Monscierge Guest Messaging

Ranked 2 (out of 57) in Guest Messaging Software

Guest Messaging Software

Communicate with guests before, during or after their stay to increase and help drive guest satisfac...

Ratings Snapshot

Certificate of Excellence
Read 262 reviews
96%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 57 in Guest Messaging Software

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Monscierge has opened its internal systems to

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Most popular for
  • Boutique 86 verified reviews
    96%
  • Branded 59 verified reviews
    96%
  • Vacation Rental 53 verified reviews
    98%
  • Resort 20 verified reviews
    96%
  • Villas 8 verified reviews
    96%
  • City Center 7 verified reviews
    94%
  • Bed & Breakfast 4 verified reviews
    100%
  • Airport/ conference 4 verified reviews
    93%
  • Hostel 1 verified reviews
    70%
  • Casino 1 verified reviews
    100%
  • Extended Stay 1 verified reviews
    90%

Monscierge Guest Messaging Overview

Monscierge Guest Messaging Overview

Deliver phenomenal service with messaging. Enable your guests to text your hotel with Guest Messaging. Empower your staff to work smarter with Staff Collaboration.

About Monscierge View website

Founded in 2009 | Headquarters in Oklahoma City United States | 53 employees

Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Monscierge has built a powerful, sca...

Other Products by Monscierge

1/2

Integrates with

  • Central Reservations Systems
  • Mobile Key & Keyless Entry
  • Hotel CRM & Email Marketing
Browse integrations (7 verified)

What customers love about Monscierge Guest Messaging

Like 96% recommend

GM

The Connect Staff works great for our Maintenance work orders. We would like to do more with the text messaging in 2020.

Resort Manager from Resort in

We like direct contact with our guest, direct sale and close contact to guest even before arrival

Accounting Manager from Airport/ conference

We like the most about Monscierge - Ease of use for our guest - Multiple layers of information

Resort Manager from Resort

The staff values most: - Live information - No queues for guests at reception - Flight info

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Monscierge offers the best Apple TV solution for in-room guest entertainment and guest experience in the Hospitality industry. As part of the Monscierge platform, it also includes a great user interface for guest messaging and two-way communication from guest to staff and staff to staff.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

Monscierge sets itself apart by being a company that is absolutely customer centric, and can leverage a real hospitality experience developed over years of managing major accounts in the hospitality industry.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The breadth of Monscierge's offer can be overwhelming. I recommend you start with your most pressing solution, and incrementally expand over time to really capitalize on the strength of their CMS platform.

by Sebastien Januskiewicz (Hapicloud) on December 11, 2020

See more answers (2)
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Recommended by

Features

  • Mobile Friendly
  • Team Chat
  • Photo Sharing
  • Chatbot
  • Whatsapp Integration
  • Desktop App (non-web based)
  • Automated Replies
  • Message Routing
  • Guest History
  • Secured Data Protection
  • SMS text messaging
  • Analytics dashboard
  • Open API
  • Mobile App
  • Facebook Messenger Integration
  • Automated Opt-In/Consent Collection
  • Messaging Guest Surveys

Want to go behind the scenes and see how Monscierge Guest Messaging works?

Clients & references

References & testimonials

Testimonial avatar
Love the fact guest have a fast way to communicate with the front desk before , during and after their stay. This can increase the guest experience. It's also more efficient, the guest will let us kno...
Taylor Arrington Front Desk Manager at the Red Lion Inn & Suites Elizabethtown
Testimonial avatar
We like direct contact with our guest, direct sale and close contact to guest even before arrival.
Jeanette Hansen GM/Resort Manager at the Club del Carmen by Diamond Resorts

Featured partners

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Awards & Certifications

techAwards empty image

Monscierge doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Spain
  • Canada
  • United Arab Emirates
  • Mexico
  • United Kingdom
  • U.S. Virgin Islands
  • Austria

262 Verified Monscierge Reviews

Likelihood to Recommend
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September 09, 2021

Monscierge Guest Messaging Review: 36 month term

General Manager from Boutique in Redmond (United States)

Recommend 1/10
Full blue star
Empty blue star
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What do you like most?

Nothing we used was very special or great. We were looking at possibly adding the TV module eventually, but that won't happen now.

What do you dislike or think could be improved?

I was recommended to use Monscierge as a guest messaging system by an employee who spoke highly of the system. We brought it on board by signing up online. We enjoyed the system, but found that it didn'...

Customer Support
1
Ease of Use
1
Value for money
1
Implementation
1

September 07, 2021

Monscierge Guest Messaging Review: Hassle-free solution with branded property content and guest communication

Owner from Vacation Rental in San Francisco (United States)

Recommend 10/10
Full blue star
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What do you like most?

We chose the solution offered by Monscierge's Apple TV for Hospitality with Guest Messaging and Staff Collaboration for several reasons: - It offers a great service for hassle-free check-in/out, and safe...

What do you dislike or think could be improved?

The only thing we can think of as far as recommendations for improvements would a hospitality remote control that also offers a Siri option.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 02, 2021

Monscierge Guest Messaging Review: An outstanding solution for a really complex need

Designer from Boutique in New Hope (United States)

Recommend 10/10
Full blue star
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What do you like most?

The Apple TV for Hospitality is an outstanding solution for a really complex need, as it's to communicate with guests in a consistent and professional way.

What do you dislike or think could be improved?

Honestly, cannot find anything you can improve, maybe in a future when we use your product some more, and we will definitely reach out!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

July 28, 2021

Monscierge Guest Messaging Review: Designed with the guest in mind, so easy to use!

Maintenance Engineer from Boutique in Bisbee (United States)

Recommend 10/10
Full blue star
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What do you like most?

The Apple TV for Hospitality by Monscierge is so easy to use and clearly designed with a focus on the guest experience.

What do you dislike or think could be improved?

We do not have any suggestions at the moment for improvements or changes to the system, it all looks great so far!

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
5

July 28, 2021

Monscierge Guest Messaging Review: An easy to use, branded in room TV experience for our guests

Owner from Villas in Davenport (United States)

Recommend 9/10
Full blue star
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What do you like most?

Been able to brand and customize our Apple Tv's to be unique. Deliver digital content to customers and the ease of use.

What do you dislike or think could be improved?

It would be great if we could work on an integration with the PMS system that we use at the property.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
4

July 16, 2021

Monscierge Guest Messaging Review: Hospitality TV integrated with SMS messaging is exciting!

Operations Manager from Resort in Ridgway (United States)

Recommend 10/10
Full blue star
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What do you like most?

With the Apple TV for Hospitality platform, we are excited about the ability to integrate SMS messaging along with offering hospitality tv in a cloud-based environment, which is a unique experience.

What do you dislike or think could be improved?

So far first impressions are great, it is still a bit too early to think of any suggestions for changes or improvements.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

Popular Monscierge Guest Messaging Integrations

View all (7 Monscierge Integrations)