eviivo Suite™ PMS vs. Softstar:
Which Is Right for You?

The Decision

Choosing the right property management system can transform your hotel's operations, guest experience, and revenue. eviivo Suite™ by eviivo and Softstar both aim to streamline property management, but their approaches, features, and market presence diverge significantly. eviivo, with its established reputation and extensive user base, offers a comprehensive platform that has proven its value in the industry. Softstar, while promising with advanced automation and AI, lacks the review maturity and regional presence needed for confident decision-making.

eviivo Suite™ targets a wide range of properties—from B&Bs and vacation rentals to boutique hotels—offering an all-in-one solution with over 28,000 users. Softstar, on the other hand, seems more tailored toward property managers handling rental portfolios, focusing on automation and AI-driven insights, but without a broad market footprint or user reviews. So, which system aligns best with your hotel’s needs?

Is eviivo Suite™ or Softstar Better for Hotels?

Both platforms aim to facilitate property operations, but eviivo Suite™ is a well-rounded PMS with a broad feature set, including channel management, booking engine, guest communication, and revenue management. Softstar appears to focus on automating operational tasks via AI, emphasizing maintenance scheduling, tenant tracking, and financial reporting, but lacks the extensive property-specific features that hotels need for day-to-day management.

The key difference lies in their market presence: eviivo boasts a strong global footprint with regional offices, extensive integrations, and thousands of reviews, while Softstar remains relatively untested in the market, with no reviews or regional data available. This makes eviivo a more reliable choice if you seek proven performance backed by recent, positive feedback. Are you comfortable with more experimental software, or do you prefer a platform with verified results?

eviivo Suite™ vs Softstar: Which Should Your Hotel Choose?

If your hotel needs a mature, full-featured PMS that handles multi-property management, distribution, guest communication, and billing, then eviivo Suite™ is your best option. Its large user base and recent reviews—191 total, with 20 in the last six months—highlight its ongoing relevance and customer satisfaction, especially in North America and Europe.

Conversely, if your property mainly involves managing rental units, tenants, or maintenance with a focus on automation and data insights, Softstar might offer some advantages. However, with no reviews, no market presence, and no clear feature set, it’s a less reliable choice for hotels seeking stability, support, and proven functionality. Given eviivo’s recent momentum and extensive feedback, which platform will you trust to meet your needs?

Is eviivo Suite™ or Softstar Easier to Use?

eviivo Suite™ scores a 4.43 out of 5 for ease of use, supported by onboarding ratings of 4.38. Its user interface, while occasionally critiqued for design, is generally intuitive, and customer support is highly rated at 4.42. Recent reviews praise its ability to streamline operations and manage multiple properties efficiently, with dedicated onboarding assistance helping new users adopt the system smoothly.

Softstar’s interface and user experience are unreviewed, making it impossible to judge ease of use. Its mobile app and onboarding experience are not documented or rated, leaving hotel teams uncertain about implementation complexity. Based on available data, edge: eviivo Suite™.

Which Has Better Features: eviivo Suite™ or Softstar?

eviivo boasts 51 exclusive features, including channel management, revenue modules, online check-in, guest CRM, and automated messaging, covering nearly every aspect of hotel operations. These features are designed specifically for hospitality providers, enabling comprehensive management from reservations to guest communication.

Softstar’s feature set is not detailed, but it focuses on automation tasks like tenant tracking, maintenance, and financial reporting, more aligned with property or rental management rather than hotel-specific needs. Without a comparable feature count or detailed capabilities, eviivo’s extensive, hotel-focused feature set clearly offers an edge.

Edge: eviivo Suite™.

Which Has Better Customer Support: eviivo™ or Softstar?

eviivo’s customer support scores a 4.42 out of 5, with recent reviews emphasizing its responsiveness and helpful onboarding. Support staff are praised for guiding users through setup and resolving issues promptly, which is crucial during initial adoption and ongoing operations.

Softstar offers no publicly available reviews or support ratings, making it impossible to assess its service quality. Given the importance of reliable support in hotel management systems, eviivo’s proven, highly-rated support makes it the superior choice.

Edge: eviivo Suite™.

Which Has More Integrations: eviivo™ or Softstar?

eviivo integrates with 32 verified partners, including major OTAs like Expedia, Booking.com, and TripAdvisor, as well as channel managers and payment providers. These integrations help streamline distribution and automate synchronization of rates, availability, and bookings.

Softstar has no listed integrations or verified partner data. Without external connections, it cannot match eviivo’s versatility or reach. For a hotel that relies on multi-channel distribution and automation, eviivo’s extensive integrations give it a clear advantage.

Edge: eviivo Suite™.

Which Do Hoteliers Rate Higher: eviivo™ or Softstar?

eviivo has a recent review count of 191, with a high likelihood to recommend (95%), and recent reviews in the last six months maintain its strong reputation. Hoteliers across various segments—especially B&Bs and vacation rentals—value its usability, support, and feature set.

Softstar, lacking reviews altogether, offers no data on hotel satisfaction or ratings. Without user feedback, it’s impossible to gauge how hoteliers perceive Softstar’s performance, stability, or support. Based on recent, verified ratings, eviivo’s standing is far superior.

Edge: eviivo Suite™.

How Much Do eviivo and Softstar Cost?

eviivo charges a base price of $700 per month, with no free tier, trial, or implementation fee publicly listed. Additional costs may apply for integrations or additional features, but its transparent pricing model is clear.

Softstar’s pricing details are unavailable, making financial comparison impossible. Given eviivo’s established pricing and known value, it provides a predictable investment for hotel teams.

What Type of Hotel Should Use eviivo Suite™?

• Hotels that need a robust, all-in-one PMS with multi-property management.
• Hotels that rely heavily on OTA channels and require seamless distribution.
• Teams seeking a system with detailed guest communication, billing, and revenue tools.
• Properties that value strong support, recent reviews, and proven stability.
• Not ideal if your hotel is extremely small and prefers a simpler, less feature-intensive system.

What Type of Hotel Should Use Softstar?

• Property managers with a focus on rental portfolios, tenant tracking, or maintenance automation.
• Businesses seeking AI-driven insights and automated operational recommendations.
• Teams that prioritize detailed financial and maintenance reporting over guest management.
• Not ideal if your hotel needs extensive integrations, multi-channel distribution, or a proven market presence.

the Bottom Line for Hotels

The core difference between eviivo Suite™ and Softstar is their market maturity and feature focus. eviivo offers a proven, comprehensive platform with extensive integrations and recent positive reviews, making it a reliable choice for hotels aiming for operational efficiency and growth.

If your hotel needs a full-featured PMS with strong support and global reach, choose eviivo. Its ability to handle multi-property management, guest communication, and distribution makes it suitable for properties of all sizes, especially those seeking stability and proven performance.

However, if your focus is strictly on managing rental units, tenant data, or maintenance with AI-driven insights, Softstar might appeal, but its lack of reviews, support data, and market presence makes it a risky bet. Unless you’re willing to take a chance on an untested platform, eviivo remains the safer, smarter investment for hospitality businesses.

This comprehensive comparison should help guide your decision, emphasizing the proven value of eviivo Suite™ and its suitability for hotel operations of all scales.