Shiji Reviewpro Reputation vs. TrustYou Customer Experience Platform (CXP):
Which Is Right for You?

The Decision

Choosing the right reputation management platform for your hotel hinges on your specific needs and priorities. Both Shiji Reviewpro Reputation and TrustYou CXP aim to streamline guest feedback, enhance online reputation, and drive revenue, but they diverge significantly in scale, features, and user reception. Your decision should focus on which platform aligns better with your hotel’s size, geographic reach, and feature expectations.

Reviewpro by Shiji Group offers a hospitality-centric solution with extensive integrations and a long-standing presence in the industry, but its reviews are sparse and outdated. TrustYou, with a much larger and more recent review base, provides more current insights and a more intuitive user experience. Which platform will serve your hotel better based on these differences?

Is Shiji Reviewpro Reputation or TrustYou CXP Better for Hotels?

Both platforms aim to centralize guest feedback and improve reputation scores. Reviewpro emphasizes aggregating reviews from over 140 sites, providing detailed sentiment analysis and benchmarking tools. TrustYou consolidates reviews from multiple channels into a unified dashboard, with a strong focus on AI-powered insights and benchmarking.

However, Reviewpro’s limited recent review activity—zero reviews in the last six months—raises questions about ongoing support and relevance. Conversely, TrustYou boasts over 425 reviews, with 114 in the last six months, offering a more current and reliable view of user satisfaction. Given the recency and volume of reviews, TrustYou’s data is more trustworthy for decision-making now.

TrustYou vs Shiji Reviewpro: Which Should Your Hotel Choose?

If your hotel operates across multiple regions or targets a broad segment, TrustYou’s extensive global presence and 77 country coverage make it a clear choice. Its higher overall rating (4.35/5 vs 3.83/5) and recent reviews suggest more active user engagement.

Meanwhile, if your hotel is a boutique or in a niche segment seeking deep integration with other systems and a suite of additional features like Facebook Messenger and SMS messaging, Reviewpro’s 26 shared plus 17 unique features could be advantageous. For most hoteliers prioritizing current data and user satisfaction, TrustYou’s larger review base and recent activity make it the safer pick.

Is TrustYou or Shiji Reviewpro Easier to Use?

TrustYou’s platform scores a 4.6/5 for ease of use, with users praising its intuitive dashboard, quick review responses, and simple navigation. The onboarding appears smooth, with many users noting quick setup times and fast adoption within teams.

In comparison, Reviewpro’s usability is rated slightly lower at 4.15/5, with some users citing a steeper learning curve and less responsive support. Many review comments mention delays in implementing improvements and navigation issues, which can slow down daily operations.

Edge: TrustYou.

Which Has Better Features: Shiji Reviewpro or TrustYou?

Reviewpro offers 26 shared features plus 17 unique ones, including Mobile Friendly interfaces, Guest History, Photo Sharing, Facebook Messenger, Chatbot Booking, and Open API integrations. It’s well-equipped for comprehensive reputation management, especially for larger properties or those needing multi-channel engagement.

TrustYou, on the other hand, provides 26 shared features but only 3 unique ones: Reporting Dashboard, Multi-property Management, and Case Management. While its AI-powered SentimentAI and ResponseAI are notable, its feature set is less extensive, focusing more on core review aggregation and benchmarking.

Edge: Shiji Reviewpro, given its broader feature suite.

Which Has Better Customer Support: Shiji Reviewpro or TrustYou?

TrustYou’s support scores an impressive 4.45/5, with users highlighting quick responses, proactive assistance, and effective onboarding. Many reviews praise its responsiveness and dedicated customer success teams.

Reviewpro’s customer support lags behind at 3.69/5, with some users citing delays, difficulty reaching support, and inconsistent service quality. The mixed feedback indicates that TrustYou provides a more reliable and satisfying support experience.

Edge: TrustYou.

Which Has More Integrations: Shiji Reviewpro or TrustYou?

Shiji Reviewpro integrates with 64 verified partners, including popular platforms like SiteMinder, Revinate, and Cloudbeds, with 10 shared integrations. Its open API allows for extensive customization and connection to various third-party tools.

TrustYou supports 59 verified integrations, including key partners like SiteMinder, Cendyn, and Stayntouch, with a similar number of shared integrations. While slightly fewer integrations, TrustYou’s partnerships are well-established, and its platform remains flexible.

Edge: Shiji Reviewpro, due to its larger partner network.

Which Do Hoteliers Rate Higher: Shiji Reviewpro or TrustYou?

TrustYou’s overall rating of 4.35/5 is significantly higher than Reviewpro’s 3.83/5, reflecting greater user satisfaction. Recent reviews in the last six months overwhelmingly favor TrustYou, with a 92% likelihood to recommend and a higher NPS score of 9.08/10.

Reviewpro’s ratings are based on only 40 reviews, with no recent feedback, making its ratings less reliable. Hoteliers in various segments, especially larger and multi-property operators, tend to praise TrustYou’s ease of use and support.

Edge: TrustYou.

How Much Do Shiji Reviewpro and TrustYou Cost?

Reviewpro is priced at $900 per month, with no free trial or freemium options, reflecting a premium position. This cost may be justified by its extensive feature set but could be a barrier for smaller hotels.

TrustYou charges just $100 per month, with no trial or additional fees, making it a more affordable, scalable option for hotels of all sizes. Its lower price point combined with recent reviews and high satisfaction makes it attractive for many hoteliers.

Edge: TrustYou.

What Type of Hotel Should Use Shiji Reviewpro?

Hotels that benefit most from Reviewpro include:

• Large or multi-property brands needing extensive integrations.
• Hotels that require detailed benchmarking and competitor analysis.
• Properties looking for advanced features like Facebook Messenger, chatbots, and SMS messaging.
• Hotels with dedicated revenue or reputation teams managing complex feedback.

Not ideal if your hotel is small, budget-focused, or seeking rapid implementation with minimal complexity.

Not ideal if your hotel needs quick setup, lower pricing, or a more modern, intuitive interface.

What Type of Hotel Should Use TrustYou?

TrustYou suits:

• Small to medium-sized hotels looking for straightforward reputation management.
• Hotels wanting recent, active reviews for accurate insights.
• Properties seeking AI-powered sentiment analysis and benchmarking.
• Multi-property portfolios needing centralized review aggregation.

Not ideal if your hotel needs deep customization, extensive third-party integrations, or complex automation features.

Not ideal if your hotel operates in a niche segment that requires highly specialized tools or customized workflows.

TrustYou vs Shiji Reviewpro: The Bottom Line for Hotels

The core difference is the recency and volume of user reviews. TrustYou’s significantly larger and more recent review base makes it the more reliable choice for current reputation insights.

If your hotel values a user-friendly platform with active support, rapid response times, and robust AI features, TrustYou is the better option. Its affordability and presence in over 77 countries make it suitable for hotels seeking scalable, ongoing reputation management.

Reviewpro, with its extensive feature list and integrations, is more suited for larger, complex properties that need detailed benchmarking and multi-channel engagement. However, its limited recent activity and support concerns could hinder its effectiveness for hotels seeking current, actionable feedback.

If you want a modern, reliable reputation tool backed by recent data, go with TrustYou. For comprehensive, integration-heavy solutions and detailed benchmarking, Reviewpro remains a viable choice—though its future activity should be considered.