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roommaster Guest App
4.7 (2 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
roommaster Guest App
Unranked in Hotel Guest Apps
Put Your Front Desk in Your Guest's Pocket
89% recommended by 216 hotels
More than 50% of roommaster’s reviews come from United States.
What is roommaster?
Founded in 1994 | Headquarters in Tampa, Florida | 30 employees
roommaster Guest App is a mobile guest experience platform designed to streamline hotel operations and enhance guest engagement. By offering smartphone-based check-in, digital room keys, and instant service requests, it eliminates traditional check-in lines and empowers guests with greater control over their stay. This fully branded solution not only provides a seamless and frictionless experience for modern travelers but also reduces the workload on hotel front desk staff through automated service routing and real-time communication. Hotels benefit from increased operational efficiency and new upselling opportunities, delivered directly to guests' smartphones.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of roommaster products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
roommaster Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
roommaster Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by roommaster
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Roommaster's Provided Description:
"roommaster Guest App delivers convenient mobile services that eliminate check-in lines and enhance guest control through smartphone-based check-in, digital room keys, and instant service requests. The fully branded solution creates frictionless guest experiences while reducing front desk workload through automated service routing and real-time guest communication capabilities. Modern travelers gain complete stay control while hotels benefit from increased operational efficiency and new upselling opportunities delivered directly to guests' smartphones."
FAQs
roommaster Guest App Alternatives
Not sure if roommaster is right for your hotel? Here are similar Hotel Guest Apps vendors that could be a good fit for your hotel:
Capabilities
Express Mobile Check-In/Check-Out
Express Mobile Check-In/Check-Out
Eliminate front desk bottlenecks and reduce wait times with streamlined mobile check-in that lets guests bypass lobby lines and access their rooms directly. This operational efficiency improvement allows your staff to focus on personalized service while guests enjoy immediate access to their accommodations.
Digital Key & Room Access
Digital Key & Room Access
Transform smartphones into secure room keys, reducing physical key card costs and enhancing guest convenience through keyless entry technology. Integration with your existing lock systems ensures secure, reliable access while providing real-time entry analytics for security and operational insights.
Personalized Service Requests
Personalized Service Requests
Enable guests to request amenities, housekeeping services, and special accommodations directly through the app, creating organized workflow management for your operations team. Staff receive prioritized, detailed requests that improve response times and guest satisfaction while reducing communication errors.
Revenue-Generating Upsells
Revenue-Generating Upsells
Drive incremental revenue through strategic in-app promotions for room upgrades, spa services, dining reservations, and local experiences. The platform's analytics identify optimal timing and personalization opportunities that increase conversion rates and maximize RevPAR.
Integrated Analytics Dashboard
Integrated Analytics Dashboard
Transform guest behavior data into actionable business intelligence with comprehensive analytics on app usage, service requests, and revenue generation. These insights help you optimize offerings, improve operational efficiency, and identify opportunities for enhanced guest experiences.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Q2 '26 Hotel Guest Apps Survey Insights
Is roommaster a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 12
Large
97%
(131)
Duve is a top Hotel Guest Apps pick among Large on HotelTechReport, because hoteliers point to its customizable guest app that holds pre-arrival details, in-stay information, and upsells in one place for guests and staff.
Large
97%
(131)
#1
of 12
Duve is a top Hotel Guest Apps pick among Large on HotelTechReport, because hoteliers point to its customizable guest app that holds pre-arrival details, in-stay information, and upsells in one place for guests and staff.
Rank
Hotel type
Popular alternatives
#1
of 19
Boutique Hotels
94%
(224)
Duve is a top Hotel Guest Apps pick among Boutique on HotelTechReport, with hoteliers pointing to WhatsApp messaging and pre-arrival check-in that cuts front desk calls and queues. Guests can also buy upsells before arrival, which helps the desk handle busy check-in hours.
#1
of 17
City Center Hotels
95%
(220)
Duve is a top Hotel Guest Apps pick among City-Center-Hotel on HotelTechReport for its Communication Hub, which lets staff reach guests by WhatsApp, email, SMS, and chat from one place. Hoteliers say it cuts front desk queues with online check-in.
#1
of 16
Bed & Breakfast & Inns
95%
(146)
Duve is a top Hotel Guest Apps pick among Bed-N-Breakfast on HotelTechReport, because reviewers single out its pre-arrival communication and online check-in that let guests handle arrival details before they show up. That matters when a lean team wants fewer front-desk calls and shorter waits.
Boutique Hotels
94%
(224)
#1
of 19
Duve is a top Hotel Guest Apps pick among Boutique on HotelTechReport, with hoteliers pointing to WhatsApp messaging and pre-arrival check-in that cuts front desk calls and queues. Guests can also buy upsells before arrival, which helps the desk handle busy check-in hours.
City Center Hotels
95%
(220)
#1
of 17
Duve is a top Hotel Guest Apps pick among City-Center-Hotel on HotelTechReport for its Communication Hub, which lets staff reach guests by WhatsApp, email, SMS, and chat from one place. Hoteliers say it cuts front desk queues with online check-in.
Bed & Breakfast & Inns
95%
(146)
#1
of 16
Duve is a top Hotel Guest Apps pick among Bed-N-Breakfast on HotelTechReport, because reviewers single out its pre-arrival communication and online check-in that let guests handle arrival details before they show up. That matters when a lean team wants fewer front-desk calls and shorter waits.
Rank
Region
Popular alternatives
#1
of 18
Europe
93%
(225)
Duve is a top Hotel Guest Apps pick among Europe on HotelTechReport, with multilingual automated messages and a customizable guest app that helps hoteliers keep pre-arrival and in-stay communication clear.
#2
of 9
North America
88%
(52)
Duve is a top Hotel Guest Apps pick among North America on HotelTechReport because hoteliers value its pre check-in flow, which captures guest information before arrival and supports contactless check-in when there is no front desk.
#1
of 4
Middle East
99%
(247)
Duve is a top Hotel Guest Apps pick among Middle East on HotelTechReport, and reviewers single out its pre-arrival guest info and WhatsApp contact that cut front desk questions. Hoteliers say guests get building details and restaurant reminders before arrival.
Europe
93%
(225)
#1
of 18
Duve is a top Hotel Guest Apps pick among Europe on HotelTechReport, with multilingual automated messages and a customizable guest app that helps hoteliers keep pre-arrival and in-stay communication clear.
North America
88%
(52)
#2
of 9
Duve is a top Hotel Guest Apps pick among North America on HotelTechReport because hoteliers value its pre check-in flow, which captures guest information before arrival and supports contactless check-in when there is no front desk.
Middle East
99%
(247)
#1
of 4
Duve is a top Hotel Guest Apps pick among Middle East on HotelTechReport, and reviewers single out its pre-arrival guest info and WhatsApp contact that cut front desk questions. Hoteliers say guests get building details and restaurant reminders before arrival.
Rank
Country
Popular alternatives
#3
of 5
Mexico
86%
(11)
Duve is a top Hotel Guest Apps pick among Mexico on HotelTechReport for putting upsells and room upgrades in the guest’s phone, so guests can reserve add-ons and even complete pre-check-in from one place.
#1
of 5
United Kingdom
89%
(25)
Duve is a top Hotel Guest Apps pick among United Kingdom hotels on HotelTechReport, with an online guest guide that uses pictures and clear check-in instructions to cut down on guests calling because they cannot figure out check-in. It also lets guests choose any platform to message on.
#2
of 5
Germany
96%
(18)
Guestnet is a top Hotel Guest Apps pick among hotels in Germany on HotelTechReport for letting guests handle digital check-out on their own device, which cuts reception lines and eases peak-time front desk work.
Mexico
86%
(11)
#3
of 5
Duve is a top Hotel Guest Apps pick among Mexico on HotelTechReport for putting upsells and room upgrades in the guest’s phone, so guests can reserve add-ons and even complete pre-check-in from one place.
United Kingdom
89%
(25)
#1
of 5
Duve is a top Hotel Guest Apps pick among United Kingdom hotels on HotelTechReport, with an online guest guide that uses pictures and clear check-in instructions to cut down on guests calling because they cannot figure out check-in. It also lets guests choose any platform to message on.
Germany
96%
(18)
#2
of 5
Guestnet is a top Hotel Guest Apps pick among hotels in Germany on HotelTechReport for letting guests handle digital check-out on their own device, which cuts reception lines and eases peak-time front desk work.
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roommaster Reviews Summary
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
3.5/5
Implementation
3.0/5
Recommended by
Achievements
This vendor's trending score is rising, roommaster Guest App is the #9 most trending product in the Hotel Guest Apps category (out of 93) and the #466 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreroommaster has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
roommaster Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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No matching results
Compare roommaster to Top Alternatives
Guest Experience Platform • Fully customizable and integrated guest app
From check-in to check-out, Hoteza GuestApp brings every request, interaction, and service into one digital app: communication, upsells, in-room control and beyond.
Want to find out if roommaster is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
9
Lot's of options
Assistant Manager from 50-74 room Bed & Breakfast & Inn in Wilmot (United States)
Verified
4 months ago
Room Master has been easy to navigate I really enjoy working with the software.
Customer Service is sometimes hard to get in contact with but so far in the end it has always been resolved.
United States
United States
Assistant Manager
Mid-Sized Hotel
10
Knowledgeable and patient
General Manager from 10 to 24 room Bed & Breakfast & Inn in Babbitt (United States)
Verified
7 months ago
Very knowledgeable informational and respectful every time I call, but this issue needed extra attention. Nancy Holmquist and Aladdin very professional and accommodating with a successful conclusion.
United States
United States
General Manager
Small Hotel
- 1
It looks like roommaster is not recommended by any hotels
Check out the top 10 most recommended roommaster alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
roommaster hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsroommaster Integrations
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Support
Verified Support
roommaster has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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