The Guestbook

4.8 (128 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Product Banner

The Guestbook

4.8 (128 REVIEWS)

Ranked 1 (out of 16) in Loyalty Programs for Independents

2023 Winner Hotel Software

Hoteliers voted The Guestbook as the #1 Loyalty Programs for Independents provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The Guestbook helps independent and boutique hotels drive direct bookings by leveraging the power of cash back rewards and exposure to its 2.5 million+ registered members.

User avatar image User avatar image User avatar image

Ratings Summary

4.8
Excellent
128 reviews
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, The Guestbook is the #2 most trending product in the Loyalty Programs for Independents category (out of 16) and the #84 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

The Guestbook’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted The Guestbook as the #1 Loyalty Programs for Independents provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About The Guestbook
Founded in 2014 | Headquarters in Las Vegas (United States) | 45 employees
With over 2.5 million registered members and more than 800+ partner hotels and resorts across 70+ countries, The Guestbook is at the forefront of independent travel innovation. Our company was founded on the belief that a direct relationship between hoteliers and their guests is more rewarding for everyone. Our cash back rewards program gives guests the freedom of three redemption options: 5% Cash Back, 5% Cash for a Cause, or 15% Cash Forward towards a future stay at one of our partner hotels. For hoteliers, we deliver all the revenue benefits of direct booking and a direct customer relationship, as well as exclusive exposure to our growing number of Guestbook members worldwide. To learn more about The Guestbook, please visit https://theguestbook.com/hoteliers.

Capabilities

Explore Hotels

Booking Engine Integration

Member Account Dashboards

Member Redemption Portal

Member Deals

Features

Points & Redemption

4/5 features

Loyalty Program Customization

4/5 features

Other

2/2 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

The Guestbook Average The Guestbook

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

1

Success Stories

4

References

60

Featured Customers

Popularity by Segment

Size

65 | X-Large (200+ room)

42 | Large (75-199 room)

16 | Medium (25-74 room)

4 | Small (10-24 room)

1 | X-Small (1-9 room)

Type

54 | Boutiques

50 | Resorts

28 | Luxury Hotels

17 | Branded Hotels

10 | City Center Hotels

8 | Limited Service & Budget Hotels

7 | Casinos

7 | Hostels

6 | Airport/Conference Hotels

6 | Vacation Rentals & Villas

4 | Extended Stay & Serviced Apartments

3 | RV Parks & Campgrounds

2 | Motels

1 | Bed & Breakfast & Inns

Region

111 | North America

12 | Central America

6 | Europe

1 | Asia Pacific

1 | South America

1 | Africa

Category

128 | Loyalty Programs for Independents

77 | Direct Booking Tools

More Products by The Guestbook

https://ucarecdn.com/b21ce219-b85c-46c5-9e78-473dfda9e1e8/-/crop/709x443/0,166/-/preview/
https://ucarecdn.com/9ee9250d-3cae-48c2-8a6a-884ee8978f66/-/crop/709x443/0,166/-/preview/
https://ucarecdn.com/28e2f606-ffb2-4203-bf2f-b19f19b41020/-/crop/1428x893/0,0/-/preview/
https://ucarecdn.com/b1f7b404-5945-4996-8307-494460c03d51/-/crop/1428x893/0,0/-/preview/

128

Reviews

5

Expert Recommendations

Hotelier Rating

Excellent
123
Very Good
8
Average
1
Poor
0
Terrible
0

By Product

  • Loyalty Programs for Independents
    Loyalty Programs for Independents
  • Direct Booking Tools
    Direct Booking Tools

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • South America
    South America
  • Central America
    Central America
  • Africa
    Africa
10

great conversion, price comparison is unbeatable, more direct bookings.

General Manager from 200 to 499 room Airport/Conference Hotel in Calgary (Canada)

Verified
4 days ago
The amount of direct bookings we receive now. Guest appreciate a rewards and loyalty program that is simple and easy to use.
9

Great professionals, always responding

Commissions Analyst from 500+ room Hostel in Ciudad de México (Mexico)

Verified
10 days ago
The service of all of their collaborators is always great, they solve any issues we have in good times and in good mood
10

Excellent performance!

Corporate Promotion Manager from 200 to 499 room Branded Hotel in Ciudad de México (Mexico)

Verified
10 days ago
We have ve been working together for the past four years and every year with great success, results and service.
10

Pleasant to work with

Front office manager from 100 to 199 room Airport/Conference Hotel in Ames (United States of America)

Verified
11 days ago
It is very easy to work with the guestbook. If I need help they get back to you in a timely matter.
10

Great Service

Director of Operations from 100 to 199 room Boutique in Los Angeles (United States of America)

Verified
11 days ago
The system itself is a very unique and easy to use both for the guest and the hotel. It lets and independent hotel as ours offer rewards that will also create loyalty and traffic to our site. The program has helped the front desk in creating a conversation when offering rewards or points when a guest makes a reservation directly with our ho...
10

Easy gooing cooperation

Sales & Marketing Manager from 5 to 9 room Vacation Rentals & Villa in Dubrovnik (Croatia)

Verified
11 days ago
The process of implementing Guestbook to our booking engine was easy. We always receive all info about transfers confirmed. Payment is punctual.
10

The GuestBook has been an excellent partner for Alexis Park. Management and our guests are happy with this program.

Front office manager from 200 to 499 room Resort in Las Vegas (United States of America)

Verified
11 days ago
Guest have started to book directly with the hotel. We receive many compliments regarding the program. We love the idea of having a program our guest can enjoy rewards and have the option on how to be compensated.
10

A user friendly loyalty programme offering rewards to guests globally.

Regional Director of Sales from 75-99 room Luxury Hotel in Tambon Choeng Thale (Thailand)

Verified
12 days ago
Easy to set up, relatively quick to install, intergrates well and able to be fully customised to the look and feel of our own booking engine. Allows guests to gain and burn points from previous or current stays. Being part of a global alliance hopefully will aid us in the long term with our conversion of new direct bookings. Even though we...
10

Better Loyalty program leads to greater direct return bookings

Vice President of Sales from 100 to 199 room Boutique in Kissimmee (United States of America)

Verified
12 days ago
Since the inception of our agreement, we have seen incremental bookings through the loyalty program, better conversion rates and an overall increase in booked business at a lower cost than other programs. Their rewards program, in comparison to others, offers a better price point for the guests, encouraging them to use The Guest Book for al...
10

Favorite Partner

Revenue Consultant from 100 to 199 room Boutique in San Francisco (United States of America)

Verified
26 days ago
Guestbook is a great partner to work with with! The team is great and the product is a "no-brainer" to me!
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 13

Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

91% recommended by 1430 hotels

Channel Managers
Cloudbeds
Cloudbeds

91% recommended by 1106 hotels

Booking Engine
OTA Insight
OTA Insight

96% recommended by 973 hotels

Hotel Rate Parity
Oracle Hospitality

This integration hasn’t been verified by Oracle Hospitality yet.

Oracle Hospitality

89% recommended by 414 hotels

Property Management Systems
Bookassist
Bookassist

95% recommended by 360 hotels

Booking Engine
+2 more
RMS

This integration hasn’t been verified by The Guestbook yet.

RMS

86% recommended by 326 hotels


Mews
Mews

90% recommended by 318 hotels

Booking Engine
SHR Group
SHR Group

95% recommended by 275 hotels

Booking Engine
ResNexus

This integration hasn’t been verified by The Guestbook yet.

ResNexus

97% recommended by 269 hotels


Cendyn
Cendyn

86% recommended by 251 hotels

Hotel Reservations Systems
+3 more

Request a Quote

Response Time

2 days

Recommended

97%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live