Amadeus – iHotelier® Booking Engine vs. Simplotel Booking Engine:
Which Is Right for You?

The Decision

Choosing between Amadeus iHotelier® Booking Engine and Simplotel Booking Engine hinges on your hotel’s specific needs and priorities. Both platforms aim to increase direct bookings but approach the task differently: Amadeus offers a comprehensive, enterprise-level solution, while Simplotel emphasizes simplicity and cost-effectiveness. Your choice should align with your hotel’s size, target market, and desired feature set.

Amadeus boasts a larger review base with more recent feedback, making its ratings and insights more current and reliable. Simplotel, however, enjoys a higher overall rating and more recent reviews, signaling strong user satisfaction today. Which aligns better with your hotel’s strategic goals?

Is Amadeus or Simplotel Better for Hotels?

Both products serve the core purpose of converting website visitors into confirmed guests, but they do so with different strengths that may appeal to different hoteliers. Amadeus’s platform is built for large hotels or chains seeking extensive integrations, advanced revenue management, and detailed analytics, though some users find its interface complex. Simplotel’s focus on ease of use, rapid setup, and affordability makes it attractive for smaller hotels or properties prioritizing quick deployment and straightforward management.

Where Amadeus excels is in its broad feature set, including unique offerings like Tripadvisor Bookings and availability blocks, supported by its extensive global presence across 34 countries. Simplotel’s recent reviews (14 in the last 6 months) signal a more active user base and ongoing improvements, especially in mobile responsiveness and customization.

Would you prefer a platform with a long-established reputation and advanced features, or one that is more agile and easier to manage?

Amadeus vs Simplotel: Which Should Your Hotel Choose?

If your hotel operates at a larger scale, requires extensive integration with PMS and other systems, and values comprehensive analytics, Amadeus is your best fit. Its proven e-commerce features, such as flexible dates, Google Pay, and Tripadvisor bookings, support high-volume, multi-property management.

Conversely, if your hotel needs a budget-friendly, easy-to-implement solution that boosts direct bookings with minimal fuss, Simplotel is the smarter choice. It offers an intuitive interface, customizable templates, and robust marketing tools—ideal for small to medium properties seeking quick results.

For properties prioritizing deep integrations and advanced revenue tools, Amadeus’s larger feature set and global presence make it the logical pick. For those emphasizing simplicity, affordability, and active recent support, Simplotel outperforms.

Is Amadeus or Simplotel Easier to Use?

Amadeus’s user rating for ease of use is 4.25/5, with reviews noting a steep learning curve and some complexity in navigating its extensive features. Hoteliers report that it can be challenging initially, but daily users find it manageable once they’re familiar.

Simplotel scores 4.65/5 on ease of use, with reviews highlighting its intuitive design, quick onboarding, and friendly customer support. Multiple users commend how fast their teams adopt the platform and how straightforward it is to update rates and content.

Edge: Simplotel.

Which Has Better Features: Amadeus or Simplotel?

Amadeus offers six features exclusive to its platform, including a price comparison widget, Tripadvisor Bookings, and Apple/Google Pay integration, supporting advanced revenue strategies. It also provides tools like flexible dates and availability blocks, totaling 30 shared features with Simplotel.

Simplotel’s unique features include pooled inventory, gift vouchers, social media booking integration, and room substitutions, enhancing guest engagement and flexibility. It has seven exclusive features, such as Stripe payments and customizable exit intent modals.

In total, Amadeus’s feature count surpasses Simplotel’s, especially with its advanced booking and payment options.

Edge: Amadeus.

Which Has Better Customer Support: Amadeus or Simplotel?

Customer support ratings reveal a significant difference: Amadeus scores 3.22/5, with reviews citing slow responses and inconsistent assistance, despite some praise for account management. Many users report delays in issue resolution and difficulty in getting timely support.

Simplotel scores 4.69/5, with recent reviews emphasizing prompt, friendly, and effective support. Users appreciate proactive communication, quick issue resolution, and personalized assistance, making support a clear strength.

Edge: Simplotel.

Which Has More Integrations: Amadeus or Simplotel?

Amadeus boasts a verified partner network of 104 integrations, including major platforms like SiteMinder, RevMax, and Profitroom. It supports extensive connectivity with PMS, GDS, and channel management tools, facilitating complex, large-scale operations.

Simplotel has 22 verified partners, including industry leaders like Cloudbeds, Triptease, and RateGain. While fewer in number, these integrations cover essential hotel functions and marketing tools.

The sheer volume of Amadeus’s integrations favors large, multi-system setups, but Simplotel’s focused partnerships deliver excellent value for smaller hotels.

Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or Simplotel?

Simplotel’s review count (297) significantly exceeds Amadeus’s 93, with more recent feedback (14 reviews in the last 6 months vs. none for Amadeus). Its overall rating of 4.75/5 is higher than Amadeus’s 4.39/5, reflecting current user satisfaction.

Hotel segments like luxury and boutique hotels rate Simplotel higher, with many reviewers praising its simplicity and support. Amadeus’s ratings are solid but less recent, making its current standing less certain.

Edge: Simplotel.

How Much Do Amadeus and Simplotel Cost?

Amadeus’s pricing details are not publicly available, but it is known to be a premium, enterprise-level product with a potential implementation fee and no freemium option.

Simplotel charges a straightforward $500/month, with no trial or implementation fee, making it accessible for small to medium hotels seeking affordability.

If budget is a key concern, Simplotel provides clear, predictable pricing, while Amadeus’s costs are typically higher and more variable.

What Type of Hotel Should Use Amadeus?

• Hotels that operate across multiple regions and require extensive integration capabilities.
• Large properties or hotel groups seeking advanced revenue management, detailed analytics, and market intelligence.
• Hotels with complex booking needs, such as flexible date options, availability blocks, or Tripadvisor integration.
• Brands that need a proven, globally supported platform with rich feature sets.

Not ideal if your hotel is small, budget-conscious, or prefers a simple, quick-to-deploy system.

What Type of Hotel Should Use Simplotel?

• Small to medium-sized hotels that need a cost-effective, easy-to-implement booking engine.
• Hotels prioritizing rapid deployment and minimal staff training.
• Properties seeking to enhance direct bookings without extensive integration requirements.
• Hotels that want customizable website templates aligned with their branding.

Not ideal if your hotel demands deep integrations, complex revenue management tools, or operates at a large scale.

The Bottom Line for Hotels

Amadeus iHotelier® Booking Engine stands out for its comprehensive feature set, global reach, and extensive integrations. It’s suited for large, multi-property operators needing sophisticated tools to manage revenue and operations efficiently.

Simplotel excels in simplicity, affordability, and active support, making it the preferred choice for small to mid-sized hotels focused on increasing direct bookings quickly and reliably.

If your hotel needs a scalable, feature-rich platform and your team can handle complexity, Amadeus is the clear choice. For hotels valuing ease of use, recent positive reviews, and budget-friendly options, Simplotel is the smarter pick.

In conclusion, prioritize Amadeus if your hotel demands extensive integrations and advanced revenue tools; choose Simplotel if you want a straightforward, high-performing booking engine backed by recent positive feedback.