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Ratings Snapshot
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Ranked #1 out of 15 in Loyalty Programs for Independents
The Guestbook’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreThe Guestbook Overview
The Guestbook Overview
With over 2 millions registered members and more than 750 partner hotels and resorts across 70+ countries, The Guestbook is at the forefront of independent travel innovation. Our company was founded on the belief that a direct relationship between hoteliers and their guests is more rewarding for everyone. Our cash back rewards program gives guests the freedom of three redemption options: 5% Cash B...
About The Guestbook View website
Founded in 2013 | Headquarters in West Hollywood United States | 45 employeesThe Guestbook partners with independent hotels to increase net revenue through the power of cash back rewards.
Other Products by The Guestbook
Integrates with
- Booking Engine
- Property Management Systems
- Hotel CRM & Email Marketing
What customers love about The Guestbook
Director of Revenue Management
As an independent oceanfront beach resort, we are always seeking points of difference to stand out amongst the competition. We recently completed set up and initiation of the Guestbook Loyalty Program for Independents a...
VP of Hotel Marketing & Distribution
-Seamless integration and easy onboarding process -Flexible reward program to let guests redeem in three ways -Great way to drive direct bookings
Director of Sales & Revenue
Since joining the Guestbook, direct bookings have increased considerably. Guests always let us know they love the flexibility of a loyalty program that can either give you cash directly or use toward another stay. This i...
Expert Q&A and Partner Recommendations
What does this product or service do well?
A fantastic set of products for independent hotels! We really like The Guestbooks product offering as their tools give the traveler the ability to choose how they want to use their cash rewards when booking direct at your property.
by Mark Oliver (GCommerce Solutions) on October 13, 2022
See more answers (4)What differentiates this product or service from the competition?
The offering is simple to understand, it allows hoteliers the ability to attract new guests by making your property stand out. You then can convince the customer to book through the offer and then retain them.
by Mark Oliver (GCommerce Solutions) on October 13, 2022
See more answers (4)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
A fantastic set of products for independent hotels! We really like The Guestbooks product offering as their tools give the traveler the ability to choose how they want to use their cash rewards when booking direct at your property. It allows hoteliers the ability to attract new guests by making your...
by Mark Oliver (GCommerce Solutions) on October 13, 2022
See more answers (4)Features
Clients & references
References & testimonials
We have seen that the Guestbook improves our booking engine's conversion rate. More direct bookings means we have a greater number of opportunities to deliver excellent guest experiences and foster l...
Implementing the Guestbook has been great for our numbers-we've consistently seen month-over-month improvements in conversions and returns. We particularly appreciate how seamlessly the Guestbook ope...
Featured partners
Case studies
The Guestbook doesn’t have any case studies available
Active Markets
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Mexico
- United Kingdom
- Canada
- Dominican Republic
- Saint Lucia
- Bermuda
- Aruba
- Virgin Islands, U.S.
December 20, 2022
The Guestbook Review: Amazing company to work with.
Front Office Manager from Luxury Hotels in Burbank (United States of America)
What do you like most?
Responsive team who is always available to walk through any questions we might have. Guest are happy with guestbook portal and navigating its features.
What do you dislike or think could be improved?
If we can add opera software integrations. We would like to be able to integrate guest information within opera to help our staff pin point our VIPs
December 15, 2022
The Guestbook Review: Great vendors. We have seen significant increase in bookings from this channel since went live.
DORM from Casinos in Las Vegas (United States of America)
What do you like most?
Besides my market manager Gabby, what I like most about this system is how the hands off technology and easy production reporting. I also like the marketing affect.
What do you dislike or think could be improved?
At this time, I do not think there is anything that be added to improve this system. I love this product.
December 14, 2022
The Guestbook Review: Loyalty Program
DOS from Luxury Hotels in New Orleans (United States of America)
What do you like most?
I have been trying to work with the Guest Book for many years. I first became a user when I booked my own hotel stay. The hotel had many similarities the properties that I have worked for in my career. Th...
What do you dislike or think could be improved?
no suggestions just yet. I like the way it looks on our website. It's a great way to add in a loyalty program without trying to re-invent it.
December 14, 2022
The Guestbook Review: Great option for independent hotel
Operations Manager from Boutiques in Boise (United States of America)
What do you like most?
The Guestbook team makes it so easy for us to reward our guests. They know we don’t have time to setup or deal with a loyalty program, so they do it all for us. I’ve never had a guest complain and the...
What do you dislike or think could be improved?
I haven’t encountered anything that can be improved yet. The few issues we had turned out to be operator error and the GB support team was at the ready to walk me through it.
December 14, 2022
The Guestbook Review: Easy and Effective
Director of Sales & Marketing from Resorts in Aspen (United States of America)
What do you like most?
We enjoy working with Guest Book because it offers our guests the opportunity to accrue cash back rewards for booking direct and provides a loyalty program for our independent hotel. Conversion rates on o...
What do you dislike or think could be improved?
There is not much we would say needs to be improved. It might be useful to do A/B testing twice per year to see how effective the program is for different seasons.
December 14, 2022
The Guestbook Review: Awesome Program & Great team to work with!
Reservations Manager from Luxury Hotels in Toronto (Canada)
What do you like most?
Cash Rewards is awesome concept and has received a lot of support from our guests who are now looking to book direct with us more often than going to OTA websites. We also love the idea of instay cash red...
What do you dislike or think could be improved?
It will be awesome if the Guestbook Rewards can link with OPERA to automatically approve the guest cash back on reservations which have paid and checked out in our system. I am sure this is something they...
Pricing
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The Guestbook doesn’t have any free e-books or reports available
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Director of Sales, Marketing & Revenue
When evaluating a rewards program platform for our portfolio, we chose The Guestbook over others for a variety of reasons. The ease of use for our customers was one of the main keys. With so much information available an...