ReGuest vs. RevRaise (by AZDS):
Which Is Right for You?

The Decision

Choosing between ReGuest by Reguest and RevRaise by AZDS hinges on your hotel’s specific needs in direct booking and guest communication. Both products aim to increase conversions and streamline your booking process, but they serve different core functions. ReGuest focuses on enhancing guest interactions and upselling through a sophisticated CRM, while RevRaise improves your existing booking engine’s performance and user experience. Which solution aligns better with your hotel’s strategic priorities?

ReGuest offers an all-in-one CRM that personalizes communication, automates sales, and strengthens guest relationships. RevRaise, on the other hand, is a platform that optimizes your current SynXis booking engine to boost conversion rates and revenue. Are you looking to deepen guest engagement or improve your booking process efficiency?

Is ReGuest or RevRaise Better for Hotels?

ReGuest is designed for hotels seeking to actively manage and personalize guest communications, with features like automated messaging, real-time chat, and personalized offers. Its core strength lies in elevating your sales cycle to maximize revenue from each guest through targeted marketing and upselling.

RevRaise is tailored for hotels that already operate with a SynXis CRS and want to upgrade the booking experience without changing their underlying reservation system. Its focus is on simplifying the booking steps, merchandising, and analytics to increase conversion rates by at least 25%.

Where do your hotel’s priorities lie? Do you want to transform guest interactions and sales opportunities or focus on optimizing your existing booking engine? The answer will guide your choice.

ReGuest vs RevRaise: Which Should Your Hotel Choose?

If your hotel needs a comprehensive guest relationship management tool that enhances direct communication, automates personalized offers, and drives incremental sales, go with ReGuest. Its extensive review base (44 reviews, mostly recent) and high NPS score of 9.61/10 demonstrate strong customer satisfaction and ongoing support.

If your goal is to improve your current booking process with a focus on increasing conversions and merchandising within SynXis, RevRaise is the better fit. It’s ideal for hotels that want a straightforward, technical upgrade rather than a full CRM overhaul, especially given its ability to increase conversions by at least 25%.

For hotels prioritizing guest engagement and revenue from personalized communication, ReGuest wins. For those wanting to maximize existing booking engine performance, RevRaise is preferable.

Is ReGuest or RevRaise Easier to Use?

ReGuest’s user interface is rated 4.8/5, with an onboarding score of 4.84/5, reflecting its intuitive design and straightforward setup. Users praise its ease of use, noting that anyone on your team can quickly learn how to create personalized offers and manage communications.

RevRaise’s interface details are not provided, but since it integrates directly with SynXis and focuses on optimizing an existing system, its complexity depends on your current setup. Typically, such tools require less training if your team is familiar with SynXis, but may involve some technical onboarding.

Edge: ReGuest.

Which Has Better Features: ReGuest or RevRaise?

ReGuest offers 6 exclusive features, including Live Chat, Messaging Analytics, Custom Segment Messaging, an Analytics Dashboard, Booking Engine Data Sync, and Form Autofill. These focus on personalized communication, real-time engagement, and sales tracking.

RevRaise boasts 20 features, such as mobile responsiveness, A/B testing, pooled inventory, multi-currency, loyalty program integration, and advanced merchandising options. These features help optimize your booking process and revenue strategies but are less focused on direct guest messaging.

Edge: RevRaise.

Which Has Better Customer Support: ReGuest or RevRaise?

ReGuest’s support is highly rated, with a 4.84/5 score, and reviewers often commend their quick, helpful responses. The support team actively assists with onboarding, troubleshooting, and updates, contributing to high user satisfaction.

RevRaise’s support ratings are not available, but given its technical focus on SynXis integration, effective support likely depends on your existing vendor relationship and technical expertise. Hotel managers generally prefer proactive, responsive support for CRM tools, which ReGuest clearly provides.

Edge: ReGuest.

Which Has More Integrations: ReGuest or RevRaise?

ReGuest integrates with 20 verified partners, including key platforms like Mews, Seekda, Simple Booking, and Vertical Booking. Its broad integration ecosystem allows for seamless data flow across multiple hotel operational systems.

RevRaise has 6 verified partners, including The Hotels Network, Revinate, Navis, and Duetto. While fewer in number, these integrations focus on revenue management, reputation, and online marketing.

Edge: ReGuest.

Which Do Hoteliers Rate Higher: ReGuest or RevRaise?

ReGuest has a strong review count of 44, with recent feedback emphasizing its ease of use, support, and revenue impact. Hotels across various segments like resorts (26%) and boutique hotels (6%) rate it an average of 5/5, with a 98% likelihood to recommend.

RevRaise’s reviews are unavailable, but given its niche role and focus on technical optimization, it likely garners positive responses from revenue managers and tech-savvy operators. Still, the more recent and detailed reviews clearly favor ReGuest.

Edge: ReGuest.

How Much Do ReGuest and RevRaise Cost?

ReGuest costs $900 per month with no additional implementation or setup fees. Its straightforward monthly fee provides predictable budgeting for your direct booking strategy.

Pricing for RevRaise isn’t specified, but as a customization of SynXis, its costs are typically embedded within your existing CRS or through a bespoke quote depending on your needs. Generally, expect to pay for the additional development and setup.

What Type of Hotel Should Use ReGuest?

• Hotels that want to actively manage guest relationships through personalized communication.
• Properties aiming to boost direct bookings with targeted offers and automated messaging.
• Hotels with a focus on upselling additional services and amenities.
• Teams that value real-time chat and analytics for continuous improvement.
• Hotels looking to enhance guest satisfaction via professional and engaging interactions.

Not ideal if:

• Your hotel relies heavily on a pre-existing, highly customized booking engine.
• You prefer a purely technical solution without a focus on guest communication.
• Your team lacks the capacity or interest in managing a CRM.

What Type of Hotel Should Use RevRaise?

• Hotels that already operate with SynXis CRS and want to improve conversion rates.
• Properties seeking to streamline their booking process into fewer steps.
• Hotels aiming to increase ancillary revenue through better merchandising.
• Revenue managers focused on analytics and dynamic rate management.
• Hotels that prefer a technical upgrade rather than a full CRM.

Not ideal if:

• You need a dedicated guest communication or CRM platform.
• Your hotel doesn’t use SynXis or similar CRS systems.
• You require extensive features beyond booking optimization.

ReGuest vs RevRaise: The Bottom Line for Hotels

ReGuest is a comprehensive CRM that enhances guest communication, automates personalized offers, and drives incremental revenue through targeted engagement. Its high user ratings, recent positive reviews, and extensive integrations make it a clear leader for hotels seeking active guest relationship management.

RevRaise is a specialized tool that upgrades your existing SynXis booking engine to increase conversion rates and merchandising. It’s ideal if your hotel already relies on SynXis and wants a technical boost to improve booking performance.

For hotels prioritizing direct guest engagement and sales, ReGuest provides a proven, well-reviewed solution with ongoing support. If your focus is on technical optimization of your booking process with minimal disruption, RevRaise is the appropriate choice.