The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 36 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Sertifi by Flywire shines in ease of use and customer support , with exclusive features like Templates Library and Content & File Management.
airslate shines .
Side-by-side ratings based on 36 verified hotelier reviews on HTR.
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| Starting Price | From $100/mo | Contact sales |
| Verified Reviews | 36 | 0 |
After analyzing 36 verified reviews, Sertifi by Flywire users most value its ease of use, document management, customer experience, while airslate users highlight . Click any theme to see what reviewers say.
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Ease of Use
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Document Management
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Customer Experience
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Efficiency
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Technical Issues
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Notification System
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Reporting and Analytics
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How each product ranks among RFPs & Proposal Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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airslate |
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| Mid-Size (25-74 rooms) ▾ | #5 12 reviews | — |
| Large (75-199 rooms) ▾ | #2 18 reviews | — |
| X-Large (200+ rooms) ▾ | #5 6 reviews | — |
By Property Type
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airslate |
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| Boutique ▾ | #7 8 reviews | — |
| Luxury ▾ | #5 14 reviews | — |
| Branded / Chain ▾ | #3 30 reviews | — |
| Extended Stay | #8 1 reviews | — |
By Region
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airslate |
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| North America ▾ | #2 32 reviews | — |
| Asia Pacific | #3 1 reviews | — |
| Middle East | #2 3 reviews | — |
Choosing between Sertifi by Flywire and SignNow by airslate hinges on your hotel’s specific needs. Sertifi specializes in contract and payment workflows tailored for hospitality, boasting extensive reviews and recent performance data. Meanwhile, airslate offers broader document management capabilities but lacks recent user feedback and a substantial review base. Your decision should consider which platform aligns with your operational priorities and growth plans.
Sertifi’s focus on secure, fast contract finalization and payments makes it a compelling choice for hotels prioritizing efficiency and reliability. Conversely, if your team requires a flexible, multi-purpose document platform with diverse integrations, airslate may appeal, though its limited review data raises questions about real-world performance.
Sertifi by Flywire is the clear leader based on current review data. With 35 reviews, predominantly recent, and a high NPS score of 9.74/10, it demonstrates strong customer satisfaction. Its ease of use (4.94/5), support ratings (4.74/5), and proven value for money (4.8/5) reinforce its market strength.
airslate has no publicly available reviews or ratings, making it difficult to assess its effectiveness or user satisfaction. Its lack of recent feedback or verified customer support ratings suggests it’s less established or less tested in the hospitality space.
If your hotel needs a dedicated, secure platform for processing electronic signatures and payments, Sertifi is the better option. Its proven track record with over 20,000 hospitality businesses and high user satisfaction make it ideal for hotels seeking speed and reliability in contract management.
On the other hand, if your hotel requires a versatile document platform capable of managing various workflows beyond contracts—like forms, approvals, or multi-format documents—airslate’s broader scope might seem attractive. However, without recent reviews or verified integrations, it’s a less certain choice for hospitality-specific needs.
Sertifi scores impressively on ease of use, with a 4.94/5 rating based on extensive recent reviews. Users describe its interface as intuitive, emphasizing how straightforward it is for staff and clients to send, sign, and manage contracts.
In contrast, airslate offers no publicly available user ratings or recent reviews, making it impossible to gauge its usability. Its lack of reported user feedback suggests it may not be as polished or user-friendly in a hospitality context.
Edge: Sertifi
Sertifi offers unique features tailored for hotels, including a Templates Library, Content & File Management, and Team Collaboration—tools that streamline contract workflows and improve team coordination. Its document storage and signature separation enhance accuracy and efficiency.
airslate provides no dedicated features or modules specific to hotel workflows, with no verified features listed. While it may support general document management, the absence of specialized features limits its appeal for hospitality-focused contract processing.
Edge: Sertifi
Sertifi’s support and onboarding ratings are high at 4.74/5 and 4.66/5, respectively. Users frequently cite prompt, knowledgeable assistance, and positive onboarding experiences that accelerate adoption.
airslate offers no support or onboarding ratings or recent reviews, leaving its customer service quality unverified. This lack of feedback raises concerns about post-sale support and ongoing assistance for hotel teams.
Edge: Sertifi
Sertifi boasts seven verified integrations, including notable partners such as Oracle Hospitality, Infor, Amadeus, Stripe, and HotelKey. These integrations facilitate seamless workflows within hotel management systems and payment platforms.
airslate has no verified integrations listed, which could hinder its connectivity with hotel operational tools. Limited integrations may increase manual work or complicate workflows for your team.
Edge: Sertifi
Sertifi’s reviews, with a 4.94/5 ease of use rating and a 9.74/10 NPS score, demonstrate strong satisfaction among hoteliers, especially in the luxury and branded hotel segments. Recent reviews highlight its simplicity, speed, and security as key benefits.
airslate lacks any reviews or ratings from hotel clients, making it impossible to determine user satisfaction. Its untested presence in the hospitality sector diminishes confidence in its suitability.
Edge: Sertifi
Sertifi’s pricing begins at $100 per month, with no free tier or trial options available, emphasizing a straightforward subscription model. airslate’s pricing details are not publicly listed, making direct comparison impossible.
The clear transparency and competitive starting cost of Sertifi provide a solid value proposition, especially given its proven hospitality integrations and support.
Hotels that will benefit from Sertifi include:
Not ideal if:
Without specific user data, general recommendations are limited. Based on its broad document management focus, it might suit:
Not ideal if:
Sertifi clearly leads in the hospitality contract space, especially given its extensive recent reviews, high satisfaction ratings, and specialized features. Its proven ability to expedite contracts and payments makes it an ideal choice for hotels looking for efficiency and reliability.
If your hotel needs a dedicated, secure platform for contract signing and credit card processing, Sertifi offers tangible benefits like a simple interface, numerous integrations, and proven support. It is especially suitable for branded, luxury, or expanding hotels that prioritize speed and security.
Conversely, without recent reviews or verified features, SignNow’s broader document management platform appears less tailored to hospitality and less proven in this context. It may serve hotels with diverse document needs but lacks the specific strengths and confidence that come with Sertifi’s hospitality focus.
In conclusion, if your priority is a trusted, review-backed solution for fast, secure contracts and payments, Sertifi by Flywire is the clear recommendation. It’s the more established, hotel-focused option that will support your operational growth with confidence.
RFPs & Proposal Management Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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airslate | |
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| Starting Price | From $100/mo | — |
According to HTR's product database, Sertifi by Flywire (Contracts) and SignNow share 0 features. Here are the key differences — features one has that the other lacks.
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airslate |
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| Content & File Management | ||
| Team Collaboration | ||
| Templates Library |
What hoteliers love
Many users appreciate how simple and intuitive Sertifi is to use, making it accessible even for those who are not tech-savvy. It streamlines the proce... Many users appreciate how simple and intuitive Sertifi is to use, making it accessible even for those who are not tech-savvy. It streamlines the process of sending and signing documents.
Users appreciate features like document templates and storage, which make it easier to manage contracts and credit card authorizations. However, some... Users appreciate features like document templates and storage, which make it easier to manage contracts and credit card authorizations. However, some mention issues with document merges and search functionalities.
Sertifi is praised for enhancing customer experience through its ease of use and secure features. Clients often request Sertifi by name due to their f... Sertifi is praised for enhancing customer experience through its ease of use and secure features. Clients often request Sertifi by name due to their familiarity with its system.
Where hoteliers push back
Several users mentioned occasional bugs and delays, particularly with document uploads and notification systems. There were also requests for improvem... Several users mentioned occasional bugs and delays, particularly with document uploads and notification systems. There were also requests for improvements in search and navigation features.
The notification system helps users stay updated on document status. However, some reviewers reported occasional issues with missing notifications.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Sertifi by Flywire (Contracts) and SignNow share many core RFPs & Proposal Management Software features, but each has unique capabilities. Sertifi by Flywire (Contracts) offers 7 verified integration partners, while SignNow offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Sertifi by Flywire (Contracts) leads in ease of use at 4.9/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Sertifi by Flywire (Contracts): No. SignNow: No. Neither product currently offers a free tier. Most RFPs & Proposal Management Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Sertifi by Flywire has an HT Score of 82 and airslate has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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