Crave Mobile Platform vs. roommaster Guest App:
Which Is Right for You?

The Decision

Choosing the right hotel guest app can significantly impact your operational efficiency and guest satisfaction. Both Crave Mobile Platform and roommaster Guest App aim to improve guest engagement, streamline services, and boost revenue, but they approach these goals differently. Crave’s platform emphasizes comprehensive service automation and guest interaction, while roommaster focuses on quick check-in, digital keys, and operational automation. Which one aligns more with your hotel’s priorities?

Is Crave Mobile Platform or roommaster Guest App Better for Hotels?

Crave Mobile Platform offers a broader set of features—over 20 exclusive functionalities like web-based access, in-venue ordering, and contactless payments—making it ideal for hotels seeking extensive service options. roommaster offers only two unique features—mobile check-in and guest profiles—and concentrates on operational efficiency. Crave’s high review count (48 reviews in the last 6 months) and a stellar overall rating of 4.75/5 make it a more confidently recommended choice.

Crave’s reviews highlight its intuitive interface, ease of access for guests, and smooth integrations with hotel management systems, leading to higher guest satisfaction. Conversely, roommaster’s reviews primarily focus on the difficulty navigating the platform without a support guide, and its limited recent reviews (2 in the last 6 months) reduce confidence in its current performance. Do you prioritize feature richness and recent positive feedback?

Crave Interactive vs roommaster: Which Should Your Hotel Choose?

If your hotel needs a versatile, feature-rich platform that enhances guest engagement and offers extensive ancillary options, go with Crave. Its broad feature set, including contactless payments, QR codes, and multi-lingual support, makes it suitable for upscale, boutique, or branded hotels looking to elevate their service menu.

If your hotel’s focus is on simplifying operations, enabling mobile check-in, and reducing front desk workload, roommaster might be appealing. Its core strengths—mobile check-in and guest profiles—are best suited for properties prioritizing operational automation and quick guest onboarding. For a hotel requiring advanced guest engagement tools, Crave is the safer bet.

Is Crave or roommaster Easier to Use?

Crave’s user interface scores a 4.61/5, with many reviews praising its simplicity and customization options, especially for staff and guests. Customers commend Crave’s onboarding process, rating it at 4.57/5, and mention that its intuitive design encourages staff adoption.

roommaster is rated slightly lower at 4.5/5 for ease of use, with reviews noting some difficulty navigating the platform without support. Support availability can be inconsistent, especially during check-in peaks, which impacts staff efficiency. Overall, Crave’s more recent reviews and higher ratings suggest it’s slightly easier to implement and adopt. Edge: Crave.

Which Has Better Features: Crave or roommaster?

Crave’s platform boasts 20 exclusive features, including web-app access, digital menus, in-venue ordering, multi-language support, Apple Pay, Google Pay, in-venue ordering, contactless payments, and NFC. These functionalities are designed to enhance guest engagement and service flexibility, especially for hotels aiming to offer a full digital experience.

roommaster offers only two unique features—mobile check-in and guest profiles—focusing on operational automation rather than guest-facing service options. While these are valuable, they don’t match Crave’s extensive suite. The clear edge goes to Crave for its breadth of capabilities, especially for hotels seeking a comprehensive guest app experience.

Which Has Better Customer Support: Crave or roommaster?

Crave’s customer support scores a 4.79/5, with reviews praising its quick, helpful responses and proactive service team. Guests and hoteliers alike find Crave’s support team accessible and knowledgeable, which helps resolve issues efficiently.

roommaster’s support rating lags slightly at 4.5/5, with some reviews mentioning difficulty reaching support during urgent situations, especially around check-in times. While generally respectful and knowledgeable, the support experience appears less consistent. For more reliable backup, Crave’s support has a slight edge. Edge: Crave.

Which Has More Integrations: Crave or roommaster?

Crave offers 17 verified partners, including popular integrations with Oracle Hospitality, Amadeus, and Infor, alongside innovative partners like Kipsu and PressReader. Its extensive integrations facilitate smooth data flow and operational consistency.

roommaster has a broader partner network with 56 verified integrations, including Sage, Volo, and GuestCentric. However, not all integrations directly enhance guest-facing features. For your hotel’s specific needs—especially if you want seamless interactions with existing systems—Crave’s targeted integrations may be more beneficial. Edge: roommaster.

Which Do Hoteliers Rate Higher: Crave or roommaster?

Crave’s recent reviews, with a total of 48 in the last six months and an overall rating of 4.75/5, reflect a high level of satisfaction among diverse hotel segments, particularly luxury, boutique, and branded hotels. Hotels value its ease of use, feature depth, and support.

In contrast, roommaster has only two recent reviews, both describing the platform as difficult to navigate without assistance, and it scores poorly on recent feedback. Its ratings seem outdated or less relevant today. For contemporary user satisfaction, Crave’s higher rating and recent review volume give it a decisive advantage. Edge: Crave.

How Much Do Crave and roommaster Cost?

Crave’s pricing starts at a base of $400, with no mention of monthly fees or implementation costs, indicating a straightforward pricing model. roommaster’s starting price is $1,000, with no additional details on ongoing fees or setup costs.

Given Crave’s lower base price and clear pricing transparency, it generally offers better value for hotels seeking a comprehensive app solution without hidden expenses. If budget is a concern, Crave delivers more features at a lower entry point.

What Type of Hotel Should Use Crave Mobile Platform?

• Hotels that want a feature-rich, guest engagement platform capable of handling multiple service channels.
• Properties seeking to increase ancillary revenue through in-venue ordering and upselling.
• Hotels that serve international guests, benefiting from multi-lingual support.
• Hotels looking to reduce physical contact via contactless ordering and payments.
• Teams aiming for extensive customization and detailed analytics.

Not ideal if your hotel has minimal service needs or prefers a simple, straightforward check-in solution without extensive features.

What Type of Hotel Should Use roommaster Guest App?

• Hotels that focus primarily on operational automation and efficient check-in processes.
• Properties where reducing front desk workload is a priority.
• Hotels that want to empower guests with control over their stay through mobile check-in and digital keys.
• Hotels with existing systems compatible with roommaster’s integrations.
• Teams that prefer a branded, fully integrated app experience.

Not ideal if your hotel desires a broad array of guest-facing features or extensive customization options beyond basic automation.

The Bottom Line for Hotels

Crave Mobile Platform is a versatile, feature-packed guest app that excels in guest engagement, customization, and support, making it suitable for hotels aiming to elevate their service levels. Its comprehensive integration options and recent positive reviews make it a reliable choice for hotels seeking a holistic digital guest experience.

roommaster Guest App offers strong automation features like mobile check-in and guest profiles, primarily suited for hotels prioritizing operational efficiency and quick guest onboarding. Its broader partner network can benefit properties with complex system needs, but the lack of recent reviews and limited features makes it less appealing for hotels seeking a guest-facing experience.

If your hotel wants a well-rounded, high-rated platform with extensive guest features, Crave is the clear winner. For operational automation with minimal guest engagement, roommaster can be considered—but only if your property’s needs are primarily around check-in and staff efficiency.

This detailed comparison should help guide your decision based on your hotel’s specific priorities, budget, and guest experience goals.