NAVIS Shopping Cart Abanonment Solution vs. Smart Host Offers:
Which Is Right for You?

The Decision

Choosing the right direct booking tool is critical for your hotel's revenue and guest engagement. NAVIS Shopping Cart Abandonment Solution and Smart Host Offers both aim to enhance booking conversions, but they serve different core needs. NAVIS focuses on reducing booking abandonment and capturing lost leads, while Smart Host centers on automating guest communication and marketing. Which aligns better with your strategic priorities?

Quick Verdict

Smart Host Offers, with over 140 recent reviews and a high user rating of nearly 91, scores significantly higher across key metrics and is the clear choice. NAVIS has no recent reviews or ratings, making its effectiveness difficult to assess currently.

Is NAVIS or Smart Host Better for Hotels?

NAVIS specializes in recovering abandoned booking engine traffic, transforming web visitors who leave without booking into actionable leads. Smart Host emphasizes personalized guest communication, marketing automation, and real-time responses to booking requests.

NAVIS aims to maximize existing web traffic by reducing high abandonment rates—over 80% in many cases—by following up with leads. In contrast, Smart Host excels in building ongoing guest relationships through newsletters and instant messaging, which can boost repeat bookings.

While NAVIS targets direct booking uplift through abandoned cart recovery, Smart Host fosters guest loyalty via personalized communication and automation. If your goal is to recover lost booking opportunities, NAVIS might suit you better; if you want to enhance guest engagement, Smart Host is the stronger option. But with no recent data for NAVIS, can it still be considered a reliable solution?

NAVIS vs Smart Host: Which Should Your Hotel Choose?

If your hotel needs to improve conversion rates on your booking engine by recovering abandoned carts, NAVIS is the logical pick. Its core function is identifying and converting guests who start a booking but don’t complete it, making it ideal for properties with a high online traffic volume and significant cart abandonment.

If your team prioritizes ongoing guest communication, targeted marketing campaigns, and automating offers pre- and post-stay, Smart Host offers a more comprehensive suite. Its features—like newsletters, instant messaging, and automation—suit hotels looking to nurture guest relationships and increase direct bookings through marketing.

For a hotel that struggles with cart abandonment and needs to maximize reservation conversions, NAVIS could help. Conversely, if your hotel focuses on guest retention and personalized outreach, Smart Host provides a more versatile platform.

Is NAVIS or Smart Host Easier to Use?

Smart Host scores 4.71 out of 5 for ease of use, with reviews praising its intuitive interface, quick onboarding, and efficient staff adoption. Users highlight its straightforward newsletter creation, targeted campaign setup, and simple automation features. Support and onboarding are rated at 4.85/5, with reviewers describing the platform as "very user-friendly" and "easy to integrate."

NAVIS, on the other hand, has a rating of 0/5, indicating no recent reviews to evaluate usability or onboarding experience. Without current feedback, it’s impossible to judge whether NAVIS offers a smooth user experience.

Edge: Smart Host.

Which Has Better Features: NAVIS or Smart Host?

NAVIS’s notable unique feature is Surge Alerts, designed to notify your team instantly when a guest abandons a booking, enabling immediate action. Smart Host offers three exclusive features: Live Chat, Messaging Analytics, and Booking Engine Data Sync, which enhance guest engagement and reporting.

Smart Host’s features emphasize personalized communication and analytics, allowing for smarter marketing and guest responses. NAVIS’s focus remains on abandoned cart recovery, with a single feature tailored to conversion—making Smart Host generally more feature-rich for ongoing marketing efforts.

Edge: Smart Host.

Which Has Better Customer Support: NAVIS or Smart Host?

Smart Host’s support ratings are exemplary at 4.85/5, with reviewers describing the team as "extremely competent" and "responsive," especially highlighting staff like Julian Leitner. Many mention that customer service is quick, helpful, and a major reason for their satisfaction.

NAVIS reports no recent reviews, leaving us unable to assess its current support quality. Past data suggests it may not be as responsive or well-rated as Smart Host.

Edge: Smart Host.

Which Has More Integrations: NAVIS or Smart Host?

Smart Host integrates with 25 verified partners, including popular PMS and booking platforms like Oracle Hospitality, Mews, and others, providing a broad ecosystem. NAVIS has 17 verified partners, including notable integrations like Inntopia, WebRezPro, and Stayntouch, but fewer compared to Smart Host.

Smart Host’s wider array of integrations offers greater flexibility for hotels with complex tech stacks. For seamless connectivity and more options, Smart Host takes the lead.

Edge: Smart Host.

Which Do Hoteliers Rate Higher: NAVIS or Smart Host?

Again, since NAVIS has no recent reviews or scores, it cannot be rated by hoteliers today. Smart Host, with 140 reviews in the last six months and a NPS score of 9.31/5, is highly rated across segments, especially by boutique, B&Bs, resorts, and city center hotels.

Hotels of all sizes and types currently favor Smart Host, citing its stability, ease of use, and support. The recent review activity confirms it’s the more trusted and validated platform.

Edge: Smart Host.

How Much Do NAVIS and Smart Host Cost?

NAVIS does not publicly list its pricing models, which suggests a bespoke quote based on your property’s needs. Smart Host charges a straightforward $200 monthly fee, with no setup or implementation fees.

Given the transparent pricing and clear value proposition, Smart Host offers easier budgeting. NAVIS’s custom pricing makes comparison difficult without direct contact.

What Type of Hotel Should Use NAVIS?

• Hotels with high online traffic and significant cart abandonment rates aiming to recover lost booking opportunities.
• Properties seeking to automate follow-up on abandoned bookings without extensive marketing features.
• Vacation rentals and platforms desiring to convert visitors who leave before completing a reservation.
• Hotels that have already invested in their booking engine and want an abandonment recovery system.

Not ideal if your hotel prioritizes ongoing guest engagement, marketing automation, or integrated guest communication.

What Type of Hotel Should Use Smart Host?

• Hotels focused on increasing direct bookings through personalized marketing and guest communication.
• Properties that want a flexible, easy-to-use marketing automation platform.
• Hotels seeking integrated guest newsletters, instant messaging, and campaign analytics.
• Businesses looking for a support-focused, reliable platform with broad integrations.

Not ideal if your primary goal is recovering abandoned booking carts without broader marketing or guest engagement features.

The Bottom Line for Hotels

The fundamental difference between NAVIS and Smart Host lies in their core functionalities: NAVIS aims to recover lost booking engine leads, while Smart Host builds ongoing guest relationships through marketing automation.

If your hotel needs to reduce high abandonment rates and recover existing demand, NAVIS might still be relevant—but there’s no recent data to confirm its current effectiveness. For most hotels seeking a well-rated, easy-to-use platform that boosts direct bookings and guest satisfaction, Smart Host is the clear choice.

When evaluating your next direct booking tool, consider whether your focus is on converting abandoned carts or nurturing guest relationships. Given the current review landscape, Smart Host offers more validated value and broad capabilities, making it the safer, stronger investment to grow your direct bookings.