Sertifi for e-Signatures & Payments
4.9 (33 REVIEWS)
HT Score
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Sertifi for e-Signatures & Payments
Ranked 2 (out of 18) in RFPs & Proposal Management Software
Get signed contracts and payments back in minutes with Sertifi.
96% recommended by 163 hotels
Accor, Marriott, IHG & 160 others
More than 50% of Sertifi Inc’s reviews come from United States of America.
Ratings Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.9/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Sertifi for e-Signatures & Payments is the #1 most trending product in the RFPs & Proposal Management Software category (out of 18) and the #97 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSertifi Inc’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Sertifi for e-Signatures & Payments
Founded in 2008 | Headquarters in Chicago (United States) | 80 employees
15,500+ hotels are already capturing e-signatures and payments with Sertifi, the more convenient, secure way to finalize agreements. Let guests respond online from any device, and you'll see signed contracts and payments flow in 90% faster. Simplify and secure your workflows, reduce payment costs and fraud, and maximize convenience for your guests with a single solution.
Capabilities
Increased Guest Convenience
Increased Guest Convenience
Let customers sign agreements from any location and device. You can even let them submit a payment at the time of signing. They'll always know what's coming from you with a custom-branded portal and emails.
Custom Branding
Custom Branding
Custom brand your property's portal and emails so guests always know what's coming from you and can be trusted.
Increased Sales Team Productivity
Increased Sales Team Productivity
Easily link to your contracts and forms directly from your website, email signature, or other location so it's easy for customers to complete necessary documents like waivers or F&B forms. Plus, save time with automated reminders, easy-to-build templates, a shared document library, advanced reports, and a complete audit trail.
Embedded Forms
Embedded Forms
Conveniently link to contracts and other forms from your website for easy guest access.
Embedded Payments
Embedded Payments
We know signing is just one part of your agreements workflow. That's why we offer baked-in payment processing with SertifiPay, helping you complete transactions in less time, at an optimized cost, and in a PCI-compliant manner.
Seamless, Secure Integrations
Seamless, Secure Integrations
We integrate with other hospitality and travel solutions, including Amadeus' Delphi.fdc, Oracle's OPERA, and Infor's Sales & Catering tool, so you can easily and securely exchange information across all the systems you rely on.
Features
Proposals, Contracts & Signatures
4/5 features
Online Bookings
4/5 features
Payments & Invoicing
4/5 features
Content Management
4/5 features
CRM & Messaging
4/5 features
Notifications
4/5 features
Other
0/1 features
Available Add-ons & Modules
e-Confirmations
Receive virtual card and credit card details the smart, secure way. Leading travel management and payment partners integrate with Sertifi, giving travel professionals an easy, PCI-compliant way to send you your guest’s payment and booking information. On the receiving end, all it takes is signing up for a free Sertifi e-confirmations portal.
Embedded Forms
Easily link to signature documents directly from your website, email signature, or other location. Finalize business faster by making it easy to sign documents like pet policies.
Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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References
"Sertifi has been a true asset for our company. It makes sending documents and credit card authorization forms a breeze and is extremely reliable and convenient. It lets me work more efficiently and keeps our clients comfortable knowing their information is secure."
Jasmyn Luke
Group Rooms Coordinator @
Hilton Garden Inn New Orleans Convention Center
"Sertifi has helped give our clients peace of mind that their credit card information will stay secure. The turnaround time has been much quicker because guests are able to complete their forms by just clicking a link."
Karen Andrzejczyk
Sales & Catering Manager @
Cambria Hotel New York - Chelsea
"Before Sertifi, there were too many steps involved in the authorization process. I had to let my customers know their payment information was authorized manually by composing a new email and attaching a link to the location where I created the authorization. With Sertifi, all parties are automatically notified when the authorization process is complete in one email. It’s much quicker and more efficient!"
Jen Borres
Reservations Agent @
Wyndham Grand Clearwater Beach
"Using Sertifi has allowed our sales and front desk teams to conduct their day-to-day business more efficiently and faster. It makes our guests comfortable with providing sensitive credit card information because we know the solution is secure."
Horia Hodorog
General Manager @
Courtyard by Marriott Edmonton West
"Our fraudulent charges have almost disappeared completely. The system is fast and easy to use, and we have had no complaints from our guests at all."
Galynn Naiser
General Manager @
Hilton Garden Inn Houston Hobby Airport
Featured Customers
Popularity by Segment
Size
2 | X-Small (1-9 room)
2 | Small (10-24 room)
7 | Medium (25-74 room)
54 | Large (75-199 room)
99 | X-Large (200+ room)
Country
161 | United States of America
6 | Canada
2 | Qatar
2 | Mexico
1 | United Kingdom
1 | India
1 | United Arab Emirates
Type
102 | Branded Hotels
45 | Luxury Hotels
30 | Resorts
22 | Airport/Conference Hotels
18 | Bed & Breakfast & Inns
18 | City Center Hotels
17 | Limited Service & Budget Hotels
15 | Boutiques
8 | Extended Stay & Serviced Apartments
4 | Casinos
4 | Hostels
4 | RV Parks & Campgrounds
4 | Vacation Rentals & Villas
1 | Motels
Region
169 | North America
3 | Middle East
1 | Europe
1 | Asia Pacific
Category
93 | Cyber Security & Fraud Prevention
89 | Payments Processing Software
33 | RFPs & Proposal Management Software
More Products by Sertifi Inc
Hotelier Rating
7
Secure, but not consistent
Sales and Catering Coordinator from 200 to 499 room Branded Hotel in Garden Grove (United States of America)
Verified
3 days ago
We mostly use Sertifi to send over contracts along with credit card authorizations. It's good how secure and easy Sertifi is to use.
United States of America
United States of America
Sales and Catering Coordinator
X-Large Hotel
10
Catering Agreement sent thru Sertifi
Sr. Catering & Events Manager from 200 to 499 room Branded Hotel in San Jose (United States of America)
Verified
8 days ago
Ease of use. As user, you will receive notifications about the status or actions taken by both sides (hotel and client). Expiration date helps in getting actions from clients in a timely manner. It also helps you manages your work deadlines. This process can lead you in meeting your financial goals for the company. The service also shorten...
United States of America
United States of America
Sr. Catering & Events Manager
X-Large Hotel
10
Sertifi Experience
Property Support and Compliance from 500+ room Branded Hotel in Kent (United States of America)
Verified
9 days ago
We use this product enterprise wide. It has simplified our credit card processing for Sales and Operations, while limiting our exposure. Easy to teach to new users as well.
United States of America
United States of America
Property Support and Compliance
X-Large Hotel
9
Quick and easy process betwen the guests and hotel
Front Office Manger from 100 to 199 room Branded Hotel in East Windsor (United States of America)
Verified
9 days ago
It is easy for the customer/ company to fill the authorization form and turn back us quickly. It prevents guest's private information.
United States of America
United States of America
Front Office Manger
Large Hotel
10
Sertifi Coming in Handy
Sales Manager from 100 to 199 room Branded Hotel in Fort Lauderdale (United States of America)
Verified
17 days ago
Love the fraud score. It provides an opportunity do more investigation and get infront of the problem before it escalades.
United States of America
United States of America
Sales Manager
Large Hotel
10
Sales love Sertifi!
Director of Sales from 100 to 199 room Bed & Breakfast & Inn in Orlando (United States of America)
Verified
27 days ago
Very easy and efficient for user and clients to use. Love that I am sent copy of signed agreement for my records. So does the client.
United States of America
United States of America
Director of Sales
Large Hotel
10
I use Sertifi daily
Destination Sales Manager from 200 to 499 room Resort in Lihue (United States of America)
Verified
1 months ago
The separation of the signing/messaging information from the material to be signed is a great way to ensure accuracy in my use of Sertifi. Clients almost never need guidance when receiving a signature request.
United States of America
United States of America
Destination Sales Manager
X-Large Hotel
10
Sertifi - Excellence and Expediency!
Sales Manager from 500+ room Resort in Osage Beach (United States of America)
Verified
1 months ago
Using Sertifi expedites the signature process for me - it cuts down the process time by a week or more.
United States of America
United States of America
Sales Manager
X-Large Hotel
9
Review certificate
Director of sales from 200 to 499 room Resort in Fairport (United States of America)
Verified
2 months ago
Quick uploading, also like the document storage so we do not need to keep a master hard copy binder. Straight forward for clients
United States of America
United States of America
Director of sales
X-Large Hotel
10
everything okay
Income Auditor from 200 to 499 room Branded Hotel in أبو سمرة (Qatar)
Verified
2 months ago
everything okay keep it up sertifi makes my job easy,i think probably on the notification side because there times Notifications do not come.
Qatar
Qatar
Income Auditor
X-Large Hotel
- 1
- 2
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Expert Q&A and Partner Recommendations
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Support
Unverified
Sertifi Inc has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
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