Monscierge Guest Messaging

Ranked 1st (out of 57) in Guest Messaging Software

Guest Messaging Software

Communicate with guests before, during or after their stay to increase and help drive guest satisfac...

Ratings Snapshot

Certificate of Excellence
Read 256 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 57 in Guest Messaging Software

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer support
4.9/5
Verified Customer Support

Monscierge has opened its internal systems to

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Most popular for
  • Boutique 88 verified reviews
    97%
  • Branded 66 verified reviews
    96%
  • Vacation Rental 52 verified reviews
    98%
  • Resort 13 verified reviews
    94%
  • Villas 7 verified reviews
    97%
  • Bed & Breakfast 4 verified reviews
    100%
  • Airport/ conference 3 verified reviews
    90%
  • Casino 1 verified reviews
    100%
  • Extended Stay 1 verified reviews
    90%
  • City Center 1 verified reviews
    100%
  • Hostel 1 verified reviews
    70%

Monscierge Guest Messaging Overview

Monscierge Guest Messaging Overview

Deliver phenomenal service with messaging. Enable your guests to text your hotel with Guest Messaging. Empower your staff to work smarter with Staff Collaboration.

About Monscierge View website

Founded in 2009 | Headquarters in Oklahoma City United States | 53 employees

Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, sca...

Other Products by Monscierge

1/2

Integrates with

  • Central Reservations Systems
  • Energy Management Systems
  • Mobile Key & Keyless Entry
Browse integrations (7 verified)

What customers love about Monscierge Guest Messaging

Like 96% recommend

GM

The Connect Staff works great for our Maintenance work orders. We would like to do more with the text messaging in 2020.

Resort Manager from Resort in

We like direct contact with our guest, direct sale and close contact to guest even before arrival

Accounting Manager from Airport/ conference

We like the most about Monscierge - Ease of use for our guest - Multiple layers of information

Resort Manager from Resort

The staff values most: - Live information - No queues for guests at reception - Flight info

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Monscierge offers the best Apple TV solution for in-room guest entertainment and guest experience in the Hospitality industry. As part of the Monscierge platform, it also includes a great user interface for guest messaging and two-way communication from guest to staff and staff to staff.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

Monscierge sets itself apart by being a company that is absolutely customer centric, and can leverage a real hospitality experience developed over years of managing major accounts in the hospitality industry.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The breadth of Monscierge's offer can be overwhelming. I recommend you start with your most pressing solution, and incrementally expand over time to really capitalize on the strength of their CMS platform.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (2)
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Recommended by

Features

  • Mobile Friendly
  • Team Chat
  • Photo Sharing
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing
  • Guest History
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Automated Opt-In/Consent Collection
  • Messaging Guest Surveys

Want to go behind the scenes and see how Monscierge Guest Messaging works?

Clients & references

References & testimonials

Testimonial avatar
Love the fact guest have a fast way to communicate with the front desk before , during and after their stay. This can increase the guest experience. It's also more efficient, the guest will let us kno...
Taylor Arrington Front Desk Manager at the Red Lion Inn & Suites Elizabethtown
Testimonial avatar
We like direct contact with our guest, direct sale and close contact to guest even before arrival.
Jeanette Hansen GM/Resort Manager at the Club del Carmen by Diamond Resorts

Featured partners

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Awards & Certifications

techAwards empty image

Monscierge doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Spain
  • Canada
  • United Arab Emirates
  • Mexico
  • United Kingdom
  • U.S. Virgin Islands
  • Austria

256 Verified Monscierge Reviews

Likelihood to Recommend
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Jul 16, 2021

Monscierge Guest Messaging Review: Unique experience with Hospitality TV and messaging

Front Desk Supervisor from Resort in Ridgway (United States)

Recommend 8/10
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What do you like most?

We are excited to offer our guests a unique cloud-based experience that combines Hospitality TV services with a text messaging platform.

What do you dislike or think could be improved?

We do not have any recommendations for improvements or enhancements to the system quite yet, but will keep in touch!

Customer support
5
Ease of Use
4
Value for money
5
Implementation
5

Jul 16, 2021

Monscierge Guest Messaging Review: Combines sms messaging with hospitality TV experience

Co-Owner from Resort in Ridgway (United States)

Recommend 9/10
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What do you like most?

We feel our guests as well as the staff will benefit from this unique platform, which combines TV as well as sms communication for guest requests and more!

What do you dislike or think could be improved?

It's still early for us to identify suggestions for changes or improvements to the Monscierge system, so far so good

Customer support
5
Ease of Use
4
Value for money
5
Implementation
5

Jul 16, 2021

Monscierge Guest Messaging Review: Replace that old 3-ring binder with a sleek digital directory on the TV

Owner from Resort in Alexandria (United States)

Recommend 10/10
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What do you like most?

Key things that benefit us are the ability to remotely reset credentials, replace the old 3 ring notebook and make a digital directory in this new age.

What do you dislike or think could be improved?

1. Simplify the portal as it hard to know which changes made are specific to my products and services. 2. Ability to have more management control in the portal that does not depend on the Monscierge Dev ...

Customer support
5
Ease of Use
4
Value for money
5
Implementation
5

Jul 14, 2021

Monscierge Guest Messaging Review: Streanlined communication between guests and staff with a luxury feel!

Program Coordinator from Resort in Byron Bay (Australia)

Recommend 10/10
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What do you like most?

We love to the guest request functionality which will streamline communication between our guest and program coordinators without having another device in the house. We also like the luxury feel it gives ...

What do you dislike or think could be improved?

1. The ability to upload video. 2. A better free text experience for guests writing guest requests so they can see the entire message they have written on the screen before they submit.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Jul 14, 2021

Monscierge Guest Messaging Review: Great tool for Contactless self service and extra ad revenue

Reservations Supervisor from Branded in Anaheim (United States)

Recommend 10/10
Full blue star
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What do you like most?

It's very helpful in the fact that guests can self assist themselves on the lobby screen to be able to check flights, weather and hotel events. Plus they are able to email postcards, maps and more. Ads sp...

What do you dislike or think could be improved?

We can't think of anything in particular that should be changed or improved on at this time, we have been customers for quite a while and we will pass on any suggestions!

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Jul 08, 2021

Monscierge Guest Messaging Review: Deliver a great experience remotely, and more cost effective than cable

Owner from Boutique in Powell River (Canada)

Recommend 10/10
Full blue star
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What do you like most?

In this contactless environment, we benefit from having no in-person contact with guests, while still allowing me to remotely manage my Apple Tv's and better communications with guests using the built in ...

What do you dislike or think could be improved?

We do not have any particular suggestions for changes or improvements to the system at this time, we are new customers, but we will definitely reach out if we do.

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Popular Monscierge Guest Messaging Integrations

View all (7 Monscierge Integrations)