Sertifi for e-Signatures & Payments

4.9 (34 REVIEWS)

HTR Score icon
HT Score  
94 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Sertifi for e-Signatures & Payments

4.9 (34 REVIEWS)

Ranked 3 (out of 19) in RFPs & Proposal Management Software

Get signed contracts and payments back in minutes with Sertifi.

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Ratings Summary

4.9
Excellent
Ease of Use
4.9/5
Customer Support
4.7/5
ROI
4.8/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Sertifi for e-Signatures & Payments is the #4 most trending product in the RFPs & Proposal Management Software category (out of 19) and the #161 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Sertifi Inc’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
94 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Sertifi for e-Signatures & Payments
Founded in 2008 | Headquarters in Chicago (United States) | 80 employees
15,500+ hotels are already capturing e-signatures and payments with Sertifi, the more convenient, secure way to finalize agreements. Let guests respond online from any device, and you'll see signed contracts and payments flow in 90% faster. Simplify and secure your workflows, reduce payment costs and fraud, and maximize convenience for your guests with a single solution.

View website

Capabilities

Increased Guest Convenience

Custom Branding

Increased Sales Team Productivity

Embedded Forms

Embedded Payments

Features

Proposals, Contracts & Signatures

4/5 features

Online Bookings

4/5 features

Payments & Invoicing

4/5 features

Content Management

4/5 features

CRM & Messaging

4/5 features

Available Add-ons & Modules

e-Confirmations

Receive virtual card and credit card details the smart, secure way. Leading travel management and payment partners integrate with Sertifi, giving travel professionals an easy, PCI-compliant way to send you your guest’s payment and booking information. On the receiving end, all it takes is signing up for a free Sertifi e-confirmations portal.

INCLUDED

Embedded Forms

Easily link to signature documents directly from your website, email signature, or other location. Finalize business faster by making it easy to sign documents like pet policies.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sertifi Inc Average Sertifi Inc

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1

Success Stories

5

References

6

Featured Customers

Popularity by Segment

Size

5 | X-Small (1-9 room)

3 | Small (10-24 room)

6 | Medium (25-74 room)

64 | Large (75-199 room)

113 | X-Large (200+ room)

Country

177 | United States of America

7 | Canada

3 | United Arab Emirates

3 | Mexico

2 | Qatar

1 | United Kingdom

1 | India

1 | Cayman Islands

Type

125 | Branded Hotels

63 | Luxury Hotels

44 | Resorts

27 | City Center Hotels

27 | Airport/Conference Hotels

26 | Bed & Breakfast & Inns

26 | Boutiques

21 | Limited Service & Budget Hotels

10 | Extended Stay & Serviced Apartments

6 | RV Parks & Campgrounds

5 | Casinos

5 | Hostels

4 | Vacation Rentals & Villas

1 | Motels

Region

187 | North America

5 | Middle East

1 | Europe

1 | Asia Pacific

1 | Central America

Category

107 | Cyber Security & Fraud Prevention

105 | Payments Processing Software

34 | RFPs & Proposal Management Software

More Products by Sertifi Inc

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https://ucarecdn.com/eafce1a4-a685-4d9a-91de-af4a1a2d51ca/-/crop/1334x834/118,0/-/preview/
https://ucarecdn.com/e291cbe4-7244-4a00-86f5-ce44845a3dce/-/crop/1334x834/118,0/-/preview/

Hotelier Rating

Excellent
172
Very Good
17
Average
5
Poor
4
Terrible
2

Property Size

  • X-Small (5)
  • Small (3)
  • Medium (6)
  • Large (64)
  • X-Large (113)

Country

  • United States of America
    United States of America
    (177)
  • Canada
    Canada
    (7)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Mexico
    Mexico
    (3)
  • Qatar
    Qatar
    (2)
  • United Kingdom
    United Kingdom
    (1)
  • India
    India
    (1)
  • Cayman Islands
    Cayman Islands
    (1)

Region

  • North America
    North America
    (187)
  • Europe
    Europe
    (1)
  • Asia Pacific
    Asia Pacific
    (1)
  • Middle East
    Middle East
    (5)
  • Central America
    Central America
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like Sertifi for its secure and easy-to-use electronic signature and payment processing features, significantly reducing paperwork and improving customer experiences. Sertifi's ability to expedite contracts and secure credit card details helps hotels increase revenue and limits exposure to fraud. It simplifies work processes, improves productivity, and enhances communication between hotels and clients.

AI-generated from the text of customer reviews

Ease of Use
Document Management
Efficiency
Customer Experience
Security
Technical Issues
Notification System
Paperless Solution
Fraud Prevention
Reporting and Analytics
9

Works great

General Manager from 100 to 199 room Bed & Breakfast & Inn in (Canada)

Verified
7 months ago
Sertifi is very easy to use and we find that it has also cut back on our printing paper use by about 80%!!!
Country Canada
General Manager
Large Hotel
10

Great Product & Service!

Director of Sales from 100 to 199 room Branded Hotel in Springfield (United States of America)

Verified
7 months ago
I connected with Kiley Sullivan last year about the electronic signing system for contract as we were already using the Payment Processing Service and I am extrememly satisfied with the products, the service and great communication!
Country United States of America
Director of Sales
Large Hotel
7

Secure, but not consistent

Sales and Catering Coordinator from 200 to 499 room Branded Hotel in Garden Grove (United States of America)

Verified
7 months ago
We mostly use Sertifi to send over contracts along with credit card authorizations. It's good how secure and easy Sertifi is to use.
Country United States of America
Sales and Catering Coordinator
X-Large Hotel
10

Catering Agreement sent thru Sertifi

Sr. Catering & Events Manager from Branded Hotel in San Jose (United States of America)

Verified
8 months ago
Ease of use. As user, you will receive notifications about the status or actions taken by both sides (hotel and client). Expiration date helps in getting actions from clients in a timely manner. It also helps you manages your work deadlines. This process can lead you in meeting your financial goals for the company. The service also shorten...
Country United States of America
Sr. Catering & Events Manager
10

Sertifi Experience

Property Support and Compliance from 50-74 room Branded Hotel in Miami Beach (United States of America)

Verified
8 months ago
We use this product enterprise wide. It has simplified our credit card processing for Sales and Operations, while limiting our exposure. Easy to teach to new users as well.
Country United States of America
Property Support and Compliance
Medium Hotel
9

Quick and easy process betwen the guests and hotel

Front Office Manger from 100 to 199 room Branded Hotel in East Windsor (United States of America)

Verified
8 months ago
It is easy for the customer/ company to fill the authorization form and turn back us quickly. It prevents guest's private information.
Country United States of America
Front Office Manger
Large Hotel
10

Sertifi Coming in Handy

Sales Manager from 100 to 199 room Branded Hotel in Fort Lauderdale (United States of America)

Verified
8 months ago
Love the fraud score. It provides an opportunity do more investigation and get infront of the problem before it escalades.
Country United States of America
Sales Manager
Large Hotel
10

Sales love Sertifi!

Director of Sales from 100 to 199 room Bed & Breakfast & Inn in Orlando (United States of America)

Verified
8 months ago
Very easy and efficient for user and clients to use. Love that I am sent copy of signed agreement for my records. So does the client.
Country United States of America
Director of Sales
Large Hotel
10

I use Sertifi daily

Destination Sales Manager from 200 to 499 room Resort in Lihue (United States of America)

Verified
8 months ago
The separation of the signing/messaging information from the material to be signed is a great way to ensure accuracy in my use of Sertifi. Clients almost never need guidance when receiving a signature request.
Country United States of America
Destination Sales Manager
X-Large Hotel
10

Sertifi - Excellence and Expediency!

Sales Manager from 500+ room Branded Hotel in Osage Beach (United States of America)

Verified
9 months ago
Using Sertifi expedites the signature process for me - it cuts down the process time by a week or more.
Country United States of America
Sales Manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

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Support

Unverified

Sertifi Inc has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

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Response Time

Less than a day

Responsiveness

Excellent

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