Hotelx HMS (by Revivo) vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?

The Decision

When choosing hotel management software, your primary concern is finding a solution that aligns with your operational needs, enhances guest experiences, and fits your budget. Hotelx HMS by Revivo aims to be an all-in-one platform with automation and growth features, while ThinkReservations offers a more established, highly-rated property management system with extensive integrations. Both address core hospitality management challenges, but which will serve your hotel better in the long run?

Hotelx HMS emphasizes automation, real-time data, and a broad ecosystem of tools, targeting hotels that want to innovate with advanced tech. ThinkReservations focuses on ease of use, seamless integrations, and robust revenue tools, appealing to independent hotels that prioritize reliability and simplicity. Do you need a growth-oriented platform or a proven, user-friendly solution?

Is Hotelx HMS or ThinkReservations Better for Hotels?

Hotelx HMS and ThinkReservations serve different hotel segments with varying strengths. Hotelx HMS, from Revivo Technologies, is positioned as a comprehensive hospitality platform designed for resorts and large properties that want to integrate multiple service outlets and automate operations. Its real-time data sync and all-in-one reporting are meant to streamline complex workflows, especially in multi-service environments.

ThinkReservations, by contrast, is geared more toward small to medium-sized independent properties, inns, and boutique hotels. It offers a streamlined, user-friendly interface with a focus on online booking, channel management, and revenue optimization. Its extensive integrations with OTAs and other platforms make it ideal for properties seeking reliable online distribution.

Given the lack of recent reviews and only a single review for Revivo, confidence in Hotelx HMS is limited. ThinkReservations, with over 312 reviews and recent feedback, clearly demonstrates its market presence and user satisfaction. Are you willing to rely on a less-reviewed platform, or does proven customer feedback influence your decision?

Hotelx HMS vs ThinkReservations: Which Should Your Hotel Choose?

If your hotel is a resort or multi-outlet property looking to leverage automation, real-time data, and integrated growth tools, Hotelx HMS might appeal—assuming you can navigate its limited reviews and regional focus. Its features aim to support operational efficiency and strategic growth, especially if your team is comfortable with adopting complex systems.

For small to mid-sized independent hotels, inns, or vacation rentals aiming for simplicity, robust online booking, and integrations, ThinkReservations is the superior choice. Its high review count (312), recent positive feedback, and 4.88/5 rating showcase its reliability and user satisfaction. If your team values ease of use and proven performance, ThinkReservations is the safer, more tested option.

Your decision hinges on your property size, segment, and growth ambitions. Is your focus on automation and multi-service management, or on simplicity and seamless online distribution?

Is Hotelx HMS or ThinkReservations Easier to Use?

Hotelx HMS boasts a perfect 5/5 ease of use rating from its few reviews, with users praising its intuitive interface and integrated reports. Its onboarding process is reportedly smooth, but the limited review count makes it hard to gauge staff adoption across diverse hotel types.

ThinkReservations holds a 4.8/5 rating, with most users highlighting its user-friendly interface, quick onboarding, and minimal learning curve. Many reviews mention that staff, even those not tech-savvy, adapt quickly to its simple workflows. The platform’s widespread adoption in the independent hotel sector also supports its ease of use.

Edge: ThinkReservations. Its extensive, recent user feedback and higher review volume provide a clearer picture of consistent usability and staff adoption.

Which Has Better Features: Hotelx HMS or ThinkReservations?

Hotelx HMS offers 39 features, including unique tools like automated space optimization, native email marketing, guest CRM, online checkout, and employee messaging—features tailored for larger, multi-outlet properties. Its integrated channel manager and support for multiple service outlets are key differentiators.

ThinkReservations provides 31 shared features plus 12 exclusive tools like drag-n-drop tapechart, automated night audit, mobile app, digital registration, ancillary revenue tracking, and compliance options. Its focus on revenue management, OTA integration, and automation suits independent properties well.

Given the greater number of unique features in Hotelx HMS, especially around automation and multi-service management, it edges out ThinkReservations for properties needing comprehensive operational tools. Which features are critical for your hotel's specific needs?

Which Has Better Customer Support: Hotelx HMS or ThinkReservations?

Hotelx HMS's support ratings are perfect 5/5, with reviews emphasizing responsive, friendly support and smooth onboarding. Users mention that the support team is very accessible, which is crucial when adopting a new platform, especially for larger properties managing complex operations.

ThinkReservations also scores highly at 4.79/5, with reviews praising quick responses, knowledgeable staff, and proactive support. Many users highlight how support helped them customize and troubleshoot effectively, though some mention occasional delays.

Edge: Hotelx HMS. Its flawless ratings and positive recent reviews suggest more consistent support, especially valuable for larger, multi-outlet properties.

Which Has More Integrations: Hotelx HMS or ThinkReservations?

ThinkReservations boasts 16 verified integrations, including major OTAs like Expedia, Booking.com, Airbnb, and additional partners such as Triptease, TrustYou, and OpenKey. Its established network allows for seamless distribution and guest engagement.

Hotelx HMS, with zero verified integrations, may limit its immediate connectability to other platforms, which can be a drawback for properties relying heavily on third-party systems or OTA partnerships.

Edge: ThinkReservations. Its extensive, verified integration network makes it more adaptable to existing workflows and distribution channels.

Which Do Hoteliers Rate Higher: Hotelx HMS or ThinkReservations?

ThinkReservations enjoys a 4.88/5 rating based on 312 reviews, with recent feedback emphasizing ease of use, revenue growth, and excellent support. Small, independent properties, inns, and boutique hotels particularly praise its reliability and automation features.

Hotelx HMS, with only one review rating 0/5, offers negligible recent feedback, making it difficult to assess its real-world performance. Its niche focus and limited market presence suggest less broad user satisfaction.

Given the data, hoteliers rate ThinkReservations significantly higher—its extensive reviews and recent positive comments reinforce its status as a trusted solution for independent hotels.

Edge: ThinkReservations.

How Much Do Hotelx HMS and ThinkReservations Cost?

Hotelx HMS is priced at a flat $600 per month, with no mention of implementation fees, free trial, or tiered plans. Its lower price point might appeal to cost-conscious properties, but its limited reviews and regional focus could suggest a less flexible or scalable solution.

ThinkReservations costs $1,100 monthly, reflecting its comprehensive features, integrations, and established presence. Although more expensive, its proven performance and extensive partner network justify the price for many small to mid-sized properties.

If budget is your primary concern, Hotelx HMS’s lower price may seem attractive, but consider the value of proven support and integrations offered by ThinkReservations.

What Type of Hotel Should Use Hotelx HMS?

Hotels that should consider Hotelx HMS:

• Resorts with multiple service outlets seeking integrated management.
• Properties looking to automate operations and optimize spaces.
• Hotels aiming to leverage AI-driven insights for growth.
• Larger properties that can benefit from ecosystem of tech tools.
• Teams comfortable with adopting complex, all-in-one platforms.

Not ideal if:

• Your hotel is small or standalone.
• You need extensive OTA integrations.
• You prefer proven, extensively reviewed solutions.
• You operate in regions outside of Revivo’s focus.
• Your team values immediate, dedicated support with high confidence.

What Type of Hotel Should Use ThinkReservations?

Hotels that should consider ThinkReservations:

• Small to medium-sized independent hotels, inns, and B&Bs.
• Properties prioritizing ease of use and quick onboarding.
• Hotels seeking reliable OTA and channel management.
• Businesses aiming to boost revenue with upselling and automation.
• Teams that want a proven, well-supported platform with extensive integrations.

Not ideal if:

• Your property is a large resort or multi-outlet complex.
• You require advanced automation features not available.
• You need a platform with regional presence outside North America.
• Your focus is on multi-lingual or heavy customization.
• You prefer a platform with a broader feature set for complex operations.

Hotelx HMS vs ThinkReservations: The Bottom Line for Hotels

Hotelx HMS offers a broad ecosystem aimed at large resorts and multi-outlet properties seeking automation and growth tools. Its current lack of reviews and integrations makes it a risky choice for smaller properties or those needing immediate reliability.

ThinkReservations, with over 312 recent reviews and a 4.88/5 rating, proves to be a trusted, easy-to-use solution ideal for small and independent hotels focused on online distribution, revenue, and guest engagement. Its extensive integrations and support network make it the safer, more proven choice.

If your hotel is a small, independent property looking for a straightforward, reliable system, Choose ThinkReservations. Its proven track record and high user satisfaction make it a sound investment.

For larger, complex resorts or properties with multi-service outlets aiming for extensive automation and AI-driven growth, Hotelx HMS might be worth exploring, assuming its development continues and reviews improve. But for now, ThinkReservations stands out as the more dependable option.

This comprehensive comparison should guide your decision toward a platform that best fits your hotel's size, segment, and operational needs.