Smart Host Offers

Geschaftsfuhrer

2 months ago

Verified

... SmartHost is extremely easy to use and has a huge number of direct bookings. We didn't expect such a quick success. Plus a fast, helpful, competent support team. ...

Management

2 months ago

Verified

... The uncomplicated way if you need help without a ticket system. That the team is open to new ideas and wishes and that these are not only promised but also implemented. ...

Deputy Hotel Manager

3 months ago

Verified

... Best CRM tool for us! :) ...

Digital Management

3 months ago

Verified

... Closeness to the customer - if there are any technical problems, SmartHost is there immediately - you have the feeling of working on an equal footing. The offer module is our favorite, it enables ...

Marketing

3 months ago

Verified

... What I like best is Smart Host's email marketing. It's easy to use, allows for personalized campaigns and helps you target guests. This increases loyalty and generates more direct bookings - efficient and time-saving! It simplifies guest management, optimizes workflows and offers valuable insights through data-based analyses. The intuitive operation and first ...

Rezeptionistin

3 months ago

Verified

... Customizability for regular guests, we are generally on first name terms with the guests and it would be nice to be able to strike a more informal tone with the offers. ...

Marketing

3 months ago

Verified

... The direct, friendly customer service, the constant development, the immediate help with questions and great training/meeting offers! It doesn't take long for inquiries to be responded to and contact by phone ...

Marketing und Grafikdesign

5 months ago

Verified

... Personal contact and quick processing of questions or concerns by phone and email. Precise analysis of the campaigns sent and statistics in the dashboard. ...

Hoteldirektorin

5 months ago

Verified

... Competent advice in all matters. Very helpful and, above all, direct contact person who is responsible for us and is available for all concerns. Easy handling of the tools, very intuitive structure, ...

Gastgeberin

5 months ago

Verified

... The ease of use and the many options. The direct correspondence with the guest is great. The statistics are clear and helpful. ...

Empfangsassistenz

5 months ago

Verified

... The user interface is easy to use and looks nice. It is user-friendly for guests. Booking is possible directly when creating an offer. The idea of ​​guest merging. ...

Rezeptionistin

6 months ago

Verified

... In my opinion, more extensive offers are still a bit confusing. Some guests are sometimes not familiar with the area and prefer to book by phone or have to ask for help by email. For larger offers, I ...

Marketing & Sales Managerin

7 months ago

Verified

... Effective newsletter tool for targeted guest communication ...

Rezeptionsleitung

7 months ago

Verified

... The newsletters are quick and easy to create and also look really good and professional. If you have any questions, the SmartHost employees will take care of all concerns very quickly. ...

Marketing

8 months ago

Verified

... We have been using SmartHost for a while now and are very happy with it. The new editor offers many design options and the end result is very appealing. I would especially like to highlight the great ...

Mitarbeiterin Buro und Rezeption

8 months ago

Verified

... It would sometimes be advantageous to receive a notification by email when a guest has a question about the offer, so that you don't always have to actively check for new messages in the tool. ...

Marketing

8 months ago

Verified

... It would be great if you could see even more clearly which posts are working particularly well. One way to achieve this would be to implement a visualization tool such as a heat map. With such a heat map, you could see at a glance which posts are particularly well received by the target group and which are performing less well. This visual representation would not only make analysis ...

Hotelassistentin

8 months ago

Verified

... There are not many suggestions for improvement yet, because it is still in its infancy. The only thing: automatic transfer of motifs to the hotel program would be desirable (as is already the case ...

Rezeption

8 months ago

Verified

... Mega Support ...

Management

8 months ago

Verified

... Great design for offers, room alternatives possible, intuitive operation, text blocks for additional information, can be individually set up, link to the digital guest folder possible, automatic ...

Geschaftsfuhrerin

8 months ago

Verified

... Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - she is simply brilliant! She knows her stuff and is a wonderful ...

Hotelsekretarin

8 months ago

Verified

... Smart Host enables us to tailor our newsletters even more specifically to the needs of our customers, which has significantly increased the effectiveness of our newsletter campaigns. We are very happy with this new option and can only recommend it. If you have any questions, someone ...

CEO

8 months ago

Verified

... - Good connection to the hotel program - Great marketing tool - If you have any questions, someone is always available and any problems can be solved quickly and easily. ...

Back Office Managerin

8 months ago

Verified

... What I like best is that it is uncomplicated and very simple. Everything is very clear and easy to understand. The guests understand it very quickly too. ...

Marketing

11 months ago

Verified

... While occasional disparities may arise between your crafted newsletter and its final appearance, SmartHost's robust support system ensures swift resolution. These moments serve as opportunities for growth, fostering adaptability and enhancing your skills. With SmartHost's user-friendly interface and responsive assistance ...

Selbststandig

14 months ago

Verified

... We are very happy with Smart Host, it is constantly being developed and improved. Any potential problems will be resolved quickly. We currently have no improvements. ...

Hotellerie

14 months ago

Verified

... Fast, easy and intuitive handling, automatic translations, look & feel, good, helpful and easily accessible support, and responsiveness to special customer requests ...

Hotelier

14 months ago

Verified

... You should be able to freely decide that the campaign emails can be sent in shorter periods of time. The images for the newsletter could be stored in a separate media library. ...

Sales & Marketing

14 months ago

Verified

... Great charging speed from the tool. We keep track of the guest data jungle and all data is brought together centrally in one place. We were able to increase direct bookings. ...

Assistenz

2 months ago

Verified

... I find it practical that an AI can be activated directly when creating a newsletter, which helps me to write the texts better. Saves time. ...

Management

2 months ago

Verified

... The stability of the interface to Fidelio, as failures occur from time to time. When offers are made and the partner writes back, an error message appears because they do not know the email address. When merging file ...

Deputy Hotel Manager

3 months ago

Verified

... Everything we wanted to improve, e.g. time of sending or special requirements in the editor, has now been implemented. :) ...

Digital Management

3 months ago

Verified

... Closeness to the customer - if there are any technical problems, SmartHost is there immediately - you have the feeling of working on an equal footing. The offer module is our favorite, it enables direct booking with a wow effect for the hotel guest - an experience even before the vacation begins. The campaign module with its occupancy overview "at a glance" has replaced our old ...

Marketing

3 months ago

Verified

... What I like best is Smart Host's email marketing. It's easy to use, allows for personalized campaigns and helps you target guests. This increases loyalty and generates more direct bookings - efficient ...

Marketing

3 months ago

Verified

... Nothing, in my opinion Smart Host is developing well and quickly and is able to identify and correct sources of error themselves. Because they are always attentive to our feedback, you feel noticed. ...

Hoteldirektorin

5 months ago

Verified

... Competent advice in all matters. Very helpful and, above all, direct contact person who is responsible for us and is available for all concerns. Easy handling of the tools, very intuitive structure, especially of the campaign ...

Gastgeberin

5 months ago

Verified

... It would be great to have an automated arrival email for the guest with all the important information, which is automatically sent two days before check-in. ...

Marketing & Sales Managerin

7 months ago

Verified

... We particularly appreciate the user-friendliness and versatility of the Smart Host newsletter tool. It allows us to address our guests in a targeted and personal manner, which helps us achieve a higher engagement rate. The detailed analyses and reports help us to continuously improve ...

Rezeptionsleitung

7 months ago

Verified

... What is missing from the newsletters is the exact opening dates - i.e. which newsletter subscribers have already opened the newsletter and which have not. It would also be useful to see when guests ...

Marketing

8 months ago

Verified

... It would be great if we could see in the statistics which links were clicked how often. That would really help us to make the campaigns even better in terms of content. It would also save time if you could decide straight away when activating a campaign whether you want to activate it or save it as "in progress". Then you don't always have to change it afterwards. Another time-saving little thing: when sending a test ...

Mitarbeiterin Buro und Rezeption

8 months ago

Verified

... With just a few clicks, you can create an offer and always get a good overview of the current status of the offers in the offer manager. Creating a newsletter is also simple and smart. ...

Hotelassistentin

8 months ago

Verified

... Great prestay, poststay, newsletter communication tool. The text writing AI is helpful if you use it correctly. Targeted address management and target group-oriented newsletter writing is good. ...

Management

8 months ago

Verified

... Great design for offers, room alternatives possible, intuitive operation, text blocks for additional information, can be individually set up, link to the digital guest folder possible, automatic ...

Hotelleitung

8 months ago

Verified

... It would be great if pre-stay requests could be directly incorporated into the hotel program (especially requests regarding housekeeping). It would also be positive if the ratings from the post-stay ...

Geschaftsfuhrer

9 months ago

Verified

... You can send your guests beautifully designed emails and websites without much effort. Once you have set them up, you save a lot of time. Since the data is transferred automatically, you don't ...

Management

14 months ago

Verified

... There should also be the option to insert videos into the newsletters. It would be nice if it were possible for the guests' stated preferences and characteristics to be automatically adopted in ...

Geschaftsfuhrer

14 months ago

Verified

... Easy handling and transparent evaluations. We have been working very successfully with these systems for a few years. There are always innovations. ...

Hotelier

14 months ago

Verified

... You should be able to freely decide that the campaign emails can be sent in shorter periods of time. The images for the newsletter could be stored in a separate media library. ...

Management

2 months ago

Verified

... The stability of the interface to Fidelio, as failures occur from time to time. When offers are made and the partner writes back, an error message appears because they do not know the email address. ...

Digital Management

3 months ago

Verified

... If SmartHost is ever able to store option bookings in the PMS, that would be the icing on the cake for our 4 resorts. ...

Hoteldirektorin

5 months ago

Verified

... Integration on the website (request page that goes directly into the smart host). I can't really think of anything else. ...

Hotelassistentin

8 months ago

Verified

... There are not many suggestions for improvement yet, because it is still in its infancy. The only thing: automatic transfer of motifs to the hotel program would be desirable (as is already the case ...

Management

8 months ago

Verified

... Interface in both directions with Ibelsa so that existing guest data can be used. Unfortunately, each guest has to be re-entered and the existing data cannot be used. Changing an offer is almost impossible, it then has to be canceled and rewritten. If an offer is canceled by a guest, the room is not automatically ...

Hotelleitung

8 months ago

Verified

... It would be great if pre-stay requests could be directly incorporated into the hotel program (especially requests regarding housekeeping). It would also be positive if the ratings from the post-stay survey could also be integrated into the company ...

CEO

8 months ago

Verified

... - Good connection to the hotel program - Great marketing tool - If you have any questions, someone is always available and any problems can be solved quickly and easily. ...

Assistent der GF

9 months ago

Verified

... What I like most is the ease of use when creating campaigns as well as the really nicely prepared design and layout! ...

Hotellerie

14 months ago

Verified

... Integration of the data back into the hotel program, accuracy when following up (reservations outside of Smarthost are not taken into account during follow-up, which leads to misunderstandings with ...

Selbststandig

14 months ago

Verified

... Newsletter - appeals to more new guestsFiltering of different groupsWe stay in contact with the guestsProfessional appearance towards the guests ...

Hotelier

14 months ago

Verified

... The simple and clear design of the user interface. Everything is easy to find, but there is still the necessary depth. The fact that the hotel program remains a leader in terms of data sets is ...

Sales & Marketing

14 months ago

Verified

... Image database for faster handling of campaigns would be great, but probably just a matter of habit and not necessary for other customers. ...

Geschaftsfuhrer

2 months ago

Verified

... Direct marketing - targeted and successful ...

Deputy Hotel Manager

3 months ago

Verified

... Best CRM tool for us! :) ...

Digital Management

3 months ago

Verified

... Closeness to the customer - if there are any technical problems, SmartHost is there immediately - you have the feeling of working on an equal footing. The offer module is our favorite, it enables direct booking with a wow ...

Marketing

3 months ago

Verified

... What I like best is Smart Host's email marketing. It's easy to use, allows for personalized campaigns and helps you target guests. This increases loyalty and generates more direct bookings - ...

Marketing

3 months ago

Verified

... Modern, all-round carefree package! ...

Gastgeberin

5 months ago

Verified

... The ease of use and the many options. The direct correspondence with the guest is great. The statistics are clear and helpful. ...

Rezeptionistin

6 months ago

Verified

... In my opinion, more extensive offers are still a bit confusing. Some guests are sometimes not familiar with the area and prefer to book by phone or have to ask for help by email. For larger offers, I ...

Marketing & Sales Managerin

7 months ago

Verified

... We particularly appreciate the user-friendliness and versatility of the Smart Host newsletter tool. It allows us to address our guests in a targeted and personal manner, which helps us achieve a higher engagement rate. The detailed ...

Rezeptionsleitung

7 months ago

Verified

... The newsletters are quick and easy to create and also look really good and professional. If you have any questions, the SmartHost employees will take care of all concerns very quickly. ...

Mitarbeiterin Buro und Rezeption

8 months ago

Verified

... Time-saving, modern and easy-to-use tools ...

Marketing