 for onboarding, complemented by a 9.61/5 NPS score and a 98% likelihood to recommend. Reviewers praise its quick, helpful responses and proactive updates, which are vital when integrating complex CRM features into hotel operations.

SimpleView’s customer support data is unavailable, making it difficult to assess its responsiveness or quality. Given its primary focus on destination marketing organizations and limited hotel-specific features, support may not be as tailored to hotel needs.

Edge: ReGuest.

Which Has More Integrations: ReGuest or SimpleView?

ReGuest integrates with 20 verified partners, including key hotel industry solutions like Mews, Vertical Booking, Seekda, and others, facilitating seamless workflows across booking, access, and distribution platforms. These integrations enable your team to connect ReGuest with existing systems, improving efficiency.

SimpleView offers no verified integrations, limiting its ability to connect with other hotel or tourism systems. Its functionality appears more isolated, potentially requiring manual data management and reducing operational efficiency.

Edge: ReGuest.

Which Do Hoteliers Rate Higher: ReGuest or SimpleView?

ReGuest’s recent reviews (13 in the last six months) paint a favorable picture, with a 5/5 overall rating and a 98% likelihood to recommend. Hoteliers appreciate its user-friendliness, customization, and significant revenue impact, especially in luxury and resort segments.

SimpleView has no hotel-specific reviews or recent feedback, making it impossible to gauge user satisfaction within the hotel industry. Its lack of hotel-focused validation suggests it’s less trusted or suited for hotel direct booking needs.

Edge: ReGuest.

How Much Do ReGuest and SimpleView Cost?

ReGuest’s pricing starts at $900/month on a flat rate, with no freemium or trial options available. Its transparent pricing reflects its hotel CRM focus and extensive feature set.

SimpleView does not publicly disclose pricing, which could imply higher or customized costs. Its lack of hotel-specific features and market presence suggests it may not offer competitive or affordable options for hotels seeking direct booking tools.

What Type of Hotel Should Use ReGuest?

Hotels that benefit from ReGuest include:

• Luxury hotels seeking personalized guest communication
• Resorts aiming to maximize revenue through targeted offers
• Boutique hotels wanting to automate and professionalize sales processes
• Hotels that value detailed analytics and data-driven decision-making
• Properties looking for seamless integration with booking engines and access systems

Not ideal if your hotel primarily relies on third-party OTAs or has minimal focus on direct booking strategies. Also, not ideal if your team prefers free or very low-cost solutions, as ReGuest’s pricing reflects its advanced capabilities.

What Type of Hotel Should Use SimpleView?

SimpleView is best suited for:

• Destination marketing organizations managing broad tourism campaigns
• DMOs requiring integrated content and visitor data management
• Agencies focused on creating engaging website content and tracking visitor interactions
• Teams that prioritize marketing automation over direct booking features

Not ideal if your hotel’s main goal is increasing direct reservations or personalizing guest communication. It’s also less suitable if you need hotel-specific integrations, modern booking tools, or recent hotel industry reviews.

ReGuest vs SimpleView: The Bottom Line for Hotels

ReGuest’s core advantage lies in its hotel-centric CRM designed to maximize direct bookings and enhance guest communication. Its extensive features, positive recent reviews, and high customer support ratings make it a compelling choice for hotels that want to grow their direct revenue.

SimpleView’s strengths are rooted in destination marketing and broad CRM capabilities but lack hotel-specific features crucial for direct booking success. Unless your hotel’s primary focus is broad tourism marketing, SimpleView is unlikely to meet your needs efficiently.

For your hotel, if increasing direct bookings, personalizing guest offers, and automating communication are priorities, ReGuest’s proven performance and recent positive feedback make it the smarter, more reliable investment. If your goal is tourism promotion or content management at a destination level, SimpleView might be suitable, but it’s less aligned with hotel direct booking strategies.