Sojern vs. Smart Host GmbH vs. TrustYou: Which is a Better Fit?

Compare Sojern Reputation Manager vs Smart Host Messaging vs TrustYou (Reputation)

Sojern

Sojern Reputation Manager

3 reviews
Smart Host GmbH

Smart Host Messaging

114 reviews
TrustYou

TrustYou (Reputation)

257 reviews

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Compare Sojern Reputation Manager vs Smart Host Messaging vs TrustYou (Reputation)

Reputation Management vendor comparison between Sojern Reputation Manager vs Smart Host Messaging vs TrustYou (Reputation). Find out which Reputation Management is right for you based on realtime data from 374 verified hotelier reviews across 66 countries.

Sojern

Sojern

Ranked 18 (out of 54)

5.0
3 reviews
View profile
Smart Host GmbH

Smart Host GmbH

Ranked 7 (out of 74)

4.7
114 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 54)

4.4
257 reviews
View profile

Ratings Summary

HT Score

Sojern Reputation Manager

unranked HTScore Icon

Smart Host Messaging

82 HTScore Icon

TrustYou (Reputation)

89 HTScore Icon
Popularity

Sojern Reputation Manager

3 verified reviews

Smart Host Messaging

114 verified reviews

TrustYou (Reputation)

257 verified reviews
Likelihood to Recommend

Sojern Reputation Manager

100%

Smart Host Messaging

94%

TrustYou (Reputation)

88%
Ease of Use

Sojern Reputation Manager

4.3

Smart Host Messaging

4.7

TrustYou (Reputation)

4.5
ROI

Sojern Reputation Manager

5

Smart Host Messaging

4.4

TrustYou (Reputation)

4.3
Implementation

Sojern Reputation Manager

Not enough data available

Smart Host Messaging

4.6

TrustYou (Reputation)

4.3
Customer Support

Sojern Reputation Manager

5

Verified Customer Support

Smart Host Messaging

4.9

Verified Customer Support

TrustYou (Reputation)

4.5

Verified Customer Support

Certificate of Excellence

Sojern Reputation Manager

Smart Host Messaging

TrustYou (Reputation)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Smart Host Messaging

Unified Inbox

Multi-Channel

Automation

Upselling & Ancillaries

Task & Request Management

TrustYou (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Sojern
vs.
Smart Host GmbH
vs.
TrustYou

Customers

Top 3 Segments

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%

Smart Host Messaging

Resorts - 22%
Luxury Hotels - 18%
Bed & Breakfast & Inns - 11%

TrustYou (Reputation)

Resorts - 19%
Branded Hotels - 15%
Other - 14%
Featured clients

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

Smart Host Messaging

Smart Host GmbH doesn’t have any featured brands available

TrustYou (Reputation)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Pricing Available By Request

Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Smart Host Messaging

Pricing Available By Request
Smart Host GmbH has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou (Reputation)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Sojern
vs.
Smart Host GmbH
vs.
TrustYou

What Customers Are Saying

Most Recent Review

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)

Smart Host Messaging

Direct marketing - targeted and successful

Geschäftsführer from Busum (Germany)

TrustYou (Reputation)

Good program to get an overview about the performance of the business

Digital Marketing & Performance Specialist from Berlin (Germany)
Most Positive Review

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Smart Host Messaging

Good tool but needs improvement

Marketing from Pontresina (Switzerland)

TrustYou (Reputation)

Connect with all social media related guest comments

Front Office Manager
Most Critical

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)

Smart Host Messaging

Good tool but needs improvement

Marketing from Pontresina (Switzerland)

TrustYou (Reputation)

Overview

Front Office Manager
References

Sojern Reputation Manager

Sojern doesn’t have any references available

Smart Host Messaging

Smart Host GmbH doesn’t have any references available

TrustYou (Reputation)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

We use TrustYou’s data points to make important decisions in both operations and management. The detailed reports a...

General Info

Screenshots
Integrations

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)

Smart Host Messaging

Property Management Systems (9) Hotel Restaurant POS Systems (4) Revenue Management Systems (3)

TrustYou (Reputation)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)
Recent Articles

Smart Host Messaging

Smart Host GmbH doesn’t have any recent articles