Smart Host Offers

4.6 (98 REVIEWS)

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HT Score  
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Michael, Martin, Sebastian + 23 more experts recommend Smart Host GmbH

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2024 Finalist HotelTechAwards

Hoteliers voted Smart Host GmbH as the #2 Direct Booking Tools provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Smart communication for hoteliers and guests. Simple. Automated. Profitable.

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Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.3/5
Implementation
4.6/5

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Achievements

Trending Product

This vendor's trending score is rising, Smart Host Offers is the #1 most trending product in the Direct Booking Tools category (out of 48) and the #37 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Smart Host GmbH has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Smart Host GmbH as the #2 Direct Booking Tools provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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98 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Smart Host Offers
Founded in 2017 | Headquarters in Berlin (Germany) | 23 employees
With the Smart Host offer manager, you can answer booking requests from your guests in an optimized way and in no time at all. By bundling all information in one place and responding directly to concerns and requests from there, you always maintain an overview. Smart communication for hoteliers and guests. Simple. Automated. Profitable.

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Capabilities

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Smart Host GmbH doesn’t have any benefits or use cases available

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Smart Host GmbH Average Smart Host GmbH

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No matching results

6

Success Stories

10

References

20

Featured Customers

Popularity by Segment

Size

9 | Small (10-24 room)

111 | Medium (25-74 room)

30 | Large (75-199 room)

Country

74 | Austria

33 | Germany

31 | Italy

13 | Switzerland

Type

39 | Resorts

31 | Luxury Hotels

19 | Bed & Breakfast & Inns

15 | Boutiques

6 | City Center Hotels

5 | Branded Hotels

5 | Vacation Rentals & Villas

4 | Hostels

2 | Extended Stay & Serviced Apartments

1 | RV Parks & Campgrounds

Region

151 | Europe

Category

142 | Hotel CRM & Email Marketing

98 | Direct Booking Tools

96 | Guest Messaging Software

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Hotelier Rating

Excellent
117
Very Good
20
Average
10
Poor
4
Terrible
0

Property Size

  • Small (9)
  • Medium (111)
  • Large (30)

Country

  • Austria
    Austria
    (74)
  • Germany
    Germany
    (33)
  • Italy
    Italy
    (31)
  • Switzerland
    Switzerland
    (13)

Region

  • Europe
    Europe
    (151)

Hoteliers say

NEW AI Review summary

Hoteliers like SmartHost for its ability to create personalized and visually appealing newsletters, seamless integration with PMS systems, and versatile marketing tools that significantly increase guest engagement and booking conversions. Key features include targeted newsletter campaigns, intuitive design interfaces, and effective pre- and post-stay communications. However, users suggest improvements in data transfer reliability, customization options, and integration capabilities to further enhance operational efficiency and guest experience.

AI-generated from the text of customer reviews

Ease of Use
Issues and Suggestions
Support and Training
Newsletter Campaigns
Customization Options
Pre- and Post-Stay Communications
PMS Integration
Data Analysis Tools
Visual Appeal
9

Simple and direct

from 50-74 room in Schluchsee (Germany)

Verified
3 days ago
The newsletters are quick and easy to create and also look really good and professional. If you have any questions, the SmartHost employees will take care of all concerns very quickly.
Country Germany
Medium Hotel
9

Great tool and great customer service

Marketing from 100 to 199 room Resort in Aigen im Ennstal (Austria)

Verified
18 days ago
We have been using SmartHost for a while now and are very happy with it. The new editor offers many design options and the end result is very appealing. I would especially like to highlight the great customer service. If you have any questions, you always get a quick answer and quick, uncomplicated help. Special praise goes to Anna!
Country Austria
Marketing
Large Hotel
10

Clear and individual

Junior Controller from 50-74 room in Schluchsee (Germany)

Verified
18 days ago
Smart Host's flexibility is great, we can customize the design exactly how we want it. Plus, support is always available and quick to respond. We feel very well looked after and can only recommend Smart Host.
Country Germany
Junior Controller
Medium Hotel
10

Time-saving, modern and easy-to-use tools

Mitarbeiterin Büro und Rezeption from 50-74 room in Fischen im Allgäu (Germany)

Verified
19 days ago
With just a few clicks, you can create an offer and always get a good overview of the current status of the offers in the offer manager. Creating a newsletter is also simple and smart.
Country Germany
Mitarbeiterin Büro und Rezeption
Medium Hotel
9

Measurability.

Marketing from 50-74 room Resort in Hirschegg (Austria)

Verified
24 days ago
The measures are measured and analyzed, with all relevant data and key figures being recorded and evaluated. This enables a transparent and comprehensible presentation of the progress achieved to controlling.
Country Austria
Marketing
Medium Hotel
9

Great self-explanatory tool, easy to use and very good support

Hotelassistentin from 10 to 24 room Luxury Hotel in Pill (Austria)

Verified
26 days ago
Great prestay, poststay, newsletter communication tool. The text writing AI is helpful if you use it correctly. Targeted address management and target group-oriented newsletter writing is good.
Country Austria
Hotelassistentin
Small Hotel
10

Mega Support

Rezeption from 25-49 room Bed & Breakfast & Inn in Eben am Achensee (Austria)

Verified
27 days ago
It's great that you are always so easy to reach and always very patient with dinosaurs like me :)
Country Austria
Rezeption
Medium Hotel
7

Chic look of the offers.

Management from 25-49 room in Bad Tölz (Germany)

Verified
28 days ago
Great design for offers, room alternatives possible, intuitive operation, text blocks for additional information, can be individually set up, link to the digital guest folder possible, automatic booking confirmation.
Country Germany
Management
Medium Hotel
10

Super!!!

Geschäftsführerin from 50-74 room in Seeboden (Austria)

Verified
29 days ago
Everything was great! From onboarding to signing the contract, everything was superbly organized. Always available, great support and reliable cooperation! I would especially like to highlight Lena - she is simply brilliant! She knows her stuff and is a wonderful person - always helpful and always in a good mood :-)
Country Austria
Geschäftsführerin
Medium Hotel
9

Innovative newsletter tool.

Direktionsassistent from 25-49 room in Maranza (Italy)

Verified
30 days ago
The ease of use, versatility and excellent customer service make this newsletter tool a first-class choice for effective and professional marketing!
Country Italy
Direktionsassistent
Medium Hotel
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