The Guestbook

4.8 (353 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Scott, Casey, Janeen + 18 more experts recommend The Guestbook

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The Guestbook

Ranked 1 (out of 23) in Loyalty Programs for Independents

2026 Winner Hotel Software

Hoteliers voted The Guestbook as the #1 Loyalty Programs for Independents provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The Guestbook helps independent and boutique hotels drive direct bookings by leveraging the power of cash back rewards and exposure to its 4M+ registered members.

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Bell avatar Bell - AI powered product analyst

I analyzed all of The Guestbook’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Guestbook is praised by independent hotels for turning loyalty into direct bookings, lowering OTA commission costs, and helping smaller properties compete with chain programs. Reviewers say it is easy to launch, simple for guests to redeem cash back/points, and effective at boosting visibility, repeat stays, and cross-property revenue. The main gaps are stronger reporting, PMS/commission automation, and more marketing customization.

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Lotte New York Palace, Grupo Posadas, Oxford Hotels & Resorts & 285 others

Read their reviews

What Types of Hotels The Guestbook is Popular For

Size

4 | X-Small (1-9 room)

48 | Small (10-49 room)

66 | Mid-Sized (50-99 room)

204 | Large (100-499 room)

42 | X-Large (500+ room)

Country

210 | United States

34 | Mexico

19 | Canada

15 | United Kingdom

7 | Thailand

5 | Australia

5 | Malaysia

4 | Czech Republic

3 | Turkey

3 | Portugal

3 | Switzerland

3 | China

2 | United Arab Emirates

2 | Saudi Arabia

2 | Ireland

2 | Singapore

2 | Virgin Islands, U.S.

2 | Hungary

2 | Maldives

2 | India

2 | Greece

1 | Saint Lucia

1 | Netherlands

1 | Costa Rica

1 | Austria

1 | Germany

1 | Italy

1 | Argentina

1 | Bulgaria

1 | Barbados

1 | Dominican Republic

1 | Saint Martin (French part)

1 | Denmark

1 | Macau

1 | Puerto Rico

1 | Spain

1 | Panama

1 | Namibia

1 | Sierra Leone

1 | France

1 | Croatia

Type

211 | Boutique Hotels

154 | Resorts

149 | Luxury Hotels

129 | City Center Hotels

99 | Airport/Conference Hotels

97 | Bed & Breakfast & Inns

87 | Limited Service & Budget Hotels

86 | Branded Hotels

31 | Extended Stay & Serviced Apartments

22 | Casinos

16 | Hostels

11 | Vacation Rentals & Villas

10 | RV Parks & Campgrounds

5 | Motels

Region

263 | North America

40 | Europe

22 | Asia Pacific

7 | Middle East

7 | Central America

5 | Oceania

3 | South America

2 | Africa

Category

353 | Loyalty Programs for Independents

236 | Direct Booking Tools

The Guestbook Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Loyalty Programs for Independents for Small Hotels
#1 of 3
Best Loyalty Programs for Independents for Mid-sized Hotels
#1 of 3
Best Loyalty Programs for Independents for Large Hotels
#1 of 2

The Guestbook Loyalty Programs for Independents Rankings

By size
Best Loyalty Programs for Independents for Small Hotels 96% recommended by 36 Small hotels
#1 of 3
The Guestbook is a top Loyalty Programs for Independents pick among Small on HotelTechReport because hoteliers like the cash back, credit, or charitable donations guests can choose, which helps small independents compete with chain-style rewards.
Best Loyalty Programs for Independents for Mid-sized Hotels 96% recommended by 145 Mid-sized hotels
#1 of 3
The Guestbook is a top Loyalty Programs for Independents pick among mid-sized hotels on HotelTechReport, because hoteliers value its cash-back, donate, or future-stay rewards that guests can understand at booking and redeem without a big-chain points system.
Best Loyalty Programs for Independents for Large Hotels 97% recommended by 71 Large hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among large hotels on HotelTechReport, because hoteliers point to its cash back rewards that can be redeemed for gift cards or future stays, giving independents a clear way to pull direct bookers away from OTAs.
Best Loyalty Programs for Independents for Enterprise Hotels 97% recommended by 39 Enterprise hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among X Large on HotelTechReport, because hoteliers point to cash back rewards that help guests choose direct bookings and keep returning. Reviewers also mention group rewards, charity donation, and gift cards.
By type
Best Loyalty Programs for Independents for Resorts 96% recommended by 123 Resorts hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among resorts on HotelTechReport, with hoteliers calling out cash back and charitable rewards that give guests a clear reason to book direct and come back.
Best Loyalty Programs for Independents for Other 94% recommended by 38 Other hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among other properties on HotelTechReport, with hoteliers pointing to its cash back rewards and charity options that help small independent hotels compete for direct bookings without a brand loyalty budget.
Best Loyalty Programs for Independents for Motels 96% recommended by 5 Motels hotels
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among Motel on HotelTechReport, with hoteliers pointing to cash back for direct-booking guests that is "simple for the guests to understand."
Best Loyalty Programs for Independents for Hostels 94% recommended by 14 Hostels hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among Hostel on HotelTechReport, with reviewers pointing to direct-booking rewards that help independent properties grow bookings and collect new emails from non-guests.
Best Loyalty Programs for Independents for City Center Hotels 96% recommended by 110 City Center Hotels hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among City-Center-Hotel on HotelTechReport, because hoteliers point to its cash back rewards and member promotions that help compete with brands and drive direct bookings.
Best Loyalty Programs for Independents for Casinos 100% recommended by 18 Casinos hotels
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among casinos on HotelTechReport, with hoteliers pointing to direct-booking lift and a loyalty rewards program that guests book for. One resort said it grew direct bookings from 17% to 25% through Guestbook.
Best Loyalty Programs for Independents for Branded Hotels 96% recommended by 71 Branded Hotels hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among branded hotels on HotelTechReport, because hoteliers value cash back rewards and the option to apply credits toward future stays on direct bookings. Reviewers say that gives guests a clear reason to book direct instead of through OTAs.
Best Loyalty Programs for Independents for Boutique Hotels 96% recommended by 168 Boutique Hotels hotels
#1 of 3
The Guestbook is a top Loyalty Programs for Independents pick among Boutique on HotelTechReport, with hoteliers pointing to cash back and charity rewards that help them win direct bookings from guests who would otherwise book OTAs.
Best Loyalty Programs for Independents for Bed & Breakfast & Inns 97% recommended by 79 Bed & Breakfast & Inns hotels
#1 of 3
The Guestbook is a top Loyalty Programs for Independents pick among bed and breakfasts on HotelTechReport, with guests getting rewards by email at booking and cash back, gift cards, or donations they can redeem later.
Best Loyalty Programs for Independents for Airport/Conference Hotels 98% recommended by 77 Airport/Conference Hotels hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among conference hotels on HotelTechReport, and hoteliers point to its cash back rewards as a clear reason guests book direct and come back. For lean teams, that gives them a loyalty program without a branded chain.
Best Loyalty Programs for Independents for Limited Service & Budget Hotels 96% recommended by 69 Limited Service & Budget Hotels hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among Limited-Service-Budget on HotelTechReport, because hoteliers say its cash back and cash forward rewards give guests a reason to book direct instead of through OTAs.
Best Loyalty Programs for Independents for Extended Stay & Serviced Apartments 94% recommended by 23 Extended Stay & Serviced Apartments hotels
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among Extended-Stay-Serviced-Apartments on HotelTechReport, with hoteliers pointing to cash-back rewards that guests use to book direct more often and even return through the network.
Best Loyalty Programs for Independents for RV Parks & Campgrounds 97% recommended by 7 RV Parks & Campgrounds hotels
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among Rv-Parks-Campgrounds on HotelTechReport, with reviewers singling out its cashback program as a different incentive that helps drive direct bookings and compete with brand loyalty offers.
Best Loyalty Programs for Independents for Vacation Rentals & Villas 98% recommended by 9 Vacation Rentals & Villas hotels
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among Vacation-Rentals-Villas on HotelTechReport, because hoteliers say its website pop-ups make the direct-booking savings clear to guests and help convert them off OTAs.
Best Loyalty Programs for Independents for Luxury Hotels 97% recommended by 130 Luxury Hotels hotels
#1 of 3
The Guestbook is a top Loyalty Programs for Independents pick among Luxury on HotelTechReport, with cash-back rewards that help luxury independents pull direct bookings away from OTAs and branded chains. Hoteliers also like the meeting planner incentive as a closing tool for group business.
By region
Best Loyalty Programs for Independents for hotels in Central America 98% recommended by 6 hotels in Central America
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among Central America on HotelTechReport, because hoteliers say its cash-back rewards are a clear direct-booking incentive and bring incremental bookings from the Guestbook network.
Best Loyalty Programs for Independents for hotels in Asia Pacific 93% recommended by 16 hotels in Asia Pacific
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among Asia Pacific on HotelTechReport, because hoteliers point to its cashback rewards and direct-booking incentives that help independent hotels pull guests off OTAs.
Best Loyalty Programs for Independents for hotels in North America 97% recommended by 218 hotels in North America
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among North America on HotelTechReport, with hoteliers pointing to cash back, gift cards, or charity donations that give independent hotels a simple way to compete with branded programs.
Best Loyalty Programs for Independents for hotels in Middle East 95% recommended by 6 hotels in Middle East
#2 of 2
The Guestbook is a top Loyalty Programs for Independents pick among Middle East on HotelTechReport because hoteliers value the instant cash-back rewards, not points, and the way it pushes more direct bookings through their own website.
Best Loyalty Programs for Independents for hotels in Europe 96% recommended by 32 hotels in Europe
#2 of 2
The Guestbook is a top Loyalty Programs for Independents pick among Europe on HotelTechReport, because hoteliers value the cash rewards or future stays and clear reward structure that help turn direct bookings into repeat guests.
By country
Best Loyalty Programs for Independents for hotels in United States 98% recommended by 171 hotels in United States
#1 of 2
The Guestbook is a top Loyalty Programs for Independents pick among United States hotels on HotelTechReport, because hoteliers point to cash back, cash forward, and charity options that help independents compete with brands and turn direct bookings into repeat stays.
Best Loyalty Programs for Independents for hotels in Thailand 98% recommended by 5 hotels in Thailand
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among Thailand on HotelTechReport, with hoteliers pointing to cash rewards and in-resort redemption that turn repeat stays into direct bookings. One Bangkok property says it "significantly increased direct bookings" and reduced OTA dependency.
Best Loyalty Programs for Independents for hotels in Mexico 97% recommended by 31 hotels in Mexico
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among hotels in Mexico on HotelTechReport, because hoteliers point to the cash rewards setup that gets guests to book direct and come back, with one saying it gives them “the confidence to apply.”
Best Loyalty Programs for Independents for hotels in United Kingdom 91% recommended by 14 hotels in United Kingdom
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among United Kingdom hotels on HotelTechReport because hoteliers say it lets them run rewards that drive direct bookings and keep control of the points system.
Best Loyalty Programs for Independents for hotels in Canada 93% recommended by 16 hotels in Canada
#1 of 1
The Guestbook is a top Loyalty Programs for Independents pick among hotels in Canada on HotelTechReport, with guest rewards that guests can redeem themselves and cash back, gift cards, or charity donations that bring more direct bookings.

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What is The Guestbook?

Founded in 2014 | Headquarters in Las Vegas (United States) | 45 employees
The Guestbook is a loyalty and direct-booking marketing platform for independent hotels and resorts. It helps properties drive more direct reservations, reduce OTA commission costs, and build stronger guest relationships through flexible rewards like cash back or future-stay credit. The platform supports repeat bookings, increases conversion, and gives hotels added exposure through its partner network, while fitting into existing hotel sales and marketing operations.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of The Guestbook products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by The Guestbook

FAQs

Capabilities

Explore Hotels

Booking Engine Integration

Member Account Dashboards

Member Redemption Portal

Member Deals

Features

Points & Redemption

4/5 features

Loyalty Program Customization

4/5 features

Other

2/2 features

Available Add-ons & Modules

The Guestbook Extension

Direct Booking Tools
A browser extension to help members automatically earn cash rewards at 60,000 hotel's world-wide. With your hotel as part of The Guestbook Collection, we'll convince users shopping on popular hotel booking sites to book on brand.com instead.

INCLUDED

The Guestbook Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, The Guestbook is the #1 most trending product in the Loyalty Programs for Independents category (out of 23) and the #34 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

The Guestbook has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted The Guestbook as the #1 Loyalty Programs for Independents provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

The Guestbook Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

The Guestbook Average The Guestbook

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No matching results

22

Success Stories

19

References

75

Featured Customers

The Guestbook Case Studies

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Oceanfront Growth: Direct bookings powered by The Guestbook

Fort Lauderdale (United States)

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Beyond Game Day: How Scholar Hotels turned event-driven visitors into loyal, returning guests

State College (United States)

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Elevating Loyalty & Experiences Through Direct Connections

Cancun (Mexico)

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Turning Stays into Loyalty at Pacific Palms Resort

City of Industry (United States)

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Strategic Growth at The Slate Phuket

Nai Yang (Thailand)

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Turning Guest Experiences into Loyalty and Growth

Colorado Springs (United States)

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Inspiring Returns and Lasting Impressions at Abode Hotels

Canberra (Australia)

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ARCOTEL Hotels' Story of Transforming Guest Loyalty into Revenue Gold

Vienna (Austria)

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Modern Hotel and Bar Boosts Direct Bookings with The Guestbook Partnership

Boise (United States)

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CANVAS Hotel Dallas leveraged the power of cashback rewards to achieve a 24% increase in direct booking conversion.

Dallas (United States)

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The West-End Hotel Collection in France has partnered with the Guestbook to enhance their three Parisian hotels' direct booking conversions.

Paris (France)

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Clementine Hotel & Suites leveraged the power of cashback rewards to achieve a 40% increase in conversion

Anaheim (United States)

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Alexis Park Resort strategically partnered with The Guestbook by instantly rewarding guests for booking direct

Las Vegas (United States)

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Paramount Hospitality Management strategically partnered with The Guestbook by leveraging the power of cashback

Orlando (United States)

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By offering Cash Rewards to non-casino guests, Sycuan Casino Resort managed to increase direct-bookings by 24%.

El Cajon (United States)

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YOTEL grows direct bookings and rewards loyal guests

Boston (United States)

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eat.drink.sleep strategically partnered with The Guestbook by leveraging the power of cashback.

Lake Havasu City (United States)

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The San Carlos Hotel in New York City leveraged the power of cashback rewards to achieve a 35% increase in conversion.

New York City (United States)

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RBH Management Independent hotel collection strategically partnered with The Guestbook by leveraging the power of cashback

York (United Kingdom)

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Sustaining Growth Year-Round

Toronto (Canada)

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Trusted by One, Referred to Another: A Case Study in Exceptional Partnership

New York City (United States)

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Discover how Grupo Posadas allowed The Guestbook to generate a substantial increase in web direct conversion and revenue.

More Products by The Guestbook

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The Guestbook Reviews

Hotelier Rating

Excellent
322
Very Good
23
Average
5
Poor
2
Terrible
1

Property Size

  • X-Small (3)
  • Small (46)
  • Mid-Sized (63)
  • Large (196)
  • X-Large (41)

Country

  • United States
    United States
    (203)
  • Mexico
    Mexico
    (33)
  • Canada
    Canada
    (18)
  • United Kingdom
    United Kingdom
    (15)
  • Thailand
    Thailand
    (6)
  • Czech Republic
    Czech Republic
    (4)
  • Australia
    Australia
    (4)
  • Malaysia
    Malaysia
    (4)
  • China
    China
    (3)
  • Portugal
    Portugal
    (3)
  • Switzerland
    Switzerland
    (3)
  • Turkey
    Turkey
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Singapore
    Singapore
    (2)
  • Ireland
    Ireland
    (2)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (2)
  • Hungary
    Hungary
    (2)
  • Maldives
    Maldives
    (2)
  • India
    India
    (2)
  • Greece
    Greece
    (2)
  • Sierra Leone
    Sierra Leone
    (1)
  • Denmark
    Denmark
    (1)
  • Netherlands
    Netherlands
    (1)
  • Austria
    Austria
    (1)
  • Argentina
    Argentina
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Barbados
    Barbados
    (1)
  • Germany
    Germany
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Saint Martin (French part)
    Saint Martin (French part)
    (1)
  • Croatia
    Croatia
    (1)
  • France
    France
    (1)
  • Macau
    Macau
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Spain
    Spain
    (1)
  • Panama
    Panama
    (1)
  • Namibia
    Namibia
    (1)

Region

  • North America
    North America
    (254)
  • Europe
    Europe
    (39)
  • Asia Pacific
    Asia Pacific
    (20)
  • Oceania
    Oceania
    (4)
  • Middle East
    Middle East
    (7)
  • South America
    South America
    (2)
  • Central America
    Central America
    (7)
  • Africa
    Africa
    (2)
10

Quick, easy bookings with a strong rewards program

Front office manager from 75-99 room Branded Hotel in Hunton Bridge (United Kingdom)

Verified
1 days ago
Quick and easy to use. Very good rewards program that helps build loyalty by using points that can be converted.
Country United Kingdom
Front office manager
Mid-Sized Hotel
10

Guest loyalty and repeat stays with no real drawbacks

Hotel Operations Manager from 200 to 499 room Casino in Shelton (United States)

Verified
1 days ago
I enjoy that Guestbook gives us another opportunity to connect with our guests and reward them for choosing to stay with us. From a hotel standpoint, I appreciate how it helps us build guest loyalty, encourage repeat stays, and create additional value for our guests while supporting our hotel's revenue goals. I also like that it gives us an...
Country United States
Hotel Operations Manager
Large Hotel
10

Seamless direct booking support with little to change

Marketing Coordinator from 200 to 499 room Bed & Breakfast & Inn in Mountain View (United States)

Verified
2 days ago
I like the seamlessness that The Guest Book provides. The way the website functions with the hotel listings makes it convenient to find a hotel that is within the program while still bringing people to book direct.
Country United States
Marketing Coordinator
Large Hotel
10

User-friendly and easy to use for repeat bookings

Reservations Manager from 500+ room Casino in Las Vegas (United States)

Verified
2 days ago
Everything. It is very user friendly, quick and easy. Repeat business and receive booking from currently customers looking for a hotel in Las Vegas.
Country United States
Reservations Manager
X-Large Hotel
10

A fantastic partner with nothing to improve

Director of Sales from 200 to 499 room Boutique in San Diego (United States)

Verified
2 days ago
We have had such a wonderful experience working with The Guestbook! Their team is incredibly responsive, professional, and genuinely a pleasure to partner with. They make everything easy and are always willing to jump in, answer questions, and help however they can. What really stands out is the level of care they bring to the partnership....
Country United States
Director of Sales
Large Hotel
10

Cash rewards that drive direct bookings — more partners would help

Sr. Mgr of Revenue & Reservations from 200 to 499 room Bed & Breakfast & Inn in Catoosa (United States)

Verified
2 days ago
Rewards cash paying customers for direct and repeat bookings. We love that our guests get to choose how they receive their rewards. Over the course of the last 6+ years, The Guestbook has been a important strategic partner to help us grow and create loyalty around our cash paying customers. Not to mention the support services and Gabby are...
Country United States
Sr. Mgr of Revenue & Reservations
Large Hotel
10

Rewards for independent hotels that work seamlessly

Revenue Manager from 200 to 499 room Airport/Conference Hotel in Blue Bell (United States)

Verified
2 days ago
This is a great program for independent hotels, and it allows our guests to receive rewards like the brand hotels.
Country United States
Revenue Manager
Large Hotel
9

Direct bookings with a loyalty program we couldn’t offer otherwise

General Manager from 75-99 room Resort in Indian Shores (United States)

Verified
2 days ago
As an independent operator of vacation rentals, this product allows us to offer a loyalty program that we would not normally be able to offer. This also helps with conversion of reservations to book direct instead of going over to third parties.
Country United States
General Manager
Mid-Sized Hotel
10

Easy for guests to use — but perks feel limited

Housekeeping Manager from 100 to 199 room Boutique in Portland (United States)

Verified
2 days ago
The guestbook is so easy to navigate, that it is the first loyalty program that I've worked with that guests do not as -any- questions about it after they are enrolled! It is simple and seems to offer perks that people find truly meaningful and impactful. Guest also have a really easy time signing up and continuing to use the same account m...
Country United States
Housekeeping Manager
Large Hotel
10

Direct booking rewards that help beat OTAs

Revenue Manager from 75-99 room Boutique in Daytona Beach (United States)

Verified
2 days ago
Great support and conversion rate. Direct booking rewards helps us with competing with the OTAs. Gabby is also amazing to work with.
Country United States
Revenue Manager
Mid-Sized Hotel
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  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 36

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The Guestbook gives independent hotels a practical way to build guest loyalty and increase direct bookings without requiring a traditional points-based program. It creates meaningful value for guests while helping hotels reduce OTA dependence, strengthen repeat business, and own more of the guest relationship.

Question:

What differentiates this product or service from the competition?

Answer:

The Guestbook is designed specifically for independent hotels, making loyalty easier to launch and manage without the complexity of a large brand program. Its guest-focused rewards, direct-booking strategy, and independent-hotel network create value for both travelers and hotel operators.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make sure the program is actively promoted across your website, booking process, email marketing, and front desk. The technology alone will not drive results; consistent execution, staff engagement, and a clear direct-booking strategy are essential to building loyalty and reducing OTA dependence.

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News

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The Guestbook

3 months ago

Oceanfront Growth: Direct bookings powered by The Guestbook

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The Guestbook

3 months ago

Beyond Game Day: How Scholar Hotels turned event-driven visitors into loyal, returning guests

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The Guestbook

1 year ago

Elevating Loyalty & Experiences Through Direct Connections

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The Guestbook

1 year ago

Turning Stays into Loyalty at Pacific Palms Resort

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The Guestbook

1 year ago

Strategic Growth at The Slate Phuket

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The Guestbook

1 year ago

Turning Guest Experiences into Loyalty and Growth

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The Guestbook

1 year ago

Inspiring Returns and Lasting Impressions at Abode Hotels

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The Guestbook

2 years ago

ARCOTEL Hotels' Story of Transforming Guest Loyalty into Revenue Gold

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The Guestbook

2 years ago

Modern Hotel and Bar Boosts Direct Bookings with The Guestbook Partnership

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The Guestbook

2 years ago

CANVAS Hotel Dallas leveraged the power of cashback rewards to achieve a 24% increase in direct booking conversion.

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The Guestbook

2 years ago

The West-End Hotel Collection in France has partnered with the Guestbook to enhance their three Parisian hotels' direct booking conversions.

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The Guestbook

2 years ago

Clementine Hotel & Suites leveraged the power of cashback rewards to achieve a 40% increase in conversion

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The Guestbook

2 years ago

Alexis Park Resort strategically partnered with The Guestbook by instantly rewarding guests for booking direct

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The Guestbook

2 years ago

Paramount Hospitality Management strategically partnered with The Guestbook by leveraging the power of cashback

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The Guestbook

2 years ago

By offering Cash Rewards to non-casino guests, Sycuan Casino Resort managed to increase direct-bookings by 24%.

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The Guestbook

2 years ago

YOTEL grows direct bookings and rewards loyal guests

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The Guestbook

2 years ago

eat.drink.sleep strategically partnered with The Guestbook by leveraging the power of cashback.

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The Guestbook

2 years ago

The San Carlos Hotel in New York City leveraged the power of cashback rewards to achieve a 35% increase in conversion.

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The Guestbook

2 years ago

RBH Management Independent hotel collection strategically partnered with The Guestbook by leveraging the power of cashback

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The Guestbook

2 years ago

Sustaining Growth Year-Round

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The Guestbook

3 years ago

Trusted by One, Referred to Another: A Case Study in Exceptional Partnership

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The Guestbook

3 years ago

Discover how Grupo Posadas allowed The Guestbook to generate a substantial increase in web direct conversion and revenue.

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The Guestbook

3 years ago

Selfbook and The Guestbook Team Up to Combine Cash Rewards With Seamless Hotel Bookings

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