roommaster Payments vs. Sertifi by Flywire (Payments):
Which Is Right for You?

The Decision

When choosing a payments processing solution for your hotel, your primary concern is reliability, features, and ease of integration. Both RoomMaster Payments and Sertifi by Flywire aim to streamline transactions and reduce manual workloads, but they differ significantly in scale, user feedback, and recent performance. Given the recent review activity and overall ratings, Sertifi by Flywire emerges as the more proven option for hotel operators today.

RoomMaster Payments, designed specifically for hospitality workflows, offers extensive integration within its PMS environment. However, with only 20 reviews, mostly older and with a low overall rating, its reliability and user satisfaction are questionable. On the other hand, Sertifi by Flywire boasts over 129 reviews, a high HTR score, and recent positive feedback, making it a more trustworthy choice for your team.

Are you prioritizing a solution backed by extensive recent user feedback and a higher trust level? Or are you willing to accept a less-reviewed platform with a history of technical issues? The choice hinges on recent performance and breadth of user confidence.

Is RoomMaster Payments or Sertifi by Flywire Better for Hotels?

Both products aim to simplify payment processing within hotel operations, but they target different hotel segments and differ in maturity and user feedback. RoomMaster Payments is tailored for properties already using the RoomMaster PMS, providing features like deposits, pre-authorizations, and secure card storage. It is built to fit into existing workflows but suffers from poor recent reviews, system errors, and limited support.

Sertifi by Flywire caters to a broader range of hotel types, especially luxury and branded hotels, with a strong focus on fast, secure payment and eSignature capabilities. It offers 12 unique features, including multi-currency settlements and acceptance of American Express, making it more versatile. Its recent reviews highlight ease of use, security, and rapid issue resolution, supported by a significantly higher review count and recent feedback.

Given these points, Sertifi is more reliable and better suited if your hotel needs a modern, well-supported payment platform with extensive features. Are you looking for a proven system with recent happy users, or a niche tool with limited recent validation?

Sertifi by Flywire vs RoomMaster Payments: Which Should Your Hotel Choose?

If your hotel requires an easy-to-use, highly secure, and well-reviewed payment platform with strong integration capabilities, go with Sertifi. It appeals especially to luxury and branded hotels that prioritize customer experience and operational efficiency.

Choose RoomMaster Payments if your team is already deeply integrated into the RoomMaster PMS ecosystem and needs a solution that offers specific features like contactless payments and payment splitting. However, be aware that its recent reviews reveal ongoing stability and support issues, which could impact your daily operations.

For most hotels, particularly those seeking a reliable, recent, and highly-rated payment platform, Sertifi is the clear choice. Its broader feature set, positive recent reviews, and larger user base provide greater confidence.

Is RoomMaster Payments or Sertifi by Flywire Easier to Use?

RoomMaster Payments scores 4.4 out of 5 for ease of use, and reviews mention its straightforward interface—though some describe it as clunky and prone to errors. Onboarding appears solid, but recent reviews highlight system outages and difficulties completing tasks quickly, which hampers staff adoption.

Sertifi outperforms slightly with a 4.78 rating for ease of use. Users frequently praise its intuitive platform, quick onboarding, and straightforward document and payment handling, leading to faster staff adoption. Recent reviews emphasize its reliability and user-friendliness, reducing staff frustration.

Edge: Sertifi. Its higher ease-of-use rating and recent positive feedback suggest your team will adapt faster and experience fewer operational disruptions.

Which Has Better Features: RoomMaster Payments or Sertifi by Flywire?

RoomMaster Payments offers 5 features unique to its platform: Authorization Adjustments, Gratuity Function, Partial Capture, Contactless Payments, and Payment Splitting. These are vital for properties handling complex transactions directly within their PMS.

Sertifi provides 12 exclusive features, including acceptance of American Express, multi-currency settlements, MOTO payments, and multiple credit card processors like Elavon, TSYS, and First Data. These features support international transactions, diverse payment methods, and enhanced security, making it more flexible for varied hotel needs.

Edge: Sertifi. Its broader feature set, especially around multi-currency and multiple processors, makes it a more adaptable solution to evolving hotel payment needs.

Which Has Better Customer Support: RoomMaster Payments or Sertifi by Flywire?

RoomMaster Payments has a support rating of 4.45 out of 5, but reviews reveal frustrations with system outages, poor communication during updates, and support that often responds with uncertainty. Several users describe system errors impacting guest check-in and manual workarounds, which can strain staff.

Sertifi enjoys a higher rating at 4.59 out of 5, with reviews highlighting quick resolution times, knowledgeable support staff, and consistent issue handling. Many users appreciate the prompt assistance and stable service, even during onboarding.

Edge: Sertifi. Its recent reviews and higher support score suggest your team will experience fewer delays and more reliable help when needed.

Which Do Hoteliers Rate Higher: RoomMaster Payments or Sertifi by Flywire?

With only 20 reviews, RoomMaster Payments' ratings are outdated and predominantly negative, reflecting ongoing system errors and poor user satisfaction. The recent reviews are particularly critical, undermining confidence.

Sertifi, by comparison, has 129 reviews and a high overall rating, with a current NPS score of 9.4/10 and 94% likelihood to recommend. Hotels across various segments, especially luxury and branded properties, rate it highly for ease of use, support, and security.

Edge: Sertifi. Its larger, more recent review base and higher ratings clearly demonstrate stronger user satisfaction.

How Much Do RoomMaster Payments and Sertifi by Flywire Cost?

RoomMaster Payments is priced at a $300 monthly fee, with no trial, freemium, or discounts detailed. This flat fee can be costly for smaller hotels or those with limited transaction volume.

Sertifi charges $100 monthly, also without a trial or additional fees. Its lower price point makes it more accessible for a variety of hotel sizes, especially when considering the potential savings on processing fees.

Given the price and feature differences, Sertifi offers a more economical solution with broader capabilities.

What Type of Hotel Should Use RoomMaster Payments?

• Hotels already using RoomMaster PMS that require integrated payment solutions.
• Properties handling complex payment workflows like deposits, pre-authorizations, and partial captures.
• Hotels prioritizing in-house dispute resolution and automated reconciliation.
• Teams that prefer a solution embedded directly within their property management system.

Not ideal if your hotel needs advanced features like multi-currency support, multiple payment processors, or a modern, high-rated platform. Also, avoid if system stability and support are critical, given recent negative feedback.

What Type of Hotel Should Use Sertifi by Flywire?

• Hotels in high-value segments like luxury, branded, and conference hotels seeking secure, fast payments.
• Businesses needing multi-currency settlements or integration with platforms like Salesforce and Opera.
• Hotels aiming to reduce administrative workload by automating deposit collection and contract signing.
• Teams that value a simple, quick onboarding process and reliable customer support.

Not ideal if your hotel operates in a very limited geographic region without multi-currency needs or if you prefer an on-premise solution. Smaller or budget properties might find the platform more feature-rich than necessary.

Sertifi by Flywire vs RoomMaster Payments: The Bottom Line for Hotels

Sertifi by Flywire offers a broad, modern payment and eSignature platform with high user ratings, extensive recent reviews, and features supporting international payments. Its reliability and positive support experience make it an excellent choice for hotels seeking efficiency and security.

RoomMaster Payments is a tightly integrated, property-specific solution designed for existing RoomMaster users, but recent feedback suggests it struggles with stability, support, and feature limitations. Its niche focus and outdated reviews make it less suitable for most hotels today.

If your hotel values proven recent performance, ease of use, and adaptability, Sertifi clearly stands out. Opt for RoomMaster Payments only if you are committed to the RoomMaster PMS ecosystem and can tolerate ongoing technical challenges.

In conclusion, for most hotels evaluating current options, Sertifi by Flywire’s higher review count, recent positive feedback, and feature set position it as the smarter investment. Its ability to adapt to international needs and streamline workflows provides tangible benefits that justify its slightly higher reliance on external integrations.