Resort Data vs. RMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel’s efficiency and guest experience. Resort Data, founded in 1981 and serving a broad range of accommodations, offers a highly customizable platform tailored to diverse property types. RMS, trusted by over 7,000 properties worldwide and boasting a 4.56/5 rating, focuses on automation, scalability, and intuitive operations. Both aim to streamline your operations, but which truly fits your hotel’s needs?

Is Resort Data or RMS Better for Hotels?

Resort Data and RMS both aim to improve operational workflows and guest management, but their approaches differ significantly. Resort Data specializes in customizable solutions for vacation rentals, resorts, timeshares, and campgrounds, emphasizing flexibility and tailored programming. RMS, on the other hand, provides a feature-rich, scalable platform preferred by hotels and RV parks looking for automation, integrated channel management, and a broad feature set. RMS’s higher overall rating and recent reviews suggest better current performance. Do you prioritize customization or automation?

RMS vs Resort Data: Which Should Your Hotel Choose?

If your hotel needs a platform with extensive automation, integrated reservation channels, and a proven track record in supporting diverse property types, RMS is the clear choice. Its 293 reviews with an overall 4.56/5 rating — and recent improvements — reflect a solution trusted by thousands of properties globally. Conversely, Resort Data is better suited if your property requires a highly tailored management system for niche markets like timeshares, campgrounds, or private clubs, where customization outweighs the need for broad feature depth. For most hoteliers, RMS’s modern, scalable approach makes it the stronger pick.

Is Resort Data or RMS Easier to Use?

RMS scores a 4.28/5 for ease of use, supported by positive reviews about its user-friendly booking chart and straightforward interface. Users highlight the platform’s quick onboarding and helpful customer support, with many praising how easy it is to manage reservations, reports, and guest profiles. Resort Data, with a 0/5 usability rating, shows no recent reviews or feedback on user experience, indicating a lack of current data or user satisfaction insights. Edge: RMS.

Which Has Better Features: Resort Data or RMS?

RMS offers 74 features, including integrated CRS, online support, payment processing, booking engine, revenue management, guest CRM, group booking, point-of-sale, and multilingual capabilities. These features are designed to support modern, automated hotel operations and revenue growth. Resort Data provides custom programming and specialized solutions but lacks the extensive feature set and automation tools RMS offers. The depth and variety of RMS’s features give it a decisive edge in supporting daily hotel management.

Which Has Better Customer Support: Resort Data or RMS?

RMS’s customer support is rated 4.48/5, with recent reviews praising its prompt, helpful assistance. Users specifically mention fast responses from knowledgeable staff like Makiko and Tara, making support a key strength. Resort Data’s support rating is unavailable, and no recent reviews are provided, making it difficult to assess. Given RMS’s high review count and positive feedback, it’s clear that RMS’s support is more reliable and accessible. Edge: RMS.

Which Has More Integrations: Resort Data or RMS?

RMS boasts 112 verified partners, including popular integrations like Criton, Sage, STR, HiJiffy, and a broad selection of OTAs and payment systems. Resort Data’s single verified partner, Whistle, limits its flexibility and scalability. RMS’s extensive network supports seamless operation across channels, payment, marketing, and reporting. For a hotel that relies on multiple integrations, RMS’s broader partner ecosystem offers a significant advantage. Edge: RMS.

Which Do Hoteliers Rate Higher: Resort Data or RMS?

Since Resort Data has no recent reviews, RMS’s 293 reviews with a 4.56/5 score strongly suggest higher satisfaction. RMS’s user base includes a variety of property types, from boutique hotels to RV parks, with many praising its automation and scalability. Resort Data’s lack of recent feedback makes it difficult to gauge current satisfaction but indicates less confidence in its platform. For hoteliers seeking proven, highly-rated software, RMS is the clear favorite.

How Much Do Resort Data and RMS Cost?

Resort Data does not publicly list pricing, likely offering custom quotes based on property size and needs. RMS charges a flat $800 monthly fee, with no implementation or setup costs, making its pricing transparent and predictable. For hotels considering ongoing costs, RMS provides clarity, whereas Resort Data likely requires direct negotiation.

What Type of Hotel Should Use Resort Data?

• Hotels that require highly customized management solutions tailored for specific accommodation types such as timeshares, campgrounds, or private clubs.
• Teams that operate niche properties with unique operational workflows that standard PMS platforms cannot easily support.
• Properties needing flexible programming to adapt to various marketplace demands.
• Hotels with complex billing or reporting requirements that can benefit from custom integrations.
• Not ideal if you prefer a ready-to-go, feature-rich platform with extensive automation and broad third-party integrations.
• Not ideal if your hotel values quick onboarding, proven scalability, and high user satisfaction ratings.

What Type of Hotel Should Use RMS?

• Hotels and resorts seeking a scalable system with advanced automation features to streamline daily operations.
• Properties that rely heavily on online distribution channels and need integrated channel management.
• Hotels looking for a user-friendly, modern platform with a broad range of features like guest CRM, revenue management, and real-time reporting.
• RV parks and boutique hotels that benefit from RMS’s flexible, multi-property support and extensive integration options.
• Not ideal if your property operates within a very niche market that requires deep customization not readily supported by RMS.
• Not ideal if you prefer a platform with minimal features or one that’s tailored specifically for timeshare or campground management.

RMS vs Resort Data: The Bottom Line for Hotels

The core difference lies in their market focus: Resort Data emphasizes customization for niche markets, while RMS provides an all-encompassing, scalable platform suited for a broad range of hotel operations. RMS’s higher recent review count and ratings demonstrate its current dominance in user satisfaction, especially in the hotel sector. Resort Data remains a strong option for specialized properties needing tailored solutions but lacks the recent positive feedback and extensive integrations RMS offers.

If your hotel prioritizes automation, broad feature support, and proven scalability, go with RMS. It is the more modern, well-reviewed platform better suited for hotels aiming for growth and operational efficiency.

Choose Resort Data if your property requires highly customized workflows and caters to specialized accommodation types. Its flexibility suits niche markets but may lack the ease of use and extensive features that RMS provides for mainstream hotels.

For most hotels today, RMS’s combination of recent reviews, ease of use, and feature depth makes it the recommended choice. Resort Data could be advantageous if your property’s operational needs are highly specific and custom programming is essential.