Compare Service Metrics Group vs GuestService - Surveys vs CustomerCount Surveys

Service Metrics Group

Service Metrics Group

2 reviews
Guest Service

GuestService - Surveys

3 reviews
CustomerCount

CustomerCount Surveys

0 reviews

Compare Service Metrics Group vs GuestService - Surveys vs CustomerCount Surveys

Guest Surveys & Feedback vendor comparison between Service Metrics Group vs GuestService - Surveys vs CustomerCount Surveys. Find out which Guest Surveys & Feedback is right for you based on realtime data from 5 verified hotelier reviews across 2 countries.

Service Metrics Group

Service Metrics Group

Ranked 11 (out of 25)

5.0
2 reviews
View profile
Guest Service

Guest Service

Ranked 9 (out of 25)

5.0
3 reviews
View profile
CustomerCount

CustomerCount

Ranked 25 (out of 25)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Service Metrics Group

unranked HTScore Icon

GuestService - Surveys

unranked HTScore Icon

CustomerCount Surveys

unranked HTScore Icon
Popularity

Service Metrics Group

2 verified reviews

GuestService - Surveys

3 verified reviews

CustomerCount Surveys

0 verified reviews
Likelihood to Recommend

Service Metrics Group

100%

GuestService - Surveys

100%

CustomerCount Surveys

0%
Ease of Use

Service Metrics Group

5

GuestService - Surveys

5

CustomerCount Surveys

0
ROI

Service Metrics Group

5

GuestService - Surveys

5

CustomerCount Surveys

0
Implementation

Service Metrics Group

Not enough data available

GuestService - Surveys

Not enough data available

CustomerCount Surveys

Not enough data available
Customer Support

Service Metrics Group

5

Verified Customer Support

GuestService - Surveys

4.3

Verified Customer Support

CustomerCount Surveys

0

Verified Customer Support

Certificate of Excellence

Service Metrics Group

GuestService - Surveys

CustomerCount Surveys

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Service Metrics Group

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GuestService - Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

CustomerCount Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Service Metrics Group
vs.
Guest Service
vs.
CustomerCount

Customers

Top 3 Segments

Service Metrics Group

Other - 50%
Boutiques - 50%
Resorts - 0%

GuestService - Surveys

Resorts - 100%
Motels - 0%
Hostels - 0%

CustomerCount Surveys

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
-

GuestService - Surveys

Guest Service doesn’t have any featured brands available

-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Guest Service Average Guest Service

Pricing Available By Request

CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Service Metrics Group

Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestService - Surveys

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

CustomerCount Surveys

Pricing Available By Request
CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Service Metrics Group
vs.
Guest Service
vs.
CustomerCount

What Customers Are Saying

Most Recent Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestService - Surveys

Reception team

Front Office from (Turkey)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product
Most Positive Review

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product
Most Critical

Service Metrics Group

Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests

Service Manager from (United States)

GuestService - Surveys

Enhancing our review score

Quality Manager from (Turkey)

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product
References
-

GuestService - Surveys

Guest Service doesn’t have any references available
-

General Info

Screenshots

Service Metrics Group doesn't have any screenshots

CustomerCount doesn't have any screenshots

Integrations

Service Metrics Group

Service Metrics Group doesn't have any integrations

GuestService - Surveys

Property Management Systems (2) Hotel Restaurant POS Systems (2) Hotel CRM & Email Marketing (1)

CustomerCount Surveys

CustomerCount doesn't have any integrations

Recent Company Updates
-

GuestService - Surveys

Guest Service doesn’t have any recent company updates

-
Recent Articles

Service Metrics Group

Service Metrics Group doesn’t have any recent articles

GuestService - Surveys

Guest Service doesn’t have any recent articles

CustomerCount Surveys

CustomerCount doesn’t have any recent articles