Operations
Popular in Operations
Popular Searches
Best Property Management Systems of 2024
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2024
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2024
Tools to manage your hotel's accounting, budgeting and financial planning.
Featured Apps
Revenue Management
Popular in Revenue Management
Popular Searches
Best Revenue Management Systems of 2024
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2024
Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2024
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Featured Apps
Marketing
Popular in Marketing
Popular Searches
Best Hotel CRM & Email Marketing of 2024
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2024
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2024
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Featured Apps
Guest Experience
Popular in Guest Experience
Popular Searches
Best Hotel Guest Apps of 2024
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2024
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2024
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
Featured Apps
Sertifi for e-Signatures & Payments
4.9 (36 REVIEWS)
HT Score
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Sertifi for e-Signatures & Payments
Ranked 3 (out of 20) in RFPs & Proposal Management Software
Get signed contracts and payments back in minutes with Sertifi.
95% recommended by 216 hotels
Accor, Marriott, IHG & 213 others
What is Sertifi Inc?
Founded in 2008 | Headquarters in Chicago (United States) | 80 employees
Sertifi for e-Signatures & Payments is a comprehensive software solution specifically designed for simplifying and securing the contracting and payment process in the hospitality industry. It enables hoteliers to capture electronic signatures and process payments efficiently, drastically reducing paperwork and speeding up transactions.
With Sertifi, guests can respond and complete transactions online from any device, which helps hotels finalize agreements up to 90% faster. It streamlines workflows, enhances productivity, and fosters better communication between hotels and clients. The platform also adds an extra layer of security, minimizing the risks of fraud and lowering payment costs. This unified approach to handling contracts and payments not only boosts operational efficiency but also significantly improves the guest experience.
Capabilities
Increased Guest Convenience
Increased Guest Convenience
Let customers sign agreements from any location and device. You can even let them submit a payment at the time of signing. They'll always know what's coming from you with a custom-branded portal and emails.
Custom Branding
Custom Branding
Custom brand your property's portal and emails so guests always know what's coming from you and can be trusted.
Increased Sales Team Productivity
Increased Sales Team Productivity
Easily link to your contracts and forms directly from your website, email signature, or other location so it's easy for customers to complete necessary documents like waivers or F&B forms. Plus, save time with automated reminders, easy-to-build templates, a shared document library, advanced reports, and a complete audit trail.
Embedded Forms
Embedded Forms
Conveniently link to contracts and other forms from your website for easy guest access.
Embedded Payments
Embedded Payments
We know signing is just one part of your agreements workflow. That's why we offer baked-in payment processing with SertifiPay, helping you complete transactions in less time, at an optimized cost, and in a PCI-compliant manner.
Seamless, Secure Integrations
Seamless, Secure Integrations
We integrate with other hospitality and travel solutions, including Amadeus' Delphi.fdc, Oracle's OPERA, and Infor's Sales & Catering tool, so you can easily and securely exchange information across all the systems you rely on.
Features
Proposals, Contracts & Signatures
4/5 features
Online Bookings
4/5 features
Payments & Invoicing
4/5 features
Content Management
4/5 features
CRM & Messaging
4/5 features
Notifications
4/5 features
Other
0/1 features
Available Add-ons & Modules
e-Confirmations
Receive virtual card and credit card details the smart, secure way. Leading travel management and payment partners integrate with Sertifi, giving travel professionals an easy, PCI-compliant way to send you your guest’s payment and booking information. On the receiving end, all it takes is signing up for a free Sertifi e-confirmations portal.
Embedded Forms
Easily link to signature documents directly from your website, email signature, or other location. Finalize business faster by making it easy to sign documents like pet policies.
Sertifi Inc Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Sertifi for e-Signatures & Payments is the #4 most trending product in the RFPs & Proposal Management Software category (out of 20) and the #119 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSertifi Inc’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Sertifi Inc Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Sertifi Inc Case Studies
References
"Sertifi has been a true asset for our company. It makes sending documents and credit card authorization forms a breeze and is extremely reliable and convenient. It lets me work more efficiently and keeps our clients comfortable knowing their information is secure."
Jasmyn Luke
Group Rooms Coordinator @
Hilton Garden Inn New Orleans Convention Center
"Sertifi has helped give our clients peace of mind that their credit card information will stay secure. The turnaround time has been much quicker because guests are able to complete their forms by just clicking a link."
Karen Andrzejczyk
Sales & Catering Manager @
Cambria Hotel New York - Chelsea
"Before Sertifi, there were too many steps involved in the authorization process. I had to let my customers know their payment information was authorized manually by composing a new email and attaching a link to the location where I created the authorization. With Sertifi, all parties are automatically notified when the authorization process is complete in one email. It’s much quicker and more efficient!"
Jen Borres
Reservations Agent @
Wyndham Grand Clearwater Beach
"Using Sertifi has allowed our sales and front desk teams to conduct their day-to-day business more efficiently and faster. It makes our guests comfortable with providing sensitive credit card information because we know the solution is secure."
Horia Hodorog
General Manager @
Courtyard by Marriott Edmonton West
"Our fraudulent charges have almost disappeared completely. The system is fast and easy to use, and we have had no complaints from our guests at all."
Galynn Naiser
General Manager @
Hilton Garden Inn Houston Hobby Airport
Featured Customers
Popularity by Segment
Size
14 | X-Small (1-9 room)
4 | Small (10-24 room)
11 | Medium (25-74 room)
61 | Large (75-199 room)
134 | X-Large (200+ room)
Country
206 | United States of America
7 | Canada
3 | United Arab Emirates
3 | Mexico
2 | Qatar
1 | United Kingdom
1 | India
1 | Jordan
1 | Jamaica
1 | Cayman Islands
Type
148 | Branded Hotels
89 | Luxury Hotels
71 | Resorts
65 | Airport/Conference Hotels
53 | Boutiques
53 | City Center Hotels
49 | Bed & Breakfast & Inns
34 | Limited Service & Budget Hotels
11 | Extended Stay & Serviced Apartments
9 | Hostels
7 | Casinos
6 | RV Parks & Campgrounds
4 | Vacation Rentals & Villas
2 | Motels
Region
216 | North America
6 | Middle East
2 | Central America
1 | Europe
1 | Asia Pacific
Category
131 | Payments Processing Software
111 | Cyber Security & Fraud Prevention
36 | RFPs & Proposal Management Software
More Products by Sertifi Inc
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Sertifi for its secure and easy-to-use electronic signature and payment processing features, significantly reducing paperwork and improving customer experiences. Sertifi's ability to expedite contracts and secure credit card details helps hotels increase revenue and limits exposure to fraud. It simplifies work processes, improves productivity, and enhances communication between hotels and clients.
AI-generated from the text of customer reviews
Looking for specific info?
10
Great All Around Tool
Group Sales Manager from 500+ room Branded Hotel in Nashville (United States of America)
Verified
23 days ago
As a sales manager for hotels, I use Sertifi almost daily. This has only grown since the first time I started using it 5 years ago. From proposal to deposits and everything in between, Sertifi has given me control on how to efficiently help my clients. I save time on following up with clients as I get notification as soon as they open and c...
United States of America
United States of America
Group Sales Manager
X-Large Hotel
9
Better, Fast, and more safe credit card and payment handling.
from 200 to 499 room Boutique in Walnut Creek (United States of America)
Verified
2 months ago
*Secure *Fast *Can be traceable *Convenient to Guest and Accounting -very easy to find previous transaction *Each file contains company name , account, and guest name with date.
United States of America
United States of America
X-Large Hotel
9
Works great
General Manager from 200 to 499 room Bed & Breakfast & Inn in Sweimah (Jordan)
Verified
12 months ago
Sertifi is very easy to use and we find that it has also cut back on our printing paper use by about 80%!!!
Jordan
Jordan
General Manager
X-Large Hotel
9
Works great
General Manager from 200 to 499 room Bed & Breakfast & Inn in Sweimah (Jordan)
Verified
12 months ago
Sertifi is very easy to use and we find that it has also cut back on our printing paper use by about 80%!!!
Jordan
Jordan
General Manager
X-Large Hotel
10
Great Product & Service!
Director of Sales from 100 to 199 room Branded Hotel in Springfield (United States of America)
Verified
12 months ago
I connected with Kiley Sullivan last year about the electronic signing system for contract as we were already using the Payment Processing Service and I am extrememly satisfied with the products, the service and great communication!
United States of America
United States of America
Director of Sales
Large Hotel
7
Secure, but not consistent
Sales and Catering Coordinator from 200 to 499 room Branded Hotel in Garden Grove (United States of America)
Verified
12 months ago
We mostly use Sertifi to send over contracts along with credit card authorizations. It's good how secure and easy Sertifi is to use.
United States of America
United States of America
Sales and Catering Coordinator
X-Large Hotel
10
Catering Agreement sent thru Sertifi
Sr. Catering & Events Manager from 500+ room Branded Hotel in San Jose (United States of America)
Verified
12 months ago
Ease of use. As user, you will receive notifications about the status or actions taken by both sides (hotel and client). Expiration date helps in getting actions from clients in a timely manner. It also helps you manages your work deadlines. This process can lead you in meeting your financial goals for the company. The service also shorten...
United States of America
United States of America
Sr. Catering & Events Manager
X-Large Hotel
10
Sertifi Experience
Property Support and Compliance from 50-74 room Boutique in Miami Beach (United States of America)
Verified
12 months ago
We use this product enterprise wide. It has simplified our credit card processing for Sales and Operations, while limiting our exposure. Easy to teach to new users as well.
United States of America
United States of America
Property Support and Compliance
Medium Hotel
9
Quick and easy process betwen the guests and hotel
Front Office Manger from 100 to 199 room Bed & Breakfast & Inn in Cranbury (United States of America)
Verified
12 months ago
It is easy for the customer/ company to fill the authorization form and turn back us quickly. It prevents guest's private information.
United States of America
United States of America
Front Office Manger
Large Hotel
10
Sertifi Coming in Handy
Sales Manager from 100 to 199 room Branded Hotel in Fort Lauderdale (United States of America)
Verified
13 months ago
Love the fraud score. It provides an opportunity do more investigation and get infront of the problem before it escalades.
United States of America
United States of America
Sales Manager
Large Hotel
- 1
- 2
- 3
- 4
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The e-signature product is user friendly and easy to use and maintain. User comment to us that they experience little to no issues. Their support articles are comprehensive and useful. We have helped deploy this to numerous clients.
Showing all answers to: "What does this product or service do well?"
The e-signature product is user friendly and easy to use and maintain. User comment to us that they experience little to no issues. Their support articles are comprehensive and useful. We have helped deploy this to numerous clients.
Question:
What differentiates this product or service from the competition?
Answer:
The flexibility to use customized merge fields on all types of forms or simple drag and drop makes this easy to deploy and adopt. The configuration and security features are straightforward and that helps drive adoption.
Showing all answers to: "What differentiates this product or service from the competition?"
The flexibility to use customized merge fields on all types of forms or simple drag and drop makes this easy to deploy and adopt. The configuration and security features are straightforward and that helps drive adoption.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Keep in mind the usage per property and make sure to discuss with your representative the right size and scale for your business. Defining this up front will help with budgeting and measuring ROI correctly.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Keep in mind the usage per property and make sure to discuss with your representative the right size and scale for your business. Defining this up front will help with budgeting and measuring ROI correctly.
Recommended by
Chuck Coveleski
CEO
@
Apex Sales Consultants
Chuck Coveleski
CEO
@
Apex Sales Consultants
Are you a consultant or vendor that recommends Sertifi Inc?
Leave a recommendation
Posts
Sertifi Inc
8 months ago
Best Practices to Get Ahead of Common Hotel Chargebacks Culprits
Sertifi Inc
1 year ago
Hilton Garden Inn Collects Authorizations 3.5x Faster
Sertifi Inc
1 year ago
Sertifi Releases Next-Generation Platform to Reimagine Agreement Processes for Hospitality
Sertifi Inc
1 year ago
Hospitality Industry Agreements & Payments Assessment
Sertifi Inc Integrations
Need help with an integration?
SPONSORED
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
Oracle Hospitality
91% recommended by 575 hotels |
Property Management Systems
|
|
|
Amadeus
83% recommended by 154 hotels |
RFPs & Proposal Management Software
|
|
|
Thynk
88% recommended by 81 hotels |
Event Management Software
|
|
|
Infor
80% recommended by 82 hotels |
Event Management Software
|
|
|
HotelKey
89% recommended by 35 hotels |
Property Management Systems
|
|
|
This integration hasn’t been verified by Salesforce yet.
Salesforce
87% recommended by 6 hotels |
Hotel Sales Software
|
|
|
Stripe
100% recommended by 2 hotels |
Payments Processing Software
|
|
|
This integration hasn’t been verified by Sertifi Inc yet.
Shift4 Payments
0% recommended by 2 hotels |
Payments Processing Software
|
|
|
This integration hasn’t been verified by Sertifi Inc yet.
Elavon
0% recommended by 0 hotels |
Payments Processing Software
|
Support
Unverified
Sertifi Inc has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .