The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 122 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
ResNexus shines when it comes to customer support , with exclusive features like Mobile Optimized/Responsive.
ThinkReservations shines in onboarding .
Side-by-side ratings based on 122 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $800/mo | Contact sales |
| Verified Reviews | 119 | 3 |
After analyzing 122 verified reviews, ResNexus users most value its customer support, reservation management and booking engine, website design and integration, while ThinkReservations users highlight . Click any theme to see what reviewers say.
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Customer Support
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Reservation Management and Booking Engine
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Website Design and Integration
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Training and Onboarding
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| Cons | |
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Data Analytics and Reporting
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OTA Integration and Commission Savings
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Housekeeping and Maintenance Management
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How each product ranks among Website Design vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #7 47 reviews | #1 1 reviews |
| Mid-Size (25-74 rooms) ▾ | #10 15 reviews | #7 0 reviews |
| Large (75-199 rooms) | #12 3 reviews | #3 0 reviews |
| X-Large (200+ rooms) | #11 1 reviews | #2 0 reviews |
By Property Type
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| Boutique ▾ | #9 22 reviews | #5 2 reviews |
| Luxury ▾ | #12 12 reviews | #5 0 reviews |
| Branded / Chain ▾ | #9 13 reviews | #3 0 reviews |
| Extended Stay | #11 3 reviews | #5 0 reviews |
By Region
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| North America ▾ | #2 114 reviews | #1 2 reviews |
| Europe | #20 1 reviews | #13 0 reviews |
| Asia Pacific | #20 1 reviews | #8 0 reviews |
| Middle East | — | #10 0 reviews |
Choosing between ResNexus Websites and ThinkWeb Websites hinges on your hotel’s specific needs for website design and management. Both aim to elevate your online presence, but they approach this with different strengths—ResNexus offers a more feature-rich, customizable platform, while ThinkWeb emphasizes ease of use and recent support excellence. Your decision should align with your operational complexity and growth plans.
ResNexus is more established in the industry with a larger review base and recent feedback, making its credibility clearer. ThinkWeb’s recent reviews suggest a high level of current support, but its limited review count makes its long-term reliability harder to assess. Do you prioritize proven scale or recent support quality?
ResNexus and ThinkWeb serve different hotel profiles but overlap in core website design. ResNexus is tailored for properties seeking extensive customization, multi-lingual support, and advanced integrations, making it suitable for hotels with complex needs or larger portfolios. ThinkWeb appeals to smaller or boutique hotels prioritizing ease of use and rapid deployment, especially if cost and simplicity are your main criteria.
ResNexus’s detailed feature set—such as ADA compliance, social media integrations, and a drag-and-drop builder—caters to hotels that want a distinct, scalable online presence. ThinkWeb’s streamlined interface and high ease-of-use ratings (5/5) attract properties that need quick setup with minimal technical effort. If your hotel needs a flexible, feature-packed site, go with ResNexus; if you want fast, straightforward deployment, ThinkWeb might be better. But with only one recent review, ThinkWeb’s support reputation is less established. Do you prefer proven, feature-rich platforms or quick, simple solutions?
If your hotel needs a highly customizable website integrated with extensive booking and marketing features, ResNexus is the clear choice. Its 19 exclusive features, including review widgets, SEO plugins, and storefront functionality, make it ideal for properties looking to optimize their online marketing and guest engagement.
Conversely, if your team prioritizes ease of onboarding, minimal learning curve, and support, ThinkWeb’s 5/5 ratings on ease of use and support make it appealing—especially if you operate a small property or boutique hotel. However, since ThinkWeb has only one recent review, it’s less clear how it performs at scale or over time.
Choose ResNexus if you want a scalable, customizable website that can grow with your property. Opt for ThinkWeb if you value rapid setup and straightforward management, but be aware of the limited historical data on support.
ResNexus boasts a high ease-of-use rating of 4.78/5, with many users praising its intuitive web builder and straightforward content management, especially after onboarding. Its platform allows hotel teams to make text and image edits easily, with a semi-automated process that reduces technical barriers.
ThinkWeb scores a perfect 5/5 on ease of use, supported by recent reviews emphasizing “support for the product and training” that make setup simple and quick. Its interface appears optimized for non-technical users, with a focus on minimal training needed for ongoing management.
Edge: ThinkWeb. While ResNexus is user-friendly, recent reviews suggest ThinkWeb’s interface and onboarding are even more accessible, especially for small teams or less tech-savvy users.
ResNexus offers 19 exclusive features, including ADA compliance, whitelabel options, conversion widgets, social media integrations, a drag-and-drop page builder, SEO plugins, and fully customizable themes. These features support a sophisticated, scalable online presence and marketing automation.
ThinkWeb currently offers no unique features beyond basic website design and hosting. Its strength lies in simplicity and ease of use rather than extensive customization. If advanced features like multi-lingual support or review widgets are critical, ResNexus clearly leads.
Edge: ResNexus. Its rich feature set provides far more tools for customization, marketing, and scalability, suitable for properties that want to grow or differentiate their online presence.
ResNexus’s support scores 4.88/5, with reviews highlighting “responsive, timely, and high-quality customer support.” Users appreciate the availability of phone support and the dedicated “Red Carpet Specialist” who helps troubleshoot and optimize the platform.
ThinkWeb boasts a support rating of 5/5, with recent reviews emphasizing “support for the product and training” that are “amazing” and “supportive.” However, their limited review count (only one recent review) means fewer insights into long-term support consistency.
Edge: ThinkWeb. While ResNexus generally has high support ratings, the more recent and singular positive review for ThinkWeb suggests it currently delivers an exceptional support experience, though less proven over time.
ResNexus supports 17 verified partnerships, including major OTAs, payment processors, and marketing tools like Triptease, Google Analytics, and Lightspeed. Its broad integration ecosystem allows for automation and streamlining across your hotel operations.
ThinkWeb supports 16 verified partners, with shared integrations like Triptease, Tripadvisor, Airbnb, Expedia, and Stripe. It also connects with additional tools such as TrustYou and OpenKey, though it has fewer unique integrations than ResNexus.
Edge: ResNexus. Slightly more partners and a broader range of integrations make ResNexus a more versatile choice for hotels seeking comprehensive system connectivity.
ResNexus’s 109 reviews, mostly older, still give it a solid score of 76.21 on the HT Score, with a 98% likelihood to recommend and a 4.88/5 customer support rating. Hoteliers in the B&B, resort, and independent hotel segments praise its reservation, automation, and website tools.
ThinkWeb has only 1 review, which is recent and highly positive, giving it a perfect support and ease-of-use score. Due to the limited volume, ResNexus’s broader review base makes it the more reliably rated platform overall.
Edge: ResNexus. Its larger, more recent review base provides a clearer picture of consistent performance across hotel types.
ResNexus charges a flat $800 monthly fee with no free tier, implementation fee, or per-room charges, making its cost transparent but significant. ThinkWeb’s pricing is not publicly listed; most likely, it varies based on customization and scope, but with no detailed info, direct comparison isn’t possible.
If budget is a concern, ResNexus’s fixed fee offers predictability. For smaller hotels seeking simplicity, ThinkWeb may offer a lower entry point, but confirm pricing before proceeding.
Not ideal if your hotel is small, needs only a simple web presence, or prefers minimal setup and management.
Not ideal if your hotel requires a highly customizable website, multi-lingual content, or complex marketing features.
ResNexus stands out as the more comprehensive, feature-rich website platform with a proven record of support, integrations, and broad hotel segment coverage. Its 109 reviews and recent positive feedback make it a reliable choice for hotels looking to expand their online capabilities and enhance guest engagement.
ThinkWeb excels in simplicity and support, with recent reviews highlighting exceptional customer care and ease of use. However, its limited review count and lack of detailed feature set suggest it’s better suited for small properties or hotels that want a quick, straightforward web solution without extensive customization.
If your hotel needs a scalable, customizable website integrated with your other systems, ResNexus is the clear pick. If your focus is on easy setup, responsive support, and minimal fuss, ThinkWeb can serve well—just verify support quality over time before making a commitment.
Website Design pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $800/mo | — |
According to HTR's product database, ResNexus Websites and ThinkWeb Websites share 0 features. Here are the key differences — features one has that the other lacks.
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| ADA Compliant | ||
| Conversion Widgets | ||
| Hotel Website Templates | ||
| Review Widgets | ||
| Social Media Integrations | ||
| Whitelabel Capability |
Showing top differences. 7 more features differ between these products.
What hoteliers love
While generally praised for responsive, timely, and high-quality customer support, several reviews highlight room for improvement in real-time support... While generally praised for responsive, timely, and high-quality customer support, several reviews highlight room for improvement in real-time support availability, especially on weekends. Some users experienced high turnover among their support contacts but still found the overall support effective.
Users praise ResNexus for its easy-to-use reservation management system and integrated booking engine. It helps in streamlining bookings, reducing dou... Users praise ResNexus for its easy-to-use reservation management system and integrated booking engine. It helps in streamlining bookings, reducing double bookings, and simplifying the overall reservation process. Many users noted the system's ability to handle different booking platforms, useful for tax reports and automating emails.
ResNexus is noted for its exceptional website design service, which positively impacts direct booking rates and customer engagement. Users appreciate... ResNexus is noted for its exceptional website design service, which positively impacts direct booking rates and customer engagement. Users appreciate the professional look and the cohesive integration with the booking engine, SEO services, and flexibility for self-updates.
Where hoteliers push back
Users frequently commend the extensive and actionable data analytics and reporting tools that aid in business decision-making, tax preparation, and ma... Users frequently commend the extensive and actionable data analytics and reporting tools that aid in business decision-making, tax preparation, and market analysis. Users pointed out challenges in report customization and the need for better integration of some data points.
Many users note substantial savings on OTA commissions thanks to ResNexus's integration. The tool's ability to streamline reservations across various... Many users note substantial savings on OTA commissions thanks to ResNexus's integration. The tool's ability to streamline reservations across various OTA platforms aids in centralizing bookings and reducing operational overhead. Users would appreciate further enhancements to OTA linkage.
Ranks higher for
Unique capabilities
Ranks higher for
Where the ratings diverge most
It depends on your requirements. ResNexus Websites and ThinkWeb Websites share many core Website Design features, but each has unique capabilities. ResNexus Websites offers 17 verified integration partners, while ThinkWeb Websites offers 16. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ThinkWeb Websites leads in ease of use at 5.0/5 vs 4.8/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
ResNexus Websites: No. ThinkWeb Websites: No. Neither product currently offers a free tier. Most Website Design vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ResNexus has an HT Score of 77 and ThinkReservations has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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