Growth for your Hotel's Direct Channel
Triptease: Messages
4.6 (146 REVIEWS)
HT Score
54 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Triptease: Messages
Ranked 6 (out of 51) in Direct Booking Tools
Personalize your website for every guest with customizable message formats and intelligent behavioural triggers.
93% recommended by 147 hotels
Triptease is popular in United States of America and United Kingdom.
What is Triptease?
Founded in 2015 | Headquarters in London | 125 employees
Triptease: Messages is a guest engagement tool specifically designed for hoteliers to increase direct bookings and enhance website visitor interactions. It offers hoteliers a comprehensive suite of targeted messaging options, including personalized messages based on location, check-in date, device, and even referral source. This allows hotels to communicate more effectively with potential guests, offering them tailored offers and information to drive bookings.
Triptease: Messages also features automated Cart abandonment and 'Back-in-stock' emails, enabling hotels to re-engage visitors who did not complete their bookings. The platform’s Price Check Message assures guests of the best price, automatically offering a discount if better rates are found elsewhere. This helps in maintaining rate parity and reducing dependency on OTAs.
Seamlessly integrated into existing CRM systems, Triptease: Messages uses first-party customer data to enrich hotelier databases, ensuring a more personalized guest experience. With its intuitive setup and actionable insights, it becomes a pivotal tool for hotel operations, maximizing revenue and improving customer satisfaction.
Capabilities
Triptease doesn’t have any benefits or use cases available
Features
Conversion Boosters
4/5 features
Personalization
4/5 features
Offers & Promotions
4/5 features
Rate Monitoring & Parity
4/5 features
Messaging & Communication
4/5 features
Rewards & Loyalty
4/5 features
Analytics & Performance
4/5 features
Triptease Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Triptease: Messages is the #11 most trending product in the Direct Booking Tools category (out of 51) and the #576 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreTriptease has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Triptease Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Triptease to Top Alternatives
Developed for hoteliers by hoteliers, The Guestbook: Cash Rewards Suite is a collection of growth driving enhancements to help boost direct bookings and increase your net revenue.
Smart communication for hoteliers and guests. Simple. Automated. Profitable.
Want to find out if Triptease is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
5 | X-Small (1-9 room)
9 | Small (10-24 room)
25 | Medium (25-74 room)
59 | Large (75-199 room)
57 | X-Large (200+ room)
Country
39 | United States of America
13 | United Kingdom
10 | Thailand
8 | Australia
7 | Germany
7 | Canada
6 | Italy
5 | Mexico
5 | France
5 | Switzerland
3 | Austria
3 | Spain
3 | Singapore
2 | Maldives
2 | South Africa
2 | Indonesia
2 | Colombia
1 | Morocco
1 | Portugal
1 | Iceland
1 | Netherlands
1 | Ireland
1 | Philippines
1 | Myanmar
1 | Malaysia
1 | Georgia
1 | Romania
1 | India
1 | Vietnam
1 | Costa Rica
1 | Taiwan
1 | Latvia
1 | Serbia
1 | Norway
1 | United Arab Emirates
1 | Czech Republic
1 | Israel
Type
86 | Luxury Hotels
62 | Boutiques
62 | Resorts
49 | Branded Hotels
47 | City Center Hotels
44 | Bed & Breakfast & Inns
37 | Limited Service & Budget Hotels
27 | Airport/Conference Hotels
19 | Extended Stay & Serviced Apartments
7 | Vacation Rentals & Villas
5 | Casinos
4 | Hostels
2 | RV Parks & Campgrounds
1 | Motels
Region
51 | North America
51 | Europe
23 | Asia Pacific
8 | Oceania
3 | Middle East
3 | South America
3 | Africa
Category
146 | Direct Booking Tools
69 | Hotel Rate Parity
51 | Hotel Metasearch Management Software
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Triptease for its ability to increase direct bookings, provide rate parity insights, and offer targeted messaging tools. Many reviews highlight the platform's positive impact on revenue by ensuring the best prices are shown directly on the hotel’s site, thus reducing dependency on OTAs. The tool is praised for its intuitive setup and actionable insights. However, some users have faced integration challenges, rate parity discrepancies, and a desire for more customization options in reporting and messaging designs.
AI-generated from the text of customer reviews
Looking for specific info?
1
SCAM, no PMS integration and took our money
CEO from 100 to 199 room Luxury Hotel in Marbella (Spain)
Verified
11 months ago
SCAM, we hire the services of this company but they could not integrate with our PMS (hotel software) and they are not returning the money of the integration as it is written in our agreement, in case they could not connect. We will take this company to court.
Spain
Spain
CEO
Large Hotel
10
The messages in the engine help the conversion.
Ecommerce from 75-99 room Boutique in Sant Elm (Balearic Islands)
Verified
2 years ago
The ease of use of the tool to activate messages at the different points of interaction on the web, adapting to various formats.
Balearic Islands
Balearic Islands
Ecommerce
Large Hotel
9
efficiency
Sales assitant director from 100 to 199 room City Center Hotel in Strasbourg (France)
Verified
2 years ago
the price check allows visitors to quickly see that we are cheaper.The targeted messages allows us to promote our offers very easily.
France
France
Sales assitant director
Large Hotel
10
Useful and easy to use tool
Marketing Manager from 25-49 room Bed & Breakfast & Inn in Verbier (Switzerland)
Verified
2 years ago
It helps us to make sure customers know that the best price is direct price. If discrepancy exists it is quickly identified. Very usuful fro price comparison on our booking engine. Easy to set up and use tool.
Switzerland
Switzerland
Marketing Manager
Medium Hotel
9
Improve your chances of direct sales
sales from 200 to 499 room Branded Hotel in Barcelona (Spain)
Verified
2 years ago
It is a simple tool to use and opens up a world of possibilities to connect and convince your customers.
Spain
Spain
sales
X-Large Hotel
10
It offers a multitude of powerful functionalities in a single tool.
Performance Manager from 100 to 199 room Boutique in Santa Eulalia del Rio (Balearic Islands)
Verified
2 years ago
The products they offer truly have a positive impact on performance and help generate bookings. Messages offer a great possibility of personalization.
Balearic Islands
Balearic Islands
Performance Manager
Large Hotel
8
Always innovating!
Marketing Assistant from 50-74 room Bed & Breakfast & Inn in Stellenbosch (South Africa)
Verified
2 years ago
The product is constantly evolving and improving, and the incredible support from Triptease staff assists in making it possible for these changes to be implemented accurately.
South Africa
South Africa
Marketing Assistant
Medium Hotel
10
The Tool to decrease your commissions!
Hotel Manager from 25-49 room Boutique in Cluj-Napoca (Romania)
Verified
2 years ago
Triptease proved itself to be an excellent tool for increasing direct boookings and detecting parity issues with our OTA partners - on both levels we experienced significant improvements during these years since we're using the software!
Romania
Romania
Hotel Manager
Medium Hotel
10
An amazing way to increase conversion and direct bookings in value and quantity.
Digital Marketing Executive from 100 to 199 room Boutique in Tbilisi (Georgia)
Verified
2 years ago
Triptease is a must-have platform for hoteliers who are ambitious enough to compete with major OTA players, such as Booking.com; Most of us are aware that online travel agencies spend billions of dollars on Marketing, which gives them a substantial competitive advantage over Direct channels. They manage to attract new customers and meet and...
Georgia
Georgia
Digital Marketing Executive
Large Hotel
10
Trip Tease is THE crucial tool and partner, for all hotels
President from 10 to 24 room Bed & Breakfast & Inn in Hot Springs (United States of America)
Verified
2 years ago
The tremendous increase in direct bookings and equally tremendous DECREASE in third party bookings. There is no other single tool that can do this. For such a nominal cost.
United States of America
United States of America
President
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Triptease is a great and innovative company. They offer great products to boost your direct channel. Triptease gives you the ability to personalize web contact for each visitor. Their rate parity monitoring tool should put them high on the list for any hotelier.
Showing all answers to: "What does this product or service do well?"
Triptease is a great and innovative company. They offer great products to boost your direct channel. Triptease gives you the ability to personalize web contact for each visitor. Their rate parity monitoring tool should put them high on the list for any hotelier.
A great tool to boost direct reservations. Interesting workflow to convert visitors into direct reservations. Also, easy to implement on the hotel website. Fast and efficient customer care and technical support.
When it comes to rate parity monitoring and direct reservation conversion tools Triptease is a name that should be on your list. They have pedigree in this field and have proven to be among the leaders in this market. They are a passionate bunch of people with a great product
The Triptease Price comparator for our direct booking engine enables bookers to see at a glance the comparable prices in other booking engines. Displaying our favorable prices to bookers compared to channel engines ensures they don't leave the direct booking process to look elsewhere, resulting in more direct bookings.
Triptease is the best tool to attract and convert guests to book directly on your hotel website through Parity, Guest Behaviour, Conversion and Acquisition. Hotels gain more traffic through Metasearch.
Question:
What differentiates this product or service from the competition?
Answer:
Triptease and Revinate have a healthy partnership. The integration between Triptease and Revinate allows hoteliers to capture profile data of guests who show high booking intent and allows you to segment and target these guests with personalized messaging.
Showing all answers to: "What differentiates this product or service from the competition?"
Triptease and Revinate have a healthy partnership. The integration between Triptease and Revinate allows hoteliers to capture profile data of guests who show high booking intent and allows you to segment and target these guests with personalized messaging.
This tool is very easy to implement on the hotel website. Triptease offers fast and efficient customer care as well as support the setup process quite well. The fact that they can customize their tool according to the hotel official website brand is a plus.
Since Triptease started, there have been many providers offer similar tools. However, Triptease have not sat back, they continue to innovate at a great pace and come up with additional product and value for their customers.
Triptease works with direct booking engines to garner more direct bookings from bookers with innovative features including, price comparators, website notifications, and email capture. These are valuable tools in the fight for the industry right now ensuring up-to-date information on hotel websites.
With Triptease personalisation is key. Triptease is able to create targeted content in minutes and convert by showing potential guests dynamic website messaging to push them to purchase on the hotel website - or bring them back with retargeting.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Have a look at everything the market has to offer. Understand what your specific needs are and compare these to what every product has to offer. Make sure your team is properly educated on the product in order to extract its full potential.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Have a look at everything the market has to offer. Understand what your specific needs are and compare these to what every product has to offer. Make sure your team is properly educated on the product in order to extract its full potential.
Great add-on to the hotel's official website. We shall align the website design and features with the Triptease tool so it can be perfectly embedded. Nevertheless, the onboarding team from Triptease has a lot of experience on this matter so they planned this from day one. Still not sure? Schedule a demo.
Any hotel considering introducing a new product to their tech stack should get feedback from other users, either through a review platforms like HTR, or direct with other hotels. Additionally, make sure that your teams are invested in the new platform from inception, to get the most out of the investment.
I would advise the client to regularly converse with Triptease to ensure they are using their tool to its full potential and get up to date info on innovations and solutions they are developing for the industry.
Triptease is the best platform for hoteliers who are looking to convert more direct bookings. It is guaranteed that Triptease can help you fix parity problems and improve your ROI with the use of Metasearch and smart algorithms to help make better decisions.
Recommended by
Pelle Schopenhouer
Partnerships Coordinator
@
Revinate
Fausto Sá-Marques
Team leader customer care and account management
@
Guestcentric
James Bishop
Senior Director, Global Demand Partnerships
@
SiteMinder
Owen Kelleghan
Product Manager
@
Bookassist
Eva Fayemi
Partner Manager
@
Mews Systems
Pelle Schopenhouer
Partnerships Coordinator
@
Revinate
Fausto Sá-Marques
Team leader customer care and account management
@
Guestcentric
James Bishop
Senior Director, Global Demand Partnerships
@
SiteMinder
Owen Kelleghan
Product Manager
@
Bookassist
Eva Fayemi
Partner Manager
@
Mews Systems
Ruben Westmeijer
Head of Channel Sales
@
Mews
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Triptease Integrations
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Support
Verified Support
Triptease has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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