Compare Service Metrics Group vs Feedier vs Loop CXM (by Benbria)

Service Metrics Group

Service Metrics Group

2 reviews
Feedier

Feedier

0 reviews
Benbria

Loop CXM (by Benbria)

1 reviews

Compare Service Metrics Group vs Feedier vs Loop CXM (by Benbria)

Guest Surveys & Feedback vendor comparison between Service Metrics Group vs Feedier vs Loop CXM (by Benbria). Find out which Guest Surveys & Feedback is right for you based on realtime data from 3 verified hotelier reviews across 2 countries.

Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile
Feedier

Feedier

Ranked 26 (out of 25)

N/A
0 reviews
View profile
Benbria

Benbria

Ranked 14 (out of 25)

4.5
1 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

Feedier

unranked HTScore Icon

Loop CXM (by Benbria)

unranked HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

Feedier

0 verified reviews

Loop CXM (by Benbria)

1 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

Feedier

0%

Loop CXM (by Benbria)

90%
Ease of Use

Service Metrics Group

5

Feedier

0

Loop CXM (by Benbria)

4
ROI

Service Metrics Group

5

Feedier

0

Loop CXM (by Benbria)

4
Implementation

Service Metrics Group

Not enough data available

Feedier

Not enough data available

Loop CXM (by Benbria)

Not enough data available
Customer Support

Service Metrics Group

5

Verified Customer Support

Feedier

0

Verified Customer Support

Loop CXM (by Benbria)

5

Verified Customer Support

Certificate of Excellence

Service Metrics Group

Feedier

Loop CXM (by Benbria)

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Feedier

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Loop CXM (by Benbria)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
Feedier
vs.
Benbria

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

Feedier

Resorts - 0%
Motels - 0%
Hostels - 0%

Loop CXM (by Benbria)

Resorts - 100%
Motels - 0%
Hostels - 0%
Featured clients
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-
-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Feedier has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Feedier

Pricing Available By Request
Feedier has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Loop CXM (by Benbria)

Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Service Metrics Group
vs.
Feedier
vs.
Benbria

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Feedier

Feedier doesn’t have any clients that have vouched for the product

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Feedier

Feedier doesn’t have any clients that have vouched for the product

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

Feedier

Feedier doesn’t have any clients that have vouched for the product

Loop CXM (by Benbria)

Benbria

VP Sales and Marketing
References
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General Info

Screenshots

Service Metrics Group doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

Feedier

Feedier doesn't have any integrations

Loop CXM (by Benbria)

Staff Collaboration Tools (4) Event Management Software (3) Housekeeping Software (3)
Recent Company Updates
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Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

Feedier

Feedier doesn’t have any recent articles