RMS vs. RoomRaccoon HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management software can significantly impact your operations and guest experience. RMS by RMS and RoomRaccoon HMS both aim to streamline your property management but diverge in focus, features, and user feedback. RMS emphasizes broad enterprise capabilities with a long-standing market presence, while RoomRaccoon offers an intuitive, all-in-one platform tailored for small to mid-sized independent hotels. Which aligns better with your hotel's needs?

Both products aim to reduce manual workload, improve revenue, and enhance guest satisfaction. But their approach and scalability differ—do you need a mature platform with extensive integrations or a user-friendly solution designed for rapid onboarding?

Is RMS or RoomRaccoon Better for Hotels?

RMS and RoomRaccoon address core hotel management challenges—booking, channel distribution, and guest communications—but they serve different hotel profiles. RMS boasts a more extensive feature set with over 70 countries' presence and a focus on larger or multi-property operations, whereas RoomRaccoon caters primarily to small hotels, B&Bs, and independents with a clean, easy-to-use interface.

RMS, with a 4.56/5 overall rating from 224 reviews, is trusted by over 7,000 properties globally, including many extended-stay and boutique hotels. RoomRaccoon, with a slightly higher overall score of 4.95/5 from 484 reviews, is favored by smaller operators seeking straightforward automation and growth tools.

The key divergence lies in their user base and design focus. RMS's strengths are deep customization, complex reporting, and enterprise-oriented features, but it has been criticized for occasional software quirks and sluggish updates. RoomRaccoon’s appeal is its simplicity, rapid setup, and automated revenue features, though critics note occasional technical glitches.

Does your hotel prioritize extensive features and scalability, or does you need an intuitive platform that gets you operationally ready quickly?

RMS vs RoomRaccoon: Which Should Your Hotel Choose?

If your hotel operates multiple properties or requires complex automation—like advanced revenue management, group bookings, and detailed reporting—RMS is the more suitable choice. Its broad feature set, proven scalability (e.g., Lafayette Hotels' 26-property growth), and extensive integrations make it ideal for larger teams or those planning expansion.

Conversely, if your hotel is a small to mid-sized independent or boutique property seeking simplicity, quick onboarding, and targeted automation, RoomRaccoon fits better. Its native features like AI pricing, upselling, and guest communication are proven to boost RevPAR and guest satisfaction, especially for properties that value ease of use over extensive customization.

In summary, choose RMS if your hotel needs enterprise features and multi-property management; opt for RoomRaccoon if you want a fast, user-friendly platform that powers growth for smaller hotels.

Is RMS or RoomRaccoon Easier to Use?

RoomRaccoon consistently earns higher ratings for ease of use, with a 4.87/5 score from reviews and praise for its intuitive, mobile-optimized interface. Small hoteliers highlight how quickly staff can learn the system, often within days, minimizing onboarding time.

RMS's usability scores around 4.3/5, with some users citing a steeper learning curve and occasional frustrations with navigating its extensive feature set. RMS's onboarding process is generally thorough but can feel complex for smaller teams.

Edge: RoomRaccoon.

Which Has Better Features: RMS or RoomRaccoon?

RMS leads with an expansive feature count—38 shared features plus an additional 36 exclusive tools like a comprehensive revenue management module, integrated CRS, guest CRM, and automated night audit. It also offers native email marketing, group functions, and direct billing, making it a versatile platform for larger operations.

RoomRaccoon offers 19 unique features, including AI-powered pricing, automated upselling, multi-currency support, loyalty integrations, and a drag-and-drop tapechart, all tailored for small, growth-oriented hotels.

While RMS’s feature depth is unmatched for complex operations, RoomRaccoon’s automation and guest-centric tools are highly effective for small hotel growth. Which features are most critical to your current and future needs?

Edge: RMS.

Which Has Better Customer Support: RMS or RoomRaccoon?

RoomRaccoon enjoys slightly higher support ratings at 4.74/5, with many reviews praising its prompt, friendly service and dedicated onboarding. Users appreciate the hands-on approach and responsiveness, which help smaller hotels implement new features confidently.

RMS support scores 4.52/5 but has mixed reviews about responsiveness, with some users citing delays from account managers and frustrations with software updates disrupting workflows. RMS offers online 24/7 support, but some users find the responsiveness inconsistent.

Edge: RoomRaccoon.

Which Has More Integrations: RMS or RoomRaccoon?

RMS boasts 112 verified partner integrations, including major channel managers, OTAs, and property services like Sage, STR, and TrustYou, giving it a broad connectivity advantage. Its extensive API support makes it adaptable for larger, multi-channel operations.

RoomRaccoon has 88 verified partners, including popular integrations like SiteMinder, OTAs, and payment providers. Its marketplace supports over 300 integrations, but some users wish for broader or deeper connectivity with certain systems.

Edge: RMS.

Which Do Hoteliers Rate Higher: RMS or RoomRaccoon?

RoomRaccoon’s recent reviews—more numerous and current—show a 4.95/5 rating, with many small hoteliers praising its simplicity, automation, and positive revenue impact. Its focus on ease of use and automation resonates especially with independent operators.

RMS’s scores stay high but are slightly behind, with an overall rating of 4.56/5, and larger properties or those with complex needs tend to rate it better. Smaller hotels often mention the steep learning curve and software quirks.

Edge: RoomRaccoon.

How Much Do RMS and RoomRaccoon Cost?

RMS is priced at $700/month with no implementation or trial fees, making it a significant investment suited for growing or multi-property hotels. Its pricing reflects its enterprise-grade features and extensive support.

RoomRaccoon costs $1,000/month, also without initial fees, but includes integrated property management, channel management, booking engine, and automation. Its higher price is justified for smaller hotels seeking an all-in-one, easy-to-implement system.

Both products lack free tiers or trials, so consider your budget and feature needs carefully.

What Type of Hotel Should Use RMS?

• Hotels managing multiple properties or a large portfolio.
• Teams that need advanced revenue management, detailed reporting, and extensive integrations.
• Properties with complex operational workflows requiring customization.
• Hotels planning to scale or expand regionally or globally.
• Not ideal if your team prefers straightforward, quick-to-learn tools or operates a single boutique hotel.

What Type of Hotel Should Use RoomRaccoon?

• Small, independent hotels, B&Bs, and boutique properties.
• Teams seeking a simple, fast onboarding experience.
• Hotels aiming to increase direct bookings and automate upselling.
• Properties wanting to optimize revenue through AI pricing and automation.
• Not ideal if your hotel has complex multi-property needs or requires extensive customization.

The Bottom Line for Hotels

RMS and RoomRaccoon each serve distinct hotel segments with different priorities. RMS excels in complex, multi-property environments where customization and integrations are paramount.

RoomRaccoon shines for small hotels seeking a user-friendly, growth-oriented PMS with automation features proven to boost revenue. If your hotel is a small independent or boutique, RoomRaccoon offers a compelling combination of simplicity and results.

Choose RMS if your hotel’s scale and complexity demand enterprise solutions; opt for RoomRaccoon if you want a quick, efficient platform to grow your independent hotel confidently.