Ratings Snapshot
97%
Recommend
#1
Popularity index
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #1 out of 16 in Loyalty Programs for Independents
Ease of Use
4.9/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support
The Guestbook’s customer support processes haven’t yet been verified by Hotel Tech Report.
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The Guestbook Overview
The Guestbook Overview
With over 2 millions registered members and more than 750 partner hotels and resorts across 70+ countries, The Guestbook is at the forefront of independent travel innovation. Our company was founded on the belief that a direct relationship between hoteliers and their guests is more rewarding for everyone. Our cash back rewards program gives guests the freedom of three redemption options: 5% Cash B...
About The Guestbook View website
Founded in 2013 | Headquarters in West Hollywood United States | 45 employeesThe Guestbook partners with independent hotels to increase net revenue through the power of cash back rewards.
Other Products by The Guestbook
1/2
Integrates with
- Booking Engine
- Property Management Systems
- Hotel CRM & Email Marketing
Need a custom integration?
What customers love about The Guestbook
97% recommend
Director of Revenue Management
As an independent oceanfront beach resort, we are always seeking points of difference to stand out amongst the competition. We recently completed set up and initiation of the Guestbook Loyalty Program for Independents a...
VP of Hotel Marketing & Distribution
-Seamless integration and easy onboarding process -Flexible reward program to let guests redeem in three ways -Great way to drive direct bookings
Director of Sales & Revenue
Since joining the Guestbook, direct bookings have increased considerably. Guests always let us know they love the flexibility of a loyalty program that can either give you cash directly or use toward another stay. This i...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
A fantastic set of products for independent hotels! We really like The Guestbooks product offering as their tools give the traveler the ability to choose how they want to use their cash rewards when booking direct at your property.
by Mark Oliver (GCommerce Solutions) on October 13, 2022
See more answers (4)
Question:
What differentiates this product or service from the competition?
Answer:
The offering is simple to understand, it allows hoteliers the ability to attract new guests by making your property stand out. You then can convince the customer to book through the offer and then retain them.
by Mark Oliver (GCommerce Solutions) on October 13, 2022
See more answers (4)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
A fantastic set of products for independent hotels! We really like The Guestbooks product offering as their tools give the traveler the ability to choose how they want to use their cash rewards when booking direct at your property. It allows hoteliers the ability to attract new guests by making your...
by Mark Oliver (GCommerce Solutions) on October 13, 2022
See more answers (4)
Recommended by
Mark Oliver
Vice President, Business Development @ GCommerce Solutions
Carrie Ell
Sr. Market Director @ The Hotels Network
James Bishop
Senior Director, Global Ecosystem @ SiteMinder
Will Darrah
VP of Sales North America @ Amadeus
Will Darrah
VP of Sales North America @ Amadeus
Features
Want to go behind the scenes and see how The Guestbook works?
Clients & references
References & testimonials
We have seen that the Guestbook improves our booking engine's conversion rate. More direct bookings means we have a greater number of opportunities to deliver excellent guest experiences and foster l...
Implementing the Guestbook has been great for our numbers-we've consistently seen month-over-month improvements in conversions and returns. We particularly appreciate how seamlessly the Guestbook ope...
Featured partners
Case studies
The Guestbook doesn’t have any case studies available
Awards & Certifications
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Mexico
- United Kingdom
- Canada
- Saint Lucia
- Dominican Republic
- Aruba
- Bermuda
- Sierra Leone
Likelihood to Recommend
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November 09, 2022
The Guestbook Review: Great company to work with
Revenue Manager from Hostels in Salt Lake City (United States of America)
Recommend
10/10
What do you like most?
We currently use The Guestbook's direct booking tools to increase our direct bookings and conversion rates at our 4 independently branded hotels. We switched from an internally managed rewards program to ...
What do you dislike or think could be improved?
There is a report that shows our top guests based on revenue. I currently can only see this report for one property at a time but would love to be able to see this report with all of my properties combine...
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
November 08, 2022
The Guestbook Review: "Plug & Play" Loyalty Program for Independent Hotels that Actually Work!
Principal Strategist -Revenue Architect (軍師) from Resorts in Kaneohe (United States of America)
Recommend
10/10
What do you like most?
The Guestbook offers an innovative turnkey solution for independent hotels to have a loyalty program that is flexible (cashback, cash advance and cash towards charities) and easy to implement. The program...
What do you dislike or think could be improved?
Future integration with the PMS/CRS for stay validations. Looking forward to more marketing tools/arsenal in the future targeting the Guestbook customers. Segmentation of the Guestbook customers according...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 03, 2022
The Guestbook Review: Top of the line customer service and technology solutions
Ecommerce Manager from Luxury Hotels in La Romana (Dominican Republic)
Recommend
9/10
What do you like most?
Guestbook has helped us increase conversion and retain customers by engaging them in our booking last step. Guestbook has also helped us secure additional revenue. The cross-network revenue increases and...
What do you dislike or think could be improved?
We still sometimes struggle with bookings that should be excluded. We've improved a lot, but it is still an issue. Furthermore, we set up an alternate configuration with our booking engine provider to blo...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
November 01, 2022
The Guestbook Review: Very easy to review the reservations and process stays.
Director of Mission Control from Branded Hotels in Miami (United States of America)
Recommend
10/10
What do you like most?
This is helpful for customers to book reservations with us and get rewarded as they travel. Guests receive their rewards after their stay.
What do you dislike or think could be improved?
The website has recently been updated but it is not as user friendly as before. We were able to figure out the new site eventually.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 31, 2022
The Guestbook Review: Great tool for Conversion Rate Optimization & loyalty
VP of Demand from City Center Hotels in (United Kingdom)
Recommend
10/10
What do you like most?
The Guestbook shows a direct impact on conversion, however its real value lies in providing a toolbox to build an instant gratification loyalty program and avoid the trap of point based legacy solutions
What do you dislike or think could be improved?
The analytics on the dashboard could benefit from a few improvements, a reporting API would also be great. Also self-service user management would be cool.
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
October 31, 2022
The Guestbook Review: Great tool for independent properties
Marketing Manager from Other in Plano (United States of America)
Recommend
8/10
What do you like most?
The opportunity to collect new emails from non-guests users. Also, referral traffic and bookings redemptions from current program users. Additional revenue
What do you dislike or think could be improved?
Email marketing exposure with total database. Launching an email annoucenment when new properties sign up. Or highlight an offer for the second or third month
Customer Support
4
Ease of Use
4
Value for money
5
Implementation
4
Pricing
Freemium (hotel can trial for free)
30 day trial
Commission or Revenue Share
% of room upsell revenue
Recent News & Content
Recent articles
Recent press releases
The Guestbook doesn’t have any recent company updates, news or announcements
Resources & reports
The Guestbook doesn’t have any free e-books or reports available
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Director of Sales, Marketing & Revenue
When evaluating a rewards program platform for our portfolio, we chose The Guestbook over others for a variety of reasons. The ease of use for our customers was one of the main keys. With so much information available an...