ROH vs. Sertifi by Flywire (Payments):
Which Is Right for You?

Is ROH by ROH or Sertifi by Flywire Better for Hotels?

ROH by ROH and Sertifi by Flywire both serve the hospitality industry with payment processing and contract management solutions but target slightly different operational needs. ROH excels as a comprehensive payments platform integrating invoice automation, payment reminders, and contract e-signatures in one system, ideal for hotels prioritizing streamlined financial workflows and cash flow visibility. Sertifi by Flywire focuses on secure, fast payment capture and eSignatures with strong PCI compliance and multiple payment processor integrations, better suited for hotels emphasizing secure transaction processing and broad payment method acceptance.

Both platforms solve the fundamental problem of simplifying and securing payment collection and contract management in hospitality, reducing manual follow-up and administrative burden. ROH’s strength lies in automating invoice generation and scheduling reminders, improving deposit recovery and financial organization. Sertifi’s strength lies in its fast, secure payment capture with multi-processor support, enhancing security and ease of payment from guests across regions.

ROH by ROH vs Sertifi by Flywire: Which Should Your Hotel Choose?

If your property is a boutique or luxury hotel in North America or Europe that needs an all-in-one solution integrating contracts, invoicing, and payments with automation to accelerate deposit capture, ROH’s 4.9/5 overall rating across 88 reviews, including 21 recent ones, supports it as the better fit. Its case study with Le Méridien St. Louis Clayton shows 90% recovery of outstanding invoices in 60 days, a strong operational result for hotels focused on cash flow.

If you run a branded or city center hotel with complex payment processor needs across multiple countries—Sertifi by Flywire’s broader verified partner network (7 vs. 2 for ROH) and multi-currency settlements make it preferable. Sertifi’s 4.7/5 rating across 131 reviews demonstrates stable performance but note the absence of recent reviews, potentially reflecting limited feedback on current product updates.

Limited data exist for small properties and vacation rentals, but ROH’s presence in these segments (rated 5/5 by 3 vacation rental reviewers) suggests it may better serve smaller operators needing straightforward automation. Sertifi’s strength in security and payment processor coverage suits larger enterprises handling diverse payment types but with less recent user sentiment data.

Is ROH by ROH or Sertifi by Flywire Easier to Use?

ROH holds an ease of use rating of 4.9/5 with onboarding at 4.9/5 from 88 reviews, including 21 recent ones. Reviewers highlight ROH’s intuitive interface that requires minimal training for staff and clients, easing the collection and contract signing process. Comments emphasize the platform’s simplicity, saving time for front desk and sales teams by consolidating payment and contract workflows.

Sertifi by Flywire scores 4.8/5 ease of use and 4.6/5 onboarding across 131 reviews but lacks recent reviews in the last six months, which weakens the reliability of these scores for the current product. Reviewers praise its quick learning curve and straightforward interface but mention issues with login access for associates and some user role management hurdles, indicating a steeper learning curve in certain operational areas.

Edge: ROH.

Which Has Better Features: ROH by ROH or Sertifi by Flywire?

ROH offers 9 unique features including Payment Splitting, Partial Capture, Recurring Payments, and acceptance of digital wallets like Apple Pay and Google Pay, which enable hotels to better accommodate guest payment preferences and improve cash flow by scheduling installment plans and adjusting authorizations. These features reduce manual payment tracking and increase flexibility at the front desk and revenue management teams.

Sertifi by Flywire offers 10 unique features centered on payment security and processor diversity, such as 3-D Secure Payments, Multi-Currency Settlements, and integrations with Elavon, TSYS, Vantiv, Heartland, GlobalPayments, First Data, and Chase. These features enhance transaction security and broaden payment acceptance in global markets, critical for hotels processing payments internationally or through multiple gateways.

Both share 10 features, including core eSignature capabilities and basic payment processing. ROH’s unique feature set leans toward operational flexibility and guest payment convenience, while Sertifi’s focuses on payment security layers and processor variety.

Edge: Even.

Which Has Better Customer Support: ROH by ROH or Sertifi by Flywire?

ROH scores 4.9/5 for customer support and 4.9/5 for onboarding, reflecting consistent praise for responsiveness and helpfulness. Reviewers cite quick responses and top-notch assistance, which supports smooth implementation and issue resolution, key for hotels sensitive to downtime in payment processing.

Sertifi by Flywire’s customer support rating is 4.6/5 with onboarding at 4.6/5. While users appreciate the quick resolution of issues and strong security guidance, some reviews note challenges with user role management and login access, indicating areas where support could improve to reduce operational friction.

Edge: ROH.

Which Has More Integrations: ROH by ROH or Sertifi by Flywire?

Sertifi by Flywire has 7 verified partners compared to ROH’s 2, including shared integration with Oracle Hospitality. Sertifi’s unique integrations with Infor, Amadeus, HotelKey, Stripe, and Thynk provide broader connectivity to major PMS and payment ecosystems, beneficial for hotels using multiple systems or operating in diverse markets.

ROH integrates with Stayntouch in addition to Oracle Hospitality, focusing on core hospitality platforms but with a narrower footprint. Hotels requiring extensive system connectivity, especially multi-PMS environments or wide payment gateway coverage, will find Sertifi’s integrations more comprehensive.

Edge: Sertifi by Flywire.

Which Do Hoteliers Rate Higher: ROH by ROH or Sertifi by Flywire?

ROH and Sertifi by Flywire score closely overall with 4.9/5 and 4.7/5 respectively. ROH’s 4.7/5 rating over 21 recent reviews confirms sustained customer satisfaction, while Sertifi lacks recent reviews, leaving its current rating less certain.

Segment ratings favor ROH in luxury hotels (4.9/5 across 50 reviews vs. 4.6/5 across 61), boutique hotels (4.9/5 vs. 4.8/5), resorts (4.8/5 vs. 4.7/5), and city center hotels (5/5 vs. 4.8/5). Sertifi leads in branded hotels (4.7/5 from 88 reviews vs. ROH’s 4.8/5 from 47) but the difference is marginal.

ROH also scores perfectly in segments like limited service & budget hotels (5/5) and airport/conference hotels (5/5), albeit with fewer reviews. Sertifi’s ratings in smaller segments like vacation rentals and RV parks are lower or based on minimal data, limiting conclusions.

Edge: Even.

How Much Do ROH by ROH and Sertifi by Flywire Cost?

Both ROH and Sertifi by Flywire publish a base price of $100.00, do not offer freemium or monthly flat or per-room pricing, and have no implementation fees or trial periods. Pricing transparency is equal, but the lack of volume-based or tiered pricing details may require direct negotiation for large properties or portfolios.

What Type of Hotel Should Use ROH by ROH?

• Hotels that want an all-in-one payment and contract management hub with automated invoicing and reminders, as supported by 88 reviews praising workflow automation.
• Teams prioritizing improved cash flow and deposit recovery, evidenced by the Le Méridien St. Louis Clayton case study showing 90% outstanding invoice recovery in 60 days.
• Properties needing flexible payment options including Apple Pay, Google Pay, and installment plans, enhancing guest convenience.
• Boutique, luxury, resort, and airport/conference hotels in North America and Europe, where ROH has the strongest user base and highest segment ratings.
• Operations seeking a platform with high ease of use and top-rated customer support for minimal staff training disruption.

Not ideal if:

• Your property requires broad payment processor integrations beyond Oracle Hospitality and Stayntouch.
• You need advanced multi-currency settlements or 3-D Secure payments.
• You require recent market feedback for fast-evolving payment processing needs, as ROH is relatively new (founded 2023) and some integrations remain limited.

What Type of Hotel Should Use Sertifi by Flywire?

• Hotels processing payments across multiple countries needing multi-currency settlements and robust 3-D Secure payment authentication.
• Properties requiring extensive payment gateway options, including Elavon, TSYS, Vantiv, Heartland, GlobalPayments, First Data, and Chase, supporting global transaction variety.
• Branded and city center hotels that benefit from Sertifi’s wider integration ecosystem with PMS like Infor, Amadeus, and HotelKey.
• Teams prioritizing payment security and PCI compliance for risk mitigation, supported by frequent reviewer praise.
• Hotels looking for a secure, user-friendly interface with a substantial installed base across diverse hotel segments.

Not ideal if:

• Your operation values recent user feedback to gauge current system performance (no recent reviews in 6 months).
• You require automated payment scheduling or flexible payment splitting functionality.
• Your hotel needs high-touch customer support with rapid onboarding, as reviews indicate some support challenges.

ROH by ROH vs Sertifi by Flywire: The Bottom Line for Hotels

ROH by ROH and Sertifi by Flywire both help hotels streamline payments and contract management but diverge in focus. ROH emphasizes invoice automation, payment scheduling, and guest payment flexibility, creating an all-in-one financial infrastructure. Sertifi prioritizes payment security, processor diversity, and global transaction support.

Choose ROH if your hotel seeks an integrated platform that automates invoicing, payment reminders, and supports flexible guest payment methods like Apple Pay and installment plans. Its strong ease of use and customer support make it ideal for boutique, luxury, and resort hotels aiming to improve cash flow and operational efficiency.

Choose Sertifi by Flywire if your hotel requires extensive payment gateway integrations, multi-currency support, and enterprise-grade payment security, particularly for branded hotels operating internationally. Its wider integrations and security features are best for properties prioritizing secure, compliant payment processing across multiple regions.

ROH’s higher recent review volume and ratings suggest greater current user satisfaction, while Sertifi’s longer market presence and broader integrations suit properties with complex payment needs. The decision hinges on whether your priority is operational payment automation and guest payment convenience (ROH) or global payment processor variety and security (Sertifi).