ResortPass vs. Revinate (Upsell):
Which Is Right for You?

The Decision

Choosing the right upselling software can significantly impact your hotel's revenue and guest experience. Both ResortPass and Revinate aim to boost profitability through different approaches: ResortPass focuses on monetizing amenities via day passes, while Revinate emphasizes personalized upselling and guest engagement. Their core functionalities diverge—ResortPass enhances amenity access, and Revinate drives targeted upselling campaigns. Which of these solutions will truly meet your hotel's specific needs?

Is ResortPass or Revinate Better for Hotels?

ResortPass and Revinate serve distinct purposes, with ResortPass mainly offering a platform for selling day passes to hotel amenities, making it ideal for properties wanting to monetize underused facilities. Revinate, however, excels in creating targeted upsell campaigns through email marketing, focusing on room upgrades and amenities to increase revenue per guest. Given their different focus areas, your choice depends on whether your team needs to generate ancillary income or maximize revenue through guest personalization.

ResortPass boasts over 900 partner resorts worldwide and primarily targets hotels and resorts eager to convert idle amenities into revenue streams, especially in leisure-heavy markets. Revinate, with 34 recent reviews, caters more to hotels seeking data-driven upselling, with a strong presence in North America and Europe, particularly among boutique and branded hotels. Are you looking to leverage amenities or enhance guest revenue through personalized marketing?

Revinate vs ResortPass: Which Should Your Hotel Choose?

If your hotel needs a platform to increase revenue through automated, targeted guest communication—especially via email—Revinate is the better pick. Its suite of 35 features, including segmentation, analytics, and multi-channel delivery, makes it suitable for hotels aiming for precise, data-backed upselling.

On the other hand, if your goal is to monetize hotel amenities like pools, spas, or day passes to locals and visitors, ResortPass is the clear choice. Its focus on amenity access makes it ideal for hotels looking to attract new customer segments without relying solely on overnight stays.

For hotels that value robust guest engagement tools, detailed analytics, and extensive PMS integrations, Revinate is the superior option. Conversely, if your hotel wants to unlock revenue from underutilized amenities and attract day visitors, ResortPass will fulfill those needs better.

Is ResortPass or Revinate Easier to Use?

Revinate scores a 4.63 out of 5 for ease of use, supported by an intuitive interface, well-rated onboarding, and positive reviews emphasizing its straightforward setup. Users appreciate how quickly they can start creating targeted campaigns, with many mentioning that staff adoption was smooth.

ResortPass, however, has not provided a specific ease-of-use rating, and its reviews are largely silent on usability issues. Given its niche focus on amenity access rather than complex engagement tools, it’s likely simpler for its specific purpose but lacks the depth of usability features found in Revinate.

Edge: Revinate.

Which Has Better Features: ResortPass or Revinate?

Revinate offers 35 unique features, including social review tracking, on-site and pre-arrival surveys, sentiment analysis, real-time alerts, A/B testing, segmentation, multi-channel delivery, guest profiles, and an open API. These tools support comprehensive guest engagement and revenue optimization strategies.

ResortPass, with no exclusive features listed, focuses solely on amenity access and booking management, lacking the broader marketing automation or guest feedback capabilities. Its feature set is straightforward but limited compared to Revinate's extensive suite.

Edge: Revinate.

Which Has Better Customer Support: ResortPass or Revinate?

Revinate's support ratings are high, at 4.46 out of 5, with reviews citing quick, professional help when issues arise. Its onboarding rating of 4.42 indicates a smooth implementation process, and many users appreciate ongoing support.

ResortPass's support information is unavailable, and its reviews lack specific feedback on customer service. Given the comprehensive support infrastructure of Revinate and recent high ratings, it clearly outperforms ResortPass in support quality.

Edge: Revinate.

Which Has More Integrations: ResortPass or Revinate?

Revinate boasts 98 verified integrations, including major PMS and marketing platforms like Incite Response, Orange Hotel Marketing, and RoomRaccoon. This extensive network allows seamless data exchange and campaign management across various systems.

ResortPass offers no verified integrations, limiting its ability to connect with other hotel management or marketing tools. If integration flexibility is critical for your operations, Revinate holds a significant advantage.

Edge: Revinate.

Which Do Hoteliers Rate Higher: ResortPass or Revinate?

Revinate, with a 4.6/5 overall rating based on 34 recent reviews, enjoys high satisfaction levels across hotel segments, especially boutique, branded, and resort hotels. Hotels praise its ease of use, detailed analytics, and revenue impact.

ResortPass’s ratings are unavailable, with no reviews in recent months, making it impossible to gauge user satisfaction. Given the recent review count and high ratings for Revinate, it’s the more trusted choice among hoteliers.

Edge: Revinate.

How Much Do ResortPass and Revinate Cost?

Both products do not publicly list pricing details, indicating customized quotes may be necessary. However, Revinate’s ROI-focused features suggest a higher investment, justified by its extensive functionalities and support.

ResortPass’s pricing, based on its amenity booking model, likely includes partnerships and transaction fees, but specific costs are not publicly available. Expect Revinate to be a premium solution aligned with its feature set.

What Type of Hotel Should Use ResortPass?

• Hotels that want to monetize underused amenities like pools, spas, or beaches.
• Resorts aiming to attract local day visitors and increase amenity revenue.
• Hotels seeking to diversify revenue streams beyond room nights.
• Properties in leisure destinations with ample amenities.
• Teams wanting a simple platform for amenity access management.

Not ideal if your hotel aims for sophisticated guest segmentation, personalized marketing, or detailed analytics—Revinate is better suited for those needs.

What Type of Hotel Should Use Revinate?

• Hotels seeking targeted, automated email campaigns to upsell rooms or amenities.
• Properties that want detailed analytics and reporting on marketing ROI.
• Hotels with PMS systems that support extensive integrations.
• Boutique, branded, or resort hotels focused on maximizing revenue from guest data.
• Teams looking for an all-in-one CRM, feedback, and marketing automation tool.

Not ideal if your primary goal is to monetize amenities or attract local day visitors—ResortPass will serve those purposes better.

The Bottom Line for Hotels

Revinate’s core strength lies in its comprehensive guest engagement suite, offering advanced marketing automation, analytics, and integrations. It’s best suited for hotels looking to boost revenue through personalized, data-driven campaigns.

ResortPass excels at turning underused amenities into revenue streams, making it ideal for resorts or hotels in leisure-heavy markets wanting to attract local day visitors.

Choose Revinate if your team prioritizes targeted upselling, guest insights, and marketing integration. Opt for ResortPass if your main goal is to monetize amenities and attract new customer segments without complex marketing needs.

In conclusion, for most hoteliers evaluating these two, Revinate's recent reviews and extensive feature set make it the stronger choice for revenue growth through guest engagement. ResortPass offers a niche solution that is valuable if amenity monetization is your top priority.