ResNexus PMS vs. RMS:
Which Is Right for You?

The Decision

Choosing between ResNexus PMS and RMS boils down to your hotel’s specific operational needs, budget, and growth plans. Both systems aim to improve your efficiency and guest experience, but they approach these goals differently. ResNexus offers a straightforward, user-friendly platform tailored for small to mid-sized properties, while RMS provides a more extensive set of features suitable for larger, multi-property operations. Which aligns better with your hotel’s current and future needs?

ResNexus emphasizes simplicity and customer service, making it easier for your team to learn and adopt quickly. RMS, however, delivers a broader feature set and integrations, supporting complex operations and scalability. Are you ready to dig into the details to find the best fit?

Is ResNexus or RMS Better for Hotels?

ResNexus and RMS are both property management systems designed to streamline operations, but their core focus diverges. ResNexus primarily serves smaller properties like inns, bed & breakfasts, and boutique hotels, focusing on ease of use, contactless check-in, and automated marketing. RMS caters to a broader market, including larger resorts and multi-property groups, with advanced automation, extensive integrations, and in-depth reporting.

While ResNexus’s review count and recent reviews (186 reviews, last 6 months) give it a strong current standing, RMS has a larger user base (293 reviews) and more recent activity, making its data more current. RMS’s higher overall ratings (4.56/5) compared to ResNexus’s 0/5 reflect this. Do you need a simple system or a comprehensive platform to support growth?

ResNexus vs RMS: Which Should Your Hotel Choose?

If your hotel is a small or boutique property prioritizing ease of use, customer support, and quick onboarding, ResNexus is the clear choice. It’s praised for its intuitive interface (4.72/5) and high customer satisfaction (97% likelihood to recommend), especially for inns, B&Bs, and RV parks.

On the other hand, if your hotel operates multiple locations, manages complex bookings, or needs advanced features like integrated CRS, guest CRM, and multi-lingual support, RMS is better suited. RMS’s broad feature set (24 unique features) and extensive integrations are designed for larger or rapidly expanding properties. Which profile describes your hotel’s scale and needs?

Is ResNexus or RMS Easier to Use?

ResNexus boasts a higher ease-of-use rating (4.72/5) than RMS (4.28/5), reflecting its simpler, more intuitive interface. User reviews highlight ResNexus’s straightforward onboarding (4.65/5) and minimal training requirements, emphasizing its suitability for small teams or properties new to PMS.

RMS users also report good usability (4.28/5), but its broader feature set can introduce complexity, especially for smaller staff. RMS’s support team is praised for helpfulness, but its onboarding process isn’t quite as seamless. Edge: ResNexus.

Which Has Better Features: ResNexus or RMS?

RMS outperforms ResNexus significantly in feature depth, with 24 features unique to RMS—like integrated CRS, guest profiles, multi-currency, and group booking engines—compared to ResNexus’s lone exclusive feature, Drag-n-Drop Tapechart. RMS includes tools for guest feedback management, native email marketing, ID scanning, and more, supporting complex bookings and multi-channel operations.

ResNexus’s strengths lie in its simplicity, automation, and contactless check-in, making it ideal for small properties. RMS’s broad feature set and integrations (total 50 shared + unique features) make it the better choice for larger, multi-property hotels. Which feature set aligns with your operational complexity?

Which Has Better Customer Support: ResNexus or RMS?

ResNexus’s customer support garners a 4.86/5 rating, with reviewers frequently praising prompt, knowledgeable service and personalized attention. Many users mention how support staff really understand their small property’s needs, often citing quick response times and friendly service.

RMS’s support, while also rated well (4.48/5), receives praise for helpfulness but occasionally notes delays in response, especially during busy times or with billing issues. RMS benefits from a larger support team and extensive online resources, but ResNexus’s smaller scale seems to foster more personalized service. Edge: ResNexus.

Which Has More Integrations: ResNexus or RMS?

RMS leads substantially here, with 112 verified integrations compared to ResNexus’s 17, including popular partners like Criton, Sage, and Unifocus. Shared integrations include Tripadvisor, Airbnb, Expedia, and Google, providing robust online distribution and management.

ResNexus’s integrations focus more on OTA and marketing partners, with fewer options overall. RMS’s extensive partner network supports complex, multi-channel operations and enterprise integrations, ideal for larger hotels or resorts. Which level of connectivity does your property require?

Which Do Hoteliers Rate Higher: ResNexus or RMS?

ResNexus’s reviews are overwhelmingly positive, with a 97% likelihood to recommend, but the review count and recent reviews are lower. RMS’s recent reviews are more numerous and slightly more favorable, especially from larger properties and chains.

ResNexus’s smaller segment focus (inns and B&Bs) means its ratings reflect those property types. RMS’s broader appeal and more recent feedback from a larger base (20 reviews in last 6 months) give it a slight edge in current hoteliers’ perceptions. Which user base more accurately reflects your property?

How Much Do ResNexus and RMS Cost?

Both products are priced at $800 monthly, with no freemium, free trial, or setup fees. This straightforward comparison makes budget considerations easier, but note that RMS’s larger feature set might justify additional costs for upgrades or add-ons.

Pricing is identical at the base level, so your decision should focus on whether you need RMS’s extensive features or the simplicity of ResNexus. Are you willing to pay for advanced features or prefer a simpler, more affordable solution?

What Type of Hotel Should Use ResNexus?

• Hotels that operate small to mid-sized properties like inns, B&Bs, RV parks, or boutique hotels.
• Teams that prioritize quick onboarding, user-friendly interfaces, and high-touch customer support.
• Properties seeking contactless check-in, automated email marketing, and integrated reservations.
• Hotels that value simplicity over extensive customization or complex workflows.

Not ideal if you require multi-property management, advanced automation, or extensive integrations. If your property is rapidly expanding or needs deep operational customization, ResNexus might fall short.

What Type of Hotel Should Use RMS?

• Hotels managing multiple locations or large resorts with complex booking and operational needs.
• Teams seeking a robust guest CRM, multi-lingual/multi-currency support, and detailed reporting.
• Properties that want extensive integrations with OTAs, channel managers, and payment systems.
• Hotels planning rapid growth, needing scalable solutions, and advanced automation.

Not ideal if your property is small, with simple needs, or prefers a very intuitive, low-maintenance platform. RMS’s feature set might be overwhelming for very small teams or properties seeking minimal tech.

ResNexus vs RMS: The Bottom Line for Hotels

ResNexus and RMS serve different segments of the hospitality industry, with ResNexus excelling in simplicity, customer support, and streamlined operations for smaller properties. RMS offers a wider array of features, integrations, and scalability options suited for larger, more complex hotel groups.

Choose ResNexus if your property is small, values ease-of-use, and needs quick deployment. Opt for RMS if you operate multiple properties, require comprehensive automation, and want a platform that grows with your business.

If you want a straightforward, highly-rated solution with top-tier support, ResNexus is the safer bet. If your hotel’s complexity calls for advanced features and integrations, RMS provides a more complete platform to manage growth and complexity.