Smart Host Offers

4.6 (144 REVIEWS)

HTR Score icon
HT Score  
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Nastaran, Dominik, Tobias + 33 more experts recommend Smart Host GmbH

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Smart Host Offers

Ranked 3 (out of 56) in Direct Booking Tools

Smart communication for hoteliers and guests. Simple. Automated. Profitable.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Smart Host GmbH’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

SmartHost stands out as a comprehensive direct booking tool in the hotel industry, praised for its stable performance and effective guest communication features. It enhances hotel efficiency by automating offer requests and simplifying guest interactions, directly impacting revenue through better guest experiences. However, it faces challenges with integrating payment solutions and could benefit from improved customization and AI automation, highlighting both strengths and potential growth areas.

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All Suite Resorts, Andreus Resorts, Schlosshotel & 224 others

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What Types of Hotels Smart Host GmbH is Popular For

Size

6 | X-Small (1-9 room)

107 | Small (10-49 room)

94 | Mid-Sized (50-99 room)

33 | Large (100-499 room)

2 | X-Large (500+ room)

Country

109 | Austria

64 | Germany

36 | Italy

29 | Switzerland

1 | United States

1 | Greece

1 | United Arab Emirates

Type

98 | Boutique Hotels

77 | Bed & Breakfast & Inns

75 | Luxury Hotels

71 | Resorts

52 | Airport/Conference Hotels

47 | Branded Hotels

43 | Limited Service & Budget Hotels

39 | City Center Hotels

18 | Extended Stay & Serviced Apartments

9 | Vacation Rentals & Villas

8 | Hostels

3 | RV Parks & Campgrounds

2 | Casinos

1 | Motels

Region

239 | Europe

1 | North America

1 | Middle East

Category

231 | Hotel CRM & Email Marketing

152 | Guest Messaging Software

144 | Direct Booking Tools

Smart Host GmbH Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Direct Booking Tools for Small Hotels
#1 of 11
Best Direct Booking Tools for hotels in Austria
#1 of 4
Best Direct Booking Tools for hotels in Switzerland
#1 of 4

Smart Host GmbH Direct Booking Tools Rankings

By size
Best Direct Booking Tools for Small Hotels 93% recommended by 64 Small hotels
#1 of 11
Smart Host GmbH is a top Direct Booking Tools pick among Small on HotelTechReport, because hoteliers point to its campaign manager and preplanned campaigns that surface the right recipients and let lean teams send personalized offers and confirmations quickly.
Best Direct Booking Tools for Mid-sized Hotels 93% recommended by 68 Mid-sized hotels
#3 of 11
Smart Host GmbH is a top Direct Booking Tools pick among mid-sized hotels on HotelTechReport, because hoteliers point to targeted campaigns and personalized offers that lift direct bookings and make guest communication more specific.
By type
Best Direct Booking Tools for Other 91% recommended by 49 Other hotels
#2 of 8
Smart Host GmbH is a top Direct Booking Tools pick among other properties on HotelTechReport, because hoteliers like the clean offer and confirmation pages that make quotes look “professional” and help guests book directly instead of by email or phone.
Best Direct Booking Tools for Bed & Breakfast & Inns 92% recommended by 50 Bed & Breakfast & Inns hotels
#3 of 12
Smart Host GmbH is a top Direct Booking Tools pick among Bed-N-Breakfast on HotelTechReport, because hoteliers praise the way it turns offers and confirmations into personalized guest communication, even for group requests.
Best Direct Booking Tools for Airport/Conference Hotels 91% recommended by 31 Airport/Conference Hotels hotels
#4 of 10
Smart Host GmbH is a top Direct Booking Tools pick among Conference on HotelTechReport, with hoteliers pointing to targeted newsletter campaigns tied to booking behavior and the clear CRM that keeps guest profiles, offers, and pre-stay follow-up in one place.
Best Direct Booking Tools for Vacation Rentals & Villas 91% recommended by 7 Vacation Rentals & Villas hotels
#4 of 7
Smart Host GmbH is a top Direct Booking Tools pick among Vacation-Rentals-Villas on HotelTechReport, with review data showing clear statistics and key figures that help operators track progress and explain it to controlling.
Best Direct Booking Tools for Resorts 94% recommended by 39 Resorts hotels
#4 of 13
Smart Host GmbH is a top Direct Booking Tools pick among resort hotels on HotelTechReport, because hoteliers praise the “Campaigns” module and offer tool for targeted guest segments and clean, guest-facing emails and offers.
Best Direct Booking Tools for Hostels 86% recommended by 5 Hostels hotels
#4 of 4
Smart Host GmbH is a top Direct Booking Tools pick among hostels on HotelTechReport for the offer manager and newsletter work that helped one reviewer say conversion increased. Hoteliers also call out pre- and post-stay emails and pre-arrival mail for keeping guests informed before arrival.
Best Direct Booking Tools for Boutique Hotels 93% recommended by 53 Boutique Hotels hotels
#5 of 12
Smart Host GmbH is a top Direct Booking Tools pick among Boutique on HotelTechReport, with hoteliers pointing to targeted campaign management and a newsletter tool that lets them send different messages to specific guest groups. Reviewers say it helps them move guests toward direct bookings.
Best Direct Booking Tools for Limited Service & Budget Hotels 95% recommended by 23 Limited Service & Budget Hotels hotels
#5 of 8
Smart Host GmbH is a top Direct Booking Tools pick among Limited-Service-Budget on HotelTechReport, with hoteliers pointing to personalized offers and confirmations that make guest correspondence less manual from inquiry to booking.
Best Direct Booking Tools for Extended Stay & Serviced Apartments 92% recommended by 10 Extended Stay & Serviced Apartments hotels
#4 of 7
Smart Host GmbH is a top Direct Booking Tools pick among extended-stay serviced apartments on HotelTechReport, with hoteliers pointing to the direct booking option in offer creation and targeted pre-stay guest messages that surface guest wishes before arrival.
Best Direct Booking Tools for Branded Hotels 93% recommended by 29 Branded Hotels hotels
#5 of 10
Smart Host GmbH is a top Direct Booking Tools pick among branded hotels on HotelTechReport, with hoteliers pointing to the offer manager and guest-facing booking overview that let guests book direct, choose extras, and see a modern offer page.
Best Direct Booking Tools for Luxury Hotels 96% recommended by 38 Luxury Hotels hotels
#5 of 12
Smart Host GmbH is a top Direct Booking Tools pick among luxury hotels on HotelTechReport, because hoteliers praise its guest segmentation and detailed analyses that help target newsletters and campaigns to the right profiles.
Best Direct Booking Tools for City Center Hotels 93% recommended by 19 City Center Hotels hotels
#5 of 10
Smart Host GmbH is a top Direct Booking Tools pick among City-Center-Hotel on HotelTechReport, with hoteliers calling out the offer manager and live availability for handling travel agency options and expiring holds when guests do not reply.
By region
Best Direct Booking Tools for hotels in Europe 93% recommended by 142 hotels in Europe
#2 of 12
Smart Host GmbH is a top Direct Booking Tools pick among hotels in Europe on HotelTechReport, with reviewers pointing to targeted offers, campaigns, and guest messaging that help hotels present bookings more professionally and drive more direct bookings.
By country
Best Direct Booking Tools for hotels in Germany 93% recommended by 42 hotels in Germany
#1 of 5
Smart Host GmbH is a top Direct Booking Tools pick among hotels in Germany on HotelTechReport, with hoteliers pointing to its offer manager and guest-specific campaigns that help turn inquiries into direct bookings. They also call out “personalized offers and confirmations,” especially for group requests.
Best Direct Booking Tools for hotels in Switzerland 94% recommended by 14 hotels in Switzerland
#1 of 4
Smart Host GmbH is a top Direct Booking Tools pick among Switzerland on HotelTechReport, with hoteliers pointing to offer and confirmation documents that look professional and can be updated in a few clicks, even in a language they do not know.
Best Direct Booking Tools for hotels in Austria 94% recommended by 65 hotels in Austria
#1 of 4
Smart Host GmbH is a top Direct Booking Tools pick among hotels in Austria on HotelTechReport, with hoteliers pointing to pre-planned campaigns and targeted guest segmentation that help them send the right message to the right guests at the right time.
Best Direct Booking Tools for hotels in Italy 92% recommended by 20 hotels in Italy
#2 of 6
Smart Host GmbH is a top Direct Booking Tools pick among hotels in Italy on HotelTechReport, with hoteliers pointing to the Campaigns module and its automatic sending to certain guest groups for early booking, last minute, and seasonal newsletters.

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What is Smart Host GmbH?

Founded in 2017 | Headquarters in Berlin (Germany) | 23 employees
Smart Host Offers is a marketing automation platform tailored for hoteliers. It excels in creating personalized and visually appealing newsletters, integrating seamlessly with Property Management Systems (PMS), and offering a range of versatile marketing tools. These features significantly boost guest engagement and booking conversions. Key functionalities include targeted newsletter campaigns, an intuitive design interface, and effective pre- and post-stay communications. Additionally, the platform streamlines operations by bundling all information in one place, allowing for quick responses to booking requests and guest inquiries, ensuring hoteliers always maintain an organized and efficient workflow.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Smart Host GmbH products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Smart Host GmbH

FAQs

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Smart Host GmbH Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.3/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Smart Host Offers is the #3 most trending product in the Direct Booking Tools category (out of 56) and the #121 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Smart Host GmbH has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
91 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Smart Host GmbH Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Smart Host GmbH Average Smart Host GmbH

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No matching results

10

Success Stories

10

References

20

Featured Customers

More Products by Smart Host GmbH

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Smart Host GmbH Reviews

Hotelier Rating

Excellent
118
Very Good
14
Average
9
Poor
3
Terrible
0

Property Size

  • X-Small (5)
  • Small (65)
  • Mid-Sized (54)
  • Large (18)
  • X-Large (1)

Country

  • Austria
    Austria
    (66)
  • Germany
    Germany
    (42)
  • Italy
    Italy
    (19)
  • Switzerland
    Switzerland
    (14)
  • Greece
    Greece
    (1)

Region

  • Europe
    Europe
    (142)
8

User-friendly, attractive and excellently supported

Marketing commissioned from 75-99 room Resort in Schneverdingen (Germany)

Verified
27 days ago
What I like best about SmartHost is its ease of use for employees and the attractive presentation for our guests. The system is simple to operate, and our team quickly found their way around, both in the "Campaigns" section and the offer tool. I find the presentation of emails and offers very clear and appealing. Our previous mailings from...
Country Germany
Marketing commissioned
Mid-Sized Hotel
10

Top

General Manager from 25-49 room Boutique in Gerolstein (Germany)

Verified
3 months ago
The quoting tool offers various campaign management options with forecasting function and LY view, fast response times, top support, quick implementation of requests, and continuous improvements throughout the collaboration.
Country Germany
General Manager
Small Hotel
9

Highly recommended

Hotel manager from 75-99 room Boutique in Oberammergau (Germany)

Verified
3 months ago
Simple, understandable and flexible campaign management, clear and very appealing design, great and friendly advice and support on the phone.
Country Germany
Hotel manager
Mid-Sized Hotel
10

Cool tool that can do a lot.

Hotelier from 75-99 room Boutique in St. Moritz (Switzerland)

Verified
3 months ago
We chose Smarthost as a communication tool and for marketing purposes, and so far we are very satisfied with the basic features. Now we need to make optimal use of the software's additional features and advanced capabilities. It has made our work easier and our guests more professional in their communication.
Country Switzerland
Hotelier
Mid-Sized Hotel
10

Great product and excellent customer service.

Director assistant from 50-74 room Boutique in Vienna (Austria)

Verified
3 months ago
We've been using Smart Host for a few months now and are absolutely thrilled with the product! But even more importantly, the customer service is their top priority! The team is helpful, incredibly friendly, and fast.
Country Austria
Director assistant
Mid-Sized Hotel
9

Great partner

Externer Berater from 25-49 room in Hofstetten (Germany)

Verified
4 months ago
Excellent support. Fast and informative. Everything requested is always handled correctly. The team stays on top of things and keeps users informed about new features and updates.
Country Germany
Externer Berater
Small Hotel
9

Innovative newsletter tool.

Direktionsassistent from 25-49 room Boutique in Maranza (Italy)

Verified
7 months ago
The ease of use, versatility and excellent customer service make this newsletter tool a first-class choice for effective and professional marketing!
Country Italy
Direktionsassistent
Small Hotel
10

Non-stop innovations and training

Managing Director from 10 to 24 room Bed & Breakfast & Inn in Lech (Austria)

Verified
7 months ago
We can no longer keep up with all the innovations and additional tools that can be used. And the good thing - if you know a building block, you can find your way around anywhere in no time. And the ongoing training opportunities are really great, an appointment always fits!!!
Country Austria
Managing Director
Small Hotel
10

Great system

CEO from 50-74 room Boutique in Ehingen (Germany)

Verified
7 months ago
The support team is extremely fast and reliable. Furthermore, the software runs stably and completely without problems. Overall, a clear recommendation! THANK YOU
Country Germany
CEO
Mid-Sized Hotel
10

Very intuitive CRM and a great AI-driven campaign marketing tool

Direction assistant from 75-99 room Boutique in Bad Griesbach im Rottal (Germany)

Verified
7 months ago
Perfect tool to increase the quality of your offers, your offer conversions such as your direct bookings. The CRM is one of the best in the market right now, very detailed insights to all of your guests. Automatic categorization, which forms the basis for targeted email marketing. The campaigns / newsletter are a very nice tool for your ema...
Country Germany
Direction assistant
Mid-Sized Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
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  • 15

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The offer tool from Smarthost is really great. It is not only visually appealing and user-friendly, but the option for guests to accept an offer directly and pay immediately is something I find especially impressive. It saves a lot of time and creates an excellent user experience for the guest. In addition, it’s a very strong CRM, and from our customers who are using it, I’ve heard nothing but positive feedback.

Question:

What differentiates this product or service from the competition?

Answer:

What truly makes this partnership special is the way our solutions work together so naturally and seamlessly, allowing our customers to create a truly smooth and memorable guest journey. I also really value the way the Smarthost team works: they genuinely take the time to listen to their customers’ needs & challenges, respond with thoughtful, solution-driven ideas, and always stay honest by only promising what they can truly deliver.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Be open to change. The tool is intuitive to use, and supported by a team that truly listens and helps you get the most out of it and it smoothens your guest journey and reduces a lot of work load. :)

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Support

Verified Support

Smart Host GmbH has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

92%

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