RMS vs. RoomRaccoon HMS:
Which Is Right for You?

Is RMS by RMS or RoomRaccoon HMS by RoomRaccoon Better for Hotels?

RMS by RMS and RoomRaccoon HMS both serve as comprehensive hotel management systems, but they diverge significantly in target property size and operational complexity. RMS supports a broader range of property types including motels (19% of users), resorts, and branded hotels, while RoomRaccoon focuses heavily on independent small hotels and B&Bs, with 30% of its user base in Bed & Breakfast & Inns and 27% in boutique hotels. Operationally, RMS excels at multi-property scaling and integrated revenue management, whereas RoomRaccoon emphasizes ease of use, automation, and direct booking growth for smaller hotels.

Both products solve the core problem of centralizing reservations, channel management, payment processing, and guest communications into one platform. This reduces manual tasks at the front desk and back office, enabling hotels to improve guest satisfaction and revenue management. RMS includes extensive modules like housekeeping and maintenance, supporting larger operations, while RoomRaccoon’s automated upselling and AI-powered pricing target streamlined revenue optimization for independent hoteliers.

RMS by RMS vs RoomRaccoon HMS by RoomRaccoon: Which Should Your Hotel Choose?

If you operate a medium-to-large property or a multi-property portfolio spanning motels, resorts, or branded hotels, RMS’s 36 unique features including integrated channel management, revenue modules, and housekeeping apps offer operational depth supported by 247 reviews and a global presence in 22 countries. Reviewers cite RMS’s scalability and robust reporting as key advantages, despite some difficulties in rate entry and reporting exports. However, note RMS’s recent review volume dropped 60%, which may indicate emerging product or support challenges.

If you run a small independent hotel, boutique property, or B&B—especially in Europe or Africa—RoomRaccoon’s intuitive interface, automation for pre/post-stay emails, and AI-based rate optimization make it a strong choice. RoomRaccoon’s 573 reviews, predominantly positive, highlight ease of use and time savings, with clients reporting up to 70% direct bookings and up to 331% RevPAR growth. RoomRaccoon’s review volume has dropped 92% recently, which tempers confidence in up-to-date performance data.

For niche segments like hostels or vacation rentals, both products have relatively fewer reviews, so the evidence is weaker in those categories. Always consider your operational scale and regional presence against each vendor’s strengths.

Is RMS by RMS or RoomRaccoon HMS by RoomRaccoon Easier to Use?

RoomRaccoon leads ease of use with a 4.9/5 rating across 573 reviews compared to RMS’s 4.3/5 from 247 reviews. Onboarding scores also favor RoomRaccoon at 4.8/5 versus RMS’s 4.1/5. Reviewers consistently praise RoomRaccoon’s intuitive interface and quick staff training, which reduces administrative burden and lets teams focus on guest service. RMS users acknowledge a user-friendly interface but mention some tedious workflows, particularly in rate entry and refund processing.

The volume and recency of RoomRaccoon’s positive ease-of-use feedback further support this edge, despite a recent drop in review activity. RMS’s ease-of-use praise is strong but less overwhelming in volume and detail. Both systems support mobile access, though RMS reviewers requested better iOS accessibility.

Edge: RoomRaccoon.

Which Has Better Features: RMS by RMS or RoomRaccoon HMS by RoomRaccoon?

RMS offers 36 unique hotel-centric features that RoomRaccoon lacks, including a native channel manager, integrated CRS, EPoS, advanced revenue management modules, group functionality, and automated night audits. These features enhance multi-department coordination, improve front desk workflows like direct billing and housekeeping mobile apps, and support complex rate strategies critical for larger properties. RMS’s guest CRM and centralized messaging also enable personalized guest interactions throughout the stay.

RoomRaccoon, with 19 unique features, emphasizes automated pre- and post-stay emails, dynamic tariffs, loyalty program integration, and multi-currency support, streamlining guest communications and revenue management for smaller hotels. Features like a drag-and-drop tape chart and wedding/corporate booking modules simplify scheduling and event management. RoomRaccoon’s AI-powered pricing and upselling tools actively increase revenue with minimal manual input.

While both share 38 features, the breadth and depth of RMS’s operational capabilities, particularly for large or multi-property hotels, outweigh RoomRaccoon’s specialized automation and guest communication enhancements, which suit smaller independent operations.

Edge: RMS.

Which Has Better Customer Support: RMS by RMS or RoomRaccoon HMS by RoomRaccoon?

RoomRaccoon holds a slight advantage in customer support with a 4.7/5 rating versus RMS’s 4.5/5, and onboarding scores of 4.8/5 compared to RMS’s 4.1/5. Reviewers for RoomRaccoon commend the support team’s patience and adaptability during onboarding, but also note limited availability outside business hours and slow weekend response as a concern. RMS users praise responsive and proactive support but report occasional delays and less active account management in some cases.

Given RoomRaccoon’s higher ratings and detailed positive onboarding feedback, the support experience is generally stronger, but users should be aware of RoomRaccoon’s limited weekend support hours. RMS’s support is solid but with some inconsistencies noted.

Edge: RoomRaccoon.

Which Has More Integrations: RMS by RMS or RoomRaccoon HMS by RoomRaccoon?

RMS offers 118 verified integrations, outpacing RoomRaccoon’s 87 by approximately 36%. Both share 36 common partners, including Sage accounting, TrustYou, SiteMinder, and Upsellguru. RMS’s exclusive integrations cover STR benchmarking, Net Affinity, Bookassist, and Ariane Systems, beneficial for branded and larger hotels requiring comprehensive distribution and revenue management.

RoomRaccoon’s exclusive integrations focus on keyless mobile access (FLEXIPASS), digital marketing (Becurious), and revenue tools (HQ revenue, Bookboost), tailored for small to medium properties aiming to increase direct bookings and ancillary sales.

Hotels needing robust channel management and extensive distribution will find RMS’s integration ecosystem superior. Independent hotels prioritizing marketing automation and guest experience enhancements may prefer RoomRaccoon’s integrations.

Edge: RMS.

Which Do Hoteliers Rate Higher: RMS by RMS or RoomRaccoon HMS by RoomRaccoon?

RoomRaccoon leads with an overall rating of 4.8/5 from 573 reviews, compared to RMS’s 4.3/5 from 247 reviews. This higher rating spans multiple segments but is especially pronounced in Bed & Breakfast & Inns (4.9 vs 4.3) and boutique hotels (4.8 vs 4.2). RoomRaccoon also scores better in luxury hotels (4.9 vs 4.1) and extended stay properties, though RMS has more reviews in motels (64), where it holds a 4.4 rating.

Both products’ recent review activity has sharply declined—RMS’s reviews dropped by 60% to 5 in the last six months from an average of 12.5, and RoomRaccoon’s by 92% to 1 review. This limits confidence in current ratings but RoomRaccoon’s volume and recency still suggest stronger user satisfaction overall.

Edge: RoomRaccoon.

How Much Do RMS by RMS and RoomRaccoon HMS by RoomRaccoon Cost?

RMS lists a base price of $700, while RoomRaccoon charges $1,000 as a base price. Neither publishes a monthly flat or per-room pricing model, and neither offers a free trial or implementation fee. This pricing suggests RMS may be more accessible for properties cautious about upfront costs, while RoomRaccoon’s higher base price reflects its all-in-one platform with advanced automation.

Without detailed pricing transparency beyond base fees, hotels should confirm total cost of ownership including integrations and support to make informed decisions.

What Type of Hotel Should Use RMS by RMS?

• Hotels that operate multiple properties or portfolios requiring centralized management, supported by RMS’s multi-property scalability and 36 unique features.
• Properties with complex operational needs such as housekeeping, maintenance, direct billing, and revenue management modules.
• Teams that require extensive OTA/channel management integration and reporting tools to optimize distribution and pricing.
• Hotels aiming for operational control with customizable workflows and guest CRM capabilities.
• Properties valuing 24/7 online support and automated night audits to reduce manual tasks.

Not ideal if:

• Your hotel is a small B&B or boutique property seeking a lightweight, highly intuitive interface.
• You prioritize AI-driven pricing and automated upselling with minimal configuration.
• Access to customer support during weekends is critical, due to some reports of delayed account manager response.

What Type of Hotel Should Use RoomRaccoon HMS by RoomRaccoon?

• Independent small hotels, boutique properties, and B&Bs prioritizing ease of use and quick staff onboarding.
• Hotels looking to increase direct bookings through integrated booking engines and automated upselling tools.
• Properties that benefit from AI-powered dynamic pricing and automated pre/post-stay guest communications.
• Teams wanting a streamlined platform with over 300 integrations focused on marketing, payment processing, and guest experience.
• Hotels that value transparent pricing and a customer-centric vendor approach.

Not ideal if:

• Your property requires sophisticated multi-property management or extensive channel management beyond RoomRaccoon’s integrations.
• Immediate customer support availability on weekends is essential, as RoomRaccoon’s support is limited to 9-5 weekdays.
• You seek a product with a large global footprint and established presence in branded or luxury hotel segments.

RMS by RMS vs RoomRaccoon HMS by RoomRaccoon: The Bottom Line for Hotels

RMS by RMS and RoomRaccoon HMS address overlapping but distinct hotel needs. RMS targets medium to large properties and multi-property groups with a deep operational feature set including integrated channel management, revenue optimization tools, and housekeeping modules. RoomRaccoon focuses on smaller independent hotels and B&Bs with an emphasis on ease of use, automation, direct booking growth, and AI-powered pricing.

Choose RMS if your hotel requires advanced operational control, multi-property scalability, and a broad integration ecosystem. RMS’s features like automated night audits, guest CRM, and custom rate management provide tangible workflow efficiencies for complex operations. However, consider the recent decline in review volume which may signal emerging challenges.

Choose RoomRaccoon if you run a small or boutique hotel that values quick onboarding and an intuitive interface. RoomRaccoon’s automated guest communications, AI pricing, and upselling tools have driven significant revenue growth for clients, with 4.8 overall rating across 573 reviews supporting its user satisfaction. Its customer-centric approach and transparent pricing further benefit independent hoteliers, though weekend support limitations should be noted.

Both products have seen a sharp drop in review activity recently—60% for RMS and 92% for RoomRaccoon—indicating their current ratings may not fully capture recent product or support changes. Hotels should weigh these factors alongside operational fit before deciding.