The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 172 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Exely shines in ease of use and customer support — especially for brand properties (0.0/5) , with exclusive features like Mobile optimized/responsive and Post-stay emails.
Sawadee.com shines .
Side-by-side ratings based on 172 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $200/mo | Contact sales |
| Verified Reviews | 172 | 0 |
After analyzing 172 verified reviews, Exely users most value its support and responsiveness, booking engine effectiveness, direct booking enhancement, while Sawadee.com users highlight . Click any theme to see what reviewers say.
|
|
Sawadee.com |
|---|---|
| Pros | |
|
+
Support and Responsiveness
▾
|
|
|
+
Booking Engine Effectiveness
▾
|
|
|
+
Direct Booking Enhancement
▾
|
|
|
+
Channel Manager Synchronization
▾
|
|
| Cons | |
|
−
Customization and Flexibility
▾
|
|
|
−
Integration and Advanced Features
▾
|
|
|
−
Guest Experience Concerns
▾
|
|
How each product ranks among Booking Engine vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
Sawadee.com |
|---|---|---|
| Small (10-24 rooms) ▾ | #15 34 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #11 64 reviews | — |
| Large (75-199 rooms) ▾ | #22 5 reviews | — |
| X-Large (200+ rooms) ▾ | #8 6 reviews | — |
By Property Type
| Segment |
|
Sawadee.com |
|---|---|---|
| Boutique ▾ | #15 35 reviews | — |
| Luxury ▾ | #15 28 reviews | — |
| Branded / Chain ▾ | #16 17 reviews | — |
| Extended Stay ▾ | #16 9 reviews | — |
By Region
| Segment |
|
Sawadee.com |
|---|---|---|
| North America | #24 2 reviews | — |
| Europe ▾ | #25 11 reviews | — |
| Asia Pacific ▾ | #4 79 reviews | — |
| Middle East ▾ | #2 17 reviews | — |
Choosing the right booking engine for your hotel can radically influence your revenue, guest satisfaction, and operational efficiency. Both Exely Booking Engine and Sawadee.com aim to streamline reservations, but their offerings and market presence vary significantly. Exely, with its extensive review base and recent positive feedback, provides a more reliable option for hoteliers seeking a proven solution. Which platform aligns better with your hotel’s needs?
Both products target hotel operations, but Exely Booking Engine is a specialized SaaS platform designed explicitly for hoteliers. It’s built to boost direct bookings, manage multi-channel reservations, and support marketing efforts, making it a comprehensive tool for independent hotels and chains. Sawadee.com, on the other hand, is primarily a travel platform with booking capabilities, but it lacks dedicated hotel-centric features and a substantial user review history. Are you looking for a dedicated hotel booking engine or a broader travel platform?
While Exely offers 29 unique features, Sawadee.com provides none, focusing instead on general reservation management. Exely’s features include multi-lingual support, multi-currency handling, booking abandonment recovery, and website integration—attributes that directly impact hotel revenue. Sawadee.com’s lack of announced features suggests it’s less tailored for hotel-specific needs. Do you prioritize specialized hotel tools or a general reservation system?
Exely’s recent reviews and high ratings indicate ongoing customer satisfaction, with 63 reviews in the last six months and a 98% likelihood to recommend. Sawadee.com has no recent reviews, making it difficult to gauge current performance. Would you prefer a platform with recent user feedback or one with minimal publicly available data?
Edge: Exely Booking Engine
If your hotel needs a feature-rich, easy-to-manage booking engine that drives direct reservations and integrates with multiple third-party systems, go with Exely. Its robust feature set, including multi-lingual and multi-currency support, alongside a proven track record, makes it ideal for independent hoteliers and chains aiming to increase revenue.
If your hotel operates primarily as a travel agency, tour operator, or requires a platform with broad reservation capabilities beyond hotels, Sawadee.com might be suitable—though its lack of recent reviews makes this less certain. For hotels specifically seeking a dedicated, well-reviewed booking platform, Exely’s proven performance should be your priority.
In summary, choose Exely if you value recent, positive reviews, extensive features, and a platform tailored for hotel needs. Opt for Sawadee.com only if your operational scope extends beyond traditional hotel management and you’re comfortable with a less transparent support or performance history.
Edge: Exely Booking Engine
Exely Booking Engine boasts a user-friendly interface rated 4.91/5, with a smooth onboarding process and highly rated customer support (4.96/5). Users highlight its intuitive dashboard, straightforward rate management, and efficient reservation handling, making staff adoption easier.
Sawadee.com, lacking publicly available usability data, offers no recent reviews or ratings on ease of use. Without concrete feedback, it’s hard to assess how quickly your team could adapt to their platform or how responsive their support might be.
Given the detailed, current reviews emphasizing Exely’s ease of use, it’s clear that your team will likely face less friction during implementation. The absence of recent feedback for Sawadee.com leaves its usability unverified.
Edge: Exely Booking Engine
Exely provides 29 distinct features tailored for hotel operations, including multi-lingual support, multi-currency handling, booking abandonment recapture, flexible rate plans, and website integration. None of these features are available in Sawadee.com, which appears to have no publicly listed feature set.
In contrast, Sawadee.com’s lack of advertised features suggests it functions mainly as a reservation platform without the extensive marketing, upselling, or automation tools found in Exely. If comprehensive hotel-specific features are essential, Exely’s offering is far superior.
Edge: Exely Booking Engine
Exely’s support is highly rated at 4.96/5, with recent reviews praising its quick response times and proactive assistance. Customers emphasize the team’s friendliness and readiness to help improve operational efficiency.
Sawadee.com, with no recent reviews or publicly available support ratings, provides little insight into its support quality. The lack of recent feedback suggests it may not have the same level of dedicated support or responsiveness.
For hoteliers prioritizing reliable, quick support, Exely’s recent review data strongly favors its ability to assist effectively. Sawadee.com’s support quality remains unverified.
Edge: Exely Booking Engine
Exely boasts eight verified integrations, including notable partners like Hotellab, Oracle Hospitality, Mews, and Booking.com. This variety allows seamless synchronization across multiple property management and distribution systems, reducing manual work and errors.
Sawadee.com, with no verified integrations listed, may offer limited connectivity options. This could restrict your hotel’s ability to optimize operations or expand distribution channels efficiently.
If integration with other key hotel systems is a priority, Exely’s established partner network provides a clear advantage, making it the better choice.
Edge: Exely Booking Engine
Exely’s recent reviews reflect a high satisfaction rate, with 63 reviews in the last six months and a 98% likelihood to recommend. Its strengths are evident across multiple segments, notably boutique hotels, city center hotels, and resorts, with many praising how it enhances direct bookings and simplifies operations.
Sawadee.com, lacking recent reviews, offers no current data on hotel satisfaction. Without recent feedback, it’s difficult to determine its effectiveness or user contentment.
Given the current review activity, Exely’s user scores clearly surpass Sawadee.com’s unverified status.
Edge: Exely Booking Engine
Exely’s pricing starts at $200 per month with no implementation or setup fees, and it does not offer a freemium or trial version. Sawadee.com’s pricing is not publicly available, making direct comparisons impossible.
The transparent pricing structure of Exely allows for budgeting and planning, while the absence of visible costs for Sawadee.com suggests it might be a customized or less straightforward solution.
If predictable pricing and clear value are crucial, Exely’s straightforward model provides peace of mind.
Edge: Exely Booking Engine
Not ideal if:
Edge: Exely Booking Engine
Not ideal if:
Edge: Exely Booking Engine
Exely stands out as a dedicated, feature-rich hotel booking engine with a strong recent review profile, making it a dependable choice for hotels aiming to boost direct bookings and streamline operations. Sawadee.com, while possibly suitable for broader travel or reservation needs, lacks recent reviews, detailed features, or proven hotel support.
For hoteliers seeking a platform with proven performance, extensive functionalities, and active customer feedback, Exely is the clear winner. If your priority is a reliable, hotel-focused solution that can grow with your property, Exely should be your default pick.
Choose Exely if you want a trusted, well-reviewed platform that enhances guest experience and revenue. Consider Sawadee.com only if your operations extend beyond traditional hotel management and you are comfortable with its unverified support and feature profile.
Edge: Exely Booking Engine
Booking Engine pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
Sawadee.com | |
|---|---|---|
| Starting Price | From $200/mo | — |
According to HTR's product database, Exely Booking Engine and Sawadee.com share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
Sawadee.com |
|---|---|---|
| Conversion rate reports | ||
| Flexible dates | ||
| Mobile optimized/responsive | ||
| Multi-lingual | ||
| Multi-room bookings | ||
| Room substitutions |
Showing top differences. 17 more features differ between these products.
We analyzed 2 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"We took a proactive approach and collaborated with Exely, implementing various strategies, such as a loyalty program. The outcome has been outstanding — not only have we been able..."
No published case study for this goal yet.
"Once we switched to Exely, we immediately noticed a significant increase in reservations from online travel agencies. We discovered that our previous system had blocked some availa..."
No published case study for this goal yet.
What hoteliers love
Exely's support is lauded for its rapid response times and solution-oriented approach, contributing to an improved user experience. This is seen as a... Exely's support is lauded for its rapid response times and solution-oriented approach, contributing to an improved user experience. This is seen as a considerable strength of the product.
Exely's booking engine is frequently praised for its user-friendliness, fast operation, and ability to enhance direct bookings significantly, thus con... Exely's booking engine is frequently praised for its user-friendliness, fast operation, and ability to enhance direct bookings significantly, thus contributing to revenue growth. It is deemed to have a powerful positive impact on the guest experience and conversion rates.
The software is commended for increasing direct bookings and lowering reliance on OTAs. This positively impacts hotel revenue by lowering third-party... The software is commended for increasing direct bookings and lowering reliance on OTAs. This positively impacts hotel revenue by lowering third-party fees and providing a return on investment through efficient booking management.
Where hoteliers push back
A recurring critical point among users is the limited customization options available, particularly in reporting and website design. Users seek more f... A recurring critical point among users is the limited customization options available, particularly in reporting and website design. Users seek more flexibility to adapt templates and reports to their needs.
Users would like to see improvements in integration capabilities with other hotel management systems. Current integration limitations are seen as a do... Users would like to see improvements in integration capabilities with other hotel management systems. Current integration limitations are seen as a downside restricting the platform's full potential.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Exely Booking Engine and Sawadee.com share many core Booking Engine features, but each has unique capabilities. Exely Booking Engine offers 8 verified integration partners, while Sawadee.com offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Exely Booking Engine leads in ease of use at 4.9/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Exely Booking Engine: No. Sawadee.com: No. Neither product currently offers a free tier. Most Booking Engine vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Exely has an HT Score of 93 and Sawadee.com has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor