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Sertifi for e-Signatures & Payments
4.9 (36 REVIEWS)
HT Score
90 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Sertifi for e-Signatures & Payments
Ranked 3 (out of 20) in RFPs & Proposal Management Software
Close meeting and event revenue 90% faster with Sertifi's e-signature and #1 rated digital payment solution.
95% recommended by 215 hotels
Accor, Marriott, IHG & 212 others
Bell - AI powered product analyst
I analyzed all of Sertifi Inc’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Sertifi for its secure and easy-to-use electronic signature and payment processing features, significantly reducing paperwork and improving customer experiences. Sertifi's ability to expedite contracts and secure credit card details helps hotels increase revenue and limits exposure to fraud. It simplifies work processes, improves productivity, and enhances communication between hotels and clients.
Accor, Marriott, IHG & 212 others
Read their reviewsWhat Types of Hotels Sertifi Inc is Popular For
Size
14 | X-Small (1-9 room)
4 | Small (10-24 room)
11 | Medium (25-74 room)
61 | Large (75-199 room)
135 | X-Large (200+ room)
Country
206 | United States of America
7 | Canada
3 | United Arab Emirates
3 | Mexico
2 | Qatar
1 | United Kingdom
1 | India
1 | Jordan
1 | Jamaica
1 | Cayman Islands
Type
148 | Branded Hotels
89 | Luxury Hotels
77 | Airport/Conference Hotels
75 | Resorts
62 | Boutiques
62 | City Center Hotels
58 | Bed & Breakfast & Inns
36 | Limited Service & Budget Hotels
11 | Extended Stay & Serviced Apartments
9 | Casinos
8 | Hostels
6 | RV Parks & Campgrounds
4 | Vacation Rentals & Villas
2 | Motels
Region
216 | North America
6 | Middle East
2 | Central America
1 | Europe
1 | Asia Pacific
Category
131 | Payments Processing Software
111 | Cyber Security & Fraud Prevention
36 | RFPs & Proposal Management Software
Didn’t find what you were looking for?
What is Sertifi Inc?
Founded in 2008 | Headquarters in Chicago (United States) | 80 employees
Sertifi for e-Signatures & Payments is a comprehensive software solution specifically designed for simplifying and securing the contracting and payment process in the hospitality industry. It enables hoteliers to capture electronic signatures and process payments efficiently, drastically reducing paperwork and speeding up transactions.
With Sertifi, guests can respond and complete transactions online from any device, which helps hotels finalize agreements up to 90% faster. It streamlines workflows, enhances productivity, and fosters better communication between hotels and clients. The platform also adds an extra layer of security, minimizing the risks of fraud and lowering payment costs. This unified approach to handling contracts and payments not only boosts operational efficiency but also significantly improves the guest experience.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Sertifi Inc products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Sertifi Inc Reviews Analyzed: 34
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Sertifi Inc Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Sertifi Inc
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Sertifi Inc's Provided Description:
"20,000+ unique hospitality businesses are already capturing e-signatures and payments with Sertifi, the more convenient, secure way to finalize agreements. Let guests respond online from any device, and you'll see signed contracts and payments flow in 90% faster. Simplify and secure your workflows, reduce payment costs and fraud, and maximize convenience for your guests with a single solution."
FAQs
Capabilities
Increased Guest Convenience
Increased Guest Convenience
Let customers sign agreements from any location and device. You can even let them submit a payment at the time of signing. They'll always know what's coming from you with a custom-branded portal and emails.
Custom Branding
Custom Branding
Custom brand your property's portal and emails so guests always know what's coming from you and can be trusted.
Increased Sales Team Productivity
Increased Sales Team Productivity
Easily link to your contracts and forms directly from your website, email signature, or other location so it's easy for customers to complete necessary documents like waivers or F&B forms. Plus, save time with automated reminders, easy-to-build templates, a shared document library, advanced reports, and a complete audit trail.
Embedded Forms
Embedded Forms
Conveniently link to contracts and other forms from your website for easy guest access.
Embedded Payments
Embedded Payments
We know signing is just one part of your agreements workflow. That's why we offer baked-in payment processing with SertifiPay, helping you complete transactions in less time, at an optimized cost, and in a PCI-compliant manner.
Seamless, Secure Integrations
Seamless, Secure Integrations
We integrate with other hospitality and travel solutions, including Amadeus' Delphi.fdc, Oracle's OPERA, and Infor's Sales & Catering tool, so you can easily and securely exchange information across all the systems you rely on.
Features
Proposals, Contracts & Signatures
4/5 features
Online Bookings
4/5 features
Payments & Invoicing
4/5 features
Content Management
4/5 features
CRM & Messaging
4/5 features
Notifications
4/5 features
Other
0/1 features
Available Add-ons & Modules
e-Confirmations
Receive virtual card and credit card details the smart, secure way. Leading travel management and payment partners integrate with Sertifi, giving travel professionals an easy, PCI-compliant way to send you your guest’s payment and booking information. On the receiving end, all it takes is signing up for a free Sertifi e-confirmations portal.
Embedded Forms
Easily link to signature documents directly from your website, email signature, or other location. Finalize business faster by making it easy to sign documents like pet policies.
Sertifi Inc Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.8/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Sertifi for e-Signatures & Payments is the #4 most trending product in the RFPs & Proposal Management Software category (out of 20) and the #94 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSertifi Inc’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Sertifi Inc Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Sertifi Inc Case Studies
References
"Sertifi has been a true asset for our company. It makes sending documents and credit card authorization forms a breeze and is extremely reliable and convenient. It lets me work more efficiently and keeps our clients comfortable knowing their information is secure."
Jasmyn Luke
Group Rooms Coordinator @
New Orleans Inn
"Sertifi has helped give our clients peace of mind that their credit card information will stay secure. The turnaround time has been much quicker because guests are able to complete their forms by just clicking a link."
Karen Andrzejczyk
Sales & Catering Manager @
Cambria Hotel New York - Chelsea
"Before Sertifi, there were too many steps involved in the authorization process. I had to let my customers know their payment information was authorized manually by composing a new email and attaching a link to the location where I created the authorization. With Sertifi, all parties are automatically notified when the authorization process is complete in one email. It’s much quicker and more efficient!"
Jen Borres
Reservations Agent @
Wyndham Grand Clearwater Beach
"Using Sertifi has allowed our sales and front desk teams to conduct their day-to-day business more efficiently and faster. It makes our guests comfortable with providing sensitive credit card information because we know the solution is secure."
Horia Hodorog
General Manager @
Courtyard by Marriott Edmonton West
"Our fraudulent charges have almost disappeared completely. The system is fast and easy to use, and we have had no complaints from our guests at all."
Galynn Naiser
General Manager @
Hilton Garden Inn Houston Hobby Airport
Featured Customers
More Products by Sertifi Inc
Hotelier Rating
Looking for specific info?
10
Great All Around Tool
Group Sales Manager from 500+ room Branded Hotel in Nashville (United States of America)
Verified
4 months ago
As a sales manager for hotels, I use Sertifi almost daily. This has only grown since the first time I started using it 5 years ago. From proposal to deposits and everything in between, Sertifi has given me control on how to efficiently help my clients. I save time on following up with clients as I get notification as soon as they open and c...
United States of America
United States of America
Group Sales Manager
X-Large Hotel
9
Better, Fast, and more safe credit card and payment handling.
from 200 to 499 room Boutique in Walnut Creek (United States of America)
Verified
6 months ago
*Secure *Fast *Can be traceable *Convenient to Guest and Accounting -very easy to find previous transaction *Each file contains company name , account, and guest name with date.
United States of America
United States of America
X-Large Hotel
9
Works great
General Manager from 200 to 499 room Bed & Breakfast & Inn in Sweimah (Jordan)
Verified
16 months ago
Sertifi is very easy to use and we find that it has also cut back on our printing paper use by about 80%!!!
Jordan
Jordan
General Manager
X-Large Hotel
9
Works great
General Manager from 200 to 499 room Bed & Breakfast & Inn in Sweimah (Jordan)
Verified
16 months ago
Sertifi is very easy to use and we find that it has also cut back on our printing paper use by about 80%!!!
Jordan
Jordan
General Manager
X-Large Hotel
10
Great Product & Service!
Director of Sales from 100 to 199 room Branded Hotel in Springfield (United States of America)
Verified
16 months ago
I connected with Kiley Sullivan last year about the electronic signing system for contract as we were already using the Payment Processing Service and I am extrememly satisfied with the products, the service and great communication!
United States of America
United States of America
Director of Sales
Large Hotel
7
Secure, but not consistent
Sales and Catering Coordinator from 200 to 499 room Branded Hotel in GardenGrove (United States of America)
Verified
16 months ago
We mostly use Sertifi to send over contracts along with credit card authorizations. It's good how secure and easy Sertifi is to use.
United States of America
United States of America
Sales and Catering Coordinator
X-Large Hotel
10
Catering Agreement sent thru Sertifi
Sr. Catering & Events Manager from 500+ room Branded Hotel in San Jose (United States of America)
Verified
16 months ago
Ease of use. As user, you will receive notifications about the status or actions taken by both sides (hotel and client). Expiration date helps in getting actions from clients in a timely manner. It also helps you manages your work deadlines. This process can lead you in meeting your financial goals for the company. The service also shorten...
United States of America
United States of America
Sr. Catering & Events Manager
X-Large Hotel
10
Sertifi Experience
Property Support and Compliance from 50-74 room Boutique in Miami Beach (United States of America)
Verified
16 months ago
We use this product enterprise wide. It has simplified our credit card processing for Sales and Operations, while limiting our exposure. Easy to teach to new users as well.
United States of America
United States of America
Property Support and Compliance
Medium Hotel
9
Quick and easy process betwen the guests and hotel
Front Office Manger from 100 to 199 room Bed & Breakfast & Inn in Cranbury (United States of America)
Verified
16 months ago
It is easy for the customer/ company to fill the authorization form and turn back us quickly. It prevents guest's private information.
United States of America
United States of America
Front Office Manger
Large Hotel
10
Sertifi Coming in Handy
Sales Manager from 100 to 199 room Bed & Breakfast & Inn in FortLauderdale (United States of America)
Verified
16 months ago
Love the fraud score. It provides an opportunity do more investigation and get infront of the problem before it escalades.
United States of America
United States of America
Sales Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The e-signature product is user friendly and easy to use and maintain. User comment to us that they experience little to no issues. Their support articles are comprehensive and useful. We have helped deploy this to numerous clients.
Showing all answers to: "What does this product or service do well?"
The e-signature product is user friendly and easy to use and maintain. User comment to us that they experience little to no issues. Their support articles are comprehensive and useful. We have helped deploy this to numerous clients.
Question:
What differentiates this product or service from the competition?
Answer:
The flexibility to use customized merge fields on all types of forms or simple drag and drop makes this easy to deploy and adopt. The configuration and security features are straightforward and that helps drive adoption.
Showing all answers to: "What differentiates this product or service from the competition?"
The flexibility to use customized merge fields on all types of forms or simple drag and drop makes this easy to deploy and adopt. The configuration and security features are straightforward and that helps drive adoption.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Keep in mind the usage per property and make sure to discuss with your representative the right size and scale for your business. Defining this up front will help with budgeting and measuring ROI correctly.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Keep in mind the usage per property and make sure to discuss with your representative the right size and scale for your business. Defining this up front will help with budgeting and measuring ROI correctly.
Recommended by
Chuck Coveleski
CEO
@
Apex Sales Consultants
Chuck Coveleski
CEO
@
Apex Sales Consultants
Are you a consultant or vendor that recommends Sertifi Inc?
Leave a recommendation
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Sertifi Inc Integrations
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Support
Unverified
Sertifi Inc has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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