Monscierge Guest Messaging

Ranked 3 (out of 58) in Guest Messaging Software

Guest Messaging Software

Communicate with guests before, during or after their stay to increase and help drive guest satisfac...

Ratings Snapshot

Certificate of Excellence
Read 275 reviews
96%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 58 in Guest Messaging Software

Ease of Use
4.7/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Monscierge has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Boutiques 83 verified reviews
    94%
  • Branded Hotels 67 verified reviews
    94%
  • Vacation Rentals & Villas 60 verified reviews
    97%
  • Bed & Breakfast & Inns 42 verified reviews
    95%
  • Resorts 34 verified reviews
    94%
  • Limited Service & Budget Hotels 34 verified reviews
    94%
  • Airport/Conference Hotels 16 verified reviews
    96%
  • Luxury Hotels 13 verified reviews
    99%
  • City Center Hotels 9 verified reviews
    92%
  • Casinos 2 verified reviews
    100%
  • Motels 2 verified reviews
    100%
  • Extended Stay & Serviced Apartments 2 verified reviews
    95%
  • RV Parks & Campgrounds 2 verified reviews
    95%
  • Hostels 1 verified reviews
    70%

Monscierge Guest Messaging Overview

Monscierge Guest Messaging Overview

Deliver phenomenal service with messaging. Enable your guests to text your hotel with Guest Messaging. Empower your staff to work smarter with Staff Collaboration.

About Monscierge View website

Founded in 2009 | Headquarters in Oklahoma City United States | 53 employees

Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, sca...

Other Products by Monscierge

1/2

Integrates with

  • Central Reservations Systems
  • Energy Management Systems
  • Mobile Key & Keyless Entry
Browse integrations (6 verified)

What customers love about Monscierge Guest Messaging

Like 96% recommend

GM

The Connect Staff works great for our Maintenance work orders. We would like to do more with the text messaging in 2020.

Resort Manager in

We like direct contact with our guest, direct sale and close contact to guest even before arrival

Accounting Manager

We like the most about Monscierge - Ease of use for our guest - Multiple layers of information

Resort Manager

The staff values most: - Live information - No queues for guests at reception - Flight info

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

I worked with Monscierge for many years, including when I was a hotelier and had over 500 hotels equipped with Monscierge solution. They have a true hospitality experience. Their suite of products offer a consistent solution to the hotels.

by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

What they are doing with the Apple TV is very unique. They are really mastering this solution and have a product that works for private rentals, small boutique hotels and up to large hotel companies.

by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

You may want to start by acquiring the Apple TV solution from Monscierge but then you should extend to the other products to have a consistent guest engagement platform (less work for the team and seamless experience to the guests).

by Laurent Idrac (Hapi - Data Travel, LLC) on December 09, 2021

See more answers (3)
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+ 1 recommend
Recommended by

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Want to go behind the scenes and see how Monscierge Guest Messaging works?

Clients & references

References & testimonials

Testimonial avatar
Love the fact guest have a fast way to communicate with the front desk before , during and after their stay. This can increase the guest experience. It's also more efficient, the guest will let us kno...
Taylor Arrington Front Desk Manager at the Red Lion Inn & Suites Elizabethtown
Testimonial avatar
We like direct contact with our guest, direct sale and close contact to guest even before arrival.
Jeanette Hansen GM/Resort Manager at the Club del Carmen by Diamond Resorts

Featured partners

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Case studies

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Monscierge doesn’t have any case studies available

Awards & Certifications

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Monscierge doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Spain
  • Canada
  • Mexico
  • United Arab Emirates
  • United Kingdom
  • Virgin Islands, U.S.
  • Australia

275 Verified Monscierge Reviews

Likelihood to Recommend
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July 18, 2022

Monscierge Guest Messaging Review: Seamless setup from an empty slate to the perfect Information Center.

MIS Specialist from Branded Hotels in Pasco (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Our support technician Marcos, was able to work with our schedule to get our digital signage and information center back up quickly. This signage lets our guests check the weather and flight status right ...

What do you dislike or think could be improved?

The screen is old, however, I think this is on our end, however, everything so far everything has been great.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 13, 2022

Monscierge Guest Messaging Review: Training session.

Director of Operations from Vacation Rentals & Villas in Pensacola (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

We have just recently installed the Apple Tv's. So far, it seems very easy to use and pretty straightforward. But again, we will need more time to really know how to use all the features.

What do you dislike or think could be improved?

It would have been convenient to know ahead of time from Monscierge that when setting up at multi property locations that a multi property room list is needed.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

April 27, 2022

Monscierge Guest Messaging Review: Top notch Customer Support team!

Technology - Business Systems from Branded Hotels in Las Vegas (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The Customer Support/ Client Success team at Monscierge is amongst the best in the business. They are quick to respond and always go above and beyond to make sure their clients are taken care of and happy...

What do you dislike or think could be improved?

The notifications for the mobile app will sometimes not alert and messages from guests will be missed, unless you open the app. Unfortunately this can be a nuisance.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 27, 2022

Monscierge Guest Messaging Review: Monscierge Has Been So Helpful!

Marketing/Graphic Design from Boutiques in Bloomington (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

Marcos has been very responsive and has made the set-up process as easy as possible. Very easy to use and ability to remotely upload and change content.

What do you dislike or think could be improved?

There are some features of the software itself that I think could be improved. Overall, I would like to see more customization options, like fonts, colors, etc., that would allow us to match the pages to ...

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
5

April 13, 2022

Monscierge Guest Messaging Review: Monscierge Apple TV

General Manager from Motels in Fort Pierce (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

We love it, guests love it! The Apple Tv is very cost effective and super easy to use for staff and guests.

What do you dislike or think could be improved?

I think this is more on the app side than Monscierge, but sometimes it takes a longer to load certain apps at times. It would be nice to have less stalling.

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a

April 08, 2022

Monscierge Guest Messaging Review: Monscierge's support is a fantastic help.

IT Support from Resorts in (United Kingdom)

Recommend 8/10
Full blue star
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What do you like most?

The support for monscierge is great. When ever we have an issue we always get a reply back in a good timely manner and are always kept update. Marcos have been our support representative and he is always ...

What do you dislike or think could be improved?

It has only happened twice but it would be nice to be notified when major updates are happening to the MDM as we have reset our devices not knowing the MDM was down due to an update and have were not able...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Popular Monscierge Guest Messaging Integrations

View all (6 Monscierge Integrations)