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Sojern Reputation Manager
5.0 (3 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Olga, Christian, Damien + 14 more experts recommend Sojern
Read RecommendationsSojern Reputation Manager
Unranked in Reputation Management
Guest Surveys and Staff Collaboration Tools
95% recommended by 168 hotels
Anantara Resorts, Leading Hotels of the World, Accor & 165 others
What is Sojern?
Founded in 2007 | Headquarters in San Francisco (United States) | 514 employees
Sojern Reputation Manager is a comprehensive reputation and review management system tailored for the hospitality industry. It excels in generating guest feedback and enabling instant responses to both in-stay and online guest reviews. This platform allows hotels to implement a system of rules that escalates real-time issues to the appropriate staff member or manager, effectively transforming guest complaints into positive reviews. With the capability to manage and respond to reviews on over 100 OTA sites, Sojern Reputation Manager also incentivizes guests to share positive experiences online, thereby enhancing your Net Promoter Score (NPS) and overall guest satisfaction. Integrating this system into your hotel operations streamlines the feedback process, ensuring consistent guest satisfaction and a stellar reputation.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Sojern products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Sojern Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Sojern Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Sojern
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Sojern's Provided Description:
"Managing guest satisfaction and your hotel’s reputation are key to your property’s success. Reputation Manager lets you generate feedback from guests and instantly respond to both in-stay and online guest reviews. Create a system of rules to raise real-time issues to the right staff member or manager. Turn guest complaints into glowing reviews. Manage and respond to reviews on more than 100 OTA sites while encouraging sharing of positive online reviews from in-stay guests to increase your NPS."
FAQs
Capabilities
Manage and Respond to Reviews in One Place
Manage and Respond to Reviews in One Place
Manage and respond to reviews on more than 100 OTA sites while encouraging sharing of positive online reviews from in-stay guests to increase your NPS.
Automatically Escalate Real-time Issues
Automatically Escalate Real-time Issues
Create a system of rules to automatically raise real-time issues to the right staff member or manager for faster response and resolution.
Customizable In-Stay Surveys
Customizable In-Stay Surveys
Create customizable in-stay surveys to send to guests and understand their in-stay experience better.
Multi-Property Transparency
Multi-Property Transparency
Get visibility into reviews and guest feedback from all of your properties, in one location.
Sentiment Analysis of Customer Feedback
Sentiment Analysis of Customer Feedback
Get real-time reporting of sentiment from guest reviews so your staff can instantly respond if issues arise.
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Sojern Reviews Summary
Ease of Use
4.3/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Sojern Reputation Manager is the #3 most trending product in the Reputation Management category (out of 55) and the #171 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSojern has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Sojern Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Sojern Case Studies
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References
"“Working with Sojern has been a fantastic experience. Their email marketing campaigns have been a game-changer, helping us reach the right audience and drive more bookings. The process is seamless, the reporting is clear, and the results speak for themselves.”"
Nicole Williams
VP Sales and Marketing @
Daryon Hotels International - Hotel Management Company
"The thing that I like most about your offering is that you don’t make money if I don’t make money. How simple is that?!"
Sergio Serra
Area Director The Americas – Sales, Marketing & Business Development @
Banyan Tree Mayakoba
"When we first started working with Sojern, it was kind of a secret weapon we had. But a lot of hotels are working with Sojern now, and the proof is in the results!"
Dean Yamashita
Director of Sales & Marketing @
Hotel Indigo Los Angeles Downtown, an IHG Hotel
"When the opportunity came to work directly with Sojern, I thought, let’s see how it works going this route. Because it’s a pay for performance model, it was kind of a no brainer."
Manager @
Featured Customers
More Products by Sojern
Hotelier Rating
Looking for specific info?
10
Effortless Guest Marketing & Messaging: A Game Changer!
FD from 50-74 room Boutique in Seaside (United States of America)
Verified
6 months ago
Our experience with this hotel marketing and guest messaging software has been overwhelmingly positive.
Connectivity: The seamless integration with our Property Management System (PMS) ensures smooth and efficient operations, eliminating the need for manual data entry and reducing the chance for errors. This connectivity allows us to manage...
United States of America
United States of America
FD
Medium Hotel
10
A Data-Driven Solution with Strong Support
Revenue Manager from 25-49 room Bed & Breakfast & Inn in Coxsackie (United States of America)
Verified
6 months ago
Sojern’s platform has proven to be a game-changer for our hotel’s digital marketing strategy. The data-driven approach to targeting prospective guests has not only improved our online visibility but also increased our direct bookings significantly. What stands out the most is their team’s proactive support. They don’t just offer a product;...
United States of America
United States of America
Revenue Manager
Medium Hotel
10
Exc
Owner from 25-49 room Bed & Breakfast & Inn in South Lake Tahoe (United States of America)
Verified
8 months ago
Great way to manage guest satisfaction, allows the hotel to monitor feedback and instantly respond to the message. Get the guest message in seconds.
United States of America
United States of America
Owner
Medium Hotel
- 1
It looks like Sojern is not recommended by any hotels
Check out the top 10 most recommended Sojern alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Venuelytics is an advanced suite of solutions focused on enhancing guest experience and driving higher revenue at properties all around the world. What makes Venuelytics set apart from the pack is its innovative technology than is proven and with strong facts that support the value it bring. Venuelytics is fully integrated with the Oracle Hospitality Portfolio via the Oracle Hospitality Integrations Platform.
Showing all answers to: "What does this product or service do well?"
Venuelytics is an advanced suite of solutions focused on enhancing guest experience and driving higher revenue at properties all around the world.
What makes Venuelytics set apart from the pack is its innovative technology than is proven and with strong facts that support the value it bring. Venuelytics is fully integrated with the Oracle Hospitality Portfolio via the Oracle Hospitality Integrations Platform.
Question:
What differentiates this product or service from the competition?
Answer:
Venuelytics offers a modern product that is fully integrated and that provides a great return in the investment. The team at Venuelytics is always looking at different way to continuously improve their product. Venuelytics is fully integrated with the Oracle Hospitality Portfolio via the Oracle Hospitality Integrations Platform.
Showing all answers to: "What differentiates this product or service from the competition?"
Venuelytics offers a modern product that is fully integrated and that provides a great return in the investment. The team at Venuelytics is always looking at different way to continuously improve their product. Venuelytics is fully integrated with the Oracle Hospitality Portfolio via the Oracle Hospitality Integrations Platform.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Venuelytics is fully integrated with the Oracle Hospitality Portfolio via the Oracle Hospitality Integrations Platform and should be on any hoteliers short list when selecting new digital experience solutions.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Venuelytics is fully integrated with the Oracle Hospitality Portfolio via the Oracle Hospitality Integrations Platform and should be on any hoteliers short list when selecting new digital experience solutions.
Recommended by
Fabricio Titiro
Director of Partnerships
@
Oracle Hospitality
Fabricio Titiro
Director of Partnerships
@
Oracle Hospitality
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Support
Verified Support
Sojern has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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