The Guestbook

Ranked 1 (out of 17) in Loyalty Programs for Independents

Loyalty Programs for Independents

The Guestbook helps independent and boutique hotels drive direct bookings by leveraging the power of...

Ratings Snapshot

Certificate of Excellence
Read 53 reviews
97%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 17 in Loyalty Programs for Independents

Ease of Use
4.9/5
ROI
4.8/5
Implementation
4.9/5
Customer Support
5.0/5
Verified Customer Support

The Guestbook’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutiques 22 verified reviews
    98%
  • Resorts 16 verified reviews
    96%
  • Luxury Hotels 8 verified reviews
    96%
  • Vacation Rentals & Villas 2 verified reviews
    95%
  • Motels 1 verified reviews
    100%
  • Extended Stay & Serviced Apartments 1 verified reviews
    90%
  • Hostels 1 verified reviews
    100%

The Guestbook Overview

The Guestbook Overview

With over 1 million registered members and more than 750 partner hotels and resorts across 70 countries, The Guestbook is at the forefront of independent travel innovation. Our company was founded on the belief that a direct relationship between hoteliers and their guests is more rewarding for everyone. Our cash back rewards program gives guests the freedom of three redemption options: 5% Cash Bac...

About The Guestbook View website

Founded in 2013 | Headquarters in West Hollywood United States | 45 employees

The Guestbook partners with independent hotels to increase net revenue through the power of cash back rewards.

Other Products by The Guestbook

1/2

Integrates with

  • Booking Engine
  • Property Management Systems
  • Hotel CRM & Email Marketing
Browse integrations (26 verified)

What customers love about The Guestbook

Like 97% recommend

Director of Sales, Marketing & Revenue from Boutiques

When evaluating a rewards program platform for our portfolio, we chose The Guestbook over others for a variety of reasons. The ease of use for our customers was one of the main keys. With so much information available an...

Director of Revenue Management from Resorts

As an independent oceanfront beach resort, we are always seeking points of difference to stand out amongst the competition. We recently completed set up and initiation of the Guestbook Loyalty Program for Independents a...

VP of Hotel Marketing & Distribution from Resorts

-Seamless integration and easy onboarding process -Flexible reward program to let guests redeem in three ways -Great way to drive direct bookings

Director of Sales & Revenue from Boutiques

Since joining the Guestbook, direct bookings have increased considerably. Guests always let us know they love the flexibility of a loyalty program that can either give you cash directly or use toward another stay. This i...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The Guest Book is a great platform that enables independent hotels and groups to offer loyalty to guests, allowing them to compete with large chains. Additionally, they do a great job in marketing hotels to drive direct traffic.

by James Bishop (SiteMinder) on October 15, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

The Guest Book is a bridge between direct guests and their hotels. They are able to engage with guests at varying parts of the guest journey and enables hotels to easily. customise and add promotions.

by James Bishop (SiteMinder) on October 15, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

When selecting any type of service or software to enhance your guest journey or tech stack, it's worth spending the time to speak with their existing users, and understand their experience. In this case, you won't be disappointed!

by James Bishop (SiteMinder) on October 15, 2021

See more answers (2)
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Recommended by

Features

Other

8/8 features

Want to go behind the scenes and see how The Guestbook works?

Clients & references

References & testimonials

Testimonial avatar
We have seen that the Guestbook improves our booking engine's conversion rate. More direct bookings means we have a greater number of opportunities to deliver excellent guest experiences and foster l...
Eumi Koh Assistant General Manager at the The London West Hollywood at Beverly Hills
Testimonial avatar
Implementing the Guestbook has been great for our numbers-we've consistently seen month-over-month improvements in conversions and returns. We particularly appreciate how seamlessly the Guestbook ope...
Cindy Kim Director of Revenue Management at the The Wick, Hudson, a Tribute Portfolio Hotel

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Mexico
  • Saint Lucia
  • Bermuda
  • Dominican Republic
  • United Kingdom
  • Aruba
  • Virgin Islands, U.S.
  • Puerto Rico

53 Verified The Guestbook Reviews

Likelihood to Recommend
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December 15, 2021

The Guestbook Review: Great Partner for Independent Hotel

Director General from Boutiques in Oaxaca de Juárez (Mexico)

Recommend 10/10
Full blue star
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What do you like most?

A loyalty program that has improved the visibility of our official website. A conversion tool that increases the ADR of the direct channel. Customers can achieve economic benefits and exclusive advanta...

What do you dislike or think could be improved?

At the moment we are happy with the performance. We will continue working and thus see areas of opportunity and improvement.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 14, 2021

The Guestbook Review: seamless integration, reliable, dependable customer service

Asst Finance Manager from Luxury Hotels in Jalousle (Saint Lucia)

Recommend 10/10
Full blue star
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What do you like most?

INCREASE DIRECT RESERVATIONS KEEPING GUEST INFORMED ABOUT RESORT REWARDING OUR LOYAL CUSTOMERS WITH CASH BACK PROGRAMS RELIABLE STAFF WITH CREATE PERSONAL SKILLS CREATE CUSTOMER SERVICE, ALWAYS AVAILA...

What do you dislike or think could be improved?

AT THIS MOMENT THEY HAVE BEEN GREAT , WITH OUR FAST PAST WORLD AND THE NEW TECHNOLOGICAL ADVANCES THEY ONYLY NEED TO KEEP ADVANCING AND IMPROVE ON WHATS ALREADY A GREAT PRODUCT.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

December 14, 2021

The Guestbook Review: Great Program

Recommend 10/10
Full blue star
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What do you like most?

As a small property we did not have the tools to provide a loyalty program for our guest. Guestbook is a great reward program the was was able to offer our guests.

What do you dislike or think could be improved?

If possible the option to remove rate plans that are not included in the reward program on our own for a faster turn around.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 13, 2021

The Guestbook Review: Favorite Partner

Revenue Consultant from Boutiques in San Francisco (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Guestbook is a great partner to work with with! The team is great and the product is a "no-brainer" to me!

What do you dislike or think could be improved?

Nothing! I think the product is great and is constantly improving. I wouldn't change anything. Keep up the good work!!!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 07, 2021

The Guestbook Review: Amazing program

Assistant General Manager from Hostels in Clayton (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I like that hotels that are independent can offer their guests something for their stay that it convenient and price reasonable

What do you dislike or think could be improved?

At this time, I can not think of any improvements the system may need. I think it does exactly what its need to

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 07, 2021

The Guestbook Review: Great value

Director of Sales from Boutiques in Miami Beach (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

* Direct bookings from website *Rewards program that doesn't come from hotel budget * Easy to use * Cost effective *E- marketing tools

What do you dislike or think could be improved?

If Guestbook was integrated with our reservations system I believe it would make the platform perfect for hotels because it would be a seamless production.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Commission or Revenue Share
% of room upsell revenue

Recent News & Content

Recent press releases

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Resources & reports

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Popular The Guestbook Integrations

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