Selfbook vs. The Guestbook vs. Trust Payments: Which is a Better Fit?

Selfbook Station

Workflow Automation

Refund Management
Pre-Authorizations
Payment Splitting

Payment Methods

Pay by Link
Gratuity Function
Partial Capture
Recurring Payments
Klarna Installment Plans
Accepts Apple Pay
Mail Order Telephone Order (MOTO) Payments
Accepts Google Pay
Installment Plans
Accepts Paypal
Accepts AliPay
Accepts WeChatPay
Accepts Visa
Accepts American Express
Contactless Payments
Accepts Discovery
Accepts Mastercard
Accepts Diners Club

Security & Fraud Prevention

Chargeback Management
Payment Tokenization
Pre-Authorizations
3-D Secure Payments
PCI Compliance

Multi-Currency

Multi-Currency Settlements
Dynamic Currency Conversion (DCC)

Adjustments

Authorization Adjustments
Refund Management

Hardware

Elavon (Credit Card Processing)
TSYS (Credit Card Processing)
GlobalPayments (Credit Card Processing)
Vantiv (Credit Card Processing)
First Data (Credit Card Processing)
Heartland (Credit Card Processing)
Chase (Credit Card Processing)
Multi-Processor Gateway

Other

The Guestbook

Points & Redemption

Multi-Currency Support

The ability to manage more than one loyalty point/mile currency - this is not a fundamental requirement of a loyalty program but many programs are now allowing customers to choose which loyalty currency they want to earn.
Redemption Catalog

The ability to load products or services that can be acquired by loyalty program members with their points - this is not a fundamental requirement of a loyalty program, but most programs will have a rewards catalog (in some cases provided by a 3rd party vendor)
Points Bank

The database that stores all loyalty transactions with customers including balance - no points program can exist without this feature
Currency Exchange

The ability to enable the exchange between loyalty currencies - this is a useful feature but not a fundamental requirement of a loyalty program
Future Stay Rewards

Save your rewards towards a future stay at a participating hotel
Charitable Donation Rewards

Donate your rewards to a favorite charitable cause
Cash Back Rewards

Redeem your rewards via Paypal or gift card
Rewards Network

Join a network of independent hotels to grow the value of your loyalty program and attract like-minded travelers who have stayed at similar hotels to yours.

Loyalty Program Customization

Loyalty Rules Engine

Enables the definition of rules to issue loyalty points based on purchase or activity engagement with customers. - this is a fundamental feature as no program can function without a rules engine.

Other

Partner Management

The ability to add one or more partners who also issue the same loyalty currency and which enables visibility into the partners' activities with customers. While not a fundamental requirement, most programs are expanding to include many partners issuing the same loyalty currency
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Trust Payments

Workflow Automation

Refund Management
Pre-Authorizations
Payment Splitting

Payment Methods

Pay by Link
Gratuity Function
Partial Capture
Recurring Payments
Klarna Installment Plans
Accepts Apple Pay
Mail Order Telephone Order (MOTO) Payments
Accepts Google Pay
Installment Plans
Accepts Paypal
Accepts AliPay
Accepts WeChatPay
Accepts Visa
Accepts American Express
Contactless Payments
Accepts Discovery
Accepts Mastercard
Accepts Diners Club

Security & Fraud Prevention

Chargeback Management
Payment Tokenization
Pre-Authorizations
3-D Secure Payments
PCI Compliance

Multi-Currency

Multi-Currency Settlements
Dynamic Currency Conversion (DCC)

Adjustments

Authorization Adjustments
Refund Management

Hardware

Elavon (Credit Card Processing)
TSYS (Credit Card Processing)
GlobalPayments (Credit Card Processing)
Vantiv (Credit Card Processing)
First Data (Credit Card Processing)
Heartland (Credit Card Processing)
Chase (Credit Card Processing)
Multi-Processor Gateway

Other

What Customers Are Saying

Most Recent Review

Selfbook doesn’t have any clients that have vouched for the product

Inspiring Returns and Lasting Impressions at Abode Hotels

Director of Revenue, Distribution and Central Reservations

Trust Payments doesn’t have any clients that have vouched for the product

Most Positive Review

Hassle Free Loyalty program

Managing Director

Most Critical

The Guestbook knows independent hotels!

Operations Manager from Boise (United States of America)

References

Eumi Koh
Assistant General Manager The London West Hollywood at Beverly Hills

Cindy Kim
Director of Revenue Management The Wick, Hudson, a Tribute Portfolio Hotel