Amadeus – iHotelier® Booking Engine vs. Roomstay:
Which Is Right for You?

The Decision

Choosing between Amadeus’s iHotelier® Booking Engine and RoomStay hinges on your hotel’s specific needs, priorities, and operational scale. While both aim to drive direct bookings, Amadeus offers a longstanding, feature-rich platform with extensive integrations and a solid market presence. RoomStay, on the other hand, is a newer and less-reviewed platform promising a seamless booking experience but currently lacks the depth of features and proven market traction. Which solution best aligns with your hotel’s goals?

Is Amadeus or RoomStay Better for Hotels?

Amadeus’s iHotelier® Booking Engine stands out for its robust feature set, with 34 exclusive features like pre- and post-stay emails, customizable add-ons, and multi-currency support. RoomStay, however, offers no unique features beyond its core booking engine, which limits its differentiation. Amadeus’s platform is designed around proven e-commerce best practices, aiming to maximize conversions and revenue.

In contrast, RoomStay's reviews and market presence are virtually nonexistent, with no recent feedback or ratings to support its effectiveness. Amadeus has accumulated 93 reviews with a solid 4.39/5 overall score, showing consistent user satisfaction, especially in ease of use and onboarding. RoomStay has no reviews or market data, making its actual performance and reliability uncertain.

Are you prepared to bet on an untested platform with no user reviews, or do you prefer an established product backed by years of hotel industry experience?

Amadeus vs RoomStay: Which Should Your Hotel Choose?

If your hotel needs a comprehensive booking engine with deep integration options, sophisticated marketing tools, and advanced reporting, Amadeus is the clear choice. Its extensive feature list and proven track record make it suitable for hotels seeking to boost direct bookings and revenue through tailored guest experiences.

If, however, your hotel’s primary focus is a simple, straightforward booking process and you are open to testing a newer platform, RoomStay might appeal. Still, without reviews, existing customers, or proven ROI data, it’s a riskier option.

For hotels prioritizing reliability, integration, and extensive feature support, Amadeus is the safer, more proven partner. If your hotel prefers a minimalist approach and is willing to experiment, RoomStay could be considered, but with caution.

Is Amadeus or RoomStay Easier to Use?

Amadeus’s iHotelier® Booking Engine scores 4.25/5 on ease of use, reflecting its intuitive interface, responsive design, and straightforward onboarding. Its user reviews highlight how staff have found it accessible after initial training, supported by a strong onboarding process scoring 4.01/5.

RoomStay has no available user ratings or reviews, making it impossible to gauge its usability. Given the lack of feedback, there’s no evidence to suggest it provides a better or even comparable user experience.

Edge: Amadeus.

Which Has Better Features: Amadeus or RoomStay?

Amadeus’s platform offers 34 exclusive features that enhance booking, marketing, and revenue management, such as automated reporting, multi-lingual support, loyalty program integration, rate plan comparisons, and Google Hotel Ads bookings. These features allow your team to personalize guest interactions and optimize conversions effectively.

RoomStay provides no unique or advanced features beyond its core booking engine, limiting its ability to support sophisticated revenue strategies or marketing initiatives. Without additional features, it’s unlikely to meet the needs of hotels seeking to scale or differentiate their booking experience.

Edge: Amadeus.

Which Has Better Customer Support: Amadeus or RoomStay?

Amadeus’s customer support is rated 3.22/5, with reviews indicating mixed experiences. Some hoteliers praise their dedicated account managers and responsiveness, but others report slow responses and difficulties resolving issues. Notably, some reviews mention that support can lag, especially during busy periods.

RoomStay has no reviews or support ratings, leaving its service quality an open question. Given Amadeus’s extensive industry presence and support infrastructure, it remains the more reliable choice, despite its mixed ratings.

Edge: Amadeus.

Which Has More Integrations: Amadeus or RoomStay?

Amadeus boasts 104 verified partner integrations, including major channels like SiteMinder, Oracle Hospitality, and D-Edge, providing seamless connectivity with PMS, payment gateways, and distribution channels. These integrations facilitate efficient management and broader distribution.

RoomStay has only 7 verified partners, including Triptease, Adyen, and Stripe, with limited options for connectivity and fewer channels for distribution. Its smaller partner network restricts its ability to integrate into existing hotel tech stacks.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or RoomStay?

Amadeus’s overall rating of 4.39/5 is based on 93 recent reviews, with independent hotels rating it 4.36/5 and branded hotels 4.5/5. Hotels of various sizes, especially those seeking reliability and extensive features, express satisfaction, citing revenue growth and ease of use.

RoomStay, lacking reviews altogether, provides no data on user satisfaction. Without recent ratings or customer feedback, it’s impossible to gauge how hoteliers perceive its value.

Edge: Amadeus.

How Much Do Amadeus and RoomStay Cost?

Amadeus’s pricing details are not publicly disclosed; it operates on a custom quote basis, often involving a setup fee and monthly charges based on room count and feature usage. RoomStay also offers no publicly available pricing, indicating a likely custom quote model.

Both platforms’ costs can vary significantly depending on your hotel’s size and needs, but the lack of transparent pricing makes direct comparison difficult. Expect to negotiate terms with each vendor.

What Type of Hotel Should Use Amadeus?

• Hotels seeking a comprehensive booking engine with extensive customization and marketing features.
• Properties aiming to increase direct bookings through targeted promotions and personalized guest experiences.
• Hotels that value deep integrations with PMS and distribution channels.
• Teams that prefer a platform with proven industry presence and robust support infrastructure.

Not ideal if you prefer a free or very low-cost solution, or if your hotel is very small with minimal technical resources.

What Type of Hotel Should Use RoomStay?

• Hotels looking for a simple, easy-to-implement booking engine to quickly boost direct bookings.
• Properties that prioritize a seamless guest experience with minimal setup.
• Hotels wanting a lightweight platform with basic booking features without complex integrations.
• Teams willing to pilot a new product without extensive reviews or proven long-term support.

Not ideal if your hotel needs advanced marketing tools, extensive integrations, or proven track records.

RoomStay vs Amadeus: The Bottom Line for Hotels

Amadeus’s iHotelier® Booking Engine is a mature, feature-rich platform trusted by many hotels globally. Its extensive integrations, proven market presence, and robust feature set make it the ideal choice for hotels focused on maximizing direct bookings and revenue.

RoomStay offers an appealing, straightforward solution, but its lack of reviews, features, and market presence makes it a risky choice for most hotels. If your hotel can tolerate uncertainty and is willing to test a new platform, RoomStay might be worth exploring; otherwise, Amadeus’s proven track record provides peace of mind.

In summary, for most hotels, especially those wanting confidence backed by reviews and a comprehensive feature set, Amadeus is the recommended choice. Its extensive integrations, proven user satisfaction, and market reach make it the safer, more effective platform for driving direct bookings and revenue growth.