Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
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Monscierge Guest Messaging
4.8 (275 REVIEWS)
HT Score
26 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Monscierge Guest Messaging
Ranked 11 (out of 71) in Guest Messaging Software
Communicate with guests before, during or after their stay to increase and help drive guest satisfaction.
93% recommended by 334 hotels
More than 50% of Monscierge’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Monscierge’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like how Monscierge's Apple TV for Hospitality enhances the guest experience by consolidating streaming services, local recommendations, and guest messaging all in one easy-to-use platform. It aids in streamlining operations by facilitating guest requests and automating resets, reducing costs related to cable while boosting revenue through curated content and advertising space. However, some users wish for improved customization options and better integration with other systems.
Hoteliers Most Frequently Mention
What Types of Hotels Monscierge is Popular For
Size
162 | Large (75-199 room)
107 | Medium (25-74 room)
51 | Small (10-24 room)
130 | X-Large (200+ room)
37 | X-Small (1-9 room)
Country
348 | United States of America
28 | United Kingdom
17 | Germany
11 | United Arab Emirates
9 | Mexico
9 | India
6 | Canada
6 | Australia
5 | Spain
5 | Virgin Islands, U.S.
4 | Switzerland
4 | Belgium
3 | Andorra
3 | Costa Rica
3 | Austria
3 | Italy
3 | Portugal
2 | France
1 | Serbia
1 | Peru
1 | Bahamas
1 | Bulgaria
1 | China
1 | Algeria
1 | Greece
1 | Malta
1 | Armenia
1 | Jordan
1 | Hungary
1 | Singapore
1 | Vietnam
Type
206 | Bed & Breakfast & Inns
218 | Boutiques
222 | Branded Hotels
20 | Casinos
126 | City Center Hotels
123 | Airport/Conference Hotels
34 | Extended Stay & Serviced Apartments
4 | Hostels
113 | Limited Service & Budget Hotels
90 | Luxury Hotels
11 | Motels
148 | Resorts
7 | RV Parks & Campgrounds
77 | Vacation Rentals & Villas
Region
363 | North America
77 | Europe
13 | Asia Pacific
6 | Oceania
12 | Middle East
4 | South America
6 | Central America
1 | Africa
Category
302 | Staff Collaboration Tools
234 | Digital Signage & Lobby Technology
251 | Hospitality TV
275 | Guest Messaging Software
Didn’t find what you were looking for?
What is Monscierge?
Founded in 2009 | Headquarters in Oklahoma City (United States) | 53 employees
Monscierge Guest Messaging is a cutting-edge communication software designed specifically for the hospitality industry. This platform allows guests to conveniently text hotel staff, ensuring seamless and efficient service delivery. By streamlining communication, it enhances the guest experience, making it easier for them to request services, ask for information, or get assistance in real-time.
Hoteliers find value in Monscierge Guest Messaging as it enables their staff to respond rapidly to guest needs, thereby boosting guest satisfaction and operational efficiency. The platform can also facilitate staff collaboration, ensuring that team members can coordinate effortlessly to address guest requests and issues.
Monscierge Guest Messaging integrates smoothly into daily hotel operations, providing a modern, user-friendly interface that simplifies communication both for guests and staff. It fits seamlessly into the hotel's current systems, making it a valuable tool for improving guest experience while efficiently managing resources.
Monscierge Guest Messaging Alternatives
Not sure if Monscierge is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Monscierge doesn’t have any benefits or use cases available
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Monscierge Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Monscierge Guest Messaging is the #16 most trending product in the Guest Messaging Software category (out of 71) and the #762 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMonscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Monscierge Pricing
Pricing Available By Request
Monscierge has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Hoteliers say
Hoteliers like how Monscierge's Apple TV for Hospitality enhances the guest experience by consolidating streaming services, local recommendations, and guest messaging all in one easy-to-use platform. It aids in streamlining operations by facilitating guest requests and automating resets, reducing costs related to cable while boosting revenue through curated content and advertising space. However, some users wish for improved customization options and better integration with other systems.
AI-generated from the text of customer reviews
Looking for specific info?
10
Seamless setup from an empty slate to the perfect Information Center.
MIS Specialist from 200 to 499 room Branded Hotel in Pasco (United States of America)
Verified
2 years ago
Our support technician Marcos, was able to work with our schedule to get our digital signage and information center back up quickly. This signage lets our guests check the weather and flight status right away, as well as promote events that are in the hotel.
United States of America
United States of America
MIS Specialist
X-Large Hotel
10
Training session.
Director of Operations from 200 to 499 room Branded Hotel in Pensacola Beach (United States of America)
Verified
2 years ago
We have just recently installed the Apple Tv's. So far, it seems very easy to use and pretty straightforward. But again, we will need more time to really know how to use all the features.
United States of America
United States of America
Director of Operations
X-Large Hotel
10
Monscierge Has Been So Helpful!
Marketing/Graphic Design from 10 to 24 room Bed & Breakfast & Inn in Bloomington (United States of America)
Verified
2 years ago
Marcos has been very responsive and has made the set-up process as easy as possible. Very easy to use and ability to remotely upload and change content.
United States of America
United States of America
Marketing/Graphic Design
Small Hotel
10
Top notch Customer Support team!
Technology - Business Systems from 1 to 4 room Branded Hotel in LasVegas (United States of America)
Verified
2 years ago
The Customer Support/ Client Success team at Monscierge is amongst the best in the business. They are quick to respond and always go above and beyond to make sure their clients are taken care of and happy. Kudos to all!
United States of America
United States of America
Technology - Business Systems
X-Small Hotel
10
Monscierge Apple TV
General Manager from 10 to 24 room Bed & Breakfast & Inn in Fort Pierce (United States of America)
Verified
2 years ago
We love it, guests love it! The Apple Tv is very cost effective and super easy to use for staff and guests.
United States of America
United States of America
General Manager
Small Hotel
8
Monscierge's support is a fantastic help.
IT Support from 75-99 room Bed & Breakfast & Inn in Newquay (United Kingdom)
Verified
2 years ago
The support for monscierge is great. When ever we have an issue we always get a reply back in a good timely manner and are always kept update. Marcos have been our support representative and he is always helpful and has been great to deal with. The reason for using Monscierge is that we have 7 rooms with the ability to watch live TV channel...
United Kingdom
United Kingdom
IT Support
Large Hotel
10
Awesome and Efficient Staff!
Assistant Office Manager from 10 to 24 room Bed & Breakfast & Inn in Canyon Lake (United States of America)
Verified
2 years ago
Before adding the Apple TV's to our property we had binders that constantly needed to be updated with attractions and it was a huge waste of paper. Now everything is digitalized and the first thing most guests look at is the TV so they see all of the information they need immediately instead of calling and ignoring the binder.
United States of America
United States of America
Assistant Office Manager
Small Hotel
10
Monscierge is AWESOME!
Multi-Property Marketing Manager from 100 to 199 room Bed & Breakfast & Inn in Chicago (United States of America)
Verified
2 years ago
Efficient and thoughtful technology that easily automates information sharing and request processing. Super easy to use for all guests and streamlined.
United States of America
United States of America
Multi-Property Marketing Manager
Large Hotel
10
On Boarding with Monscierge
Owner/Manager from 1 to 4 room Bed & Breakfast & Inn in Southwest Harbor (United States of America)
Verified
2 years ago
Easy access to guests recommendations in the area and ease of use of the Apple TV. Lots of features including guest requests, events, highlights of the property for guests to experience.
United States of America
United States of America
Owner/Manager
X-Small Hotel
0
Unimpressive tech. Waste of time unless you have the right ISP and expensive Headend equipment
Short Term Rental Manager from 25-49 room Bed & Breakfast & Inn in Payson (United States of America)
Verified
2 years ago
It was nice to use the hospitality TV service to have a digital guest book on the TVs, but I had to use their "Features" section to create a makeshift guest book, it worked but certainly not worth a subscription price of $20/mo per unit.
United States of America
United States of America
Short Term Rental Manager
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.
Showing all answers to: "What does this product or service do well?"
I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.
Monscierge offers the best Apple TV solution for in-room guest entertainment and guest experience in the Hospitality industry. As part of the Monscierge platform, it also includes a great user interface for guest messaging and two-way communication from guest to staff and staff to staff.
Monscierge's Apple TV for Hospitality provides the content, as an alternative to cable TV or DirecTV, without additional programming charges. It allows you to bring your own entertainment and wipe the device at the end.
(1) Offers an Apple TV app, which can be customized, allowing hotels and large residences to benefits from IPTV multicast distribution - (2) Also offer Airplay, Apple TV apps selection, property, Information... For Apple TV lovers.
The Monscierge platform provides a consumer hospitality native application experience for our members/owners and guests. Provides for effective communication over data to our hospitality team members.
Question:
What differentiates this product or service from the competition?
Answer:
What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.
Showing all answers to: "What differentiates this product or service from the competition?"
What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.
Monscierge sets itself apart by being a company that is absolutely customer centric, and can leverage a real hospitality experience developed over years of managing major accounts in the hospitality industry.
All of the above. The product itself is an innovator in the industry.
- Apple TV App (multicast) with proven experience in Europe
- Gives access to your selection of Apple TV apps
- Offer centralized management and CMS
I feel the Monscierge products, team, and platform stand out and differentiate themselves with their:
1. Ease of deployment
2. Flexibility
3. Content augmentation
4. With their managed services
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).
The breadth of Monscierge's offer can be overwhelming. I recommend you start with your most pressing solution, and incrementally expand over time to really capitalize on the strength of their CMS platform.
I highly recommend that you really check it out, and try it first.
If your guests are Apple lovers, you will make them happy with the experience proposed by Monscierge Apple TV app.
One piece of advice I would say to other hoteliers looking to go with a company like Monscierge and all of the product offerings is to first understand all the integrations and services you will need.
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COO
@
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@
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David Merrill
VP of Operations
@
Wi3, Inc.
Francois Clemenceau
Sales Director
@
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Keith Marcos
VP Application Development
@
Diamond Resorts International
Brian Garavuso
Hospitality CIO
@
GAR8 Investments
John Edwards
CIO
@
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@
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Support
Verified Support
Monscierge has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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