Triptease: Messages

4.6 (146 REVIEWS)

HTR Score icon
HT Score  
60 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Personalize your website for every guest with customizable message formats and intelligent behavioural triggers.

Triptease is popular in United States of America and United Kingdom.

Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Triptease: Messages is the #13 most trending product in the Direct Booking Tools category (out of 48) and the #598 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Triptease has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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60 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Triptease: Messages
Founded in 2015 | Headquarters in London | 125 employees
-Easily segment website visitors with a wide range of targeting options including location, check-in date, device, referral website or even their likelihood to book. Automatically translate messages to speak to your audience in their language. -Instantly contact guests who didn’t - or couldn’t - book with automated Cart abandonment and 'Back-in-stock' emails. Get the same first-party customer data sent automatically to your CRM. -Reassure potential customers that you have the best price with the industry-leading Price Check Message. Automatically offer a discount when you don’t have the best price so that customers still book direct.

Capabilities

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Triptease doesn’t have any benefits or use cases available

Features

Conversion Boosters

4/5 features

Personalization

4/5 features

Offers & Promotions

4/5 features

Rate Monitoring & Parity

4/5 features

Messaging & Communication

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Triptease Average Triptease

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Popularity by Segment

Size

4 | X-Small (1-9 room)

5 | Small (10-24 room)

22 | Medium (25-74 room)

43 | Large (75-199 room)

79 | X-Large (200+ room)

Country

40 | United States of America

14 | United Kingdom

10 | Thailand

7 | Germany

7 | Australia

7 | Canada

6 | Spain

5 | Italy

5 | France

5 | Switzerland

5 | Mexico

4 | Netherlands

3 | Austria

3 | Singapore

3 | Indonesia

3 | Maldives

2 | South Africa

2 | Colombia

1 | Iceland

1 | Myanmar

1 | Malta

1 | Puerto Rico

1 | Ireland

1 | Philippines

1 | Georgia

1 | Romania

1 | Dominican Republic

1 | Malaysia

1 | Norway

1 | Portugal

1 | Mauritius

1 | India

1 | Vietnam

1 | Costa Rica

1 | Israel

1 | Morocco

1 | Latvia

1 | Czech Republic

1 | Serbia

1 | United Arab Emirates

Type

72 | Luxury Hotels

56 | Resorts

49 | Boutiques

41 | Branded Hotels

40 | City Center Hotels

30 | Bed & Breakfast & Inns

24 | Limited Service & Budget Hotels

17 | Extended Stay & Serviced Apartments

12 | Airport/Conference Hotels

7 | Vacation Rentals & Villas

4 | Hostels

3 | Casinos

2 | RV Parks & Campgrounds

1 | Motels

Region

58 | Europe

52 | North America

24 | Asia Pacific

7 | Oceania

4 | Africa

3 | Middle East

3 | South America

2 | Central America

Category

146 | Direct Booking Tools

69 | Hotel Rate Parity

51 | Hotel Metasearch Management Software

Hotelier Rating

Excellent
132
Very Good
21
Average
7
Poor
0
Terrible
3

Property Size

  • X-Small (4)
  • Small (5)
  • Medium (22)
  • Large (43)
  • X-Large (79)

Country

  • United States of America
    United States of America
    (40)
  • United Kingdom
    United Kingdom
    (14)
  • Thailand
    Thailand
    (10)
  • Germany
    Germany
    (7)
  • Australia
    Australia
    (7)
  • Canada
    Canada
    (7)
  • Spain
    Spain
    (6)
  • Italy
    Italy
    (5)
  • France
    France
    (5)
  • Switzerland
    Switzerland
    (5)
  • Mexico
    Mexico
    (5)
  • Netherlands
    Netherlands
    (4)
  • Austria
    Austria
    (3)
  • Singapore
    Singapore
    (3)
  • Indonesia
    Indonesia
    (3)
  • Maldives
    Maldives
    (3)
  • South Africa
    South Africa
    (2)
  • Colombia
    Colombia
    (2)
  • Iceland
    Iceland
    (1)
  • Myanmar
    Myanmar
    (1)
  • Malta
    Malta
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Ireland
    Ireland
    (1)
  • Philippines
    Philippines
    (1)
  • Georgia
    Georgia
    (1)
  • Romania
    Romania
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Malaysia
    Malaysia
    (1)
  • Norway
    Norway
    (1)
  • Portugal
    Portugal
    (1)
  • Mauritius
    Mauritius
    (1)
  • India
    India
    (1)
  • Vietnam
    Vietnam
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Israel
    Israel
    (1)
  • Morocco
    Morocco
    (1)
  • Latvia
    Latvia
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Serbia
    Serbia
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)

Region

  • North America
    North America
    (52)
  • Europe
    Europe
    (58)
  • Asia Pacific
    Asia Pacific
    (24)
  • Oceania
    Oceania
    (7)
  • Middle East
    Middle East
    (3)
  • South America
    South America
    (3)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (4)

Hoteliers say

NEW AI Review summary

Hoteliers like Triptease for its ability to increase direct bookings, provide rate parity insights, and offer targeted messaging tools. Many reviews highlight the platform's positive impact on revenue by ensuring the best prices are shown directly on the hotel’s site, thus reducing dependency on OTAs. The tool is praised for its intuitive setup and actionable insights. However, some users have faced integration challenges, rate parity discrepancies, and a desire for more customization options in reporting and messaging designs.

AI-generated from the text of customer reviews

Direct Booking Tools
Customer Support
Targeted Messaging
Ease of Use
Continuous Improvement
Rate Parity Insights
Reporting and Insights
Pricing and ROI
Customization Options
Integration Challenges
1

SCAM, no PMS integration and took our money

CEO from 200 to 499 room Luxury Hotel in Marbella (Spain)

Verified
9 months ago
SCAM, we hire the services of this company but they could not integrate with our PMS (hotel software) and they are not returning the money of the integration as it is written in our agreement, in case they could not connect. We will take this company to court.
Country Spain
CEO
X-Large Hotel
10

The messages in the engine help the conversion.

Ecommerce from 500+ room Branded Hotel in Palma (Spain)

Verified
2 years ago
The ease of use of the tool to activate messages at the different points of interaction on the web, adapting to various formats.
Country Spain
Ecommerce
X-Large Hotel
9

efficiency

Sales assitant director from 100 to 199 room City Center Hotel in Strasbourg (France)

Verified
2 years ago
the price check allows visitors to quickly see that we are cheaper.The targeted messages allows us to promote our offers very easily.
Country France
Sales assitant director
Large Hotel
10

Useful and easy to use tool

Marketing Manager from 25-49 room Luxury Hotel in Val de Bagnes (Switzerland)

Verified
2 years ago
It helps us to make sure customers know that the best price is direct price. If discrepancy exists it is quickly identified. Very usuful fro price comparison on our booking engine. Easy to set up and use tool.
Country Switzerland
Marketing Manager
Medium Hotel
9

Improve your chances of direct sales

sales from 200 to 499 room City Center Hotel in Barcelona (Spain)

Verified
2 years ago
It is a simple tool to use and opens up a world of possibilities to connect and convince your customers.
Country Spain
sales
X-Large Hotel
10

It offers a multitude of powerful functionalities in a single tool.

Performance Manager from 100 to 199 room Resort in Talamanca (Spain)

Verified
2 years ago
The products they offer truly have a positive impact on performance and help generate bookings. Messages offer a great possibility of personalization.
Country Spain
Performance Manager
Large Hotel
8

Always innovating!

Marketing Assistant from 50-74 room Bed & Breakfast & Inn in Stellenbosch (South Africa)

Verified
2 years ago
The product is constantly evolving and improving, and the incredible support from Triptease staff assists in making it possible for these changes to be implemented accurately.
Country South Africa
Marketing Assistant
Medium Hotel
10

The Tool to decrease your commissions!

Hotel Manager from 25-49 room Boutique in Cluj-Napoca (Romania)

Verified
2 years ago
Triptease proved itself to be an excellent tool for increasing direct boookings and detecting parity issues with our OTA partners - on both levels we experienced significant improvements during these years since we're using the software!
Country Romania
Hotel Manager
Medium Hotel
10

An amazing way to increase conversion and direct bookings in value and quantity.

Digital Marketing Executive from 500+ room Boutique in T'bilisi (Georgia)

Verified
2 years ago
Triptease is a must-have platform for hoteliers who are ambitious enough to compete with major OTA players, such as Booking.com; Most of us are aware that online travel agencies spend billions of dollars on Marketing, which gives them a substantial competitive advantage over Direct channels. They manage to attract new customers and meet and...
Country Georgia
Digital Marketing Executive
X-Large Hotel
10

Trip Tease is THE crucial tool and partner, for all hotels

President from 10 to 24 room Bed & Breakfast & Inn in Hot Springs (United States of America)

Verified
2 years ago
The tremendous increase in direct bookings and equally tremendous DECREASE in third party bookings. There is no other single tool that can do this. For such a nominal cost.
Country United States of America
President
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 15

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Triptease is a great and innovative company. They offer great products to boost your direct channel. Triptease gives you the ability to personalize web contact for each visitor. Their rate parity monitoring tool should put them high on the list for any hotelier.

Question:

What differentiates this product or service from the competition?

Answer:

Triptease and Revinate have a healthy partnership. The integration between Triptease and Revinate allows hoteliers to capture profile data of guests who show high booking intent and allows you to segment and target these guests with personalized messaging.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Have a look at everything the market has to offer. Understand what your specific needs are and compare these to what every product has to offer. Make sure your team is properly educated on the product in order to extract its full potential.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 3 recommend
Recommended by
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Pelle Schopenhouer Partnerships Coordinator @ Revinate
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Fausto Sá-Marques Team leader customer care and account management @ Guestcentric
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James Bishop Senior Director, Global Demand Partnerships @ SiteMinder
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Owen Kelleghan Product Manager @ Bookassist
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Eva Fayemi Partner Manager @ Mews Systems
RecommendationAvatar
Pelle Schopenhouer Partnerships Coordinator @ Revinate
RecommendationAvatar
Fausto Sá-Marques Team leader customer care and account management @ Guestcentric
RecommendationAvatar
James Bishop Senior Director, Global Demand Partnerships @ SiteMinder
RecommendationAvatar
Owen Kelleghan Product Manager @ Bookassist
RecommendationAvatar
Eva Fayemi Partner Manager @ Mews Systems
RecommendationAvatar
Ruben Westmeijer Head of Channel Sales @ Mews
Are you a consultant or vendor that recommends Triptease? Leave a recommendation

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Support

Verified Support

Triptease has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

60/100

Recommended

93%

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