Sojern vs. Monscierge vs. Hotelspeaker: Which is a Better Fit?

Compare Sojern Reputation Manager vs Monscierge Guest Messaging vs Hotelspeaker

Sojern

Sojern Reputation Manager

3 reviews
Monscierge

Monscierge Guest Messaging

275 reviews
Hotelspeaker

Hotelspeaker

27 reviews

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Compare Sojern Reputation Manager vs Monscierge Guest Messaging vs Hotelspeaker

Reputation Management vendor comparison between Sojern Reputation Manager vs Monscierge Guest Messaging vs Hotelspeaker. Find out which Reputation Management is right for you based on realtime data from 305 verified hotelier reviews across 27 countries.

Sojern

Sojern

Ranked 18 (out of 54)

5.0
3 reviews
View profile
Monscierge

Monscierge

Ranked 11 (out of 74)

4.8
275 reviews
View profile
Hotelspeaker

Hotelspeaker

Ranked 6 (out of 54)

4.8
27 reviews
View profile

Ratings Summary

HT Score

Sojern Reputation Manager

unranked HTScore Icon

Monscierge Guest Messaging

26 HTScore Icon

Hotelspeaker

79 HTScore Icon
Popularity

Sojern Reputation Manager

3 verified reviews

Monscierge Guest Messaging

275 verified reviews

Hotelspeaker

27 verified reviews
Likelihood to Recommend

Sojern Reputation Manager

100%

Monscierge Guest Messaging

96%

Hotelspeaker

95%
Ease of Use

Sojern Reputation Manager

4.3

Monscierge Guest Messaging

4.7

Hotelspeaker

4.9
ROI

Sojern Reputation Manager

5

Monscierge Guest Messaging

4.7

Hotelspeaker

4.7
Implementation

Sojern Reputation Manager

Not enough data available

Monscierge Guest Messaging

4.8

Hotelspeaker

4.9
Customer Support

Sojern Reputation Manager

5

Verified Customer Support

Monscierge Guest Messaging

4.9

Verified Customer Support

Hotelspeaker

4.9

Verified Customer Support

Certificate of Excellence

Sojern Reputation Manager

Monscierge Guest Messaging

Hotelspeaker

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Monscierge Guest Messaging

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

Hotelspeaker

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Sojern
vs.
Monscierge
vs.
Hotelspeaker

Customers

Top 3 Segments

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%

Monscierge Guest Messaging

Boutiques - 35%
Branded Hotels - 27%
Other - 19%

Hotelspeaker

City Center Hotels - 26%
Branded Hotels - 26%
Luxury Hotels - 15%
Featured clients

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Pricing Available By Request

Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Hotelspeaker Average Hotelspeaker

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Monscierge Guest Messaging

Pricing Available By Request
Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Hotelspeaker

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Sojern
vs.
Monscierge
vs.
Hotelspeaker

What Customers Are Saying

Most Recent Review

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)

Monscierge Guest Messaging

Seamless setup from an empty slate to the perfect Information Center.

MIS Specialist

Hotelspeaker

Personalised, perfectly written in all languages

Communications Manager from Les Roquetes (Spain)
Most Positive Review

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Monscierge Guest Messaging

Great customer service, answered all our questions!

Field Ops

Hotelspeaker

Excellent service, excellent platform.

General Manager from München (Germany)
Most Critical

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Monscierge Guest Messaging

Apple TV Onboarding in Alaska

Owner

Hotelspeaker

Excellent service, excellent platform.

General Manager from München (Germany)
References

Sojern Reputation Manager

Sojern doesn’t have any references available
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General Info

Screenshots
Integrations

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)

Monscierge Guest Messaging

Hotel CRM & Email Marketing (4) Property Management Systems (4) Booking Engine (3)

Hotelspeaker

Listings Management (1)
Recent Articles

Monscierge Guest Messaging

Monscierge doesn’t have any recent articles

Hotelspeaker

Hotelspeaker doesn’t have any recent articles