RMS vs. SoftTec Cloud Hotelsoftware:
Which Is Right for You?

The Decision

Choosing between RMS by RMS and SoftTec Cloud Hotelsoftware hinges on your hotel’s unique needs, scale, and operational preferences. RMS is an established platform with a broad feature set, extensive integrations, and a global presence, while SoftTec offers a highly intuitive, flexible, all-in-one system with a focus on digitalizing the guest journey. Both products aim to streamline hotel management, but their core strengths diverge significantly.

If your hotel prioritizes robust channel management, advanced revenue tools, and a proven track record across diverse property types and regions, RMS presents a compelling choice. Conversely, if your team seeks a user-friendly, customizable solution that emphasizes digital guest experiences and seamless internal workflows, SoftTec may be more suitable. Which features matter most to your team?

Is RMS by RMS or SoftTec Cloud Hotelsoftware Better for Hotels?

RMS and SoftTec both address fundamental hotel management needs—reservations, guest communication, and operations—but they do so from different angles. RMS is designed as a comprehensive, scalable platform trusted by over 7,000 properties worldwide, offering extensive features like a channel manager, revenue management, integrated CRS, and guest CRM. Its broad feature set caters to larger, multi-property hotel groups needing detailed control and automation.

SoftTec, with just 10 reviews, is a newer player predominantly active in Europe, focusing on an all-in-one, flexible platform that emphasizes ease of use and digital guest engagement. Its strengths lie in its modern design, intuitive workflow, and customizable modules, making it ideal for smaller or mid-sized hotels that prioritize internal efficiency and guest experience over complex revenue management.

Overall, RMS’s extensive capabilities and global presence make it more suitable for properties seeking comprehensive tools and integrations, especially if managing multiple properties or channels. SoftTec appeals more to hotels wanting a straightforward, adaptable system with a focus on digitization and internal processes.

Edge: RMS by RMS

RMS by RMS vs SoftTec Cloud Hotelsoftware: Which Should Your Hotel Choose?

If your hotel needs a mature, multi-functional platform capable of handling complex operations across multiple locations, RMS is the clear choice. It excels in channel management, revenue optimization, and automation, making it suitable for large, branded, or multi-property hotels that rely on extensive integrations and detailed reporting.

On the other hand, if your team requires a simple, highly customizable system to digitize daily routines, manage guest interactions, and reduce operational friction, SoftTec is preferable. Its intuitive design and modular approach benefit boutique hotels, city hotels, or properties with a focus on guest experience over advanced revenue tools.

For hotels aiming to expand quickly with a scalable, feature-rich system, RMS is more fitting. Conversely, SoftTec suits properties seeking a flexible, user-friendly solution that emphasizes internal workflows and guest engagement.

Edge: RMS by RMS

Is RMS by RMS or SoftTec Cloud Hotelsoftware Easier to Use?

SoftTec boasts a perfect 5/5 user rating for ease of use, praised for its modern, intuitive interface, and straightforward workflows. Its onboarding process, rated at 4.9/5, is designed for quick adoption, with reviews highlighting how staff find it easy to navigate and implement, even for smaller teams or less tech-savvy users.

RMS, rated 4.3/5 for ease of use, offers extensive features that can be complex to master. Reviews note a steeper learning curve, especially around advanced modules like revenue management or channel integration, and some difficulty with software updates disrupting workflows.

Edge: SoftTec

Which Has Better Features: RMS or SoftTec?

RMS has a significant advantage in features—44 shared plus 30 exclusive to RMS—covering channel management, revenue tools, booking engine, guest CRM, automated night audit, and more. These features are designed to support large-scale, multi-property operations, with tools like group management, custom rates, and integrated CRS.

SoftTec offers a more limited set—only 11 verified integrations and 2 unique features, including website development and a drag-and-drop tapechart. Its focus is on digitizing the guest journey and internal processes, rather than extensive revenue or channel management.

Overall, RMS’s broad feature set makes it ideal for complex operations, while SoftTec’s specialized modules appeal to hotels emphasizing guest experience and internal workflows.

Edge: RMS by RMS

Which Has Better Customer Support: RMS or SoftTec?

RMS’s support rating is 4.52/5, with reviews highlighting responsive assistance and dedicated onboarding, but some users mention delays during updates. RMS’s extensive user base and larger team suggest a solid support infrastructure, though occasional frustrations with software bugs or update disruptions exist.

SoftTec’s top rating of 5/5 is backed by reviews emphasizing immediate, friendly support and proactive problem-solving. While its smaller team (45 employees) may limit global support scale, recent reviews indicate highly satisfactory customer service.

Edge: SoftTec

Which Has More Integrations: RMS or SoftTec?

RMS offers a robust ecosystem with 112 verified partners, including major integrations like SiteMinder, STR, and Criton. Its extensive partner network facilitates seamless connectivity with third-party booking channels, payment gateways, and distribution systems, making it suitable for large, multi-channel operations.

SoftTec’s ecosystem comprises only 11 verified partners, focusing on core hotel functions and some niche integrations like DIRS21, vioma, and HotelSpider. While sufficient for smaller hotels, its limited integrations may restrict scalability for larger, tech-heavy properties.

Edge: RMS

Which Do Hoteliers Rate Higher: RMS or SoftTec?

RMS has an overall rating of 4.56/5 based on 224 reviews, with recent feedback emphasizing its reliability and extensive features. Hoteliers in various segments, especially boutique, motels, and regional properties, rate RMS highly for its flexibility and integration capacity.

SoftTec’s 0/5 rating from only 10 reviews indicates limited feedback, but those reviews are highly positive, emphasizing ease of use and support. Given the recency and volume of RMS reviews, it has a clearer, more representative rating.

Edge: RMS

How Much Do RMS and SoftTec Cost?

RMS charges a base price of $700 per month, with no free tier or trial available. Its pricing reflects its comprehensive feature set and global support infrastructure.

SoftTec’s price is slightly higher at $800 per month, with no free trial or tiered options listed. Its cost aligns with its focus on digital transformation and internal efficiency modules.

Both systems are subscription-based, but RMS’s lower price point and extensive capabilities offer better value for large, multi-property hotels.

What Type of Hotel Should Use RMS?

• Hotels managing multiple properties across regions, especially with complex revenue management needs.
• Large boutique or branded hotels requiring extensive integrations and automation.
• Properties needing detailed reporting, group management, and channel control.
• Teams that value scalability, customization, and a proven global track record.
• Not ideal if your hotel is small, with a limited budget, or primarily focused on guest experience over complex operations.

What Type of Hotel Should Use SoftTec?

• City hotels, boutique properties, or inns emphasizing guest engagement and internal workflows.
• Hotels with a smaller team seeking an easy-to-learn, flexible platform.
• Properties prioritizing digitization of the guest journey, from booking inquiry through check-out.
• Hotels looking for a highly customizable system that can adapt as their needs evolve.
• Not ideal if your hotel operates at a large scale, requires extensive revenue management capabilities, or depends heavily on third-party integrations.

RMS vs SoftTec: The Bottom Line for Hotels

RMS is a mature, feature-rich platform suited for larger hotels or hotel groups managing multiple locations. Its extensive integration network, automation tools, and detailed reporting support complex operations, making it an ideal choice for properties seeking to maximize revenue and operational control.

SoftTec’s strengths lie in its ease of use, modern interface, and digital focus. It fits well with boutique or city hotels that want a flexible, customizable system to streamline daily routines and improve guest interactions without the complexity of larger PMS solutions.

If your hotel values comprehensive features, global support, and extensive integrations, RMS is the clear choice. If internal efficiency, guest experience, and ease of use are your priorities, SoftTec offers a compelling alternative.

In summary, RMS excels for large, multi-property operations needing detailed control, while SoftTec is better for smaller hotels emphasizing simplicity and internal workflows.